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REFERRAL GUIDE &
SERVICES DIRECTORY
08 Fall
Updated September 2014
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MATTERS WE CAN GIVE ADVICE ON Appeals Fines Apprehended Violence Orders – Personal & Domestic Guardianship – Tribunal advice only
Banking and Financial Complaints or Issues – Individuals only
Health – complaints against health providers or services
Children & Young People – minor criminal offences/fines/debt Human Rights – discrimination
Consumer Complaints Motor Vehicle Accidents
Credit Card Debt Neighbourhood Disputes – animals, fences, trees, noise etc.
Criminal – minor criminal offences Not For Profit Organisations – constitutions Debt Recovery – small claims Statement of Claims
Domestic Violence Summary Offences – Minor Crime – Local Court, shoplifting, graffiti, loitering etc.
Drink Driving Tenancy – tenants only Employment Law Traffic Offences Family Law – parenting, children and divorce Victims Support & Restitution Matters
MATTERS WE CANNOT GIVE ADVICE ON OR ASSIST WITH Calling on behalf of someone else Drug Misuse/Trafficking Care & Protection (DoCS) Enduring Guardianship Centrelink For Profit Organisations Commercial Insurance, Superannuation & Taxation Complaints against lawyers Personal Injury Complaints against Wyong Council Power of Attorney Conveyancing Property Settlements Defamation Tenancy - Landlords Department of Housing Wills & Estates
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INDEX BY PROBLEM TYPE ABORIGINAL & INDIGENOUS 16
APPREHENDED VIOLENCE ORDERS 19
BANKRUPTCY 21
CENTRELINK 23
CHILD SUPPORT 24
COMPLAINTS 25
CONFLICT OF INTEREST 30
CORONIAL 31
CREDIT & DEBT 32
CRIMINAL 35
CRIMINAL – YOUTH 36
DISABILITIES 37
DISASTER 39
DISCRIMINATION 40
DOMESTIC VIOLENCE & SEXUAL ASSAULT 42
EMPLOYMENT 45
FAMILY LAW 48
FINANCIAL COUNSELLORS 55
FINES 56
FREEDOM OF INFORMATION / GOVERNMENT INFORMATION PUBLIC ACCESS (GIPA) 57
GAMBLING 58
HIV/AIDS 59
HOMELESSNESS 60
IMMIGRATION 62
INSURANCE 63
MEN 64
MENTAL HEALTH 66
MISSING PERSONS 68
MORTGAGE STRESS 70
MOTOR VEHICLE ACCIDENTS 71
MULTICULTURAL 73
NEIGHBOURHOOD DISPUTES 74
OLDER PERSONS 77
PRISON SUPPORT 79
SEXUAL ASSAULT 80
SMALL BUSINESS 83
TENANCY & HOUSING 84
TRAFFIC 85
VICTIMS SUPPORT 86
WILLS, ESTATES & PROBATE, POWER OF ATTORNEY & ENDURING GUARDIANSHIP 87
WOMEN 88
WORKERS COMPENSATION 90
YOUTH 91
PRIVATE SOLICITORS 94
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FAMILY LAW OUTREACH & LEGAL ADVICE CLINICS
FAMILY LAW LEGAL AID, GOSFORD Phone to make appointment for free face-to-face legal advice, Available to both men and women. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm TOUKLEY NEIGHBOURHOOD CENTRE – CENTRAL COAST CLC Phone 02 4396 1555 CCCLC Phone 02 4353 4988 Address Heador Street, Toukley NSW 2263 When 4th Thursday of each month by appointment TUGGERAH LAKES COMMUNITY CENTRE (Northern Settlement Services) Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Phone 02 4334 3877 Fax 02 4334 3044 Website www.cccwhc.com.au Email [email protected] Address 1 Bay Village Road, Bateau Bay NSW 2261 When 3rd Wednesday of each month ROSE COTTAGE (Northern Women’s Health Centre) Phone to make appointment for free face-to-face legal advice. Available to women only. Outreach service is run by Legal Aid. Phone 02 4351 1152 Fax 02 4353 5200 Website www.cccwhc.com.au Email [email protected] Address 7 Rose Street, Wyong NSW 2259 When Every second Monday Office Hours Monday & Thursday, 9am – 4pm WYONG NEIGHBOURHOOD CENTRE Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Give advice on areas of care and protection, child support and property settlements. Phone 02 4353 1750 Fax 02 4353 1209 Office Hours Mon & Thurs, 9:30am – 2:30pm Email [email protected] Address Old Wyong School, Cnr Rankins Court & Alison Road, Wyong NSW 2259 When Every second Wednesday 9:30am – 12:30pm & 1:30pm – 3:00pm
THE ENTRANCE CENTRELINK HUB – LEGAL AID, NSW (Gosford)
Outreach solicitor attends to provide free family law advice.
When Each fortnight, between 10am – 3pm Where The Entrance Centrelink Office, 16-18 Fairview Avenue, The Entrance Phone 02 4324 5611
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CRIMINAL LAW OUTREACH & LEGAL ADVICE CLINICS
GOSFORD & WYONG LOCAL COURTS
No appointment necessary. When attending, person will need to take - all Police Fact Sheets &/or other relevant court papers; last 3 months bank statements: pension or health benefit cards, most recent pay slips or letter from employer, stating amount of wages; If self employed, a copy of your most recent BAS statement. THEY SEE THE FIRST 12 PEOPLE – FIRST IN BEST DRESSED!
Wyong Local Court Drop in each Tuesday from 9:30 am – 11am Gosford Local Court Drop in each Monday from 9:30 am – 11am
CIVIL LAW OUTREACH & LEGAL ADVICE CLINICS
SAN REMO NEIGHBOURHOOD CENTRE
Phone Legal Aid to make a face-to-face appointment. Civil law solicitor from Legal Aid attends.
Phone 02 4324 5611 Neighbourhood Centre 02 4390 7888 When Second Wednesday of each month Address 28 Brava Avenue Nth, San Remo NSW 2262 MARY MACS, WOY WOY – LEGAL AID
Phone Legal Aid to make a face-to-face appointment. Civil law solicitor from Legal Aid attends.
Phone 02 4324 5611 When 2nd, 3rd and 4th Thursday of each month Address 100 Blackwall Road, Woy Woy NSW 2256 Office Hours Monday & Friday, 11am – 1pm COAST SHELTER, GOSFORD – CENTRAL COAST CLC
For those who are homeless or at risk of homelessness. No appointment necessary. Olenka from the Central Coast Community Legal Centre attends.
When Each Monday between 11am – 1pm Where 346 Mann Street, Gosford NSW 2250 TOUKLEY NEIGHBOURHOOD CENTRE – CENTRAL COAST CLC
For those who are homeless or at risk of homelessness. Olenka from the Central Coast Community Legal Centre attends. People needs to make appointment through the Toukley Neighbourhood Centre, and become members of the Toukley Neighbourhood Centre ($2 membership). If unsure, please contact the Central Coast Community Legal Centre.
When Each Thursday between 9:30am – 12:30pm Where Heador Street, Toukley NSW 2263 Toukley Neighbourhood Centre 02 4396 1555 CCCLC 02 4353 4988
THE ENTRANCE CENTRELINK HUB – LEGAL AID, NSW (Gosford)
Outreach solicitor attends to provide free civil law advice.
When 4th Monday of each month between 1pm – 4pm Where The Entrance Centrelink Office, 16-18 Fairview Avenue, The Entrance Phone 02 4324 5611
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HELPFUL CONTACTS ATTORNEY GENERALS DEPARTMENT (CTH) The Australian Government Attorney General’s Department serves the people of Australia by providing essential expert support to the Government in the maintenance and improvement of Australia’s system of law and justice and its national security and emergency management systems.
Phone (02) 6141 6666 Website www.ag.gov.au Address 3-5 National Circuit Barton ACT 2600
ATTORNEY GENERAL NSW & DEPARTMENT OF JUSTICE Phone 1800 684 449 Fax (02) 8688 7980 Website www.lawlink.nsw.gov.au Address 160 Marsden Street Parramatta NSW 2124
CENTRAL COAST COMMUNITY COUNCIL A regional organisation to disseminate information and coordinate area responses for service providers and groups on the Central Coast. Phone (02) 4333 4401 Fax (02) 4333 4402 Website www.thecccc.org.au Contact Ed McCartney
Address 1 Bay Village Road Bateau Bay NSW 2261 Postal Address PO Box 4314
Bay Village NSW 2261
COMMUNITY JUSTICE CENTRE (CJC)
Community Justice Centre’s provide free mediation and conflict management services to help people resolve disputes such as neighbourhood disputes, family, business with clients, contractors, civil and small claims, workplace and between and within communities – e.g. residential, schools, social, sporting.
Phone 1800 990 777 Fax (02) 8688 9616 Website www.cjc.nsw.gov.au Office Hours Mon to Fri, 9am - 5pm Email [email protected]
COOPERATIVE LEGAL SERVICE DELIVERY PROGRAM (CLSD)
The Cooperative Legal Service Delivery Program (CLSD) aims to establish mechanisms to promote exchange of information between CLSD regional partners and promote awareness of these services. A further role is to identify service priorities and gaps for the region and implement and monitor strategic plans to address them. The CLSD program is funded through Legal Aid NSW, and auspiced by the Central Coast Community Legal Centre.
Coordinator (02) 4353 4988 State Office (02) 9219 5102
COUNCILS Councils are the governing body of the Local Government Area (LGA). Councils maintain service and information, for example:
x Infrastructure and property services – local roads, bridges, footpaths, drainage and waste collection; x Provision of recreation facilities – parks, sports fields and stadiums, swimming pools, halls, camping grounds; x Health services – water and food inspection, public toilet facilities and noise; x Community services – child care, aged care and accommodation, community care and welfare; x Building services & Planning and Development approval – inspections, licensing, certification and enforcement; x Administration of facilities – local airports, ports and marinas, cemeteries; x Cultural facilities and services – libraries, art galleries and museums;
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GOSFORD CITY COUNCIL Phone (02) 4325 8222 Fax (02) 4323 2477 Website www.gosford.nsw.gov.au Email [email protected] Address 49 Mann Street, Gosford NSW Postal Address PO Box 21 Gosford NSW 2250 Office Hours Monday to Friday, 8:30am – 5pm
WYONG SHIRE COUNCIL Phone (02) 4353 5555 Fax (02) 4351 2098 Website www.wyong.nsw.gov.au Email [email protected] Address 16 Hely Street, Wyong NSW 2259 Postal Address PO Box 20 Wyong NSW 2259 Office Hours Monday to Friday, 8:30am – 4:30pm (customer service 8:30am – 5pm)
DO NOT CALL REGISTRY
The national Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. You can register your home or mobile phone number for free
Phone 1300 792 958 To subscribe https://telemarketing.donotcall.gov To lodge complaint www.donotcall.gov
FAMILY LAW COURTS – Family Court of Australia & Federal Circuit Courts (Newcastle)
A Family Court is a court convened to decide matters and make orders in relation to family law – parenting and property matters and child support.
Phone 1800 352 000 Fax (02) 4926 5204
Websites www.familycourt.gov.au www.federalcircuitcourt.gov.au Email [email protected]
u
Address 61 Bolton Street Newcastle NSW 2300
Postal Address
PO Box 9991 Newcastle NSW 2300
Office Hours Monday to Friday, 8:30am – 4:30pm
FAMILY RELATIONSHIP CENTRES (FRC)
Family Relationship Centres provide all families (whether together or separated) with access to information about family relationship issues, ranging from building better relationships to dispute resolution. It also allows families to find out about a range of services that can assist them to manage relationship issues, including agreeing on appropriate arrangements for children after parents separate.
Phone Erina & Wyong (02) 4363 8000 Phone
Newcastle (02) 4016 0566
Websites www.familyrelationships.gov.au Address Erina 213 Central Coast Highway, Erina NSW 2250 Wyong 33 Alison Road, Wyong NSW 2259 Newcastle 459 Hunter Street, Newcastle NSW 2300 Fax Erina & Wyong (02) 4363 8010 Postal
Central Coast PO Box 3646 Erina NSW 2259
FAMILY RELATIONSHIP ADVICE LINE The Advice Line complements the information and services offered by the Family Relationship Centre’s. It ensures that people who are not able to attend a Centre can be helped.
Phone 1800 050 321 Advice Times Monday to Friday, 8am-8pm & Saturdays 10am-4pm
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LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
LAWASSIST
LawAssist is a website that has information and practical guides that can help you if you have a legal problem in NSW and are representing yourself.
Website www.lawassist.lawaccess.nsw.gov.au
LAW SOCIETY – NEW SOUTH WALES
The Law Society of NSW is the representative body for solicitors in NSW. They serve solicitors & the community and promote the fair practice of law
Phone 02 9926 0333 Fax 02 9231 5809 Website www.lawsociety.com.au Email [email protected] Address 170 Phillip Street, Sydney NSW 2000 Central Coast Law Society
The Central Coast Law Society Inc is a regional law society, which represents in excess of 150 solicitors, both in the private and public sectors in the Central Coast area. Their objectives are, amongst other things, to promote and support local legal initiatives, to lobby on key issues affecting the local legal profession and to assist with the provision of education and training opportunities for the local profession.
Website http://centralcoast.lawsociety.com.au Newcastle Law Society
The Newcastle Law Society is a regional law society, which represents almost 600 solicitors, both in the private & public sectors in the Newcastle area.
Phone 02 9926 0333 Fax 02 4910 9039 Website www.newcastlelawsociety.com.au Address PO Box 160, Warners Bay NSW 2282 Email [email protected]
LAWLINK NSW
LawLink is an online government portal website to more than 40 law & justice agencies & services including courts & tribunals, daily court lists & court transcripts in New South Wales.
Website www.lawlink.nsw.gov.au
LEGAL AID NSW
Legal Aid NSW provides a range of free services to disadvantaged people who need advice, assistance & representation who qualify for Legal Aid & they also help people at the local court with advice on the day before a hearing for free. Areas of law: Family, Care & Protection (DoCS), Criminal & Civil. Do not give direct number to public.
Legal Aid, Gosford Phone 02 4324 5611 Direct 02 4337 6631 Address 92-100 Donnison Street, Gosford NSW 2250
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Legal Aid, Newcastle Newcastle Court Matters – call Legal Aid Newcastle to make an appointment to see a family law solicitor at the family law clinic which are held on Tuesdays & Fridays Phone 02 4929 5482 Fax 02 4929 3347 Address 51-55 Bolton Street, Newcastle NSW 2300 Legal Aid, Parramatta Parramatta office has walk-in clinic days for family law advice on Mon, Wed and Fri 9:30 – 12:30pm & 2pm – 4pm
Phone 02 9891 1600 Address Level 5, 91 Phillip St, Parramatta NSW 2150 Head Office - Sydney City Head Office walk-in clinics for family law advice is available without an appointment 9:00am – 4:00pm
Phone 02 9219 5000 Address Ground Floor 323 Castlereagh St, Sydney NSW 2000
LEGAL AID GRANTS DEPARTMENT Phone 02 9219 5880
LEGAL AID UNDER 18’s HOTLINE
For legal advice to people under 18 years for criminal and police matters
Phone 1800 101 810
Advice Times 9am – Midnight (weekdays) 24 hour service – 9am Fridays until midnight Sunday
LEGAL ASSISTANCE FORUM – NSW (NLAF) Phone 02 8227 3221 Email [email protected]
Postal Address NLAF Project Manager C/- Law & Justice Foundation of NSW Level 14, 130 Pitt Street, Sydney NSW 2001
LEGAL INFORMATION ACCESS CENTRE (LIAC)
The Legal Information Access Centre is a specialist information service of the State Library of NSW. It provides access to information about the law for all members of the community in NSW.
Central Coast Gosford Library Phone 02 4304 7500 Wyong Shire Council 02 4350 5230 Sydney – State Library of New South Wales Phone 02 9273 1558 Fax 02 9273 1250 Address Macquarie Street, Sydney NSW Phone Hours Mon to Fri, 10am – 5pm Office Hours Monday to Friday 10am-5pm | Saturday closed | Sunday 10am – 1pm
Website www.legalanswers.sl.nsw.gov.au/advice Email [email protected] LIFELINE – CENTRAL COAST Lifeline Central Coast NSW provides free high quality 24hr telephone counselling with matter regarding; Gambling & financial counselling, family & relationship issues, mental health concerns, suicide prevention & support, abuse & violence, loneliness & life direction.
24 hour counselling line 13 11 14 Phone 02 4324 6105 Fax 02 4324 2753 Website www.lifeline.org.au/centralcoast Email [email protected]
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LOCAL COURTS – CENTRAL COAST A local court has the jurisdiction to hear cases in civil, criminal and famliy law (urgent child recover) matters. It is where all criminal and some civil cases first enter the court system. Website: www.lawlink.nsw.gov.au
Gosford Phone 02 4304 6922 Fax 02 4323 3570 Address Cnr Donnison St & Henry Parry Drive, Gosford NSW 2250
Postal Address 135 Donnison Street, Gosford NSW 2250
Office Hours Monday to Friday, 9am – 4:30pm Woy Woy Phone 02 4344 0111 Fax 02 4344 4831 Address 78-80 Blackwall Road, Woy Woy NSW 2256
Postal Address PO Box 1, Woy Woy NSW 2256
Office Hours Monday to Friday, 9am-1pm / 2pm-4pm Wyong Phone 02 4350 3010 Fax 02 4350 3050 Address Cnr Hely St & Anzac St, Wyong NSW 2259
Postal Address PO Box 109, Wyong NSW 2259
Office Hours Monday to Friday, 9am – 4:30pm
NATIONAL ASSOCIATION OF COMMUNITY LEGAL CENTRES (NACLC)
The National Association of Community Legal Centres (NACLC) is the association of state community legal centre organisations in Australia.
Phone 02 9264 9595 Fax 02 9264 9594 Website www.naclc.org.au Email [email protected] Postal PO Box A2245, Sydney NSW 2000
COMMUNITY LEGAL CENTRES NSW (CLCNSW) – STATE OFFICE
Community Legal Centres NSW Inc. (CLCNSW) is the peak body for CLCs in NSW. CLCNSW has 40 member organisations including generalist and specialist CLCs.
Phone 02 9212 7333 Fax 02 9212 7332 Website www.clcnsw.org.au Email [email protected] DEPARTMENT OF FAIR TRADING NSW – GOSFOD
Consumers can contact the NSW Fair Trading regarding; supliers of goods & services, people who are renting homes, information to landlords, building or renovating, living in a strata scheme, credit cards & debit cards.
Phone 02 4320 0500 Fax 02 4320 0602 Website www.fairtrading.nsw.gov.au Office Hours Mon to Fri, 8:30am - 5pm Address Level 2, Gateway Centre 237 Mann Street, Gosford NSW 2250
Postal PO Box 1019, Gosford NSW 2250 NSW LEGAL ASSISTANCE FORUM (NLAF)
The New South Wales Legal Assistance Forum is an organisation promoting collaboration and coordination in the development of legal services in New South Wales. It includes the peak representative bodies with responsibility for the delivery of legal assistance and specialist organisations dealing with a wide range of legal issues.
Phone 02 8227 3221 Fax 02 9221 6280 Website www.nlaf.org.au Email [email protected] Postal PO Box 4264, Sydney NSW 2001
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POLICE - CENTRAL COAST
DOMESTIC VIOLENCE INTERVENTION RESPONSE TEAM Phone 02 4323 5524 GOSFORD POLICE STATION Phone 02 4323 5599 Fax 02 4323 5409 Address 9-11 Mann Street, Gosford NSW 2250 TERRIGAL POLICE STATION Phone 02 4384 4822 Fax 02 4385 2040 Address 12 Church Street, Terrigal NSW 2260 THE ENTRANCE POLICE STATION Phone 02 4333 2999 Fax 02 4333 2912 Address 14 Denning Street, The Entrance NSW 2261 TOUKLEY POLICE STATION Phone 02 4390 1299 Fax 02 4390 1211 Address 271 Main Road, Toukley NSW 2263 WOY WOY POLICE STATION Phone 02 4379 7399 Fax 02 4379 7311 Address 49 Blackwall Road, Woy Woy NSW 2256 WYONG POLICE STATION Phone 02 4352 4899 Fax 02 4390 1211 Address 22 Hely Street, Wyong NSW 2259 NSW POLICE
Website www.police.nsw.gov.au STATE DEBT RECOVERY (SDR)
SDR is responsible for the receipt and processing of fines issued by various government agencies & authorities. They administer the fine enforcement system for the collection of unpaid fines. Call the call centre to request access to the SDR advocacy hotline.
Call Centre Phone 1300 138 118 Fax 02 6354 7263 Work & Development Order Team (WDO)
Phone 1300 478 879 Fax 02 6354 7302
TENANTS ADVICE & ADVOCACY SERVICE (TAAS)
The Tenants Advice and Advocacy Services assist tenants of private rental housing, social housing tenants, boarders and lodgers, and residential park residents. Provide free legal advice to tenants and residents of residential parks, No advice for landlords. Not a drop in service.
Phone 02 4353 5515 Fax 02 4353 5525 Website www.tenants.org.au Postal PO Box 293, Wyong NSW 2259
Advice Times Monday & Wednesdays, 9am – 4pm
TRANSLATING & INTERPRETING SERVICE (TIS)
For a non-English speaking person, contact the Translating and Interpreter Service.
Phone 131 450 Fax 1300 654 151 Website www.immi.gov.au Email [email protected] Client Code C578304 Access No. 4123 Account No. 101612
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WOMEN’S DOMESTIC VIOLENCE COURT ADVOCACY SERVICE (WDVCAS)
The Women’s Domestic Violence Court Advocacy Service can help women get an ADVO. Support workers at the Scheme will explain about ADVOs & stopping domestic violence, tell you what will happen in court, go with you to court to support you & tell you about other organisations that can help you.
Gosford Local Court Phone 02 4304 6941 Fax 02 4304 6941 Wyong Local Court
Phone 02 4350 3064 Fax 02 4350 3064
Woy Woy Local Court
Phone 02 4344 0111 Fax 02 4344 4831 Hunter Community Legal Centre Advice Line 02 4040 9120 Fax 02 4929 7996 Admin Phone 02 4040 9121 Website www.hunterclc.org.au Address Level 2, 116 Hunter Street, Newcastle NSW 2300 Postal Address PO Box 84 Newcastle NSW 2300 Advice Times Monday & Friday 10am – 12pm | Wednesdays 2pm – 4pm University of Newcastle Legal Centre Phone 02 4921 8666 Fax 02 4921 8866 Website www.newcastle.edu.au/school/law/unic.html
Email [email protected]
Address Level 2, University House Cnr King & Auckland Streets, Newcastle NSW 2300
Advice Times During University Semesters – phone for appointment Wednesday morning between 9am-11:30am drop in clinic Wednesday evening between 6pm-7pm by appointment
Law Access
Phone 1300 888 529 Fax (not for public) (02) 8833 3101
Admin Phone (not for public) (02) 8833 3131 Email www.lawaccess.nsw.gov.au
Office Hours Monday to Friday, 9am – 5pm Law Society of New South Wales Phone 02 9926 0333 Website www.lawsociety.com.au
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SPECIALIST COMMUNITY LEGAL CENTRES ARTS LAW CENTRE OF AUSTRALIA
The Arts Law Centre provides free legal advice for artists & creators with arts related queries including; contracts, copyright, defamation & business structure.
Advice Line 1800 221 457 Admin Phone 02 9356 2566 Websites www.artslaw.com.au Email [email protected] Address The Gunnery, 41-51 Cowper Wharf Road, Woolloomooloo NSW 2011 Fax 02 9358 6475 Office Hours Mon to Fri, 9am – 5pm
Legal Query Request Form (Suggested form of contact by the Centre)
http://www.artslaw.com.au/contact/legal-query-form/
FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Credit & Debt Hotline 1800 808 488 Admin Phone 02 9212 4216 Insurance Law 1300 663 464 Fax 02 9358 6475 Website (National) www.insurancelaw.org.au Website (NSW) www.financialrights.org.au Postal Address PO Box 538, Surry Hills NSW 2010 Office Hours Monday to Friday, 9:30am – 4:30pm OLDER PERSONS LEGAL SERVICE – THE AGED CARE RIGHTS SERVICE (TARS)
The Older Persons Legal Service provides free advice in the following matters: credit/debt, grandparents, family law, civil, discrimination (limited), human rights, power of attorney, guardianship, mediation, neighbourhood disputes, wills (no drafting wills) court representation (limited). Advocacy in residential care, nursing homes, hostels and retirement villages, tribunal representation. They do not provide advice in matters of: crime, employment, landlords, personal injuries. For people aged 60 or over.
Advice Line 1800 424 079 Fax 02 9281 3672 Phone 02 9281 3600 Email [email protected] Website www.tars.com.au Advice Times Mon to Fri, 9am – 4:30pm Address Level 4, 418A Elizabeth Street, Surry Hills NSW 2010 PUBLIC INTEREST ADVOCACY CENTRE (PIAC)
PICA provides free legal service on access to justice, health, government and accountability, detention, utilities, human rights and Indigenous justice. They are a legal and policy centre promoting public interest issues.
Advice Line 02 8898 6500 Admin Phone 02 9989 6500 Website www.piac.asn.au Fax 02 8898 6555 Email [email protected] Advice Times Mon to Fri, 9am – 5pm Address Level 7, 173-175 Phillip Street, Sydney NSW 2000
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REFUGEE ADVICE AND CASEWORK SERVICE
Free legal and immigration advice to onshore refugees and asylum seekers, that is, people in Australia who are fleeing persecution in their home countries and seeking protection in Australia.
Phone 02 9114 1600 Fax 02 9114 1794 Website www.racs.org.au Email [email protected] Email [email protected] Advice Times Mon to Fri, 9am – 5pm Address Level 7, 173-175 Phillip Street, Sydney NSW 2000
Advice Times Monday evening – face to face by appointment Tuesday & Thursday 10am – 12pm (telephone advice)
TENANTS UNION OF NSW
The Tenants Union is the peak resource body for the Tenants Advice and Advocacy Service across the state. As well as being a specialist Community Legal Centre, they interest the interests of all tenants in NSW, including those in public and private housing as well as boarders, lodgers and caravan park residents. Do not give admin or fax number to public.
Advice Line Free call 1800 251 101 Advice Line Ph 02 8117 3750
Advice Times Mondays 3pm – 6pm Admin Phone 02 8117 3800 Fax 02 8117 3777 Website www.tenantsunion.org.au Email [email protected] Address Level 7, 173-175 Phillip Street, Sydney NSW 2000 WELFARE RIGHTS CENTRE
The Welfare Rights Centre provides free advice and representation on all Centrelink matters – the Centre is entirely independent of Centrelink.
Advice Line Free call 1800 226 028 Advice Line Ph 02 9211 5300 Advice Times Mondays, Thursdays and Fridays 9:30am – 1pm Admin Phone 02 9211 5289 Fax 02 9211 5268 Website www.welfarerights.org.au Email [email protected] Address Suite 2, Level 1, 55 Holt Street, Surry Hills NSW 2010 WARRINGA BAIYA ABORIGINAL WOMEN’S LEGAL CENTRE
Wirringa Baiya Aboriginal Women’s Legal Centre is a statewide service for Aboriginal women and children providing legal advice in matters including domestic violence, sexual assault, child sexual assault and other issues of violence.
Advice Line Free call 1800 868 587 Advice Line Ph 02 9569 3847 Advice Times Monday to Thursday 10am – 4:30pm & Friday between 10am – 12:30pm Website www.warringabaiya.org.au Fax 02 9569 4210
Address Old Marrickville Hospital, Cnr Marrickville & Livingston Roads Marrickville NSW 2204
WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW and to promote access to justice through the provision of legal services, law reform and community legal education, particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlement, discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected]
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REFERRALS BY PROBLEM TYPE
ABORIGINAL & INDIGENOUS SERVICES
CRIMINAL LAW LEGAL AID, GOSFORD
People of Aboriginal and Torres Strait Islander descent can access help from any Legal Aid NSW office.
Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250
ABORIGINAL LEGAL SERVICE (ALS)
The Aboriginal Legal Service is predominantly a criminal law practice, which provide advice and representation for both Indigenous adults and young persons. Other legal problems, such as those involving credit and debt, discrimination, mental health, social security, to name a few, are called civil law matters. In addition, they provide services in child protection matters.
Prisoner & Family Support Unit Officers from the Unit regularly visit all adult correctional centres and juvenile detention centres, police stations and corrective holding cells. The Unit provides court support for people appearing at court, as well as escorting inmates from prisons to rehabilitation services.
24 Hour Telephone Custody Notification Service
If an Aboriginal person is arrested in NSW of the ACT, he or she should request the police to telephone the ALS.
ALS Newcastle 24/7 Phone 02 8303 6600 Admin Phone 02 4926 1571 Mobile 0428 448 241 Website www.alsnswact.org.au Fax 02 4926 1574 Email [email protected] Address Level 3, 50 Hunter Street, Newcastle NSW 2230
Postal Address PO Box 222, Newcastle NSW 2300 ALS Head Office Phone 02 8303 6699 Fax 02 8303 6688 Address Ground Floor, 619 Elizabeth Street, Redfern NSW 2016
Postal Address PO Box 646. Surry Hills NSW 2010
SUPPORT FOR FOSTER, ADOPTED & INSTUTUTION CHILDREN LINK-UP NSW ABORIGINAL CORP
Link-up NSW assists all Aboriginal people who have been fostered, adopted or raised in institutions to find their way home with counselling and support; they will attend and support Aboriginal people in interviews with DOCS and court hearings and assist Aboriginal people in correctional centres.
Phone Free call 1800 634 332 Phone 02 4759 1911 Fax 02 4759 2607 Address 5 Wallis Street, Lawson NSW 2783
Postal Address PO Box 93, Lawson NSW 2783
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GAMBLING LETS TALK GAMBLING
This website provides information about gambling, problem gambling, resources and access to help for Aboriginal communities in NSW.
Website www.ahmr.org.au
WOMEN & CHILDREN WIRRINGA BAIYA ABORIGINAL WOMEN’S LEGAL CENTRE
Wirringa Baiya Aboriginal Women’s Legal Centre is a statewide service for Aboriginal women and children providing legal advice in matters including domestic violence, sexual assault, child sexual assault and other issues of violence.
Advice Line Free call 1800 868 587 Advice Line Ph 02 9569 3847 Advice Times Monday to Thursday 10am – 4:30pm & Friday between 10am – 12:30pm Website www.wirringabaiya.org.au Fax 02 9569 4210
Address Old Marrickville Hospital, Cnr Marrickville & Livingston Roads Marrickville NSW 2204
Postal Address PO Box 785 Marrickville NSW 2204 WOMEN’S LEGAL SERVICES (NSW)
The Indigenous Women’s Contact line is staffed by Aboriginal women. This service is available for women only.
Indigenous Women’s Contact Line Free call 1800 639 784 Advice Line Phone 02 8745 6977 Advice Times Monday, Tuesday, Thursday & Friday 10am – 12:30pm / 1:30pm – 4pm Admin Phone 02 9749 7700 Website www.womenslegalnsw.asn.au Email [email protected]
ROSE COTTAGE (Northern Women’s Health Centre) Phone to make appointment for free face-to-face legal advice. Available to women only. Outreach service is run by Legal Aid. Phone 02 4351 1152 Fax 02 4353 5200 Website www.cccwhc.com.au Email [email protected] Address 7 Rose Street, Wyong NSW 2259 When Every second Monday Office Hours Monday & Thursday, 9am – 4pm WYONG NEIGHBOURHOOD CENTRE - MEN & WOMEN Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Give advice on areas of care and protection, child support and property settlements. Phone 02 4353 1750 Fax 02 4353 1209 Office Hours Mon & Thurs, 9:30am – 2:30pm Email [email protected] Address Old Wyong School, Cnr Rankins Court & Alison Road, Wyong NSW 2259 When Every second Wednesday 9:30am – 12:30pm & 1:30pm – 3:00pm
CENTRELINK INDIGENOUS CALL CENTRE (HELP WITH CENTRELINK MATTERS)
Person can talk to an Aboriginal or Torres Strait Islander staff member for help with Centrelink questions.
Phone 1800 136 380 Website www.centrelink.gov.au
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HOUSING ASSISTANCE ABORIGINAL TENANTS ADVICE & ADVOCACY SERVICE
Also known as the Greater Sydney Aboriginal Tenants Service
Phone 02 9698 0873 Website www.tenants.org.au/aboriginal-tenants HOUSING NSW Aboriginal Enquiry Line 1800 355 740 Website www.housing.nsw.gov.au NSW ABORIGINAL HOUSING OFFICE (AHO)
The AHO is a legislative authority established under the Aboriginal Housing Act 1998. The AHO plans, administers and expands the policies, program and asset base for Aboriginal housing in NSW. They provide information and advice to Aboriginal people about options and issues.
Phone Free call 1800 727 555 Phone 02 8836 9444 Fax 02 9635 3400 Website www.aho.nsw.gov.au Email [email protected] Head Office Level 6, 33 Argyle Street, Parramatta NSW 2150 Postal Address PO Box W5 Westfield, Parramatta NSW 2150
DRUG & ALCOHOL THE GLEN CENTRE – ALCOHOL AND OTHER DRUG REHABILITATION – CENTRAL COAST Phone 02 4388 6360 Fax 02 4888 6511 Website www.theglencentre.org.au Email [email protected] Address 50 Church Street, Chittaway Point NSW 2261 Postal Address PO Box 5179. Chittaway Bay NSW 2261 CENTRAL COAST RECOVERING SERVICE (SELAH)
10 month live in rehabilitation centre for alcohol and other drugs. Service for women only.
Phone Free call 02 4388 4588 Address 60 Berkeley Road, Berkeley Vale NSW 2261 DETOX UNITS, COUNSELLING & METHADONE CLINICS – CENTRAL COAST AREA HEALTH
Wyong & Gosford Hospitals
Central Intake Line 02 4394 4880 Website www.nscchealth.nsw.gov.au
DISABILITIES INDIGENOUS DISBILITY ADVOCACY SERVICE (IDAS) The IDAS can assist indigenous people with most types of disabilities, their families and carers when the person they are looking after needs help, especially if they have been unfairly treated or are confused about a big decision.
Phone 02 4722 3524 Fax 02 4722 6126 Website www.idas.org.au Email [email protected]
Address 127 Lethbridge St, Penrith NSW 2750
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APPREHENDED VIOLENCE ORDERS
MEN & WOMEN CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
Duty Clinic Free legal advice available at Wyong Local Court each Thursday from 9:30am for unrepresented defendants
Resource
An ALS factsheet that explains AVO’s in plain English is available to be sent out to clients – or they can go to www.alsnswact.org.au for more information: http://www.alsnswact.org.au/media/BAhbBlsHOgZmSSIyMjAxMi8xMC8xOC8yMF8yNV8zNV8zMTBfV2hhdF9pc19hbl9BVk9fVjEucGRmBjoGRVQ
LOCAL COURTS – CENTRAL COAST A local court has the jurisdiction to hear cases in civil, criminal and famliy law (urgent child recover) matters. It is where all criminal and some civil cases first enter the court system. Website: www.lawlink.nsw.gov.au
Gosford Phone 02 4304 6922 Fax 02 4323 3570 Address Cnr Donnison St & Henry Parry Drive, Gosford NSW 2250
Postal Address 135 Donnison Street, Gosford NSW 2250
Office Hours Monday to Friday, 9am – 4:30pm Woy Woy Phone 02 4344 0111 Fax 02 4344 4831 Address 78-80 Blackwall Road, Woy Woy NSW 2256
Postal Address PO Box 1, Woy Woy NSW 2256
Office Hours Monday to Friday, 9am-1pm / 2pm-4pm Wyong Phone 02 4350 3010 Fax 02 4350 3050 Address Cnr Hely St & Anzac St, Wyong NSW 2259
Postal Address PO Box 109, Wyong NSW 2259
Office Hours Monday to Friday, 9am – 4:30pm LAW ASSIST WEBSITE The Law Assist website has information and practical guides that can help people who have a legal problem in NSW who are representing themselves. There is a specific section on AVOs. On the website, there are: Step by step guides to running your case - Instructions for filling our court forms - checklists and frequently asked questions - information on alternatives to court - contacts for further information and advice.
General Website http://www.lawassist.lawaccess.nsw.gov.au AVO Website Link http://www.lawassist.lawaccess.nsw.gov.au/lawassist/lawassist_avo.html LAW ACCESS Law Access is able to provide legal advice to people in NSW, however will often refer to a Community Legal Centre if there is one in the callers area. There are a number of AVO resources and fact sheets available on their website.
Phone 1300 888 529 AVO Website Link http://www.lawaccess.nsw.gov.au
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MEN SPECIFIC SERVICES MENSLINE MensLine Australia is staffed by paid professioal counsellors, experienced in men’s issues and can provide information (not advice) in relation to AVOs. The are also able to provide information and link callers to other appropriate services. Helpline 1300 789 978 Fax 03 8371 2888 Website www.mensline.org.au Email [email protected]
Address PO Box 3225, Footscray VIC 3011 Admin Phone 03 8371 2800
WOMEN SPECIFIC SERVICES WOMEN’S DOMESTIC VIOLENCE COURT ADVOCACY SERVICE (WDVCAS) The Women's Domestic Violence Court Assistance Scheme (WDVCAS) can help women through the court system to get an ADVO. Support Workers in the Scheme will explain all aspects of ADVOs and provide advice on how to stop domestic violence; tell you what will happen in court; go with you to court to support you and tell you about other support agencies that can help you.
Gosford Local Court Phone 02 4304 6941 Fax 02 4304 6941 Wyong Local Court
Phone 02 4350 3064 Fax 02 4350 3064
Woy Woy Local Court
Phone 02 4344 0111 Fax 02 4344 4831 WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlement, discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected] Postal Address PO Box 206, Lidcome NSW 1825
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BANKRUPTCY
Bankruptcy is a process where people who cannot pay their debts give up their assets and control of their finances either by agreement or court order in exchange for protection from legal action by their creditors.
LEGAL ADVICE FINANCIAL RIGHTS LEGAL CENTRE The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues. Credit & Debt Hotline 1800 808 488 Admin Phone 02 9212 4216 Insurance Law 1300 663 464 Fax 02 9358 6475 Website (National) www.insurancelaw.org.au Website (NSW) www.financialrights.org.au Office Hours Monday to Friday, 9:30am – 4:30pm CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm LAW ACCESS Phone 1300 888 529 AVO Website Link http://www.lawassist.lawaccess.nsw.gov.au
COURT SERVICES FEDERAL COURT OF AUSTRALIA – NEW SOUTH WALES REGISTRY The Federal Court may hear a bankruptcy matter
Phone 02 9230 8567 Fax (filing docs) 02 9230 8295 Email – general [email protected] Email – other [email protected]
Website www.fedcourt.gov.au
FINANCIAL COUNSELLING SERVICES WYONG/GOSFORD FINANCIAL COUNSELLING - CENTRAL COAST REGION FINANCIAL COUNSELLING Phone 02 4329 4477 Phone 02 4329 6832 Website www.gncc.com.au Email [email protected]
LAKE MACQUARIE FINANCIAL COUNSELLING SERVICE Phone 02 4323 6105
SAN REMO COMMUNITY CENTRE Phone 02 4390 7888
WESLEY FINANCIAL COUNSELLING SERVICE - TUGGERAH Phone 02 4350 0116
ST VINCENT DE PAUL SOCIETY FINANCIAL COUNSELLING SERVICE Wyong 02 4392 7255 Gosford 02 4323 6081
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OTHER SERVICES AUSTRALIAN FINANCIAL SECURITY AUTHORITY (Formerly Insolvency & Trustee Service Australia) is responsible for the administration and regulation of the personal insolvency system. Here you will find forms and information on bankruptcy and where to file your application. Phone 1300 364 785 Office Hours Mon to Fri 8:30am – 8pm Website www.afsa.gov.au
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CENTRELINK
WELFARE RIGHTS LEGAL CENTRE The Welfare Rights Centre provides free legal advice and representation on all Centrelink matters – the centre is entirely independent of Centrelink. Advice Line 1800 226 028 Phone 02 9211 5300
Advice Times Monday, Wednesday, Thursday & Friday, 9am – 1pm Tuesday 1pm – 5pm
LEGAL AID, GOSFORD Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au Address 92 – 100 Donnison Street, Gosford NSW 2001 SOCIAL SECURITY APPEALS TRIBUNAL The Tribunal reviews decisions made by Centrelink about social security, family assistance, education or training payments. The Social Security Appeals Tribunal statutory objective is to provide a review that is fair, just, economical, informal and quick. Phone free call 1800 011 140 Website www.ssat.gov.au Fax 02 9035 6111 Email [email protected]
Address HSBC CENTRE LEVEL 20, 580 GEORGE ST, SYDNEY NSW 2001
Postal Address GPO BOX 9943, SYDNEY NSW 2001
CENTRELINK Phone 1800 050 044 Disabilities, Sickness & Carers 132 717 Employment Services 132 850 Family Assistance & Parenting 136 150
Retirements 132 300 Youth Allowance 132 490
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CHILD SUPPORT
GENERAL CHILD SUPPORT AGENCY CSA is responsible for administering Australia’s Child Support Scheme, supporting separated parents to transfer payments for the benefit of their children. Phone 131 272 Solicitor Hotline 1800 004 351 Complaints 132 919 Fax 1300 309 949
Office Hours Monday to Friday, 8:30am – 4:45pm
Address Centrelink Office, 9 Watt Street, Gosford NSW 2250 CENTERLINK – FAMILY ASSISTANCE OFFICE Phone 136 150 LEGAL AID – GOSFORD CHILD SUPPORT SERVICE Phone 02 4324 5611 SOCIAL SECURITY APPEALS TRIBUNAL The Tribunal is the first level of external review of most decisions made by the Child Support Agency
Phone 1800 011 140 Admin Phone 02 9202 3400 Fax 02 9202 5611 Website www.ssat.gov.au
Email [email protected]
Address HSBC Centre Level 20, 580 George St, Sydney NSW 2001
Postal Address GPO Box 9943, Sydney NSW 2001
COMPLAINTS AGAINST CSA CHILD SUPPORT AGENCY
Complaints 132 919 Phone 131 272 COMMONWEALTH OMBUDSMAN The Commonwealth Ombudsman investigates complaints about the actions of Australian Government departments and agencies. Phone 1300 362 072 Admin Phone 02 9218 3000 Office Hours Monday to Friday, 9am – 5pm Website www.ombudsman.gov.au LEGAL AID – GOSFORD CHILD SUPPORT SERVICE Phone 02 4324 5611
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COMPLAINTS
GOVERNMENT AGENCY CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm COMMONWEALTH OMBUDSMAN The Commonwealth Ombudsman investigates complaints about the actions of Australian Government departments and agencies. Phone 1300 362 072 Admin Phone 02 9218 3000 Office Hours Monday to Friday, 9am – 5pm Website www.ombudsman.gov.au NEW SOUTH WALES OMBUDSMAN The NSW Ombudsman investigates complaints about local government, Police, Community Services, Workplace Child Protection, Correctional Centres, Freedom of Information and Protected Disclosures – (whistle blowing) protection for people. Phone 1800 451 524 Admin Phone 02 9286 1000 Email [email protected] Website www.ombo.nsw.gov.au
Address Level 24, 580 George Street, Sydney NSW 2000
HEALTH CARE PROVIDERS HEALTH CARE COMPLAINTS COMMISSION The Commission’s Inquiry Service handles inquiries from people who are concerned about the quality of the health care provided to them or a friend by health service providers including hospitals and doctors in NSW. Phone 1800 043 147 Admin Phone 02 9219 7444 Website www.hccc.nsw.gov.au Email [email protected] Address Level 13, 323 Castlereagh Street, Sydney NSW 2000 Postal Address Locked Mail Bag 18, Strawberry Hills NSW 2012 Office Hours Monday to Friday, 9am – 5pm NCAT ADMINISTRATIVE & EQUAL OPPORTUNITY DIVISION NCAT provides independent, external review of administrative decisions, other types of cases, such as discrimination complaints and professional misconduct inquiries. Phone 02 9377 5711 Fax 02 9377 5723 Website www.lawlink.nsw.gov.au/adt Email [email protected] Address Level 10, John Maddison Tower 86-90 Goulburn St, Sydney NSW 2000 PRIVATE HEALTH INSURANCE OMBUDSMAN (PHIO) (COMMONWEALTH) The PHIO can deal with complaints from health fund members, health funds, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement.
Phone 1800 640 695 Fax 02 8235 8778 Website www.phio.org.au Email [email protected]
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POLICE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
LOCAL AREA COMMANDER – BRISBANE WATER LOCAL AREA COMMAND (GOSFORD) Phone 02 4323 5599 Fax 02 4323 5509 Address Level 3, 9-11 Mann Street, Gosford NSW 2250 LOCAL AREA COMMANDER – TUGGERAH LAKES LOCAL AREA COMMAND (WYONG) Phone 02 4333 2999 Fax 02 4333 2911 Address 14 Denning Street, The Entrance NSW 2261
Website www.police.nsw.gov.au POLICE INTEGRITY COMMISSION The PIC’s principal functions are to detect, investigate and prevent police misconduct, and as far as practicable, it is required by law to turn its attention to serious police misconduct by NSW police officers. The PIC is separate from and completely independent of the NSW Police Force. Phone 1800 657 079 Admin Phone 02 9321 6700 Website www.pic.nsw.gov.au Email [email protected] NEW SOUTH WALES OMBUDSMAN The NSW Ombudsman investigates complaints about local government, Police, Community Services, Workplace Child Protection, Correctional Centres, Freedom of Information and Protected Disclosures – (whistle blowing) protection for people. Phone 1800 451 524 Admin Phone 02 9286 1000 Email [email protected] Website www.ombo.nsw.gov.au
Address Level 24, 580 George Street, Sydney NSW 2000
SOLICITORS/LAWYERS OFFICE OF THE LEGAL SERVICES COMMISSION (OLSC) The OLSC can assist to clarify the points in dispute, explain their rights, help the client to consider options, refer to other appropriate services and advice about lodging a claim. Phone 1800 242 958 Admin Phone 02 9377 1800 Website www.lawlink.nsw.gov.au/olsc Email [email protected] Address Level 9, 75 Castlereagh St, Sydney NSW 2000
Postal Address GPO Box 4460, Sydney NSW 2001 LAW SOCIETY OF NEW SOUTH WALES The Law Society of NSW is the representative body for solicitors in NSW. They serve solicitors and the community and promote a fair practice of law. Phone 02 9926 0333 Fax 02 9231 5809 Website www.lawsociety.com.au Email [email protected]
Address 170 Phillip Street, Sydney NSW 2000
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CONSUMER COMPLAINTS FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Credit & Debt Hotline 1800 808 488 Admin Phone 02 9212 4216
Insurance Law 1300 663 464 Fax 02 9358 6475 Website (National) www.insurancelaw.org.au Website (NSW) www.financialrights.org.au Office Hours Monday to Friday, 9:30am – 4:30pm
ACCC – FOR GOODS & SERVICES The ACCC promotes competition and fair trade in the market place to benefit consumers, businesses and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with Commonwealth competition, fair-trading and consumer protections law. Information Centre 1300 302 502 Admin Phone 02 9230 9133 Indigenous Info Line 1300 303 143 Fax 02 9223 1092
Website www.accc.gov.au AUSTRALIAN SECURITIES & INVESTMENTS COMMISSION For consumer credit complaints General enquiries 1300 300 630 Admin Phone 02 9911 2000 Website www.asic.gov.au Feedback [email protected] CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm ENERGY AND WATER OMBUDSMAN NSW (EWON) The EWON helps to resolve electricity, gas and water complaints including disputed accounts, high bills, debts, arrears, disconnection or restriction of supply, actions of a supplier that affect your property, reliability of supply, quality of supply (including claims for compensation), connection or transfer issues, negotiated contracts, marketing practices and poor customer service. Phone 1800 246 545 Fax 1800 812 291 Website www.ewon.com.au Email [email protected]
Address Level 10, 323 Castlereagh Street, Sydney NSW 2000
Postal Address Reply Paid K1343, Haymarket NSW 1239
BUILDING DISPUTES & COMPLAINTS FAIR TRADING HOME BUILDING ADVOCACY SERVICE NSW Fair Trading is also able to assist consumers who have building disputes and complaints about specialist work (i.e. electrical wiring, plumbing, gas-fitting or air-conditioning/refrigeration) in non-residential buildings. Do not give admin phone number to consumers. Phone 13 32 20 Admin Phone 02 9619 8731 Website www.fairtrading.nsw.gov.au
MACQUARIE LEGAL CENTRE – HOME BUILDING ADVOCACY SERVICE (NSW) The Home Building Advocacy Service (HOBAS) is for consumers who have building disputes. The HOBAS will provide telephone advice and initial interviews will be offered free of charge. Advice Line 02 8833 0911 Fax 02 8833 0900 Website www.macquarielegal.org.au
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PRIVACY OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER The Australian Information Commissioner handles complaints if a government agency or private sector organisation has mishandled your personal information contained in a record. They can also investigate other privacy complaints, including credit providing and credit reporting, spent convictions, tax file numbers, data matching and privacy codes. Phone 1300 363 992 Fax 02 9284 9666 Website www.oaic.gov.au
Postal Address GPO Box 5218, Sydney NSW 2001
DISCRIMINATION ANTI-DISCRIMINATION BOARD OF NSW Promotes anti-discrimination and equal opportunity priciniples and policies throughout NSW
Phone 1800 670 812 Admin Phone 02 9268 5544 Email Enquiries
Email Complaint [email protected]
Website www.antidiscrimination.lawlink.nsw.gov.au
AUSTRALIAN HUMAN RIGHTS COMMISSION Promotes anti-discrimination and equal opportunity priciniples and policies throughout NSW
Phone 1300 369 711 Admin Phone 02 9911 2000 Website www.humanrights.gov.au
Complaints [email protected] Publications [email protected]
REAL ESTATE AGENTS FAIR TRADING Fair Trading has a specialist support unit for complaints against real estate agents Phone 1800 625 963 Website www.fairtrading.nsw.gov.au
SUPERANNUATION SUPERANNUATION COMPLAINTS TRIBUNAL The Tribunal deals with complaint relating to decisions and conduct of trustees, insurers and other decision makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and Retirement Savings Accounts. Phone 1300 884 114 Admin Phone 02 9613 7366 Address Level 15, 31 Queen Street, Melbourne VIC 3000 Postal Address Locked Bag 3060, GPO Melbourne VIC 3001
FINANCIAL SERVICES OR PRODUCTS CREDIT OMBUDSMAN SERVICE LIMITED If you have a complaint about a financial service or produce, the Credit Ombudsman Service may be able to help. The service is free for consumers. Phone 1800 138 963 Website www.cosl.com.au
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FINANCIAL OMBUDSMAN SERVICE The Financial Ombudsman is an independent dispute resolution service and cover financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.
Phone 1300 780 808 Website www.fos.org.au
Email [email protected] Fax 03 9613 6399
Postal Address GPO Box 3, Melbourne VIC 3001
TELECOMMUNICATIONS TELECOMMUNICATIONS INDUSTRY OMBUDSMAN Complaints against telephone providers, mobile phone plans and internet providers. Phone 1800 062 058 Email [email protected]
Website www.tio.com.au
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CONFLICT OF INTEREST
IN THE LEGAL PROFESSION, THE DUTY TO A CLIENT PROHIBITS A SOLICITOR OR LAW FIRM FROM REPRESENTING ANY OTHER
PARTY WHOSE INTERSTS MAY BE ADVERSE FROM A FORMER OR CURRENT CLIENT. IF THERE IS A CONFLICT OF INTEREST WE CANNOT ASSIST THE CALLER AND YOU MUST REFER THEM TO AN
ALTERNATIVE SERVICE.
HUNTER COMMUNITY LEGAL CENTRE The Hunter CLC provides free legal services to people who live, work or study in the Hunter Valley regions. They are able to provide advice to people outside of their catchment where there is a conflict. Phone 02 4040 9120 Fax 02 4929 7996 Advice Times Mon & Fri 10am – 12pm and Wed between 2pm – 4pm
Website www.hunterclc.com.au Email [email protected] LAW ACCESS LawAccess is a free telephone service that provides information, advice and referrals for people who have a legal problem in NSW. The caller must advise LawAccess that we could not assist them due to a conflict. Phone 1300 888 529 Fax 02 8833 3101 Admin Phone 02 8833 3131 Website www.lawaccess.nsw.gov.au
Office Hours Monday to Friday, 9am – 5pm UNIVERSITY OF NEWCASTLE LEGAL CENTRE The UNLC provides free legal advice and information to members of the Newcastle/Hunter community on a range of matters. They are able to assist people outside of their catchment where there is a conflict. The UNLC operates during university semesters. Phone 02 4921 8666 Email [email protected]
Address Level 2, University House, Cnr King St & Auckland St, Newcastle NSW 2300 LAW SOCIETY OF NEW SOUTH WALES The Law Society of NSW is the representative body for solicitors in NSW. They serve solicitors and the community to promote the practice of fair law. The Law Society is able to advise and explain to callers the definition of a conflict of interest. Phone 02 9926 0333 Fax 02 9231 5809 Website www.lawsociety.com.au Email [email protected]
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CORONIAL
PROCESSES, INVESTIGATIONS & FINDINGS
HUNTER COMMUNITY LEGAL CENTRE Advice Line 02 4040 9120 Admin Phone 02 4040 9121 Website www.hunterclc.org.au Email [email protected]
Address Level 2, 116 Hunter Street, Newcastle NSW 2300
Postal Address PO Box 84, Newcastle NSW 2300
Advice Times Monday & Friday 10am – 12pm | Wednesday 2pm – 4pm LEGAL AID, GOSFORD Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250 ST VINCENT DE PAUL MENTAL HEALTH PROJECT – CENTRAL COAST Mental health, suicide safety network and traumatic death response team. Phone 02 4392 7522
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CREDIT & DEBT MATTERS
THESE TYPES OF MATTERS MAY ALSO INVOLVE A STATEMENT OF CLAIM. A PERSON WHO THINKS THEY ARE OWED MONEY COMPLETES AND FILES A STATEMENT OF CLAIM.
A PERSON WHO IS BEING SOUGHT TO PAY BACK MONEY MAY HAVE BEEN SERVED WITH A STATEMENT OF CLAIM.
GENERAL ADVICE LEGAL AID, GOSFORD Phone 02 4324 5611 Fax 02 4324 3503 Mortgage Stress 02 4324 5611 Website www.legalaid.nsw.gov.au
FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Credit & Debt Hotline 1800 808 488 Admin Phone 02 9212 4216 Website (NSW) www.financialrights.org.au Postal Address PO Box 538, Surry Hills NSW 2010 Office Hours Monday to Friday, 9:30am – 4:30pm
CENTRAL COAST COMMUNITY LEGAL CENTRE
For amounts less than $10,000
Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
OUTREACH ADVICE SAN REMO NEIGHBOURHOOD CENTRE
Phone Legal Aid to make a face-to-face appointment. Civil law solicitor from Legal Aid attends.
Legal Aid 02 4324 San Remo NC 02 4390 7888 When Second Wednesday of each month Address 28 Brava Avenue Nth, San Remo NSW 2262 MARY MACS, WOY WOY – LEGAL AID
Phone Legal Aid to make a face-to-face appointment. Civil law solicitor from Legal Aid attends.
Phone 02 4324 5611 Office Hours Mon & Fri, 11am – 1pm When 2nd, 3rd & 4th Thursday of each month Address 100 Blackwall Road, Woy Woy NSW 2256
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COAST SHELTER, GOSFORD – CENTRAL COAST CLC
For those who are homeless or at risk of homelessness. No appointment necessary. Olenka from the Central Coast Community Legal Centre attends.
When Each Monday between 11am – 1pm Where 346 Mann Street, Gosford NSW 2250 TOUKLEY NEIGHBOURHOOD CENTRE – CENTRAL COAST CLC
For those who are homeless or at risk of homelessness. Olenka from the Central Coast Community Legal Centre attends. People needs to make appointment through the Toukley Neighbourhood Centre, and become members of the Toukley Neighbourhood Centre (membership is free). If unsure, please contact the Central Coast Community Legal Centre.
When Each Thursday between 9:30am – 12:30pm Where Phone
THE ENTRANCE CENTRELINK HUB
A solicitor from Legal Aid is able to provide free legal advice in civil law matters.
When 4th Monday of each month Where The Entrance Centrelink Office, 16-18 Fairview Ave, The Entrance 2261 Phone 02 4324 5611
SELF REPRESENTATION LAWASSIST
LawAssist is a website that has information and practical guides that can help you if you have a legal problem in NSW and are representing yourself.
Website www.lawassist.lawaccess.nsw.gov.au
MEDIATION SERVCIES COMMUNITY JUSTICE CENTRE (CJC)
Community Justice Centres provide free mediation and conflict manamgenet services to help people resolve disputes including mediation for neighbourhood disputes, family matters, business with clients, contractors, civil & small claims matters, workplace – relationships, non-industrial matters and between & within communities (residential, schook, social, business, service, sporting).
Free call 1800 990 777 Office Hours Monday to Friday, 9am – 5pm Website www.cjc.nsw.gov.au
CENTRELINK DEBT WELFARE RIGHTS LEGAL CENTRE The Welfare Rights Centre provides free legal advice and representation on all Centrelink matters – the centre is entirely independent of Centrelink. Advice Line 1800 226 028 Phone 02 9211 5300
Advice Times Monday, Wednesday, Thursday & Friday, 9am – 1pm Tuesday 1pm – 5pm
SPECIALIST SERVICES FAIR TRADING – SPECIALIST SUPPORT SERVICE
For serious debt and hardship support.
Phone 1800 625 963
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CREDIT OMBUDSMAN SERVICE LIMITED If you have a complaint about a financial service or produce, the Credit Ombudsman Service may be able to help. The service is free for consumers. Phone 1800 138 963 Website www.cosl.com.au
STATE DEBT RECOVERY (SDR) Penalty Notices 1300 138 118 Enforcement Orders 1300 655 805
FINANCIAL COUNSELLORS WYONG/GOSFORD FINANCIAL COUNSELLING - CENTRAL COAST REGION FINANCIAL COUNSELLING Phone 02 4329 4477 Phone 02 4329 6832 Website www.gncc.com.au Email [email protected]
LAKE MACQUARIE FINANCIAL COUNSELLING SERVICE Phone 02 4323 6105
SAN REMO COMMUNITY CENTRE Phone 02 4390 7888
WESLEY FINANCIAL COUNSELLING SERVICE - TUGGERAH Phone 02 4350 0116
ST VINCENT DE PAUL SOCIETY FINANCIAL COUNSELLING SERVICE Wyong Region 02 4392 7255 Gosford 02 4323 6081
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CRIMINAL
CRIMINAL LAW IS THE BODY OF LAW THAT RELATES TO CRIME. THE CENTRAL COAST COMMUNITY LEGAL CENTRE CAN
PROVIDE GENERAL LEGAL ADVICE IN MINOR CRIMINAL MATTERS. MORE SERIOUS CRIMINAL MATTERS (FOR EXAMPLE, THOSE THAT MAY RESULT IN A GAOL SENTENCE) SHOULD BE REFERRED TO A MORE APPROPRIATE SERVICE, SUCH AS LEGAL AID.
LEGAL AID (GOSFORD) Phone 02 4324 6511 Fax 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250 PRIVATE SOLICITORS (SEE PRIVATE SOLICITOR REFERRAL LIST AT BACK OF REFERRAL GUIDE)
CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm ABORIGINAL LEGAL SERVICE (ALS) - NEWCASTLE For Aboriginal or Torres Strait Islanders Phone 02 4926 1571 Fax 02 4926 1574 Website www.alsnswact.org.au INTELLECTUAL DISABILITY RIGHTS SERVICE (IDRS) – CRIMINAL JUSTICE SUPPORT NETWORK A support worker is allocated to a person with an intellectual disability seeking assistance at police interviews, courts and related legal appointments whether they are victims, suspects or defendants. 24/7 Line 02 9318 0144 Phone free call 1300 655 908 Hunter 02 4926 5643 Newcastle 4921 5739 LAW SOCIETY PRO BONO SCHEME If you need help with a legal problem but are unable to afford standard solicitor fees and have been refused Legal Aid. The Law Society’s Pro bono Scheme may be able to assist. The Scheme refers people to Pro Bono Panel solicitor’s access the state every year, relying on the goodwill and generosity of these solicitors.
Phone 02 9926 0364 Website www.lawsociety.com.au
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CRIMINAL – YOUTH
LEGAL ADVICE LEGAL AID UNDER 18’s HOTLINE Phone 1800 101 810 Website www.legalaid.nsw.gov.au
Advice Times Mon to Fri, 9am – 12am | Weekends & Public Holidays 24 hour service LEGAL HQ <18 Provides advice and representation for children and young people under the age of 18. Located in Wyong. Phone 02 4351 1900 Address 30-32 Hely Street, Wyong NSW 2259
Website www.legalhq18.com.au SHOPFRONT YOUTH LEGAL CENTRE Provides legal advice to people aged under 25 years Phone 02 9322 4808 Mobile 0418 407 290 Hours Mon to Fri, 9:30am – 5:30pm Fax 02 9331 3287
Website www.theshopfront.org.au Email [email protected] TED NOFFS FOUNDATION Phone 1800 151 045 Phone 02 8383 6629 Youth Officer 0414 875 599 Website www.noffs.org.au
NATIONAL CHILDRENS & YOUTH LAW CENTRE (NCYLC) LawMail is for young people to seek free legal advice, referral & information by email. The LawMail service is only available for under 18’s. Lawyers at the NCYLC take legal questions by email and will reply as quickly as possible. Website www.lawstuff.org.au Website www.ncylc.org.au
Phone 02 9385 9588
COURT SUPPORT CENTRAL COAST CHILDRENS COURT ADVOCACY SERVICE (CCAS) The Cehtral Coast CCAS provides services to children in criminal matters. They provide information about court processes and outcomes, and support young people and their carers on the day at court, as well as providing referrals to appropriate services.
Phone 02 4353 4988 Mobile 0413 354 911
FOR OTHER SUPPORT SERVICES OR ORGANISATIONS THAT MAY BE ABLE TO ASSIST YOUNG PEOPLE, PLEASE SEE THE ‘YOUNG PEOPLE’ SECTION OF THIS GUIDE AT PAGE 91.
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DISABILITIES
DISABILITIES – GENERAL CENTRAL COAST DISABILITY NETWORK (CCDN) CCDN delivers several disability-focused programs and provides an information, referral, support & Advocacy role to people with disabilities, families, carers and service providers on the Central Coast of New South Wales. Phone 02 4324 2355 Fax 02 43243187 Website www.ccdn.com.au Email [email protected]
Address 29 Webb Street, East Gosford NSW 2250 AUSTRALIAN CENTRE FOR DISABILITY LAW Their role is to provide accurate and easy to comprehend advice to people with disability in NSW who want to make a complaint of disability discrimination. They provide legal advice to people with all types of disabilities on matters concerning disability discrimination.
Phone 1800 800 708 Admin 02 8014 7000 Website www.disabilitylaw.org.au Fax 02 9211 5518
Advice Times Tue, Wed & Fri 9:30am – 12:30pm DISABILITY ADVOCACY NSW (DA) The DA can help people of all ages with any type of disability or mental illness get fair treatment, from Government departments, disability services, other services and businesses; at work, university, school or TAFE; with accommodation, transport and access; with legal, healthcare or money issues.
Phone 1300 365 085 Admin Phone 02 4927 0111 Website www.da.org.au Fax 02 1927 0114
Address Suite 3, Level 1 “Devonshire House” 408 King Street, Newcastle West NSW 2300 DISABILITY ADVOCACY & INFORMATION SERVICE The aim of Disability Advocacy and Information Service Inc. (DAIS) is to promote positive change in the lives of people with a disability and their carers. They promote & assist the integration of people with disabilities into the general community.
Phone 1300 886 388 Admin Phone 02 6056 2420 Website www.disability-advocacy.com.au Fax 02 6024 6809
Email [email protected]
Address 20 Stanley Street, Wodonga VIC 3690 NATIONAL DISABILITY ADOCACY PROGRAM The National Disability Advocacy Program (NDAP) assists people with disability to overcome barriers (i.e. physical access, discriminatory attitudes, abuse, and neglect) that impact on their daily life and their ability to participate in the community.
Phone 1300 653 277 Fax 02 8255 7799 Website www.fahcsia.gov.au Email [email protected]
State Office Level 9, 280 Elizabeth Street, Sydney NSW 2000
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PEOPLE WITH DISABILITY (PWD) A disability rights & advocacy organisation. The Complaints Resolution and Referral Service (CRRS) assists in the resolution of complaints from people who use disability employment, target support and advocacy services funded by the Australian Government Department of Families, Housing, Community Services and Indigenous Affairs. Phone 1800 422 015 Admin Phone 02 9370 3100 Website www.pwd.org.au Fax 02 9318 1372 Address 52 Pitt Street, Redfern NSW 2016 Email [email protected] NATIONAL DISABILITY ABUSE & NEGLECT HOTLINE PWD also auspices the National Disability Abuse and Neglect Hotline an Australia-wide telephone hotline for reporting abuse and neglect of people with disabilities using government funded services. Allegations are referred to the appropriate authority for investigation. Hotline 1800 880 052 Website www.disabilityhotline.net.au
INTELLECTUAL DISABILITIES INTELLECTUAL DISABILITY RIGHTS SERVICE (IDRS) A specialist Community Legal Centre that helps people with an intellectual disability with their legal issues. Legal advice phone is available by appointment. Call to make an appointment. Run the criminal justice support network for court support and police station support across NSW. Phone free call 1800 666 611 Phone 02 9318 0144 Regional Coordinator for CJSN of the IDRS service Phone 02 4324 2355
MENTAL HEALTH MENTAL HEALTH ADVOCACY SERVICES (MHAS) MHAS provides free legal advice and assistance about mental health law. They also provide representation for people with other disabilities before the Guardianship Tribunal. Relatives and friends are also welcome to call for advice.
Phone 02 9745 4277 Fax 02 9744 6936 Website www.legalaid.nsw.gov.au
Address Level 4, 74-76 Burwood Road, Burwood NSW 2134
INDIGENOUS INDIGENOUS DISBILITY ADVOCACY SERVICE (IDAS) The IDAS can assist indigenous people with most types of disabilities, their families and carers when the person they are looking after needs help, especially if they have been unfairly treated or are confused about a big decision.
Phone 02 4722 3524 Fax 02 4722 6126 Website www.idas.org.au Email [email protected]
Address 127 Lethbridge St, Penrith NSW 2750
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DISASTER DISASTER WELFARE SERIVCES (COMMUNITY SERVICES) Disaster Welfare Services provide support to help people and communities recover from disasters such as floods, droughts, storms, bushfires and other major incidents. They help to meet the immediate welfare and support needs of people affected by disasters. This includes coordinating provision of food, accommodation, clothing, advice, guidance and financial and personal support.
Phone 1800 018 444 Website www.community.nsw.gov.au/docs/standard/disaster.html
Postal Address Locked Bag 4028, Ashfield NSW 2131 FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Credit & Debt Hotline 1800 808 488 Admin Phone 02 9212 4216 Insurance Law 1300 663 464 Fax 02 9358 6475 Website (National) www.insurancelaw.org.au Website (NSW) www.financialrights.org.au Postal Address PO Box 538, Surry Hills NSW 2010 Office Hours Monday to Friday, 9:30am – 4:30pm WYONG EVACUATION CENTRE – Wyong Community Services Centre Immediate assistance is available to disaster victims from locally established evacuation centres. Phone 02 4352 6500 Fax 02 4352 6599 Address 9 Hely Street, Wyong NSW 2259
Postal Address PO Box 65, Wyong NSW 2259 CENTRELINK To claim the Australian Government disaster recovery relief payment Phone 132 850 Website www.centrelink.gov.au
DEPARTMENT OF FOREIGN AFFAIRS & TRADE Head Office (ACT) 02 6261 1111 Fax 02 6261 3111 EMERGENCY HELPLINE CONSULAR EMERGENCY CENTRE 24/7 Phone (within Australia) 1300 555 135 Phone (outside Australia) 02 6261 3305
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DISCRIMINATION GENERAL CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm KINGSFORD LEGAL CENTRE Kingsford Legal Centre provides services on human rights and discrimination issues including representation and advice to clients from all over NSW. Phone 02 9385 9566 Fax 02 9385 9583 Website www.klc.unsw.edu.au Email [email protected]
Address Kingsford Legal Centre F8-003 UNSW 2052 LAWACCESS NSW LawAccess NSW is a free telephone service that provides legal information, advice and referrals for people who have a legal problem in NSW. Do not provide the fax or admin numbers to the public. Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Mon to Fri, 9am – 5pm LEGAL AID, GOSFORD Phone to make appointment for free face-to-face legal advice, Available to both men and women. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm ANTI-DISCRIMINATION BOARD OF NSW Promotes anti-discrimination and equal opportunity priciniples and policies throughout NSW
Phone 1800 670 812 Admin Phone 02 9268 5544 Email Enquiries [email protected]
Email Complaint [email protected]
Website www.antidiscrimination.lawlink.nsw.gov.au
DISABILITY DISCRIMINATION CENTRAL COAST DISABILTY ADVOCACY SERVICE Assists people with disabilities to raise, be heard and act on issues impacting their health and wellbeing.
Phone 02 4324 2355 Fax 02 4324 3187 Website www.ccdn.com.au
INTELLECTUAL DISABILITY RIGHTS SERVICE (IDRS) The IDRS is a specialist legal advocacy service for people with intellectual disabilities in NSW.
Phone 1800 666 611 Fax 02 4927 8147 Website www.idrs.org.au Email [email protected] AUSTRALIAN CENTRE FOR DISABILITY LAW DDLC provides legal advice and casework services to individuals in NSW making a complaint of disability discrimination. Phone 1800 644 419 Phone 1800 800 708 Website www.ddlcnsw.org.au Fax 02 9211 5518
Advice Times Tue, Wed & Fri 10am – 12:30 pm
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SEX DISCRIMINATION GAY & LESBIAN LEGAL ADVICE SERVICE (GLAS) & TRANSGENDER LEGAL ADVICE SERVICE (TAS) Both the Gay & Lesbian Legal Advice Services and the Transgender Legal Advice Service are run by the Inner City Community Legal Centre. The ICCLC is able to provide legal advice on discrimination and homophobic/transphobic violence and vilification. Phone 02 9332 1699 Fax 02 9360 5941 Website www.iclc.org.au Email [email protected]
HIV / AIDS HIV/AIDS LEGAL CENTRE Phone 02 9206 2060 Fax 02 9206 2053 Website www.halc.org.au Email [email protected]
Address 414 Elizabeth Street, Surry Hills NSW 2010 AIDS COUNCIL OF NSW Phone 1800 063 060 Fax 02 9206 2069 Email [email protected] Website www.acon.org.au
HUMAN RIGHTS HUMAN RIGHTS COMMISSION Phone 1800 620 241 Fax 02 9284 9611 Website www.humanrights.gov.au Email [email protected]
Address Level 3, 175 Pitt Street, Sydney NSW 2000
MENTAL HEALTH MENTAL HEALTH ADVOCACY SERVICE Phone 02 9745 4277 Website www.legalaid.nsw.gov.au
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DOMESTIC VIOLENCE & SEXUAL ASSAULT
LEGAL ADVICE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
WOMEN’S LEGAL SERVICES (NSW) WLS provides free legal advice for women on matters including domestic violence and sexual assault. For women only. Advice Line Free call 1800 801 501 Advice Line Phone 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected]
CENTRAL COAST SERVICES WOMEN’S DOMESTIC VIOLENCE COURT ADVOCACY SERVICE (WDVCAS)
The Women’s Domestic Violence Court Advocacy Service can help women get an ADVO. Support workers at the Scheme will explain about ADVOs & stopping domestic violence, tell you what will happen in court, go with you to court to support you & tell you about other organisations that can help you. A support worker may also be able to organise a lawyer if you don’t have one.
Gosford Local Court Phone 02 4304 6941 Fax 02 4304 6941 Wyong Local Court
Phone 02 4350 3064 Fax 02 4350 3064
Woy Woy Local Court
Phone 02 4344 0111 Fax 02 4344 4831 STAYING HOME LEAVING VIOLENCE Staying Home Leaving Violence project provides support to women and children experiencing domestic violence to stay at home and remove the violent partner. Phone 02 4356 2600 Email [email protected]
Address 3 Mary Mackillop Drive, Warnervale NSW 2259 CENTRAL COAST MULTICULTURAL PROJECT Assists migrant women with domestic violence issues. Phone 02 4334 1029
POLICE DOMESTIC VIOLENCE INTERVENTION RESPONSE TEAM Phone 02 4323 5524 GOSFORD POLICE STATION Phone 02 4323 5599 Fax 02 4323 5409 Address 9-11 Mann Street, Gosford NSW 2250
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TERRIGAL POLICE STATION Phone 02 4384 4822 Fax 02 4385 2040 Address 12 Church Street, Terrigal NSW 2260 THE ENTRANCE POLICE STATION Phone 02 4333 2999 Fax 02 4333 2912 Address 14 Denning Street, The Entrance NSW 2261 TOUKLEY POLICE STATION Phone 02 4390 1299 Fax 02 4390 1211 Address 271 Main Road, Toukley NSW 2263 WOY WOY POLICE STATION Phone 02 4379 7399 Fax 02 4379 7311 Address 49 Blackwall Road, Woy Woy NSW 2256 WYONG POLICE STATION Phone 02 4352 4899 Fax 02 4390 1211 Address 22 Hely Street, Wyong NSW 2259 NSW POLICE
Website www.police.nsw.gov.au
DOMESTIC VIOLENCE & SEXUAL ASSAULT SERVICES WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW and to promote access to justice through the provision of legal services, law reform and community legal education, particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlement, discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected]
COMMUNITY SERVICES DOMESTIC VIOLNECE LINE Women only. 24 hour service.
Hotline 1800 656 463 Website www.community.nsw.gov.au NATIONAL DOMESTIC VIOLENCE AND SEXUAL ASSAULT SERVICE For offenders and victims of domestic violence and sexual assault, both men and women. 24 hour service. Hotline 1800 200 526 Website www.community.nsw.gov.au
FOR REFERRALS TO SEXUAL ASSAULT SPECIFIC SERVICES PLEASE SEE THE ‘SEXUAL ASSAULT’ SECTION OF THIS DIRECTORY AT PAGE 80.
CRISIS LINES VICTIMS OF CRIME HOTLINE 24 hour service Hotline 1800 633 063 Phone 02 8688 5511
DOMESTIC VIOLENCE LINK UP LINE NSW only. 24 hour service. Hotline 1800 200 526 Website www.community.nsw.gov.au
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SALVATION ARMY CARE & CRISIS LINES 24 hours service. Care Line 1300 363 622 Crisis Line 02 8736 3295
NATIONAL DOMESTIC VIOLENCE AND SEXUAL ASSAULT SERVICE For offenders and victims of domestic violence and sexual assault, both men and women. 24 hour service. Hotline 1800 200 526 Website www.community.nsw.gov.au
FOR REFERRALS TO MALE SPECIFIC SERVICES AROUND DOMESTIC VIOLENCE & SEXUAL ASSAULT PLEASE SEE THE ‘MEN’ SECTION OF THIS DIRECTORY AT PAGE 64.
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EMPLOYMENT
LEGAL ADVICE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
PRIVATE SOLICITORS (SEE PRIVATE SOLICITOR REFERRAL LIST AT BACK OF REFERRAL GUIDE) FAIR WORK OMBUDSMAN The Fair Work Ombudsman gives advice to help you understand workplace rights and responsibilities. The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the community to promote harmonious, productive and cooperative workplaces. They investigate workplace complaints and enforce compliance with Australia's workplace laws.
Phone 13 13 94 Website www.fairwork.gov.au
Office Hours Monday to Friday, 8am – 5:30 pm NSW INDUSTRIAL RELATIONS NSW Industrial Relations privdes information in service leave entitlements; shop trading regulations and NSW public holidays. NSW IR also investigates workplace complaints under NSW industrial legislation including the Long Service Leave Act 1955, the Taxi Industry Contract Determination 1984, NSW Transport Industry contract determinations and industrial instruments for Local Government employees.
Workplace Advice Line 1800 803 836 Admin Phone 13 16 28 Advice Times Monday to Friday, 9am – 5pm
Website www.industrialrelations.nsw.gov.au Fax 02 9020 4700 WORKCOVER AUTHORITY WorkCover NSW is a statutory authority under the Minister for Finance. They aim to work with NSW workplaces to improve: workplace safety; return to work outcomes & security for injured workers. Advice Line 131 050 Admin Phone 02 4321 5000 Website www.workcover.nsw.gov.au Fax 02 4325 4145
Address 92-100 Donnison Street, Gosford NSW 2250
Postal Locked Bag 2906, Lisarow NSW 2252
ENTITLEMENTS & REDUNDANCIES GENERAL EMPLOYEE ENTITLEMENTS & REDUNDANCY SCHEME (GEERS) GEERS is a basic payment scheme established to assist employees who have lost their employment due to the liquidation or bankruptcy of their employer and who are owed certain employee entitlements. They cover capped unpaid wages, annual and long service leave, capped payment in lieu of notice and capped redundancy pay. Hotline 1300 135 040
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EMPLOYMENT INFORMATION & REFERRAL DEPARTMENT OF EMPLOYMENT & WORKPLACE RELATIONS A Government agency providing national leadership in education and workplace training, transition to work and conditions and values in the workplace. Phone 1300 363 079 Website www.deewr.gov.au CHIEF INDUSTRIAL MAGISTRATES COURT The Chief Industrial Magistrate's Court has both civil and criminal jurisdiction under a broad range of State and Commonwealth Legislation. The Court deals with such matters as: recovery of money owing under Industrial Instruments i.e. Awards, Enterprise Agreements and Statutory Entitlements; prosecutions for breach of industrial instruments; Appeals from various administrative decisions (Licenses); and prosecutions for statutory breaches. Phone 02 9287 7832 Fax 02 9287 7641 Website www.lawlink.nsw.gov.au Email [email protected]
WORKERS COMPENSATION WORKERS COMPENSATION COMMISSION The Workers Compensation Commission resolves workers compensation disputes. They encourage workers and employers to discuss ways of resolving their dispute at all stages of the process.
Phone 1300 368 040 Fax 1300 368 018 Website www.wcc.nsw.gov.au Email [email protected]
Office Hours Monday to Friday, 8:30am – 4:30 pm
Address Level 20, 1 Oxford Street, Darlinghurst NSW 2010
ALTERNATIVE DISPUTE RESOLUTION SERVICES FAIR WORK AUSTRALIA Fair work Australia is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to: the safety net of minimum wages and employment conditions; enterprise bargaining; industrial action; dispute resolution; termination of employment & other workplace matters. Phone 1300 799 675 Email [email protected]
Website www.fwa.gov.au
UNIONS UNIONS NSW Put simply, a union is an organisation set up by employees to assist them in the workplace. As a collective organisation, people who are members, generally will all have the same interests and therefore, through working together, have improved bargaining power. Phone 02 9881 5999 Fax 02 9261 3505 Website www.unionsnsw.org.au Email [email protected]
Address Level 3, 4-10 Goulburn Street, Sydney NSW 2300 AUSTRALIAN COUNCIL OF TRADE UNIONS (ACTU) The Australian Council of Trade Unions (ACTU) is the largest peak body representing workers in Australia. It is a council of 46 affiliated unions representing about 1.8 million workers. Phone 1300 362 223 Website www.actu.org.au
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APPRENTICESHIPS TUGGERAH APPRENTICESHIP CENTE Phone 1300 652 236 Fax 1300 650 755 Website www.ablac.com.au Email [email protected]
Address Unit 3, Tuggerah Business Park, 19 Reliance Drive, Tuggerah NSW 2259
Postal Locked Bag 901, Ourimbah NSW 2258
AUSTRALIAN APPRENTICESHIPS CENTRES Australian Apprenticeships Centres provide information, administration services and support to employers and Australian Apprentices. They assist with the signing of training contracts and also, assess, approve and process the payment of Australian Government incentives to eligible employers, and personal benefits to eligible Australian Apprentices.
Referral Line 13 39 73 Website www.australianapprenticeships.gov.au APPRENTICESHIP HOTLINE – NSW DEPARTMENT OF EDUCATION & TRAINING
Phone 132 811 Website www.training.nsw.gov.au
JOB CENTRES / EMPLOYMENT AGENCIES BREAK THRU PEOPLE SOLUTIONS Break Thru People Solutions is an Australian not for profit organisation offering a range of free specialist employment and training programs to jobseekers. As a free service, they also work closely with employers to find the right person for their job vacancies. Phone 02 4350 5800 Fax 02 4350 5805 Address Suite 1 and 2/25-27 Alison Road, Wyong NSW 2259 JOB CENTRE WYONG Phone 02 4353 2555 Fax 02 4353 2556 Website www.jobcentreaustralia.com.au Email [email protected]
Address 2/34 Pacific Hwy, Wyong NSW 2259
FOR REFERRALS IN RELATION TO WORKERS COMPENSATION, PLEASE SEE THE ‘WORKERS COMPENSATION’ SECTION OF THIS
DIRECTORY AT PAGE 90.
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FAMILY LAW SEPARATION CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm FAMILY RELATIONSHIPS ADVICE LINE This advice line compliments the information and services offered by the Family Relationships Centres. It ensures that people who are not able to attend a centre can be assisted. Phone 1800 050 321 Website www.familyrelationships.gov.au Advice Times Monday to Friday 8am – 8pm & Saturday 10am – 4pm
FAMILY LAW COURTS WEBSITE This website provides information about stages of separation, how separation can affect people, what you will need to consider and some immediate decisions you will need to make. It provides links to places you can seek assistance and legal advice about your situation. Website www.familylawcourts.gov.au National Enquiry Centre 1300 352 000 LEGAL AID, GOSFORD Phone to make appointment for free face-to-face legal advice, Available to both men and women. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm INTERRELATE – CENTRAL COAST Counselling offers opportunities for individuals, couples and families to explore and change aspects of their lives and relationships that are not working. Phone 02 4353 8050 Website www.interrelate.org.au
Address 213 The Entrance Road, Erina NSW 2250
MEDIATION / FAMILY DISPUTE RESOLUTON SERVICES FAMILY RELATIONSHIP CENTRE (FRC) At Erina & Wyong Phone 4363 8000 Fax 02 4363 8010 Website www.familyrelationships.gov.au COMMUNITY JUSTICE CENTRE Provides free negotiation and mediation services for families separating, extended families, parents, carers and children. Phone 1800 990 777 Office Hours Monday to Friday 9am – 5pm
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CATHOLICCARE CatholicCare (previously known as CentreCare) provides counselling and mediation at all stages of the relationship cycle including pre-marriage, marriage (including defacto relationships) separation, divorce and remarriage. Phone 02 4356 2600 Website www.catholiccaredbb.org.au Address Level 2, GP Super Clinic, 3 Mary Mackillop Drive, Woongarrah NSW 2259
Email [email protected] UNIFAM – UNITING CARE Provides counselling and mediation services to help individuals, couples and families (whether together or separated) to build better relationships. The supporting children after separation program provides information and a space to talk for children whose parents have separated or divorced. Phone 02 4325 9666 Fax 02 4324 2903 Website www.childrenyoungpeopleandfamilies.org.au
Address Level 2, 15 Watt Street, Gosford NSW 2250
CHILDREN & PARENTING MATTERS
This includes areas of advice such as: - Mediation of Family Dispute Resolution (FDR) - Custody - Who a child lives with or spends time with - Changing a child’s name - Where a child may be at risk - Urgent recovery where a child has been taken by someone else - Advice for grandparents or other family members.
CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Telephone Advice Intake times: Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach 3rd Thursday of each month at Toukley Neighbourhood Centre by appt
LEGAL AID, GOSFORD Phone to make an appointment for free face-to-face legal advice. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm
FAMILY RELATIONSHIPS ADVICE LINE This advice line compliments the information and services offered by the Family Relationships Centres. It ensures that people who are not able to attend a centre can be assisted. Phone 1800 050 321 Website www.familyrelationships.gov.au Advice Times Monday to Friday 8am – 8pm & Saturday 10am – 4pm TUGGERAH LAKES COMMUNITY CENTRE (Northern Settlement Services) Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Phone 02 4334 3877 Fax 02 4334 3044 Website www.cccwhc.com.au Email [email protected] Address 1 Bay Village Road, Bateau Bay NSW 2261 When 3rd Wednesday of each month
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ROSE COTTAGE (Northern Women’s Health Centre) Phone to make appointment for free face-to-face legal advice. Available to women only. Outreach service is run by Legal Aid. Phone 02 4351 1152 Fax 02 4353 5200 Website www.cccwhc.com.au Email [email protected] Address 7 Rose Street, Wyong NSW 2259 When Every second Monday Office Hours Monday & Thursday, 9am – 4pm
WYONG NEIGHBOURHOOD CENTRE Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Provide advice on areas of care and protection, child support and property settlements. Phone 02 4353 1750 Fax 02 4352 1209 Office Hours Mon & Thurs, 9:30am – 2:30pm Email [email protected] Address Old Wyong School, Cnr Rankins Court & Alison Road, Wyong NSW 2259 When Every second Wednesday 9:30am – 12:30pm & 1:30pm – 3:00pm
LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Fax and admin phone not to be given to public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Office Hours Monday to Friday, 9am – 5pm MENS RIGHTS Men only. Phone 1800 818 004 Fax 07 3200 8769 Website www.mensrights.com.au Email [email protected]
GRANDPARENTS CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Telephone Advice Intake times: Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach 3rd Thursday of each month at Toukley Neighbourhood Centre by appt
LEGAL AID, GOSFORD Phone to make an appointment for free face-to-face legal advice. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm
FAMILY RELATIONSHIPS ADVICE LINE This advice line compliments the information and services offered by the Family Relationships Centres. It ensures that people who are not able to attend a centre can be assisted. Phone 1800 050 321 Website www.familyrelationships.gov.au Advice Times Monday to Friday 8am – 8pm & Saturday 10am – 4pm
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TUGGERAH LAKES COMMUNITY CENTRE (Northern Settlement Services) Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Phone 02 4334 3877 Fax 02 4334 3044 Website www.cccwhc.com.au Email [email protected] Address 1 Bay Village Road, Bateau Bay NSW 2261 When 3rd Wednesday of each month
ROSE COTTAGE (Northern Women’s Health Centre) Phone to make appointment for free face-to-face legal advice. Available to women only. Outreach service is run by Legal Aid. Phone 02 4351 1152 Fax 02 4353 5200 Website www.cccwhc.com.au Email [email protected] Address 7 Rose Street, Wyong NSW 2259 When Every second Monday Office Hours Monday & Thursday, 9am – 4pm
WYONG NEIGHBOURHOOD CENTRE Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Give advice on areas of care and protection, child support and property settlements. Phone 02 4353 1750 Fax 02 4352 1209 Office Hours Mon & Thurs, 9:30am – 2:30pm Email [email protected] Address Old Wyong School, Cnr Rankins Court & Alison Road, Wyong NSW 2259 When Every second Wednesday 9:30am – 12:30pm & 1:30pm – 3:00pm
GRANDPARENTS RAISING GRANDCHILDREN NSW Information for grandparents raising grandchildren, linking them in with services within NSW Phone 1800 449 102 Woy Woy 02 4342 9995 Gosford 02 4340 1585 Bateau Bay 02 4389 1523
Kanwal 02 4397 4458 Wyong 02 4397 4458
Website www.raisinggrandchildren.com.au Email [email protected]
Address Level 6, 280 Pitt Street, Sydney NSW 2000
ADOPTION FAMILY & COMMUNITY SERVICES Adoption is the legal process that permanently transfers all the legal rights and responsibilities of being a parent from the child’s birth parents to the adoptive parents. All enquiries regarding adoptions must be made to Community Services (previously DOCS). Phone 1300 799 023 Website www.community.nsw.gov.au
Address 4-6 Cavill Avenue, Ashfield NSW 2131
DIVORCE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
LEGAL AID, GOSFORD Phone to make appointment for free face-to-face legal advice. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm
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FAMILY LAW COURTS WEBSITE Provides advice on when, where and how to get a divorce and sort out legal issues around separation. Includes information about de facto relationships. Divorce Application Kit can be accessed on the website. National Enquiry Centre is the entry point for all telephone and email enquiries on Family Law Court Matters. Cannot provide legal advice. Can provide information on completing forms and send correct forms to callers.
Website www.familylawcourts.gov.au National Enquiry Centre 1300 352 000
PROPERTY SETTLEMENT
NOTE: The Central Coast CLC is not funded to provide legal advice in relation to property settlement matters.
PRIVATE SOLICITORS (SEE PRIVATE SOLICITOR REFERRAL LIST AT BACK OF REFERRAL GUIDE)
LEGAL AID, GOSFORD Will provide legal advice where the only property is superannuation Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm
WYONG NEIGHBOURHOOD CENTRE Phone to make appointment for free face-to-face legal advice. Available to both men and women. Outreach service is run by Legal Aid. Give advice on areas of care and protection, child support and property settlements. Phone 02 4353 1750 Fax 02 4352 1209 Office Hours Mon & Thurs, 9:30am – 2:30pm Email [email protected] Address Old Wyong School, Cnr Rankins Court & Alison Road, Wyong NSW 2259 When Every second Wednesday 9:30am – 12:30pm & 1:30pm – 3:00pm
NSW DEPARTMENT OF LANDS NOT FOR LEGAL ADVICE – Contact for change of names on title deeds, property valuation for property settlement, stamp duty transfer, estates etc. Phone 1300 052 637 Admin Phone 02 9228 6666 Website www.lands.gov.au
CONTACT CENTRES WYONG & GOSFORD CHILDRENS CONTACT CENTRE A Children’s Contact Centre is a place for separated parents to engage in safe and friendly changeover and change-back supervision in a relaxed, family environment.
Phone 02 4322 8756 Fax 02 4322 4850 Website www.nsw.relationships.com.au Email [email protected]
Address Suite 2, 213 Albany Street, North Gosford NSW 2250
CARE & PROTECTION (also known as DoCS or FaCS) LEGAL AID, GOSFORD Phone to make appointment for free face-to-face legal advice. Phone 02 4324 5611 Address 92-100 Donnison Street, Gosford NSW 2250 When Wednesdays & Thursdays 9:30am – 12:30pm & 2pm – 4pm
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WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW and to promote access to justice through the provision of legal services, law reform and community legal education, particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlement, discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected]
LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW.
Phone 1300 888 529 Email www.lawaccess.nsw.gov.au
Office Hours Monday to Friday, 9am – 5pm CHILDREN PROTECTION HELPLINE – DEPARTMENT OF COMMUNITY SERVICES 24/7 service - call to report suspected child abuse or neglect. All reports are treated in confidence and caller can remain anonymous if they wish. Phone 132 111 Website www.community.nsw.gov.au
DOMESTIC & FAMILY VIOLENCE
SEE ALSO ‘DOMESTIC VIOLENCE & SEXUAL ASSAULT’ SERVICES ON PAGE 48 OR THE SECTION ON MEN (AT PAGE 64] or
WOMEN (AT PAGE 88) FOR GENDER SPECIFIC SUPPORT SERVICES THAT MAY BE AVAILABLE.
CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
WOMEN’S DOMESTIC VIOLENCE COURT ADVOCACY SERVICE (WDVCAS)
The Women’s Domestic Violence Court Advocacy Service can help women get an ADVO. Support workers at the Scheme will explain about ADVOs & stopping domestic violence, tell you what will happen in court, go with you to court to support you & tell you about other organisations that can help you. A support worker may also be able to organise a lawyer if you don’t have one.
Gosford Local Court Phone 02 4304 6941 Fax 02 4304 6941 Wyong Local Court
Phone 02 4350 3064 Fax 02 4350 3064
Woy Woy Local Court
Phone 02 4344 0111 Fax 02 4344 4831 DOMESTIC VIOLENCE INTERVENTION RESPONSE TEAM (DVIRT) An information, referral and advocacy service for both males and females who are victims of domestic violence. The service maintains positive contact with key agencies such as prosecutors, solicitors, the Department of Housing, Centrelink, refuges, accommodation services and counselling facilities. Phone 02 4323 5524
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WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW and to promote access to justice through the provision of legal services, law reform and community legal education, particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlements, discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected] STAYING HOME LEAVING VIOLENCE - WARNERVALE Staying Home Leaving Violence project provides support to women and children experiencing domestic violence to stay at home and remove the violent partner. Phone 02 4356 2600 Email [email protected]
COMMUNITY SERVICES DOMESTIC VIOLNECE LINE Women only
24 hour hotline 1800 656 463 Website www.community.nsw.gov.au VICTIMS OF CRIME HOTLINE 24 hour service Phone 1800 633 063 Phone 02 8688 5511
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FINANCIAL COUNSELLORS
CENTRAL COAST SERVICES WYONG/GOSFORD FINANCIAL COUNSELLING - CENTRAL COAST REGION FINANCIAL COUNSELLING Phone 02 4329 4477 Phone 02 4329 6832 Website www.gncc.com.au Email [email protected]
LAKE MACQUARIE FINANCIAL COUNSELLING SERVICE Phone 02 4323 6105
SAN REMO COMMUNITY CENTRE Phone 02 4390 7888
WESLEY FINANCIAL COUNSELLING SERVICE - TUGGERAH Phone 02 4350 0116
ST VINCENT DE PAUL SOCIETY FINANCIAL COUNSELLING SERVICE Wyong Region 02 4392 7255 Gosford Region 02 4323 6081
STATE WIDE SERVICES FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Financial Counselling Hotline 1800 808 488 Admin Phone 02 9212 4216 Website (NSW) www.financialrights.org.au Address PO Box 538, Surry Hills NSW 2010 Office Hours Monday to Friday, 9:30am – 4:30pm
SALVATION ARMY CARE LINE Phone 1300 363 622
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FINES CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Telephone Advice Intake times: Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach Thursdays at Toukley Neighbourhood Centre by appointment. LEGAL AID, GOSFORD Phone to make appointment for free face-to-face legal advice. Phone 02 4324 5611 Address Legal Aid Gosford, 92-100 Donnison Street, Gosford NSW 2250 LAW ASSIST WEBSITE The Law Assist website has information and practical guides that can help people who have a legal problem in NSW who are seeking general legal information to assist them to self-represent.
Website http://www.lawassist.lawaccess.nsw.gov.au LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. DO NOT provide fax or admin phone to public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au
Office Hours Monday to Friday, 9am – 5pm STATE DEBT RECOVERY OFFICE (SDRO) The SDRO is the fines division of the office of State Revenue. They are responsible for the receipt and processing of fines issued by various government agencies and authorities and administering the fine enforcement system for the collection of unpaid fines. Phone 1300 138 118 Website www.sdro.nsw.gov.au
FINED OUT Fined Out can assist with understading the fines system, give information about free legal adivce and financial serices as well as helping you deal with the fine. Website www.iclc.org.au/fined_out ROADS AND MARITIME SERVICE (RMS) Previously known as the Roads and Traffic Authority (RTA) Phone 132 213 Website www.rms.gov.au
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FREEDOM OF INFORMATION / GIPA
If a person is seeking information from a NSW Government agency, they may want to consider using the Government Information (Public Access) Act 2009 as a way of obtaining that information. Each agency will usually have their own
form, and a website search of the agencies name along with ‘GIPA’ will usually locate the form. These applications were previously known as ‘Freedom of Information’ or FOI applications.
NEW SOUTH WALES CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
THE OFFICE OF THE INFORMATION COMMISSIONER (OIC) Can provide general assistance to the public in obtaining information from a government agency Phone 1800 463 626 Email [email protected] Website www.oic.nsw.gov.au NSW POLICE INFORMATION ACCESS UNIT (GIPA) Application forms are available on the NSW Police Website Website http://www.police.nsw.gov.au/services/information_access_unit_gipa PREMIER & CABINET (GIPA) A website providing a comprehensive system for public access to government information. Contact form is available on their website. FOI Hotline 02 9228 5871 Website www.dpc.nsw.gov.au Address Level 39, Governor Macquarie Tower, 1 Farrer Place, Sydney NSW 2000
AUSTRALIAN TAXATION OFFICE (ATO) FOI UNIT NSW Phone 132 869 Phone 02 9374 2960 Phone 132 861 Website www.ato.gov.au
COMMONWEALTH COMMONWEALTH FREEDOM OF INFORMATION FOI Requests 02 9218 3000 Website www.asic.gov.au
FOI Australian Companies 1300 300 630
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GAMBLING
CENTRAL COAST SERVICES WESLEY NEWCASLTE CITY MISSION – WYONG Counselling by telephone and face-to-face Phone 02 4351 0116 Website www.wesleymission.org.au Address 1A Pacific Highway, Wyong NSW 2259 UNIFAM GAMBLING ADDICTION SERVICE - GOSFORD Phone 02 4325 9666 Website www.unifamcounselling.org Address Level 2, 15 Watt Street, Gosford NSW 2250 LAKE MACQUARIE FINANCIAL & GAMBLING COUNSELLING SERVICE Phone 02 4950 5108 Website www.hunter.apana.org.au
STATEWIDE & NATIONAL SERVICES G-LINE / GAMBLING HELP Free and confidential help by telephone 24/7 Phone 1800 858 858 Phone 1800 633 635 Website www.olgr.nsw.gov.au/gaming
ONLINE GAMBLING HELP NSW Live text or email based service providing 24/7 real-time counselling and support. You can remain anonymous and return as many times as you need to. Website www.gamblinghelpnsw.gov.au
LETS TALK GAMBLING A website providing information about gambling, problem gambling, resources and access to help for Aboriginal communities in NSW. Website www.ahmrc.org.au/ictim/gambling/index.htm
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HIV/AIDS LEGAL ADVICE HIV / AIDS LEGAL CENTRE (HALC) HALC is a specialist service, funded to provide free legal services to people with HIV-related legal matters such as; superannuation, insurance, discrimination, medical issues, employment, immigration, wills, privacy, powers of attorney and enduring guardianship. Phone 1800 063 060 Admin Phone 02 9206 2060 Website www.halc.org.au Fax 02 9206 2053
COUNSELLING & SUPPORT SERVICES THE BOBBY GOLDSMITH FOUNDATION The foundation provides financial counseling, housing and employment support to people directly disadvantaged by HIV in NSW Phone 02 9283 8666 Fax 02 9283 8732 Website www.bgf.org.au Email [email protected]
Address Level 3, 111-117 Devonshire Street Surry Hills NSW 2010 AIDS COUNCIL OF NSW (ACON) ACON is Australia’s largest community-based gay, lesbian, bisexual and transgender (GLBT) health and HIV/AIDS organisation. They promote health and wellbeing of the GLBT community and people affected by HIV as well as promoting a reduction in HIV transmission. They operate HIV programs for groups most at risk of HIV transmission.
Phone 1800 063 060 Admin Phone 02 9206 2000 Website www.acon.org.au Email [email protected]
Address 414 Elizabeth Street, Surry Hills NSW 2010
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HOMELESSNESS
LEGAL ADVICE CENTRAL COAST HOMELESS OUTREACH LEGAL SERVICES Run by the Central Coast Community Legal Centre – for people who are homeless or at risk of being homeless – both adults and youth. Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
Outreach Coast Shelter, Gosford – Drop in Mondays between 11am – 1pm Toukley Neighbourhood Centre – on Thursdays by appointment
YOUTH SHOPFRONT YOUTH LEGAL CENTRE Free legal advice for homeless and disadvantaged young people aged under 25 years. Advice on accommodation, alcohol, health, criminal charges, warrants, dealing with police, domestic violence, fines and debt. Note: The mobile number is for urgent after hours advice. Phone 02 9322 4808 Mobile 0418 407 290 Website www.theshopfront.org Email [email protected]
Address 356 Victoria Street, Darlinghurst NSW 2000
CRISIS SHELTERS / ACCOMMODATION HOUSING NSW Housing NSW provides emergency temporary accommodation in low-cost hotels, motels, caravan parks and similar accommodation for people who are in housing crisis, or homeless whilst they make longer-term arrangements. Accommodation is provided for one or a few nights.
Gosford 02 4323 5211 Wyong 02 4352 4400 After hours temporary accommodation 1800 152 152
Service Hours Weekdays 4:30pm – 10pm | Weekends & Public Holidays 10am – 10pm CRISIS ACCOMMODATION Family Referral Service, NSW Health/ Benevolent Society.
Phone 1300 006 480
SUPPORT SERVICES CENTRAL COAST OUTREACH SERVICES COMMUNITY RELIEF DISTRIBUTION CENTRE The Central Coast Outreach Service assists people who are unable to meet financial or other costs from their own resources because of hardship, unemployment, sickness, natural disaster, poverty, accidents for which no compensation is paid or payable or any other cause beyond the reasonable control of such people. Their objective is to provide direct assistance to those in need.
Phone 02 4333 1108 Mobile 0418 134 655 Website www.ccos.com.au Fax 02 4333 8423
Distribution Centre 5/68-72 The Entrance Road, The Entrance NSW 2261 Thursday to Friday 10am – 3pm by appointment only (pick up, no deliveries).
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INTOXICATED PERSON’S PROGRAM (IPP) (COAST SHELTER) The IPP is an initiative, which provides safe, protective accommodation to intoxicated or drug affected homeless men and women identified by the NSW Police. Conducted by the NSW Police Department and the Department of Health.
Phone 02 4324 7239 Address 49 Holden Street, Gosford NSW 2250 HOMELESS PERSONS INFORMATION CENTRE (HPIC) The HPIC is the telephone information and referral service that refers those in the community who are homeless, or at risk of homelessness, to the services that may assist them. They provide professional assessments and referrals for clients seeking accommodation and support services within NSW.
Phone 1800 234 566 Admin Phone 02 9265 9081 Office Hours Monday to Sunday 9am – 10pm CENTRELINK Centrelink administers a number of programs and services offering intensive personal support and assistance to people who are homeless, those at risk of becoming homeless, and their families.
Phone 132 300 HABITAT – UNITING CARE BURNSIDE For families at risk of becoming homeless
Wyong 02 4350 9000 Admin Phone 02 4325 9600 Website www.burnside.org.au Phone Accomm 1800 067 967
Address 38 Pacific Highway, Wyong NSW 2259 NO INTEREST LOAN SCHEME – TOUKLEY NEIGHBOURHOOD CENTRE
A no interest loan scheme for residents in the Wyong LGA. Clients on Centrelink benefits can pick out whitegoods preferred to the value of $800. TNC will purchase item on clients behalf & the client pays back TNC at $30 per fortnight from their Centrelink benefit. Fridge Assistance Program for residents in both Wyong & Gosford LGA’s. Brand new Fisher ‘n’ Paykel refrigerator $1200 rrp – TNC sells to client for $510 with the client paying back TNC at $20 per fortnight from their centrelink benefit.
Phone 02 4396 1555 Fax 02 4396 5818 Website www.tnc.org.au Email [email protected] Address Heador Street, Toukley NSW 2263
FOOD HAMPERS / SOUP KITCHENS TOUKLEY NEIGHBOURHOOD CENTRE Food parcels are available Mon & Thurs 10:00a.m- 12:00 noon- no appointment necessary. Telephone and electricity vouchers are available by appointment only.
Phone 02 4396 1555 Fax 02 4396 5818 Website www.tnc.org.au Email [email protected]
Address Heador Street, Toukley NSW 2263 COAST SHELTER - GOSFORD Coast Shelter supports some of the most vulnerable and disadvantaged people in the Central Coast community. They provide free meals and other services each day to those in need.
Phone 02 4325 3540 Kitchen 02 4325 3510 Address 346 Mann Street, Gosford NSW 2250
Meal Times Breakfast Sunday only 9am – 10am Lunch Monday to Friday 11am – 1pm Dinner Saturday and Sunday 6pm – 7pm
MARY MACS – WOY WOY Provides support to homeless, transient and socially disadvantaged men, women and children. This includes a freshly prepared lunch daily, a warm social environment and referrals, as appropriate, to community support services.
Phone 02 4341 0584 Meal Times Monday to Friday, 11am – 1pm Address 100 Blackwall Road, Woy Woy NSW 2256
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IMMIGRATION
IMMIGRATION ADVICE & RIGHTS CENTRE The Immigration Advice & Rights Centre provides free immigration, refugee & citizenship advice by phone or face-to-face by appointment. Also provides case assistance to some citizens who meet casework guidelines.
Advice Line 02 9262 3833 Admin Phone 02 9279 4300 Website www.iarc.org.au Email [email protected]
Advice Times Tues & Thurs 2pm – 4pm (face to face by appointment)
Address Level 5, 362 Kent Street, Sydney NSW 2000 NORTHERN SETTLEMENT SERVICES – CENTRAL COAST Multicultural Family Support, Social Support, Settlement Support & Thai Family Welfare Phone 02 4334 3877 Fax 02 4334 3044 Website www.nsservices.com.au Email [email protected]
Address 1 Bay Village Road, Bateau Bay NSW 2261 NSW ADULT MIGRANT ENGLISH SERVICE (AMES) NSW AMES provides English language courses, publications and services to migrants, organisations, international students and volunteer teachers.
Phone 1800 114 707 Head Office 02 9289 9222 Website www.ames.edu.au
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INSURANCE FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Insurance Law 1300 663 464 Admin Phone 02 9212 4216 Website (National) www.insurancelaw.org.au Website (NSW) www.financialrights.org.au Postal Address PO Box 538, Surry Hills NSW 2010 Office Hours Monday to Friday, 9:30am – 4:30pm FINANCIAL OMBUDSMAN SERVICE The Financial Ombudsman is an independent dispute resolution service that covers financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.
Phone 1300 780 808 Website www.fos.org.au
Email [email protected] Fax 03 9613 6399
Postal Address GPO Box 3, Melbourne VIC 3001
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MEN LEGAL ADVICE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm LEGAL AID, GOSFORD
People of Aboriginal and Torres Strait Islander descent can access help from any Legal Aid NSW office.
Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250 LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Office Hours Monday to Friday, 9am – 5pm MENS RIGHTS AGENCY (MRA) – NATIONWIDE SERVICE Free practical advice & help for men only regarding: family law, shared parenting, property settlement, child support and domestic violence. MRA has created a national network of dedicated professionals including solicitors, barristers, counselors who have a special understanding of the issues from a man’s/father’s point of view.
Phone 07 3805 5611 Emergency phone 07 3200 8769
Email [email protected] Office Hours Mon to Fri, 9am – 5pm
SUPPORT SERVICES MENSLINE AUSTRALIA Is a 24/7 national telephone support service staffed by paid professional counselors, experienced in men’s issues and AVOs. They also provide information and linkage to other appropriate services and programs. Helpline 1300 789 978 Admin Phone 03 8371 2800 Website www.mensline.org.au Email [email protected] SALVATION ARMY CARE LINE Phone 1300 363 622 DADS IN DISTRESS Dads in Distress is dedicated support groups of men (in Australia) whose immediate concern is to stem the present trend of male suicide due to the trauma of divorce or separation.
Phone 1300 853 437 Website www.dadsindistress.asn.au
Office Hours Mon to Fri, 8:30am – 5:30 pm
Address 2 Mud Huts, Duke Street, Coffs Harbour NSW 2450
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RELATIONSHIP SERVICES CATHOLICCARE – DIOCESE BROKEN BAY Men and family relationships services Warnervale 02 4356 2600 Phone 02 9488 2523 Website www.catholiccaredbb.org.au
Email [email protected]
Address Level 2, 3 Mary Mackillop Drive, Woongarrah NSW 2259 FAMILY RELATIONSHIPS ONLINE Family Relationships Online provides all families (whether together or separated) with access to information about family relationship issues, ranging from building better relationships to dispute resolution. It also allows families to find out about a range of services that can assist them to manage relationship issues, including agreeing on appropriate arrangements for children after parents separate.
Advice Line 1800 050 321 Website www.familyrelationships.gov.au CENTRAL COAST FAMILY RELATIONSHIP CENTRE Provides ‘Solutions for Men’ programs. Phone 1300 736 966 Phone 02 4363 8000 Email [email protected] Website www.interrelate.org.au
DOMESTIC & FAMILY VIOLENCE AND SEXUAL ASSAULT SERVICES BAPTIST CARE RELATIONSHIP SERVICES - TUGGERAH BCRS provides one-on-one, group and family sessions or counselling. Costs are scaled. Courses include: Face Up Course: A program for men who want to stop being abusive in their relationships. A new course begins approximately every 6 months and runs for 18 weeks. The cost for each session is scaled and varies from $35 - $50.
Enquiries & Helpline 1300 275 227 Phone 02 4352 7900 Website www.baptistcare.org.au Fax 02 9796 4226 NATIONAL SEXUAL ASSAULT, FAMILY AND DV COUNSELLING LINE For both men and women who are offenders and victims of sexual assault, family and domestic violence. Provide advice on AVOs. 24/7 hotline number.
Hotline 1800 737 732 Website www.1800respect.org.au
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MENTAL HEALTH
LEGAL SERVICES CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm MENTAL HEALTH ADVOCACY SERVICE – LEGAL AID NSW This service is part of Legal Aid NSW and provides free legal advice and assistance about mental health law. They represent people in hearings that relate to their detention and treatment in hospitals and the community, and the management of their money. Relatives and friends are also welcome to call for advice.
Advice Line 02 9745 4277 Admin Phone 02 9744 6936 Website www.legalaid.nsw.gov.au Fax 02 9744 6936
Address Level 4, 74-76 Burwood Road, Burwood NSW 2134
WORKERS REFERRAL MENTAL HEALTH LINE NSW The Mental Health Line is a single number, statewide 24-hour mental health telephone access service. Carers, other health professionals and emergency service workers can also use the Mental Health Line for advice about a person’s clinical symptoms, the urgency of the need for care and local treatment options.
Phone 1800 011 511 Website www.ccld.health.nsw.gov.au
MENTAL HEALTH UNITS WYONG HOSPITAL – MENTAL HEALTH CENTRE Wyong Mental Health Centre is located at Wyong Hospital. Within the Centre there are three specialist patient care areas including a 25-bed adult acute mental health unit and 10-bed high-level observation unit.
Central Intake 1800 011 511 Admin Phone 02 4394 8000 Website www.ccldh.health.nsw.gov.au
Address 664 Pacific Highway, Hamlyn Terrace NSW 2259 GOSFORD HOSPITAL – MENTAL HEALTH UNIT (Mandala) Central Intake 1800 011 511 Admin Phone 02 4320 3170 Website www.ccldh.health.nsw.gov.au
Address Holden Street, Gosford NSW 2250
SUPPORT SERVICES ARAFMI – CENTRAL COAST Central Coast ARAFMI supports carers. Carers may be family, friends, neighbours, work colleagues or anybody who knows or cares for somebody with a mental illness or mental disorder. If you live in the Gosford or Wyong local government areas, you are eligible for Central Coast AFAFMI services. You do not have to live in the same house, or be directly responsible for the care of the person with the illness to use this service.
Kincumber 02 4369 4233 Bateau Bay 02 4334 3666 Website www.ccarafmi.org.au Email [email protected]
Address Kincumba Cottage, 6/20-22 Kincumber Street, Kincumber NSW 2251
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LIFELINE – CENTRAL COAST 24/7 service. Calls to the Crisis Line are confidential and anonymous. Some of the issues regularly dealt with include mental illness, grief, loneliness and isolation, domestic violence, men’s issues and suicide.
Phone 02 4323 6105 Crisis Line 131 114 Online Chat 8pm – 4am 7 days per week Website www.lifeline.org.au/centralcoastnsw MENTAL HEALTH INFORMATION SERVICE The Mental Health Information Service provides information, support and education to people who are affected by the symptoms of mental health, whether they be a partner, friend, or concerned citizen. You can either contact them by phone (for the cost of a local call) or by email, where an Information Officer will endeavour to get back to you as soon as possible. All calls are treated confidentially. You can remain anonymous if you wish, and no personal details are retained.
Mental Health Information Service 1300 794 991 Anxiety Disorder Support Information Line 1300 794 992
Hours Mon to Fri, 9am – 5pm Website www.mentalhealth.asn.au
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MISSING PERSONS
NEW SOUTH WALES SERVICES NSW MISSING PERSONS UNIT The MPU conducts searches for missing people, carries out associated investigations and coordinates inquiries within Australia & overseas. MPU assists with investigating every reported case.
Phone 1800 025 091 Admin Phone 02 8835 7656 Website www.police.nsw.gov.au/community_issues/missing_persons
Address 1 Charles Street, Parramatta NSW 2150 CRIME STOPPERS NSW Crime Stoppers collects information that may help solve a crime.
Reporting Crime Information 1800 333 000 Reporting for Victims (Police Assistance Line) 131 444
Website https://nsw.crimestoppers.com.au FRIENDS & FAMILY OF MISSING PERSONS UNIT (FFMPU) – VICTIMS SERVICES The FFMPU provides information and support for families and friends of missing persons, service providers within and on the edge of the missing persons sector, community members affected by the loss of a missing person. FFMPU do not search for people, rather they work closely with search agencies to identify and meet the needs of those left behind when someone goes missing. Do not disclose the manager’s number to the public.
Phone 1800 227 772 Manager 02 8688 8186 Website www.lawlink.nsw.gov.au/missingpersons
Office Hours Mon to Fri, 9am – 5pm
Counselling Service 1800 227 722 or (02) 8688 8173
ABORIGINAL SERVICES LINK-UP (NSW) ABORIGINAL CORP Link-Up provides reunion services to adult Aboriginals separated from their families & cultures by government intervention such as adoption, fostering or institutionalization.
Phone 1800 624 332 Admin Phone 02 4759 1911 Counselling Service 02 9833 5100 Website www.linkupnsw.org.au
NATIONAL SERVICES THE NATIONAL MISSING PERSONS COORDINATION CENTRE - AFP Phone 1800 000 634 Fax 02 6246 2353 Website www.missingpersons.gov.au Office Hours Mon to Fri, 8am – 5pm THE SALVATION ARMY FAMILY TRACING SERVICE The Salvation Army operates a worldwide search network for missing family members aged over 18
Phone 02 9211 0277 Website www.salvos.org.au/familytracing
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INTERNATIONAL SERVICES INTERNATIONAL SOCIAL SERVICE AUSTRALIA ISS works across borders with those in vulnerable situations, with a special emphasis on children. ISS traces family members separated by adoption or other legal intervention, international child abduction and voluntary or forced migration.
National Office 03 9314 8455 Phone 1300 657 843 NSW Office 02 9267 0300 Website www.iss.org.au
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MORTGAGE STRESS LEGAL AID NSW MOBILE SOLICITOR – MORTGAGE STRESS The Legal Aid NSW Mobile Solicitor covers the Central Coast & Hunter regions. Services undertaken include employment dispute resolution and applications to the Supreme Court.
Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250 FINANCIAL RIGHTS LEGAL CENTRE
The Financial Rights Legal Centre (formally known as the Consumer Credit Legal Centre) provides free legal advice, financial counselling, information, & referral to individual consumers on credit, banking and insurance issues.
Credit & Debt Hotline 1800 808 488 Admin Phone 02 9212 4216 Insurance Law 1300 663 464 Fax 02 9358 6475 Website (National) www.insurancelaw.org.au Website (NSW) www.financialrights.org.au Postal Address PO Box 538, Surry Hills NSW 2010 Office Hours Monday to Friday, 9:30am – 4:30pm
LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
CONSIDER IF A REFERRAL TO A FINANCIAL COUNSELLOR IS APPROPRIATE. A LIST OF FINANCIAL COUNSELLING SERVICES CAN
BE FOUND ON PAGE 55 OF THIS DIRECTORY.
CONSIDER IF A REFERRAL TO THE FINANCIAL OMBUDSMAN IN RELATION TO A COMPLAINT ABOUT A FINANCIAL SERVICE IS APPROPRIATE. THE DETAILS FOR COMPLAINTS TO FINANCIAL SERVICES CAN BE FOUND ON PAGE 29 OF THIS DIRECTORY.
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MOTOR VEHICLE
ACCIDENT – PERSONAL INJURY LAWASSIST WEBSITE Provides fact sheets and detailed information on what to do if you have been in a car accident, and covers topics such as insurance, responsibility, money owed after a car accident, if someone is asking you to pay, relevant forms and FAQ’s.
Website www.lawassisst.lawaccess.nsw.gov.au MOTOR ACCIDENT AUTHORITY The Motor Accident Authority is a satutory corporation that regulates the NSW Motor Accidents Scheme. Phone 1300 137 131 Admin Phone 02 8267 1900 Website www.maa.gov.au Office Hours Mon to Fri, 8:30am – 5pm
PRIVATE SOLICITORS (SEE PRIVATE SOLICITOR REFERRAL LIST AT BACK OF REFERRAL GUIDE)
ACCIDENT – VEHICLE DAMAGE LAWASSIST WEBSITE Provides fact sheets and detailed information on what to do if you have been in a car accident, and covers topics such as insurance, responsibility, money owed after a car accident, if someone is asking you to pay, relevant forms and FAQ’s.
Website www.lawassisst.lawaccess.nsw.gov.au CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm LEGAL AID – CIVIL LAW SECTION GOSFORD Phone 02 4324 5611 Direct 02 4337 6631 Address 92-100 Donnison Street, Gosford NSW 2250 LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
CONSIDER IF A REFERRAL IN RELATION TO SMALL CLAIMS / STATEMENT OF CLAIM IS APPROPRIATE WHERE THE CALLER IS
SEEKING TO RECOVERY MONEY FOR DAMAGES RESULTING FROM A CAR ACCIDENT. FURTHER SERVICES CAN BE FOUND ON PAGE 32 OF THIS DIRECTORY.
REPAIRS, MAINTENANCE, SERVICES ETC NSW CIVIL & ADMINISTRATIVE TRIBUNAL - CONSUMER & COMMERCIAL DIVISION (NCAT) NCAT can assist in resolving complaints regarding unsatisfactory repairs and maintenance, defective or faulty new and used cars, overcharging for services and warranties.
Phone 1300 006 288
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FAIR TRADING – SPECIALIST SUPPORT UNIT The Office of Fair Trading have a motor vehicle compensation fund for instances where a dealership has gone out of business and consumers are having issues with that dealer.
Phone 1800 625 963 MOTOR VEHICLE REPAIR INDUSTRY AUTHORITY (managed by Fair Trading) Regulators for motor vehicle repairers and automotive gas installers
Phone 13 32 20 Website www.fairtrading.nsw.gov.au
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MULTICULTURAL
NORTHERN SETTLEMENT SERVICES – CENTRAL COAST Multicultural Family Support, Social Support, Settlement Support & Thai Family Welfare
Phone 02 4334 3877 Fax 02 4334 3044 Website www.nsservices.com.au Email [email protected]
Address 1 Bay Village Road, Bateau Bay NSW 2261 MULTICULTURAL DISABILITY ADVOCACY ASSOCIATION The MDAA of NSW is the peak organisation for people with a disability from a non-English speaking background (NESB), their families and carers.
Phone 1800 629 072 Admin Phone 02 4952 4363 Email [email protected] Website www.mdaa.org.au
Address 3 Illalung Road, Lambton NSW 2299
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NEIGHBOURHOOD DISPUTES
ANIMALS CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach Toukley Neighbourhood Centre, Thursdays by appointment DOG CONTROL – RSPCA SOMERSBY
Phone 02 4372 2044 Website www.rspacnsw.org.au LAWACCESS The LawAccess website has a number of fact sheets and publications about neighbours and animals. Phone 1300 888 529 Website http://www.lawaccess.nsw.gov.au Publication – Animal Law Guide NSW (can be printed out and sent to callers) http://www.lawsociety.com.au/cs/groups/public/documents/internetyounglawyers/420246.pdf
GOSFORD CITY COUNCIL Phone (02) 4325 8222 Fax (02) 4323 2477 Website www.gosford.nsw.gov.au Email [email protected] Office Hours Monday to Friday, 8:30am – 5pm
WYONG SHIRE COUNCIL Phone (02) 4353 5555 Fax (02) 4351 2098 Website www.wyong.nsw.gov.au Email [email protected] Office Hours Monday to Friday, 8:30am – 4:30pm (customer service 8:30am – 5pm) NSW ENVIRONMENT PROTECTION AUTHORITY (EPA) The EPA produces a booklet that covers issues of barking dogs and neighbourhood disputes. Website www.epa.nsw.gov.au/noise/barkingdogs.htm
The publications and fact sheets on this website can be printed and sent to callers.
FENCES CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach Toukley Neighbourhood Centre, Thursdays by appointment
LAND & PROPERTY INFORMATION Key provider of land information services in NSW. Can provide information on title registraion, property info, valuation and surveying. Phone 1300 052 637 Admin Phone 02 9228 6666 Website www.lpi.nsw.gov.au Email [email protected]
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GOSFORD CITY COUNCIL Phone (02) 4325 8222 Fax (02) 4323 2477 Website www.gosford.nsw.gov.au Email [email protected] Address 49 Mann Street, Gosford NSW Postal Address PO Box 21 Gosford NSW 2250 Office Hours Monday to Friday, 8:30am – 5pm
WYONG SHIRE COUNCIL Phone (02) 4353 5555 Fax (02) 4351 2098 Website www.wyong.nsw.gov.au Email [email protected] Address 16 Hely Street, Wyong NSW 2259 Postal Address PO Box 20 Wyong NSW 2259 Office Hours Monday to Friday, 8:30am – 4:30pm (customer service 8:30am – 5pm)
NOISE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach Toukley Neighbourhood Centre, Thursdays by appointment
NSW ENVIRONMENT PROTECTION AUTHORITY (EPA) The EPA produces a booklet that outlines the steps that can be taken to prevent neighbourhood noice being an issue, without involving the council, police or EPA. Website http://www.epa.nsw.gov.au/noise/neighbourhoodnoise.htm
The publications and fact sheets on this website can be printed and sent to callers. GOSFORD CITY COUNCIL Phone (02) 4325 8222 Fax (02) 4323 2477 Website www.gosford.nsw.gov.au Email [email protected] Address 49 Mann Street, Gosford NSW Postal Address PO Box 21 Gosford NSW 2250 Office Hours Monday to Friday, 8:30am – 5pm
WYONG SHIRE COUNCIL Phone (02) 4353 5555 Fax (02) 4351 2098 Website www.wyong.nsw.gov.au Email [email protected] Address 16 Hely Street, Wyong NSW 2259 Postal Address PO Box 20 Wyong NSW 2259 Office Hours Monday to Friday, 8:30am – 4:30pm (customer service 8:30am – 5pm)
LAWACCESS The LawAccess website has a number of fact sheets and publications about neighbours and noise. Phone 1300 888 529 Website http://www.lawaccess.nsw.gov.au
TREES & VEGETATION CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm Outreach Toukley Neighbourhood Centre, Thursdays by appointment
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LAWACCESS The LawAccess website has a number of fact sheets and publications about neighbours and tree/vegetation issues. Phone 1300 888 529 Website http://www.lawaccess.nsw.gov.au LAND & ENVIRONMENT COURT The Land & Environment Court has produced a number of booklets and fact sheets around neighbours and trees/hedges. The Land & Environment Court is a specialist environmental and planning court with a wide jurisdiction responsible for interpreting and enforcing environmental law in NSW. Website http://www.lec.lawlink.nsw.gov.au Fact Sheets
The publications and fact sheets on the website can be printed out and sent to callers: http://www.lec.lawlink.nsw.gov.au/lec/types_of_disputes/class_2/trees_and_hedges.html
LOCAL LAND SERVICES Local Land Services was launched in January 2014. LLS delivers quality, customer-focused services to farmers, landholders and the community across rural and regional NSW. LLS bring together agricultural production advice, biosecurity, natural resource management and emergency management into a single operation. Phone 1300 795 299 Website www.lls.nsw.gov.au Hunter Region (Wyong) 02 4352 5100 Address 3/34-36 Pacific Highway, PO Box 600, Wyong NSW 2259 GOSFORD CITY COUNCIL Phone (02) 4325 8222 Fax (02) 4323 2477 Website www.gosford.nsw.gov.au Email [email protected] Address 49 Mann Street, Gosford NSW Postal Address PO Box 21 Gosford NSW 2250 Office Hours Monday to Friday, 8:30am – 5pm
WYONG SHIRE COUNCIL Phone (02) 4353 5555 Fax (02) 4351 2098 Website www.wyong.nsw.gov.au Email [email protected] Address 16 Hely Street, Wyong NSW 2259 Postal Address PO Box 20 Wyong NSW 2259 Office Hours Monday to Friday, 8:30am – 4:30pm (customer service 8:30am – 5pm)
OTHER OFFICE OF ENVIRONMENT & HERITAGE OE&H is the NSW Government department with responsibility for protecting and caring for the environment and heritage including the natural environment and built heritage.
Phone 02 9995 500 Website www.environment.nsw.gov.au Address Level 14, 59-61 Goulburn St, Sydney CBD 2000
MEDIATION SERVICES
COMMUNITY JUSTICE CENTRE (CJC) Provide free negotiation and mediation services. Phone 1800 990 777 Office Hours Mon to Fri, 9am – 5pm Website www.cjc.nsw.gov.au Email [email protected]
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OLDER PERSONS
LEGAL ADVICE - GENERAL OLDER PERSONS LEGAL SERVICE – THE AGED CARE RIGHTS SERVICE (TARS) Eligibility: 60 years and over. Can provide advice on civil law matters, human rights, guardianship and powers of attorney, wills (no drafting of wills). TARS can also provide advocacy in residential care, nursing homes, hostels, & retirement villages, tribunal representation. Phone 1800 424 079 Admin Phone 02 9281 3600 Website www.tars.com.au Advice Times Mon to Fri, 9am – 5pm
OLDER PERSONS TENANTS SERVICE (OPTS) This service provides tenancy advice to older people and conduct education sessions on tenant’s rights and obligations
Phone 1800 131 310 Admin Phone 02 9281 3588 Website www.cpsa.org.au/opts/o_home.html
Advice Times Monday, Tuesday, Thursday 10am – 4pm & Wednesday 10am – 1pm COMBINED PENSIONERS & SUPERANNATES ASSOCIATION OF NSW (CPSA) A statewise telephone information and referral service provided by trained volunteers and staff to help with pensions, concessions, nursing homes or hostels, community services, taxation, superannuation, wills and more. Phone 02 9281 3588 Fax 02 9281 9761 CPSA Info Line 1800 451 488 Website www.cpsa.org.au
Email [email protected]
Address Level 9, 28 Foveaux Street, Surry Hills NSW 2010
LEGAL ADVICE - VETERANS VETERANS ADVOCACY SERVICE – LEGAL AID NSW Veterans Advocacy Service helps former and current defense force personnel and their dependents. They will help with free advice, preparing cases, obtaining evidence, including any necessary medical and other expert reports, and representation at a hearing. Phone 02 9219 5148 Website www.legalaid.nsw.gov.au/asp/index.asp?pgid=516
SUPPORT SERVICES AGING, DISABILITY & HOME CARE ADHC are committed to ensuring that older people, people with disabilities and their carers are valued, lead independent lives and have the opportunity to participate fully in community life. They provide support for older people at home, with personal care, domestic support, meals & home maintenance, providing respite, community transport, and community nursing & allied health services. Regional office in Newcastle. Intake & Referral Phone 1300 205 268 Admin Phone 02 4946 3600 Fax 02 9281 9761 Email [email protected]
Website www.dadhc.nsw.gov.au/dadhc/older+people
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Regional Office
Phone 02 4946 3600 Fax 02 4943 7998
Address Level 5, 670 Hunter Street, Newcastle NSW 2300
Postal Address PO Box 2161, Dangar NSW 2309 CENTRAL COAST OUTREACH SERVICES COMMUNITY RELIEF DISTRIBUTION CENTRE This outreach service assists the elderly in transport to attend shopping and medical appointments. They also provide everyday household products, blankets, clothing, footware, hygiene, hair producs, toys and food hampers. Phone 02 4333 1108 Mobile 0418 134 655 Website www.ccos.com.au Pick up only Tue to Fri 10am – 3pm by appointment MY AGED CARE The online resource for all Australians over 50 years old. Phone 1800 200 422 Website www.myagedcare.gov.au Advice Times Monday to Friday 8am – 8pm & Saturday 10am – 2pm
DEMENTIA & HEALTH DEMENTIA ADVISORY SERVICES Dementia Advisory Services are funded by Ageing, Disability & Home Care (ADHC) & the Community Care Program. They promote local awareness of dementia; provide information, education, and support, and link people to assessment and support services.
Phone 02 4394 8229
CARERS SENIORS INFORMATION SERVICE The NSW Seniors Information Service provides information over the phone, by post, email & via their website. They recognise that family members and carers may also want to find information on behalf of older people they are close to, so they welcome their questions.
Phone 131 244 Website www.seniorsinfo.nsw.gov.au
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PRISONER SUPPORT
COMMUNITY RESTORATIVE CENTRE (CRC) CRC provides services to prisoners, ex-prisoners and their family and friends. They provide information, advocacy and referral service for people in crisis via telephone. Staff are able to assist with matters such as finding emergency accommodation, referral for financial assistance as well as mediation between clients and other agencies.
Phone 02 9288 8700 Fax 02 9211 6518 Website www.crcnsw.org.au Email [email protected]
Address 174 Broadway, Chippendale NSW 2008 PRISONERS LEGAL SERVICE – LEGAL AID NSW The PLS provides a range of services to prisoners in NSW including visiting NSW jails and providing free and confidential legal advice and minor assistance in matters such as; Appeals, bail, classification & other prison issues, family law, fines and debt, Legal Aid, Victims Compensation and restitution.
Phone 1300 888 529 Admin Phone 02 8688 3888 Website http://www.legalaid.nsw.gov.au ABORIGINAL LEGAL SERVICE (ALS) The ALS is predominantly a criminal law practice that provides advice and representation for both Indigenous adults and young persons. The ALS also provides services in child protection matters. The ALS operates a 24 hour telephone custody notification service. If an Aboriginal person is arrested in NSW or the ACT, they should request that the police telephone the ALS.
Phone 02 8303 6600 Phone 02 4926 1571 Website www.alsnswact.org.au
Address Level 3, 50 Hunter Street, Newcastle NSW 2300 LAWACCESS Phone 1300 888 529 Website http://www.lawaccess.nsw.gov.au
WOMEN IN PRISON ADVOCACY NETWORK WIPAN provides services related to post release support, education in prison, domestic violence and sexual assault, mental health and intellectual disabilities in prison.
Phone 02 8011 0699 Fax 02 8011 0690 Email [email protected]
Address Suite 4, Level 6, 377-383 Sussex Street, Sydney NSW 2000
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SEXUAL ASSAULT
THIS INCLUDES REFERRAL DETAILS FOR PEOPLE WHO MAY BE CALLING ABOUT BEING A VICTIM OF SEXUAL ASSAULT, ON BEHALF OF A VICTIM, OR SEXUAL ASSAULT COMMUNICATIONS PRIVILEGE
(WHERE COUNSELLING OR MEDICAL RECORDS HAVE BEEN SUBPOENAED FOR CRIMINAL PROCEEDINGS)
LEGAL ADVICE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW and to promote access to justice through the provision of legal services, law reform and community legal education, particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlement), discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected] Postal Address PO Box 206, Lidcome NSW 1825
LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
LEGAL AID, GOSFORD Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250
VICTIMS SERVICES VICTIMS SERVICES Phone 1800 633 063 Hours Mon to Fri, 8am – 6pm Website www.lawlink.nsw.gov.au/vs
POLICE GOSFORD POLICE STATION Phone 02 4323 5599 Fax 02 4323 5409 Address 9-11 Mann Street, Gosford NSW 2250 TERRIGAL POLICE STATION Phone 02 4384 4822 Fax 02 4385 2040 Address 12 Church Street, Terrigal NSW 2260
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THE ENTRANCE POLICE STATION Phone 02 4333 2999 Fax 02 4333 2912 Address 14 Denning Street, The Entrance NSW 2261 TOUKLEY POLICE STATION Phone 02 4390 1299 Fax 02 4390 1211 Address 271 Main Road, Toukley NSW 2263 WOY WOY POLICE STATION Phone 02 4379 7399 Fax 02 4379 7311 Address 49 Blackwall Road, Woy Woy NSW 2256 WYONG POLICE STATION Phone 02 4352 4899 Fax 02 4390 1211 Address 22 Hely Street, Wyong NSW 2259
CRISIS LINES & COUNSELLING NSW RAPE CRISIS CENTRE 24 hour counselling service Phone 1800 424 017
NATIONAL SEXUAL ASSAULT, DOMESTIC & FAMILY VIOLENCE SERVICE Phone 1800 737 732 NATIONAL DOMESTIC VIOLENCE & SEXUAL ASSAULT SERVICE For offenders and victims of domestic violence and sexual assault, whether male or female.
Hotline (24/7) 1800 200 526 Website www.australiasaysno.gov.au
HOSPITAL & MEDICAL SERVICES CENTRAL COAST AREA HEALTH The sexual assault unit is a 24 hour service. Sexual Assault Unit 02 4320 2111 Gosford Hospital 02 4320 3175 Website www.nscchealth.nsw.gov.au
INDIGENOUS SERVICES ABORIGINAL CONTACT LINE A confidential enquiry line for Aboriginal and Torres Strait Islander people who are victims of crime.
Phone 1800 019 123 Hours Mon to Fri, 8am – 6pm WIRRINGA BAIYA Aboriginal specific service. Domestic Violence and victims compensation, sexual assault and child sexual assault.
Phone 1800 686 587 Admin Phone 02 9569 3847 Website www.wirringabaiya.org.au Email [email protected]
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CHILD PROTECTION CHILD PROTECTION HELPLINE For reporting children who are at risk of significant harm.
Phone 132 111 FAMILY & COMMUNITY SERVICES DOMESTIC VIOLENCE LINE 24/7 service
Phone 1800 656 463
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SMALL BUSINESS THE AUSTRALIAN COMPETITION AND CONSUMER COMMISSION (ACCC) The ACCC is committed to protecting the interests of small business. Can deal with complaints and enquiries. Small Business Helpline 1300 302 201 Website www.accc.gov.au
COMMUNITY JUSTICE CENTRE Free negotiation and mediation service with clients, contractors, quality of / payment for work done; Civil and Small claims matters, Workplace – relationships, non-industrial matters between and within communities – residential, school, social, business, service and sporting groups.
Phone 1800 990 777 Office Hours Mon to Fri, 9am – 5pm Website www.cjc.nsw.gov.au
PRIVATE SOLICITORS (see list of Private Solicitors towards the back of this referral guide)
NEW SOUTH WALES CIVIL & ADMINISTRATIVE TRIBUNAL (NCAT) List of matters the Consumer and Commercial Division deals with can be found at www.cc.ncat.nsw.gov.au/cc/divisions. Phone 1300 006 228 (select option 1) Website www.ncat.nsw.gov.au
Office Hours Mon to Fri, 8:30am – 4:30pm
NSW OFFICE OF INDUSTRIAL RELATIONS (IR) NSW Industrial Relations delivers information for employees and employers on NSW employment laws through a free telephone service. The NSW IRA help small business implement innovative, productive and equitable workplace practices; Workshops to help small business employers understand awards and employment law as well as recruitment and termination issues; inspection services which provide information and educational services to employers to help them understand their obligations to employees. A dedicated unit to help Aboriginal and Torres Strait Islanders in NSW understand their rights and responsibilities as employees, employers and managers.
Phone 131 628 Fax 02 9020 4700 Website www.industrialrelations.nsw.gov.au
Address Mckell Building, 2-24 Rawson Place, Sydney NSW 2000
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TENANCY & HOUSING
LANDLORDS DEPARTMENT OF FAIR TRADING NSW – GOSFOD
Consumers can contact the NSW Fair Trading regarding; supliers of goods & services, people who are renting homes, information to landlords, building or renovating, living in a strata scheme, credit cards & debit cards.
Phone 13 32 20 Gosford 02 4320 0500 Website www.fairtrading.nsw.gov.au Office Hours Mon to Fri, 8:30am - 5pm Address Level 2, Gateway Centre 237 Mann Street, Gosford NSW 2250
Postal PO Box 1019, Gosford NSW 2250 PRIVATE SOLICITORS (see list of Private Solicitors towards the back of this referral guide)
TENANTS
CENTRAL COAST TENANTS ADVICE & ADVOCACY SERVICE (CCTAAS) Free telephone advice. Tenants Advice and Advocacy Services assist tenants of private rental housing, social housing tenants, boarders and lodgers, and residential park residents. They do not assist the following: - People to have a neighbour evicted - Neighbourhood disputes. - Boarder or Lodger – exclusive of agreement - Landlords Phone 02 4353 5515 Fax 02 4353 5525 Advice Times Monday, Tuesday, Wednesday & Thursday between 11am – 3pm
Website www.tenants.org.au NEW SOUTH WALES CIVIL & ADMINISTRATIVE TRIBUNAL (NCAT) NCAT’s Consumer & Commercial Division can deal with disputes between landlords and tenants who have entered into a residential tenancy agreement. A full list of matters the Consumer and Commercial Division deals with can be found at www.cc.ncat.nsw.gov.au/cc/divisions.
Phone 1300 006 228 (select option 1) Website www.ncat.nsw.gov.au
Office Hours Mon to Fri, 8:30am – 4:30pm
Sydney Level 12, 175 Castlereagh Street, Sydney NSW 2000
Newcastle Level 1, 175 Scott Street, Newcastle NSW 2300 CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
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TRAFFIC MATTERS CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
PRIVATE SOLICITORS (see list of Private Solicitors towards the back of this referral guide)
LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
LAWASSIST
LawAssist is a website that has information and practical guides that can help you if you have a legal problem in NSW and are representing yourself.
Website www.lawassist.lawaccess.nsw.gov.au SAN REMO NEIGHBOURHOOD CENTRE
Phone Legal Aid to make a face-to-face appointment. Solicitor from Legal Aid attends.
Phone 02 4324 5611 Neighbourhood Centre 02 4390 7888 When Second Wednesday of each month Address 28 Brava Avenue Nth, San Remo NSW 2262 COAST SHELTER, GOSFORD – CENTRAL COAST CLC
For those who are homeless or at risk of homelessness. No appointment necessary. Olenka from the Central Coast Community Legal Centre attends.
When Each Monday between 11am – 1pm Where 346 Mann Street, Gosford NSW 2250 TOUKLEY NEIGHBOURHOOD CENTRE – CENTRAL COAST CLC
For those who are homeless or at risk of homelessness. Olenka from the Central Coast Community Legal Centre attends. People need to make appointment through the Toukley Neighbourhood Centre, and become members of the Toukley Neighbourhood Centre ($2 membership). If unsure, please contact the Central Coast Community Legal Centre.
When Each Thursday between 9:30am – 12:30pm Where Heador Street, Toukley NSW 2263 Toukley Neighbourhood Centre 02 4396 1555 CCCLC 02 4353 4988
THE ENTRANCE CENTRELINK HUB – LEGAL AID, NSW (Gosford)
Legal Aid outreach solicitor attends to provide free legal advice.
When 4th Monday of each month between 1pm – 4pm Where The Entrance Centrelink Office, 16-18 Fairview Avenue, The Entrance Phone 02 4324 5611
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VICTIMS SUPPORT
CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
VICTIMS SERVICES Victims Services is a part of NSW Department of Attorney General & Justice. They provide assistance to victims of crime. Victims Access Line 1800 6333 063 Fax 02 8688 9632 ATSI Contact Line 1800 019 123
Website www.lawlink.nsw.gov.au/vs
VICTIMS OF CRIME ASSISTANCE LEAGUE (VOCAL) NSW INC. VOCAL’s role is to support victims and others affected by crime and tragedy. VOCAL provides advocacy and counseling for victims of crime, their family and friends. Phone 02 4961 4755 Fax 02 4961 2378 Website www.vocal.org.au Email [email protected]
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WILLS & PROBATE POWER OF ATTORNEY & GUARDIANSHIP
THESE REFERRALS ARE APPROPRIATE FOR PEOPLE SEEKING ADVICE IN RELATION TO WILLS, PROBATE, LETTERS OF ADMINISTRATION, POWERS OF ATTORNEY AND ENDURING GUARDIANSHIP
PRIVATE SOLICITORS (see list of Private Solicitors towards the back of this referral guide)
NSW TRUSTEE & GUARDIAN NSWTG assists people with the making of a Will, acting as an Executor in deceased estates and related matters. Gosford 02 4323 2523 Address 1 Watt St, Gosford NSW 2250 Newcastle 02 4926 4000 Address 158 King St, Newcastle NSW 2300
Sydney 02 9252 0523 Address 19 O’Connell St, Sydney NSW 2000 LEGAL AID, GOSFORD Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250
THE AGED CARE RIGHTS SERVICE (TARS) TARS can provide legal advice and assistance in relation to Powers of Attorney and Enduring Guardianship issues. TARS do not draft wills. For people aged over 60 years.
Advice Line 1800 424 079 Admin Phone 02 9281 3600 Advice Times Mon to Fri, 9am – 4:30 pm Website www.tars.com.au
NSW CIVIL & ADMINISTRATIVE TRIBUNAL – GUARDIANSHIP TRIBUNAL Offers information and advice on enduring guardianship and power of attorney.
Phone 1300 006 228 Website www.ncat.nsw.gov.au/guardinaship
LEGAL INFORMATION ACCESS CENTRE (LIAC) The LIAC is a specialist information service of the State Library of NSW. It provides access to information about the law for anyone in NSW.
Phone 02 9273 1558 Office Hours Mon to Fri, 10am – 1pm Address State Library Of NSW, Macquarie St, Sydney NSW 2000
Website www.legalanswers.sl.nsw.gov.au LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
THE SALVATION ARMY ALSO REGULARLY HOLD COMMUNITY WILLS DAYS. DURING THESE DAYS, MEMBERS OF THE PUBLIC HAVE THE OPPORTUNITY TO HAVE SIMPLE WILLS DRAWN UP BY VOLUNTEER SOLICITORS IN RETURN FOR A DONATION TO THE SALVOS.
THE WILLS DAY HAS BEEN INITIATED BY THE SALVATION ARMY IN AN ATTEMPT TO RELIEVE SOME OF THE CONFUSION AND ANXIETY ASSOCIATED WITH MAKING WILLS. LOCATIONS ARE LISTED ON THEIR WEBSITE, AND UPDATED REGULARLY:
www.salvos.org.au/donate/wills-and-bequests/community-wills-assistance-days/
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WOMEN
LEGAL ADVICE CENTRAL COAST COMMUNITY LEGAL CENTRE Phone 02 4353 4988 Website www.centralcoastclc.org.au Advice Times Tuesday & Wednesday 10am-12pm & Thursday 2pm – 4pm
WIRRINGA BAIYA ABORIGINAL WOMEN’S LEGAL CENTRE
Wirringa Baiya Aboriginal Women’s Legal Centre is a statewide service for Aboriginal women and children providing legal advice in matters including domestic violence, sexual assault, child sexual assault and other issues of violence.
Advice Line Free call 1800 868 587 Advice Line Ph 02 9569 3847 Advice Times Monday to Thursday 10am – 4:30pm & Friday between 10am – 12:30pm Website www.warringabaiya.org.au Fax 02 9569 4210
Address Old Marrickville Hospital, Cnr Marrickville & Livingston Roads Marrickville NSW 2204
WOMEN’S LEGAL SERVICES (NSW)
Women’s Legal Services NSW exists to provide a voice for women in NSW and to promote access to justice through the provision of legal services, law reform and community legal education, particularly for women who are disadvantaged by their social and economic circumstances. They provide free legal advice for women on matters, including family law (no property settlement), discrimination, AVOs, domestic violence, sexual assault.
Advice Line Free call 1800 801 501 Advice Line Ph 02 8745 6900 Advice Times Monday & Thursday 9:30am – 12:30pm & Tuesdays 1:30pm – 4:30 pm Domestic Violence Advice Line 1800 810 784 | 02 8745 6999 Indigenous Women’s Contact Line 1800 639 784 | 02 8745 6977 Website www.womenslegalnsw.asn.au Email [email protected]
LEGAL AID, GOSFORD Phone 02 4324 5611 Fax 02 4324 3503 Website www.legalaid.nsw.gov.au
Address 92-100 Donnison Street, Gosford NSW 2250 LAWACCESS NSW
LawAccess NSW is a free telephone service that provides legal information, advice & referrals for people who have a legal problem in NSW. Do not give out fax or admin phone numbers to the public.
Phone 1300 888 529 Fax (02) 8833 3101 Admin Phone (02) 8833 3131 Email www.lawaccess.nsw.gov.au Postal PO Box 620, Parramatta NSW 2124 Office Hours Monday to Friday, 9am – 5pm
DOMESTIC VIOLENCE & SEXUAL ASSAULT
FOR REFERRALS TO DOMESTIC VIOLENCE SPECIFIC SERVICES, PLEASE SEE PAGE 42 OF THIS DIRECTORY
FOR REFERRALS TO SEXUAL ASSAULT SPECIFIC SERVICES, PLEASE SEE PAGE 80 OF THIS DIRECTORY
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WOMENS HEALTH CENTRES WYOMING WOMEN’S HEATLH CENTRE Some of the services available include counselling, doctors clinic, groups and alternative therapies. Phone 02 4324 2533 Website www.ccwhc.com.au
Hours Monday, Wednesday & Thursday 9am – 4pm, Tuesday 9am – 12:30pm
Address 37 Maidens Brush Road, Wyoming NSW 2250
PENINSULA (WOY WOY) WOMEN’S HEALTH CENTRE Services available at the Peninsula WHC include clinic, counselling and alternative therapies. Phone 02 4342 5905 Website www.ccwhc.com.au
Hours Tuesday 9:30am – 12:30pm, Wednesday & Thursday 9:30am – 3pm
Address 20a McMasters Road, Cnr Commonwealth Ave, Woy Woy NSW 2256
NORTHERN (WYONG) WOMENS HEALTH CENTRE Services available at Wyong include counselling, groups (with limited child care available) alternative therapies and legal advice. Phone 4351 1152 Website www.ccwhc.com.au
Hours Monday and Thursday 9am – 3:30pm
Address 7 Rose Street, Wyong NSW 2259
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WORKERS COMPENSATION
PRIVATE SOLICITORS (see list of Private Solicitors towards the back of this referral guide)
WORKCOVER AUTHORITY WorkCover works with employers, workers and the community of NSW to achieve safer and more productive workplaces as well as effective return to work and security for injured workers. WorkCover administers occupational health and safety, injury management, return to work and workers compensation laws and the workers compensation system.
Phone 131 050 Admin Phone 02 4324 5000 Website www.workcover.nsw.gov.au Office Hours Mon to Fri, 8:30am – 5pm
Address 92-100 Donnison Street, Gosford NSW 2250
WORKERS COMPENSATION COMMISSION Charged with resolving workers compensation disputes. Phone 1300 368 040 Office Hours Mon to Fri, 8am – 4:30pm Website www.wcc.nsw.gov.au
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YOUNG PEOPLE
LEGAL ADVICE LEGAL AID UNDER 18’s HOTLINE Legal Aid NSW offers free legal advice particularly relating to criminal law and dealings with police. The hotline is staffed by qualified and experienced criminal lawyers with expertise in juvenile justice and the Young Offenders Act. Lawyers are available to provide advice to all young people who have committed or are suspected of committing a criminal offence.
Phone 1800 101 810 Website www.legalaid.nsw.gov.au
Advice Times Mon to Fri, 9am – 12am | Weekends & Public Holidays 24 hour service LEGAL HQ <18 Provides advice and representation for children and young people under the age of 18. Located in Wyong. Phone 02 4351 1900 Address 30-32 Hely Street, Wyong NSW 2259
Website www.legalhq18.com.au SHOPFRONT YOUTH LEGAL CENTRE Provides legal advice to people aged under 25 years. Shopfront is a free legal service for homeless and disadvantaged young people. They can advise young people on legal matters including (but not limited to); criminal charges, dealing with Police, discrimination, fines and social security. Shopfront also provides information about and referrals to other services including accommodation, alcohol and other drug services, health, financial assistance and counselling.
Phone 02 9322 4808 Mobile 0418 407 290 Hours Mon to Fri, 9:30am – 5:30pm Fax 02 9331 3287
Website www.theshopfront.org.au Email [email protected] TED NOFFS FOUNDATION Phone 1800 151 045 Phone 02 8383 6629 Youth Officer 0414 875 599 Website www.noffs.org.au
Advice Times Every second Tuesday
NATIONAL CHILDRENS & YOUTH LAW CENTRE (NCYLC) – LAW STUFF LawStuff is for young people to seek free legal advice, referral & information by email. The LawMail service is only available for under 18’s. Lawyers at the NCYLC take legal questions by email and will reply as quickly as possible. Website www.lawstuff.org.au Website www.ncylc.org.au
Phone 02 9385 9588
COURT SUPPORT CENTRAL COAST CHILDRENS COURT ADVOCACY SERVICE (CCAS) CCAS is funded through the Legal Aid NSW & auspiced by the Central Coast Community Legal Centre. The centre operates from Wyong & Woy Woy Children’s Courts and aims to provide consistent, coordinated court assistance and support to young people and their families. The coordinator is available to answer questions about the court process, help fill out Legal Aid NSW applications and assist young people to find a duty solicitor. Office 02 4353 4988 Coordinator 0413 534 911
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SUPPORT SERVICES – GENERAL REGIONAL YOUTH SUPPORT SERVICES (RYSS) – ‘LIVING SKILLS’ Phone 02 4323 2374 Fax 02 4323 3796 Website www.ryss.com.au Email [email protected]
CENTRAL COAST FAMILY SUPPORT SERVICES The CCFSS operates a young parent program for 13-19 year olds.
Phone 02 4340 2132 Phone (2) 02 4340 1585 Website www.ccfss.org.au [email protected]
Address 21 Old Mt Penang Road, Kariong NSW 2250
Child Family Health Intake 02 4328 7988
Youth Health Counselling Team 02 4356 9333
NATIONAL PREGNANCY SUPPORT HELPLINE Counselling helpline is free, confidential and professional and available for women and their partners experiencing an unplanned pregnancy available 24/7. Phone 1800 422 213
Websites www.pregnancybirhtbaby.org.au
www.health.gov.au/pregnancy/helpline
MENTAL HEALTH & COUNSELLING Y CENTRAL Y Central promotes easy access to mental health services for children and young people aged 12 – 25 years and their families. Y Central offers; counseling, case management, advocacy, education and training and mental health support for people 12-25 years.
Youth Access Team 02 4304 7870 Fax 02 4304 7899 Address The Gateway Centre, Level 2, 237 Mann St, Gosford NSW 2250
URGENT MENTAL HEALTH 1800 011 511 Hospital Emergency Departments Wyong 02 4394 8000 Gosford 02 4320 2111
KIDS HELPLINE Trained counselors provide a 24-hour confidential, anonymous national telephone counseling service for young Australians aged 5 to 18 years of age.
Phone 1800 55 800 Website www.kidshelp.com.au
SALVO CARE LINE A telephone counselling and referral service for people experiencing difficulty or crisis.
Care Line 1300 363 622 Admin Phone 02 9331 6000 Crisis Line 02 8736 3295 Youth Line 1300 363 62 Website www.salvos.org.au/need-help
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GLOSSARY OF COMMON ACRONYMS
AA Alcoholics Anonymous AAT Administrative Appeals Tribunal ABI Acquired Brain Injury ABS Australian Bureau of Statistics ACC Australian Crime Commission ACCC Australian Competition & Consumer Commission ACLO Aboriginal Community Liaison Officer ACOSS Australian Council of Social Services AD&FVC Australian Domestic & Family Violence Clearinghouse ADR Alternative Dispute Resolution ADVO Apprehended Domestic Violence Order AEC Australian Electoral Commission AFP Australian Federal Police AG Attorney General AGD Attorney General’s Department ALC Aboriginal Land Council APVO Apprehended Personal Violence Order ARAFMI Association of Relatives and Friends of the Mentally Ill ASIC Australian Securities & Investments Commission ASIO Australian Security Intelligence Organisation ASLO Aboriginal Student Liaison Officer ATO Australian Taxation Office ATSI Aboriginal and/or Torres Strait Islander AustLII Australian Legal Information Institute AVO Apprehended Violence order BBS Bulletin Board System BOCSAR Bureau of Crime Statistics and Research CALD Culturally and Linguistically Diverse CAN Court Attendance Notice CCAS Children’s Court Assistance Scheme CC/CCAS Central Coast Children’s Court Assistance Scheme CCCLC Central Coast Community Legal Centre CCLC Consumer Credit Legal Centre CCHOLS Central Coast Homeless Outreach Legal Service CJS Community Justice Centres CLC Community Legal Centre CLCNSW Community Legal Centre’s New South Wales CLE Clinical Legal Education CLO Community Liaison Officer CLSD Cooperative Legal Service Delivery CE Community Education DDLC Disability Discrimination Legal Centre DIAC Department of Immigration and Citizenship DJJ Department of Juvenile Justice DoCS Department of Community Services (now known as FaCS) DOH Department of Housing DSP Disability Support Pension DV Domestic Violence WDVCAS Women’s Domestic Violence Court Advocacy Service DVLO Domestic Violence Liaison Officer EFL English as a Foreign Language EOI Expression of Interest EPA Enduring Power of Attorney ESB English Speaking Background ESL English as a Second Language FaHCSIA Department of Families, Housing, Community Services & Indigenous Affairs FCA Family Court of Australia
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FDR Family Dispute Resolution FDRP Family Dispute Resolution Practitioner FOI Freedom of Information (now known as GIPA) FRC Family Relationship Centre FVPLS Family Violence Prevention Legal Service GLBT Gay, Lesbian, Bisexual and Transgender GLBTIQ Gay, Lesbian, Bisexual, Transgender, Intersexual and Queer GP General Practitioner H/CCAS Hunter Children’s Court Assistance HALC HIV/AIDS Legal Centre HCCC Health Care Complaints Commission HCLC Hunter Community Legal Centre HREOC Human Rights and Equal Opportunity Commission IARC Immigration Advice and Rights Centre ICAC Independent Commission Against Corruption IDRS Intellectual Disability Rights Service ILC Indigenous Law Centre JJ Juvenile Justice JP – (CCCLC provides a JP Service) Justice of the Peace LAC Local Area Command LALC Local Aboriginal Land Council LD Learning Difficulty / Learning Disability LGA Local Government Area LJF Law & Justice Foundation LIAC Legal Information Access Centre MHFA Mental Health First Aid MHRT Mental Health Review Tribunal MQ Macquarie University NACLC National Association of Community Legal Centres NAIDOC National Aborigines and Islander Day Observance Committee NCOSS Council of Social Service of NSW NCYLC National Children’s and Youth Law Centre NDS National Disability Service NGO Non Government Organisation NLAF New South Wales Legal Assistance Forum NSWALC New South Wales Aboriginal Lands Council OLSC Office of Legal Services Commission PIAC Public Interest Advocacy Centre PILCH Public Interest Law Clearing House PINOP Person in need of protection POA Power of Attorney POI Person of Interest PTSD Post Traumatic Stress Disorder RA Relationships Australia RACS Refugee Advice and Casework Service RRR Rural, Regional, Remote RTA Roads and Traffic Authority SCHADS Social, Community, Home Care and Disability Services SSAT Social Security Appeals Tribunal TARS The Aged-Care Rights Service TIS Translating and Interpreting Service UNE University of New England UNS University of New South Wales UON University of Newcastle UOW University of Wollongong USYD University of Sydney UTS University of Technology Sydney UWS University of Western Sydney VS Victims’ Services WHS Workplace Health and Safety WLS Women’s Legal Services
