Reference & Instruction Assessment:

A Multifaceted Approach

Elizabeth Fairall, Assistant Reference Librarian

Palm Beach Atlantic University

West Palm Beach, Florida

October 28, 2016

LibAnswers

Transactions

Metadata

Subjects

Art Athletic Training Business CWE/Citation/

Writing Communications Dance Education Event information Facilities History Humanities

IT – LMS IT – Login IT – Print/Copy/

Scan IT – Microsoft

Office Leadership Library Resources Literature Ministry Music Nursing

Other (list in Internal Note)

Pharmacy Politics Psychology/

Counseling Science Theatre Zotero

READ

Reference Effort Assessment Data

Bella Karr Gerlich

Used for recording qualitative data on a scale of 1-6

1 is answers that require least amount of effort

o Ex. What are the library hours today?

6 is maximum effort

o Ex. In-depth faculty or Ph.D. student research assistance.

Instruction Assessment Plan

Quality and Quantity of Instruction Task Force

UNC Wilmington Assessment of Library Instruction

University of Texas Library Instruction Assessment Plan

ACL Information Literacy Interest Group LibGuide:

o http://bit.ly/aclilig

Library Advisory Committee

Multi-pronged assessment

Table of Contents

Purpose

Strategic Documents

o University Mission

Statement

o Library Mission Statement

Description of Instruction

Learning Goals

Assessment Results

o Data Policies

o Structure of Report

Timeline for Reviewing and

Revising Assessment Plan

Resources

Reference

Reference

Instruction

Departments

Assessment

Questions?

Elizabeth Fairall

Elizabeth_Fairall@pba.edu

Palm Beach Atlantic University

http://bit.ly/aclilig