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REDEFINING THE BABY BOOMER GENERATION MARKETING’S MOST VALUABLE GENERATION Tony Hereau / Director, Audience Insights [email protected] Nielsen

REDEFINING THE BABY BOOMER GENERATION: Marketing's Most Valuable Generation

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This was a great presentation authored by Tony Hereau, Director, Audience Insights at Nielsen.You can reach him for more information at: [email protected] I was fortunate enough to get to see Tony at the SDX talk on Boomers. Some of the insights were obvious, but many were counter intuitive and provide better understanding on how to reach & communicate with the adult children (boomers) that will be influencers on their parents assisted living decision. https://www.linkedin.com/pub/tony-hereau/1/242/258

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  • REDEFINING THE BABY BOOMER GENERATION

    MARKETINGS MOST VALUABLE GENERATION

    Tony Hereau / Director, Audience Insights [email protected]

    Nielsen

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    WHAT WE WILL COVER.

    1) PROFILING THE BOOMERS 2) BUYING BEHAVIOR 3) MEDIA USE

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    BOOMERS MAKE UP 21% OF SAN DIEGO

    Source: Nielsen Radio Metro And Television Market Pop. Estimates, 2014-2015 for San Diego, pct. of Total Persons 12+

    Millennials = 12-34 / Generation x = 35-49 / Baby Boomers = 50-64 / Silent = 65+

    50.7

    45.7

    33.1

    25.8

    24.6

    24.8

    15.2

    19.7

    24.0

    8.3

    10.1

    18.1

    San Diego HISPANIC 12+

    San Diego BLACK 12+

    San Diego NON-ETHNIC 12+

    Millennials Generation X Baby Boomers Silent

  • PROFILE OF BABY BOOMERS

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    5

    THE BABY BOOMERS

    Represent 74 million Americans

    How do they compare to other generations?

    Silent Generation

    Born 1925-1945 Age 69+

    Boomers

    Born 1946-1964 Age 50-68 years old

    Generation X

    Born 1965-1980 Age 34-49

    Millennials

    Born 1981-early 2000s Age 14-33

    Source: Pew Research (March 19, 2015). How Millennials today compare with their grandparents 50 years ago

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    HOW OLD IS OLD? Whats your definition of old

    5 17

    3 1 5 4

    18

    18

    7 4 9 12

    46 30

    23 27 18

    34

    24 19

    35 34 25

    28

    7 16

    32 35 43

    22

    Asia Pacific MiddleEast/Africa

    Europe LatinAmerica

    NorthAmerica

    GlobalAverage

    Age over 80

    Age 70-79

    Age 60-69

    Age 50-59

    Age 40-49

    Source: Nielsen Global Online Survey, Q3 2010

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    QUICK FACTS

    Source: Nielsen Pop-Facts 2012, Nielsen Convergence Audit 2012.

    63% 44% 50% 40% OF U.S. ADULT

    POPULATION ARE AGE 50+

    OF BOOMER HOUSEHOLDS

    HAVE AT LEAST ONE

    PERSON WORKING

    OF TOTAL CPG SALES

    COME FROM THE 50+ DEMO

    OF CUSTOMERS PAYING FOR

    WIRELESS ARE BOOMERS

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    SAN DIEGO BOOMERS A Closer Look

    7% more likely to donate time or money to environmental causes

    25% more likely to be expecting a grandchild

    27% more likely to be selling their home

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Adults 50-64 * Index compared to total U.S. adults

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    9 9

    BOOMERS ACTIVITIES AND EVENTS How do Boomers compare in top activities and events?

    U.S. Boomers

    Gardening

    115

    Live Theater

    111

    Sewing/Crafts

    108

    Country Music Concert

    104

    SAN DIEGO Boomers

    Hiking

    131

    Yoga/Pilates

    127

    Photography

    119

    Monster Jam

    264

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Adults 50-64

    Activities

    Events

    * Index compared to total U.S. adults

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    BOOMERS ACTIVITIES AND TRAVEL How do Boomers compare in top activities and travel?

    U.S. Hispanic Boomers

    Health / Fitness Expo

    113

    Circus

    113

    Soccer Match

    233

    Pro Wrestling

    118

    SAN DIEGO Hispanic Boomers

    Jogging/Running

    105

    Yoga/Pilates

    108

    Zoo

    155

    Supercross/MX

    921

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Hispanic 50-64

    Activities

    * Index compared to total U.S. adults

    Events

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    BOOMERS MAKE UP OVER 50% OF ALL PEOPLE WITH INCOMES OVER $100,000 Income by Generation

    Source: Nielsen Pop-Facts Demographics 2013

    36% 54%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    HH Inc

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    BOOMERS HAVE HIT THEIR PEAK EARNING YEARS Count of households by head-of-householder age and household income

    Source: Nielsen Pop-Facts demographics, CY 2015, Average HH Income for all US households is $74,170

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    YOU MIGHT BE A BOOMER IF

    Source: Nielsen Scarborough San Diego R1 2015 (Feb 2014-Jan 2015) MARS health care data

    0% 5% 10% 15% 20% 25%

    Post Traumatic Stress Disorder (PTSD)

    Low Testosterone

    COPD

    Psoriasis

    Restless Leg Syndrome (RLS)

    Osteoporosis

    Menopause

    Asthma

    Diabetes (Non-Insulin User)

    Gas

    Arthritis (Osteoarthritis)

    Body Ache

    Heartburn/Indigestion

    Acid Reflux/GERD

    Joint Pain

    High Blood Pressure

    High Cholesterol

    Conditions-Currently have/had in past 12 months

    San Diego Adults 18+

    San Diego Boomers

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    SAN DIEGO BOOMERS TAKE CARE OF THEMSELVES A Closer Look

    11% less likely to agree that everyone should just age naturally

    33% more likely to be on a diet

    42% more likely to have had Botox injections

    Source: Nielsen Scarborough San Diego R1 2015 (Feb 2014-Jan 2015) MARS health care data

  • BUYING BEHAVIOR

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    16 16

    BOOMER SHOPPING How much are they spending?

    U.S. Boomers

    Hardware & Paint

    (109 Index)

    $14.1 Billion

    Lawn & Garden

    (110 Index)

    $11.7 Billion

    Fine Jewelry

    (108 Index)

    $2.8 Billion

    SAN DIEGO Boomers

    Womens Casual Clothing

    (105 Index)

    $57 million

    Fine Jewelry

    (133 Index)

    $41 million

    Camera & Accessories

    (110 Index)

    $34 million

    Index to US Adults 18+ Annual Amount Spent

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Adults 50-64

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    BOOMER SHOPPING How much are they spending?

    U.S. Hispanic Boomers

    Television

    (105 Index)

    $1.1 Billion

    Mattress

    (100 Index)

    $795 million

    Infant Clothing

    (97 Index)

    $115 million

    SAN DIEGO Hispanic Boomers

    Furniture

    (110 Index)

    $29 million

    Womens Biz Clothing

    (177 Index)

    $7 million

    Cosmetics

    (106 Index)

    $6 million

    Index to US Adults 18+ Annual Amount Spent

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Hispanic 50-64

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    BOOMERS ARE HEAVY SPENDERS IN GROCERY Amount HHLD Spent on Groceries Past 7 Days: SAN DIEGO Baby Boomers

    Index

    96

    92

    105

    105 32%

    13%

    24%

    28%

    $200 or more

    $150 - $199

    $100 - $149

    Less than $100

    Source: Nielsen Scarborough San Diego R1 2015 (Feb 2014 Jan 2015) Adults 50-64

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    HISP. BOOMERS ARE HEAVY SPENDERS IN GROCERY Amount HHLD Spent on Groceries Past 7 Days: HISPANIC Baby Boomers in S.D.

    Index

    98

    75

    131

    104 32%

    17%

    20%

    28%

    $200 or more

    $150 - $199

    $100 - $149

    Less than $100

    Source: Nielsen Scarborough San Diego R1 2015 (Feb 2014 Jan 2015) Hispanic Adults 50-64

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    VALUE LOCALLY GROWN AND NEW FOODS

    I try to buy foods that are grown or produced locally.

    40% 34%

    25%

    BOOMERS GEN X MILLENNIALS

    I am a creature of habit and stick to the food I know I like.

    % AGREE % DISAGREE

    Source: Nielsen Scarborough & GfK/MRI San Diego R2 2014 (Aug 2013 Jul 2014)

    68%

    64% 63%

    BOOMERS GEN X MILLENNIALS

    SAN DIEGO HISPANIC

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    U.S. Boomers

    Domestic Truck

    122

    Foreign Truck

    125

    $25,700

    SAN DIEGO Boomers

    Foreign Mid-size

    124

    Foreign Luxury

    277

    $30,600

    21

    BOOMERS AND AUTOMOTIVE

    Top indexing Car types

    (Index)

    Average Amount plan to pay

    Compared to the national average, SAN DIEGO Boomers are nearly twice as likely to drive a hybrid vehicle

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Adults 50-64 * Index compared to total U.S. adults

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    U.S. Hispanic Boomers

    Foreign Truck

    161

    Foreign Large

    121

    $22,700

    SAN DIEGO Hispanic Boomers

    Foreign Compact

    110

    Foreign Van

    140

    $32,900

    22

    BOOMERS AND AUTOMOTIVE

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Hispanic 50-64

    Over 60% of Hispanic Boomers in SAN DIEGO describe their ideal car as Basic and Functional or Transportation Only

    * Index compared to total U.S. adults

    Top indexing Car types

    (Index)

    Average Amount plan to pay

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    137

    143

    144

    144

    Luxury Vehicle

    Midsize car

    Sport Utility Vehicle

    Pickup truck

    BOOMERS ARE EYEING PICKUP TRUCKS Vehicles HHLD Intends to Buy or Lease New Next 12 Months: Index to San Diego 18+

    Source: Nielsen Scarborough San Diego R1 2015 (Feb 2014 Jan 2015)

    GEN X

    103 MILLENIALS

    73 Baby Boomers

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    DRIVING THE POINT HOME

    Did you know that the average American consumer buys 13 cars in their lifetime

    Paul Fitzpatrick - RLTV Town Hall January 2013 Rethink 50+

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    DRIVING THE POINT HOME

    Did you know that the average American consumer buys 13 cars in their lifetime

    Paul Fitzpatrick - RLTV Town Hall January 2013 Rethink 50+

    7 of them after the age of 50.

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    26 26

    RESTAURANTS Boomers and eating out

    U.S. Boomers

    Steakhouse

    108

    4.6

    3.3

    SAN DIEGO Boomers

    Coffee House

    142

    4.7

    3.4

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Adults 50-64

    Restaurant Type (Index)

    Quick Service Restaurants (Avg # of Visits per month)

    Sit Down Restaurants (Avg # of Visits per month)

    * Index compared to total U.S. adults

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    RESTAURANTS

    U.S. Hispanic Boomers

    Mexican Restaurant

    170

    4.6

    3.1

    SAN DIEGO Hispanic Boomers

    Mexican Restaurant

    124

    4.1

    3.0

    Restaurant Type (Index)

    Quick Service Restaurants (Avg # of Visits per month)

    Sit Down Restaurants (Avg # of Visits per month)

    Source: Scarborough USA+R2 2014 (Aug 2013-Sep 2014) San Diego Hispanic 50-64

    Boomers and eating out

    * Index compared to total U.S. adults

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    Chilis Sammys Woodfired Pizza Olive Garden California Pizza Kitchen

    7-9A Early Morning 5-7P Early Evening

    9A-12P Daytime

    Index of Viewers Who Used Restaurant Past 30 Days Local Broadcast Station in SAN DIEGO

    BROADCAST TV STATION EFFECTIVELY REACHES RESTAURANT SPENDERS AT ANY TIME OF THE DAY

    Source: Nielsen Local Buyer Reach, San Diego Scarborough R1 2015

    112

    107 109 104

    112 107 109 104

    111 113 109 104

    Index to DMA

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    STATION 2 VIEWERS SPEND HEAVILY AND MORE OFTEN AT QUICK SERVICE RESTAURANTS

    Actual Heavy Debit/Credit Spenders in QSR

    Local Broadcast Stations in SAN DIEGO Daypart M-F 5-7A

    Station 2

    Station 3

    Station 1

    Station 4

    Source: Nielsen Local Buyer Reach, San Diego Scarborough R1 2015 Heavy spenders refers to the top third of QSR spenders

    86

    86 88

    85

    Annual Total Spend Per Buyer

    # of Transactions per buyer / year

    $956

    $980 $976

    $967

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    CPG Dollar Spend from 50+ demo

    Ad Dollars Aimed at 50+ Years

    50% 10-15%

    GO FIGURE

    Source: TV Board for Tuesday (Jan. 29, 2013). Boom Time for Boomers. Charlene Weisler.

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    AGENCY PERSPECTIVE

    The stigma of advertising to the 55-64 year-old group is shrinking

    Says Jon Seitz, president of Philadelphia-based ad agency MayoSeitz Media.

    Inside Radio 3-21-2011

    Our clients and marketers in general have a much greater awareness that 55-64 is not a death sentence. Rather, this group is quite active, has a ton of disposable income, and is an early adopter for a lot of technology. Seitz says client attitudes toward Alpha Boomers vary depending on the product or service they offer. For example, the shop works with several travel and tourism clients, which often require a generational marketing approach since travel plans nowadays can involve kids, parents and grandparents traveling together. Our clients dont resist us including an older segment in our targeting, if it makes sense, Seitz says.

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    I DONT MAKE PURCHASE DECISIONS BASED ON ADVERTISING

    Source: Nielsen Scarborough San Diego R2 2014 (Aug 2013 Jul 2014) Gfk MRI Attitudinal Insights Four Point Scale

    Agree = Agree Completely & Agree Somewhat / Disagree = Disagree Mostly & Disagree Somewhat

    38.0%

    39.3%

    39.7%

    62.0%

    60.7%

    60.3%

    MILLENNIALS

    GENERATION X

    BABY BOOMERS

    Agree Disagree

    98 INDEX

    98 INDEX

    100 INDEX

    Market Avg. 61.7% Agree

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    Agree = Agree Completely & Agree Somewhat / Disagree = Disagree Mostly & Disagree Somewhat

    31.5%

    28.3%

    22.7%

    68.5%

    71.7%

    77.3%

    MILLENNIALS

    GENERATION X

    BABY BOOMERS

    Agree Disagree

    98 INDEX

    106 INDEX

    94 INDEX

    Market Avg. 72.9% Agree

    IF A PRODUCT IS MADE BY A COMPANY I TRUST, ILL BUY IT EVEN IF IT IS MORE EXPENSIVE

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    THE SERVICE OF THE PERSONNEL AT A STORE IS AN IMPORTANT PART OF MY DECISION TO SHOP THERE

    Source: Nielsen Scarborough San Diego R2 2014 (Aug 2013 Jul 2014) Gfk MRI Attitudinal Insights Four Point Scale

    Agree = Agree Completely & Agree Somewhat / Disagree = Disagree Mostly & Disagree Somewhat

    29.5%

    21.5%

    18.2%

    70.5%

    78.5%

    81.8%

    MILLENNIALS

    GENERATION X

    BABY BOOMERS

    Agree Disagree

    102 INDEX

    106 INDEX

    91 INDEX

    Market Avg. 77.1% Agree

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    SAN DIEGO BOOMERS ARE LOYAL CUSTOMERS

    Agree with, When I find a brand I like, I stick to it. 87%

    Agree with, Buying American products is important to me. 84%

    Agree with, I am not influenced by whats hot or not. 77%

    Source: Nielsen Scarborough & GfK/MRI San Diego R2 2014 (Aug 2013 Jul 2014) Adults 50-64 Agree = Agree Completely & Agree Somewhat

  • MEDIA USE

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    5.8 HRS

    Using any App/Web on Smartphone

    ITS CALLED MASS MEDIA FOR A REASON

    Source: Nielsen Total Audience Report Quarter 4 2014 / Base: Total US Population P50-64

    The average Boomer consumes almost 72 hours of content each week across TV, radio, online and mobile. 58 hours are spent with TV and Radio each week.

    43.1 HRS

    Live Television

    14.9 HRS AM/FM Radio

    5.6 HRS

    Using the Internet on Computer

    0.4 HRS Game

    Console

    1.2 HRS

    Video on the Internet

    1.0 HRS

    DVD/ Blu Ray

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    BABY BOOMERS GEN X MILLENNIALS

    191

    LOOK WHOS WATCHING Hours per month of Live TV

    149 110

    Source: Nielsen Total Audience Report Q4, 2014, NPOWER 9/29/14 12/28/14, Live TV for Adults 18-34, 35-49 & 50-64

    Boomers also spend an additional 27 hours with time-shifted TV, DVD/Blu-Ray, Game Console and Over-The-Top Device usage

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    TOP PRIME TIME SHOWS IN SAN DIEGO

    Persons 18-49 Rating Persons 50-64 Rating Persons 65+ Rating

    Voice-MON 9.7 % Grimm 15.6 % Blacklist 20.9 %

    Voice-TUE 7.8 % Two and a Half Men

    12.9 % Blue Bloods 18.7 %

    Fresh Off The Boat 4.9 % Blacklist 12.5 % Stalker 17.7 %

    Talking Dead 4.8 % Big Bang Theory 11.6 % CSI 15.6 %

    Que Te Perdone Dios-THU

    4.7% 60 Minutes 10.5 % NCIS 15.2 %

    Source: NPOWER, Program Ranker, Prime, Live +7, San Diego, February 2015 excludes Sporting Events and Specials

    A shift from reality shows to sitcoms to dramas as we age

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    TOP PRIME TIME SHOWS IN SAN DIEGO-HISPANIC

    Persons 18-49 Rating Persons 50-64 Rating Persons 65+ Rating

    Gata-TUE 9.7 % Palabra De Ladron 15.6 % Gata-MON 20.9 %

    Que Te Perdone Dios-THU

    7.8 % Jose De Egipto 12.9 % Gata-THU 18.7 %

    Hasta Fin Del Mundo-WED

    4.9 % Al Extremo 12.5 % Gata-TUE 17.7 %

    Que Te Perdone Dios-THU

    4.8 % Noticias 10p 11.6 % Gata-FRI 15.6 %

    Gata-MON 4.7% 100 Latinos Dijeron

    10.5 % Pants On Fire 15.2 %

    Source: NPOWER, Program Ranker, Prime, Live +7, San Diego, February 2015 excludes Sporting Events and Specials

    Hispanic Boomers are less addicted to telenovelas

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    LOCAL NEWS RATINGS INCREASE WITH AGE

    P18-24 P25-34 P35-49 P50-64 P65+

    Rating 10.9 14.1 19.0 32.5 47.2

    Impressions 29,431 60,479 113,766 182,706 184,222

    0

    20,000

    40,000

    60,000

    80,000

    100,000

    120,000

    140,000

    160,000

    180,000

    200,000

    0.0

    5.0

    10.0

    15.0

    20.0

    25.0

    30.0

    35.0

    40.0

    45.0

    50.0

    Total Ratings by Demo for SAN DIEGO Early News

    Source: Nielsen NLTV, San Diego, M-F 5P-6;30P, Feb 2015, sweep measurement, Average quarter hour ratings & impressions

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    3.7

    3.4

    5.5

    7.0

    6.6

    8.7

    7.5

    7.1

    4.8

    4.1

    6.5

    7.9

    9.3

    11

    .1

    7.7

    8.1

    6-11 12-17 18-24 25-34 35-44 45-54 55-64 65+

    Total Market Hispanic

    BOOMERS ARE THE BIGGEST CONSUMERS OF SAN DIEGO RADIO

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    BOOMERS LISTEN TO ADULT CONTEMPORARY AND NEWS RADIO OVER TOP 40 AND COUNTRY

    Source: Fall 2014 NRD Total US Listening, M-Su 6a-12Mid, Adults 18-34, 35-49 & 50-64

    Boomers Wkly Cume Pers

    Adult Contemporary 16,448,500

    News/Talk/Personality 15,945,600

    Country + New Country 15,894,300

    Classic Hits 13,704,600

    Classic Rock 12,350,500

    Gen X Wkly Cume Pers

    Pop CHR (Top 40) 18,534,700

    Adult Contemporary 17,092,700

    Country + New Country 15,259,800

    Hot Adult Contemp. 15,022,400

    Classic Rock 11,513,200

    Millennials Wkly Cume Pers

    Pop CHR (Top 40) 37,122,000

    Country + New Country 25,410,600

    Hot Adult Contemp. 23,175,100

    Adult Contemporary 21,625,100

    Rhythmic CHR 16,549,500

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    BOOMERS ARE ACTIVE Radio reaches Boomers outside the home

    PERCENT OF LISTENING BY LOCATION

    63.5%

    62.1%

    69.6%

    71.8%

    66.9%

    67.6%

    36.5%

    37.9%

    30.4%

    28.2%

    33.1%

    32.4%

    Hisp. Female Boomers

    Female Boomers

    Hisp. Male Boomers

    Male Boomers

    Hispanic Boomers

    All Boomers

    Away from Home Home

    Source: Nielsen San Diego April 2015 PPM, AQH Persons by Location

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    DEVICE PENETRATION

    Source: NPOWER, Feb 2015, P50-64, Total US and San Diego, Smartphone, Tablet, DVR, SVOD & Smart TV Pen % (Smart TV Capable sets)

    SVOD = Subscription Video On Demand (Access to Netflix, Amazon or Hulu)

    SAN DIEGO Boomers are more likely to have a DVR in the home and have access to subscription video on demand services

    Smartphone Pen %

    Tablet Pen %

    DVR Pen %

    SVOD Pen %

    Smart TV Pen %

    National Boomers

    74% 50% 52% 41% 26%

    SAN DIEGO Boomers

    76% 49% 57% 53% 27%

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    SAN DIEGO BOOMERS LOCAL SPORTS FANS

    Source: Scarborough USA+ Release 2 2014 & San Diego R1 2015 Fan= Watched, attended or listened to past year

    SAN DIEGO Boomers are 17% more likely than the average U.S. adult to have been to a pro sporting event in the past year

    Local Teams Boomers Cheer For:

    Aztecs Fans Football & Basketball

    Padres Fans Chargers Fans

    50% 60% 25%

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    SUMMARY

    Boomers have considerable economic power and spend more than other age groups

    Boomers are an active and vibrant segment of the population

    Broadcast media is an effective way to reach Boomers across multiple devices

    1

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    HELP FROM NIELSEN

    Sherri Lee Account Manager Phone: 323-817-1218 Email: [email protected]

    Shellie R. Sigal Client Service Executive Phone: 323-817-1213 Email: [email protected]

    Michael Nelson Acct. Dir., Client Solutions Phone: 410-794-2861 Email: [email protected]

  • THANK YOU!

    Tony Hereau Director, Audience Insights Phone: 410-794-2832 Email: [email protected]