REGIONAL BUSINESS REVIEW BOOTH COLLEGE OF BUSINESS AND PROFESSIONAL STUDIES

CONTENTS ARTICLES:

Assessing the New Search Engines for Information Support in Business Research . Stephen Allen

Measuring Technical Efficiency and Total Factor Productivity: An Application to Cotton Production Chakrahorzp, SlIkant Misra. Phillip Johllson

The Expectations Gap in Auditing Tanya CotTelt

Emotional Intelligence: Is It a Valid Theory? Y. Cole. EIi=abeth 1. Ro=ell

Desk Rage and Other Violent Acts at Work: Legal and Practical Issues to Consider in Keeping Your Small Business Employees from Killing Each Other and You Delane." 1. Kirk. Geralyn M. Frallklin

Why and How Auditors Should Use Face-to-Face Communication to Detect Deception n/Tall.\· Pierce. Carol Roeper

The Efficacy of Competition? C. Von Bergell. Barloll' Soper

Customer Value: Marketing's Latest, Greatest, and Perhaps Ultimate Mantra James"L Walker

BOOK REVIEWS:

The Invisible Heart, by Russell Roberts Jasoll White

Managing in the Next Society, by Peter Drucker Christopher Richards

Rich Dad, Poor Dad,by Robeli T. Kiyosaki David Smith

The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Perfonnance, by P. Pande, R. Neuman, and R. Cavanagh Tina A. CofTelt

Available online at www.nwmissouri.edu

VOLUME 22 MAY 2003

nagement, marketing, mation systems, and other manuscript submission

tions Assistant, and the

1S Bank & Trust Since 1889

o. . MO 6.. j68 .

wers, from Northwest

University

State College

tri State University

State College

uque

ersity

,tate University

ri State University

State College

ri State University

'i State University

CONTENTS

RTICLES: Assessing the New Search Engines for Information Support in Business Research 1 Stephen Allen

Measuring Technical Efficiency and Total Factor Productivity: An Application to Cotton Production 11 Kalyan Chakraborty. Sukant Misra. Phillip Johnson

The Expectations Gap in Auditing 28 Tonya Coffelt

Emotional Intelligence: Is It a Valid Theory? 42 Amy Y. Cole. Elizabeth J. Rozell

Desk Rage and Other Violent Acts at Work: Legal and Practical Issues to Consider in Keeping Your Small Business Employees from Killing Each Other and You 54 Delaney J. Kirk. Geralyn M. Franklin

Why and How Auditors Should Use Face-to-Face Communication to Detect Deception 68 Tiffany Pierce. Carol Roever

The Efficacy of Competition? 82 c. w. Von Bergen. Barlow Soper

Customer Value: Marketing's Latest, Greatest, and Perhaps Ultimate Mantra 94 James L. Walker

BOOK REVIEWS: The Invisible Heart, by Russell Roberts 106 Jason White

Managing in the Next Society, by Peter Drucker 108 Christopher Richards

Rich Dad, Poor Dad, by Robert T. Kiyosaki 110 David Smith

The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance, by P. Pande, R. Neuman, and R. Cavanagh 112 Tina A. Coffelt

Available online at www.nwmissourLedu