Pierre NALTET Guyancourt

March11th 2015

Team Manager after sales Incidentology

RENAULT SAS – Technocentre Guyancourt FRANCE

Recommendation letter for Mr Cyril JACQUES,

I have been working for RENAULT Group Company for 14 years. I have been responsible

for several functions in the automotive after sales field.

My team is in charge, of detecting and fixing any incident on after sales:

Technical repair documentation

Repair and diagnosis tools

After sales spare parts offer

Cyril JACQUES worked in my team from June 2013 to September 2013. He was in charge of

developing Microsoft Share point Workspaces according to several needs:

1. Reengineering of the team portal through SharePoint

2. Developing a quite new application with SharePoint; this application is dedicated to

send urgent technical note concerning incident, to our commercial network (13 000

dealerships around the world). This application is still in use by my team.

3. Developing an application fort recall campaign

For every mission, I gave to Cyril, he was very effective, clever and autonomous. His I.S and

Engineer skilled abilities were also very appreciated by the whole department; .the results he

delivered were at the upper level in a very strength lead-time. Thus I highly recommend Cyril

JACQUES as a very clever and effective man. He is also polite, honest and well educated.

Best regards,

Pierre NALTET