Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program

Reducing Vehicle Collisions Thru a Safety Hotline Program

A Brief Overview of the Program

Safety Hotline Program

Purpose–To identify those drivers who take

serious risks before they become involved in a collision.

–To coach affected drivers – to change their habits – before they become involved in a collision.

Program Step by Step

A decal is placed on the rear of each company vehicle.


• Motorists who observe especially risky driving behaviors call a toll-free phone number and report their observations.


• The SafetyFirst call center, staffed around the clock by highly trained professionals, validate the call and screen it for details.


• The call center initiates a “polite interrogation” of each caller to verify information and get an accurate picture of what truly happened.


• Most fleets get only 2 or 3 reports per 100 vehicles per month

• Not time consuming, and provides a high degree of focus on areas for improvement


• Most drivers (80%) never get a report about their driving…

• About 10% get a single complaint and never get another

• About 10% get multiple complaints over time, usually about the same types of issues


• Reports are then sent via email (or fax) to your location supervisor for investigation and coaching of the affected driver.


• Duplicate reports can be sent at the same time to whoever needs to be copied on the report – district managers, regional safety managers, etc.


• Location supervisors discuss the report with the affected driver.

• This is an attempt to understand what actually took place and to provide reinforcement of safe driving practices.


• Along with each observation report, SafetyFirst provides one or more matching safe driving tips.

• These tips are reviewed with the driver in order to document that coaching took place.


• SafetyFirst also provides a training program on how to conduct effective coaching sessions.


• The program highlights the few drivers who need the most urgent assistance before a collision.


• The final step involves returning the completed reports back to SafetyFirst by fax for closeout.


• Returning the reports enables: –Detailed activity summary reports on

a monthly basis.

–Identification of drivers with repeat reports.

–Documentation that the driver was coached on their safety issues

Monthly Training Topics

• You will receive a “Ten-Minute Training Topic” each month to share with your drivers and managers.

Monthly Training Topics

The training package includes:– Two-page driver handout – Posters with key summary points– Supplements of additional information for the

supervisor – Power point slideshows

Additional Program Features

• SafetyFirst will prepare the decals for each of your vehicles.

• We will provide training materials for each phase of program implementation

Additional Program Features

• We provide an account executive to assist you with implementation and maintenance of the program.

Why the Program Works...

It complements your existing safety program elements so you can:

– Train, as needed, the right drivers at the right time on the right topics

– Select at-risk drivers for follow up Driver Abstracts (MVRs)


Focuses managements attention on:

– drivers who need the most urgent help from management.

– specific risk taking behaviors within the fleet.


• Coaching aids/tools are provided to help modify drivers’ behaviors

• Monthly training included for the benefit of ALL drivers (not just those who get reports)

• Drivers pay attention to their own performance

Cost – Benefit Ratio

• Average vehicle collision (property damage only) estimated at

$7500 per National Safety Council.

Thanks for Your Time!

Contact: Dan LessnauNationwide LiaisonSafety Hotline 1-888-603-6987

Documents

Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program