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REDEFININGYOUR PLACES
EMRILL IS AN AWARD WINNING INTEGRATED
FACILITIES MANAGEMENT PROVIDER IN THE UNITED ARAB
EMIRATES (UAE)
2009 2010 200820072006
Emrill Services LLC was launched
Started Facilities
Management
Started Facilities
Management
Emrill became ISO 9001:2008 certified
Started Facilities
Management
Emrill launchedPremium
Service Network
Started Facilities
Management
Started Facilities
Management
Over
1000Employees
87 Employees
Established a Helpdesk and
Customer Call Center
2005200420032002
Centre of Excellence expanded into a larger
facility
Over
3000Employees
Offered Security services in Abu Dhabi
Started services atAl Bandar project in
Al Raha Beach, Abu Dhabi
4
Restructure of the company with Al Futtaim, Carillion
and Emaar becoming shareholders.
Started Facilities
Management
ABOUT US
Emrill Services LLC was established in 2002 and holds an exceptionally high level of client retention and continual growth since its formation. The company offers a full range of integrated facilities and asset management services, providing innovative solutions carefully tailored to support the region’s signature developments and communities. Emrill adheres to worldwide standards and is an ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007 certified company. Emrill operates throughout the UAE from offices in Dubai and Abu Dhabi. Emrill is owned by shareholding partners Al Futtaim and Emaar.
To be the region’s preferred facilities management partner, providing quality services, ensuring safety and building trusted relationships based on mutual values. We will achieve excellence by embracing innovation and empowering our people to be the best.
MISSION
Shaping environments to make great places to live, work and visit.
VISION
7,500+Employees
32Industry Awards
25+Years of Management Experience & Expertise
89%Level of
Employee Engagement
Net PromoterScore
+52
Emrill Energy services was launched
Achieved CSR Label from Dubai Chamber
Won the FM contract for Princess Tower, the tallest residential
tower in the world
Emrill now serviced4 tallest residential towers in the world
Emrill launched mplus+ Home Maintenance
Services
Achieved ISO 14001:2004
Environment Management
System & ISO 18001:2007
Occupational Health & Safety
20182017201620152015201320122011
Over
5800Employees
Won Etihad Airways contract Won Dubai Airport
contract
Started Integrated FM with Mediclinc. Our first in Healthcare
sector
Over
7000Employees
Won Meraas La Mercontract
Over
6000Employees
Started services inWasl Oasis II
Won Jumeirah Golf Estate world’s leading
golf development
5
Won NSHAMA
FM contract
Emaar & Al Futtaim increase shareholding
OUR VALUES
As a services business, one of our core strengths is our people. We look to our team to live the values and ensure staff are trained to the highest standards thereby sharing the commitment and excellent results with each and every client.
CREATIVITY
EMPOWERING DIVERSITY
COLLABORATING
CARING
EXCELLING OPENNESS
7
INTEGRATED APPROACH
Emrill redefines places to enhance customer experiences through world-class service delivery. We move beyond the traditional boundaries of facilities management and engage all our clients to solve emerging challenges in an ever changing world.
INTEGRATED FACILITIES MANAGEMENT
Integrated Management SystemEnergy Management SystemQuality Management System
HARD FM SERVICES
Electrical SystemsPlumbing Systems
Infrastructure & Utilities ManagementBuilding Management Systems (BMS)Total Energy Management/Solutions
Fixed & Mobile SolutionsEmergency Generation & UPS System
HVAC Systems
SOFT FM SERVICES
Concierge & Reception Lifeguards
Housekeeping & CleaningWaste Management
Hygiene ServicesPest Control
SECURITY
Controlled Gate/Entry AccessCommunity PatrolSecurity Systems
(CCTV & Access Control)24/7 Operational Support
8
OUR STRATEGIC PRINCIPLES
EMRILL SOLUTIONS
At Emrill, we believe that the right combination of people, technology and quality processes are the ways in which we can challenge and drive innovation as well as creativity to deliver value and outstanding service. Our projects and collaborations exhibit complexity and high levels of performance ownership which makes us comfortable with managing critical, high profile projects to achieve customer satisfaction.
RELATIONSHIP EXCELLENCE
- FM Strategy- Client Relationship
OPERATIONAL EXCELLENCE
SERVICE EXCELLENCE
- FM Processes- Risk Management
- Results - Contract Performance
- Customer Experience- Subcontractor Employee Feedback
- Client Feedback
FM EXCELLENCE FRAMEWORK
CONTINUOUS IMPROVEMENT
INNOVATION
VALUE PARTNERSHIPS
A true partnership to be built on trust and driven by mutual value.
Embrace diversity and invest in developing talented and empowered colleagues.
Deliver services to our clients which continue to lead the market in quality and excellence.
Use creativity and initiative to be flexible, dynamic and pioneering.
EXCELLENT PEOPLE
QUALITY SERVICE
11
INDUSTRY SECTORS
AVIATION
Emrill provides a diverse range of integrated facilities management services to various industry sectors across the UAE.
PROJECTDubai International Airport (DXB)
Client: Dubai AirportsLocation: Dubai
Delivery: - Soft Services
MIXED USE
PROJECTWorld Trade Center
Client: Aldar Properties PJSCLocation: Abu Dhabi
Delivery: - Soft Services- Specialist Services
12
COMMERCIAL
PROJECTIPIC Headquarters
Client: International Petroleum Investment CoLocation: Abu Dhabi
Delivery: - Technical Services - Concierge Services - Specialist Services
LEISURE &ENTERTAINMENT
PROJECTThe Beach
Client: Meraas HoldingLocation: Dubai
Delivery: - Soft Services - Integrated FM- Specialist Services
INDUSTRY SECTORS
13
LEISURE &ENTERTAINMENT
PROJECTLa Mer
Client: Meraas HoldingLocation: Dubai
Delivery: - Hard FM Service - Soft Services- Specialist Services
INDUSTRY SECTORS
LEISURE &ENTERTAINMENT
PROJECTDubai Opera
Client: Emaar Properties PJSCLocation: Dubai
Delivery: - Soft Services - Technical Services- Specialist Services
14
RESIDENTIALPROJECTThe Wave
Client: Aabar PropertiesLocation: Abu Dhabi
Delivery: - Soft Services - Hard Services - Security- Specialist Services
INDUSTRY SECTORS
RESIDENTIALPROJECT
Princess Tower
Client: Kingfield Owners AssociationLocation: Dubai Marina
Delivery: - Soft Services - Technical Services - Security- Facilities Management
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INDUSTRY SECTORS
RESIDENTIALPROJECT
Bvlgari Residences
Client: Meraas HoldingLocation: Dubai
Delivery: - FM Services
RETAIL & SHOPPING
PROJECTDubai Festival City
Client: Al Futtaim Group Real Estate LLCLocation: Dubai
Delivery: - Management Services - Housekeeping Services - Specialist Services
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MASTER COMMUNITIES
PROJECTJumeirah Golf Estates LLC
Client: Jumeirah Golf Estates LLCLocation: Dubai
Delivery: - Soft Services - Hard FM Services- Specialist Services - Utilities & Infrastructure
MASTER COMMUNITIES
PROJECTEmirates Living
Client: Emaar Communities ManagementLocation: Dubai
Delivery: - Soft Services - Technical Services- Security - Facilities & Amenities
INDUSTRY SECTORS
17
HEALTHCAREPROJECT
Dubai Healthcare City
Client: Dubai Healthcare City AuthorityLocation: Dubai
Delivery: - Soft Services - Technical Services- Specialist Services
EDUCATIONPROJECT
Deira International School
Location: Dubai Festival City
Delivery: - Soft Services - Integrated FM Services
INDUSTRY SECTORS
18
EMRILL’S CENTRE OF EXCELLENCE
Emrill’s training facility continuously drives innovation through web-based knowledge sharing, extensive training, standard operating procedures and development programmes. Clients benefit from industry-leading practice, new trends in facilities management and advanced ways of cultivating an environment for strong and efficient performance.
SOFT SERVICES TRAINING Emrill trains all soft services staff to the highest global standards and upholds international best practices. - BICSc standards (Housekeeping)- Dubai Lifeguard Committee standards (Lifeguards)- SIRA and DP Standards (Security Guards)
TECHNICAL TRAININGEmrill provides both technical knowledge and practical hands-on approach to achieve operational excellence in engineering. - NICEIC accredited (Engineers)
LEARNING & DEVELOPMENT Emrill empowers employees by providing the right tools to enhance professional development, setting the foundation of leadership and opportunity to contribute to the business in a wider scale. - Junior Leadership Programme (New Graduates)- Step Up! (Supervisory Roles)
21
CENTRE OFEXCELLENCE
22
mplus+ is the property services division of Emrill Services LLC, providing maintenance services to over 30,000 residential & commercial units across the UAE, in some of the most prestigious developments including Dubai Marina, Arabian Ranches, Downtown Dubai, Jumeirah Park, Palm Jumeirah, Khalifa City and Al Bandar.
With years of experience delivering maintenance solutions to residential communities, commercial and retail units, the mplus+ experience is unparalleled. mplus+ gives customers the confidence in knowing that the service provided is of the highest quality.
UAE’S LEADING PROPERTY MAINTENANCE
PROVIDER DELIVERING RELIABLE AND RESPONSIVE SERVICE WITH
PRIDE TO MAKE YOUR HOME SAFE AND COMFORTABLE
250Avg jobs per day
247Technicians
19Call Center Agents
mplus+ PROPERTY MAINTENANCE
mplus+ BRAND PROMISE
mplus+ Brand Promise provides our customers and clients with confidence in our delivery and quality of service. We value our customers greatly and introduce improvements on a daily basis to enhance your experience.
WE WILLPROVIDE YOU WITH
THE HIGHEST STANDARD OF
CUSTOMER SERVICE
WE WILLTURN UP ON TIME
WE WILLPROVIDE YOU
PROFESSIONAL SERVICE WITH
EXPERIENCED STAFF
WE WILLLISTEN AND PROVIDE
A SOLUTION
WE WILLCALL YOU WHEN WE
SAY WE WILL
WE WILLKEEP YOU INFORMED
AT ALL TIMES
23
Established and Secure Provider
ContinuousImprovement
Innovation
Technical Expertise
Dedicated On-site Leadership
Quality Assurance
GuaranteedPerformance
Integrated ServiceDelivery
Workforce Talent
WHY US
24
ACCREDITATIONS
Emrill’s management system combines certified health and safety, environmental and quality management systems into one integrated management system that hosts the company’s policies, processes and procedures by which we run our business. It is a modern, dynamic and robust system which helps to ensure we deliver everything we do in a consistent manner and to a high standard without adversely affecting the environment or causing harm to people.
• Overall FM Company of the Year - fmMe Awards 2018• Engineering Service of the Year - fmMe Awards 2018• Young Facilities Manager of the Year - fmMe Awards 2018• Top Cleaning Company of the Year - MECHF Awards 2018• Excellence in Training - MECHF Awards 2018• The Best Client/Contractor Partnership - MECHF Awards 2018
• Overall FM Company of the Year - fmME Awards 2017• Engineering Service of the Year - fmME Awards 2017• Highly Commended Education & Development Initiative of the Year 2017• Highly Commended Technology Initiative of the Year - fmME Awards 2017
• Overall FM Company of the Year - fmME Awards 2016• Education & Development Initiative of the Year - fmME Awards 2016• Health & Safety Initiative of the Year - fmME Awards 2016• Highly Commended Security Initiative of the Year - fmME Awards 2016
• Security Company of the Year - fmME Awards 2015
• Overall FM Company of the Year - fmME Awards 2014
• Overall FM Company of the Year - fmME Awards 2013• Green FM Company of the Year - fmME Awards 2013
• FM Company of the Year 2017/2014• Best Initiative Award Q1 2017• 2nd Best Initiative Award Q1 2016• 2nd Best Initiative Award Q2 2016• Best Initiative Award Q3 2016• Best FM Partner of the Year 2015 • 2nd Best Initiative Award Q2 2015• 2nd Best Initiative Award Q3 2015
• Supplier Excellence Award 2017• Supplier Excellence Award 2016• Supplier Excellence Award 2015
• BICSs Award ‘The Colin Hasson Award’ 2017
MEMBERSHIPS
• Certified Energy Service Company (RSB Dubai)• Founding Member of Middle East Facilities Management Association (MEFMA)• Member of the Institution of Leadership and Management• Member of British Institute of Cleaning Science (BICS)• Corporate Member of Institute of Asset Management• Member of Emirates Green Building Council (EGBC)
25
AWARDS
VALUE PARTNERSHIP
HELPDESK 24/7 800-EMRILL (367455)
DUBAIP.O. Box 38083, Dubai, UAE
T: +971 4 308 9600
ABU DHABI & AL AINP.O. Box 108388, Abu Dhabi, UAE
T: +971 2 556 8986
emrill.com
EMRILL SERVICES LLC
