RedCommerce SAP HANA End-User Survey 2013

7/27/2019 RedCommerce SAP HANA End-User Survey 2013

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This survey was conducted to better understand the currentmarket for SAP HANA professionals - the type, size andgeographical locations of the current and prospective user

organisations, their rationale driving the implementationof the solution as well as its perceived benefits. The surveyalso sheds on light the non-users and the reasons behindnot adopting the product. Insights from the survey will helpRed Commerce to further hone their offering and makeinformed decisions regarding candidate portfolio

This online survey was conducted from the last weekin October until 14th December, 2012

There were 640 respondents in total, of which 613 can beidentified as either current users, future users or non-usersbased on question 10

Email invitations to take part in the survey were sent toa selection of 98,000 SAP Professionals who worked forend-users (as opposed to consultancies). These wereselected from Red Commerce's CRM database of 210,000contacts. The incentive was a chance to win an iPad

The questionnaire was mostly composed of multiplechoice questions, and was created and hosted on theSurveyMonkey platform.

Please be aware that some data in this report has limitedsignificance as quotas were not used. This means somesub-group findings may not be representative of the

populations they are taken from and may also fall shortof being statistically significant (e.g. too few currentuser respondents)

Analysis and reporting of the data collected via thisquestionnaire was conducted between the1st and 10th

April 2013, by independent market research consultantsAnnastiina Salminen ([email protected])and Davina Glen ([email protected])

Background, Methodology & Contacts
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Executive summary

Current users are more likely to be organisationsheadquartered in North America, while future users aremore likely to be European

SAP HANA use positively correlates to organisation size:current users with over 10,000 employees and turnover ofmore than $5bn were 54% and 46%, respectively. For future

users, the equivalent figures are 46% and 37% while fornon-users they are 36% and 25%

Top industry sectors for current user and future userorganisations are: High tech & IT; Banking/ Insurance/Professional Services; Retail/ Food & Beverage / Consumer;and Utilities/ Oil & Gas/ Mining/ Mill.

Who are these three different segments?

What current and future users know and think about SAP HANA


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Executive summary

Most respondents plan to deploy, or have deployed, HANAon-premise (71% for current users and 60% for future users)while about a quarter (in both aforementioned groups) haveopted for HANA in the Cloud

HP (39%), followed by IBM (24%), were the most frequentlycited hardware for HANA deployment for current users,while hardware preference/ popularity was reversed forfuture users: IBM was the most mentioned brand (25%)followed by HP (20%). Dell came third for both user groups

Enterprise Data Warehouse was the most frequentlyselected solution that both user groups were using with(or planning to) SAP HANA. The second and third most

selected solutions were Finance & Controling Accelaratorand Profitability Analysis Accelarator respectively

Current users were more likely to envisage moving ERP toHANA platform sooner: 43% said they would want to do itwithin 12 months, versus 12% of future users

Current users are more likely to be more engaged andactive in mobile strategy: 60% answered they wouldeither already using HANA generated data in a mobile

environment or were planning on doing so within 12months. Only 21% of future users answered they eitherexpected HANA generated data to play a key roleimmediately or within 12 months

55% of current users use SAP mobile platform versus 24%of future users

The majority of respondents in current, as well as futureusers, state that at least 60% of SAP HANA data is/ will becollected from other SAP applications.

The top 3 most frequently mentioned SAP applications are:SAP BW/BO, SAP ERP and SAP FICO

66% of current users use SAP HANA for third party dataversus 32% of future users (who plan to use it for thirdparty data)

How current and future users interact with SAP HANA


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Current SAP HANA users are large North American High Techs

which already run SAP and have a more active mobile strategy

Respondents who currently use SAP HANA are from internationally operating, high-turnover companies mainly in High Tech and Financial Services industries. Currentusers are more likely to be headquartered in North America. SAP is perceived as anintegral part of their daily operations and, unsurprisingly, awareness and knowledgeof SAP HANA are high. Technical Consultants are the most skilled current SAP HANAusers, both in terms of awareness and knowledge.

Current users have a good awareness and knowledge of the product. Theyprocess a majority of their data via other SAP applications. Most SAP HANAdeployments have been resourced in-house, which implies that they are

comfortable with adopting new SAP solutions as part of their businessprocesses. Despite SAP HANA being a relatively new product, the majority ofcurrent users claim they are already reaping solution benefits.

Companies that have deployed SAP HANA have a strong focus on mobiletechnology, and see SAP HANA as already having an active role in theirmobile strategy. The majority of current users have also adopted the SAPmobile platform. SAP HANA is perceived as very important or even criticalto current users businesses, and they are much keener to move their ERP onHANA sooner, compared to future users.

Despite being comfortable with the SAP environment, current usersorganisations perceive system integration as their single biggest SAP-relatedchallenge. They also raise lengthy deployments and managing the changeas key concerns.

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Future SAP HANA users are European High Techs,

Retailers and Utilities, keen to accelerate business processes

Future SAP HANA user respondents are from international, high-turnover companies,operating mainly in High Tech, Retail and Utilities sectors and headquartered inEurope. Future users are relatively well aware of the product but are lagging behind onactual solution knowledge. Functional consultants indicated they had the lowest levelof knowledge out of a ll job roles. Future user respondents are mostly consultants andmainly influencers of SAP-related decision making.

Future users are familiar with SAP and use some applications occasionally. Many arehowever planning on complementing their application portfolio with third partysoftware. Future users estimate that about a half of their SAP HANA data would beobtained through other SAP applications. Most report that deployment of HANA

platform will be on-premise, resourced by consultants, which suggests less familiarity/in-house expertise with SAP.

Companies planning on deploying SAP HANA are not in a rush. Using HANA-generated data within their mobile strategy is not on the immediate roadmap, andthe majority of future users has not adopted the SAP mobile platform. Future userorganisations plan to deploy HANA within the next 1-2 years, but indicate theydidnt expect their ERP to move to the HANA platform until 3-5 years. SAP HANA isperceived as important but not critical. The main reason for impleneting the productis to accelarate performance of key business processes and the area expected to mostbenefit is the Finance function.

Data challenges are future users main area of concern when it comes to SAP-related issues. Respondents raise matters related to data quality, integration

and management as their key SAP-related challenges, which is likely due to thehigh number of data interfaces. SAP solution performance and technical systemintegration are also perceived as challenging.

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SAP HANA non-users are smaller, less international and

price-sensitive rms, which are less familiar with SAP

Companies currently not planning on deploying SAP HANA are likely to be lessinternational, medium-sized and lower turnaround organisations. They tend to operatemainly in the High Tech & IT sector. Similarly to respondents classified as future users,non-users are mainly influencers in SAP-related decision making. Non-users havecomparatively low awareness and low knowledge of SAP HANA.

The main reason for deciding not to pursue SAP HANA deployment is the perceivedpoor fit with their current IT portfolio. Companies are currently prioritising otherprojects or SAP HANA has not been raised as part of current IT discussions. Otherreasons also suggest that, because there is a reported lack of understanding of SAPHANA and its business benefits, there is a lack of business buy-in and budget.

Non-users indicate that the cost of solution is the main SAP-related challenge in theirorganisations. Again, this may be a function of a more limited appreciation of theproducts business benefits, and therefore value. Perception of cost as the main barrieramong non-users could also be down to this segment having relatively lower turnovers.Smaller, price-sensitive companies also consider SAP solution implementation and useto be complex.

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Most respondents are aware of SAP HANA, but have

little to no knowledge of it and do not plan to use it

Just under half of all respondents are either aware orvery aware of SAP HANA, while the largest proportion ofrespondents, at 37%, said they were somewhat aware of

SAP HANA

Few have either expert or advanced knowledge of SAPHANA. The largest proportion of the total sample, at 45%,responded their level of knowledge of SAP HANA was

Beginner, followed by a quarter of respondents sayingthey had no knowledge of it

62% of all respondents do not have SAP HANA on theirroadmap, 32% can be considered future SAP HANA usersand 6% are current users

8. Please rate your level of awareness of SAP HANA

Dening the key user groups for this SAP HANA Survey

10. Is HANA on your SAP Roadmap?

9. Please rate your level of knowledge of SAP HANA

N=613


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Respondents whose companies currently use SAP HANAhold a wide spectrum of job roles. The largest proportion ofthem (43%) identified themselves as Technical Consultants.

Despite the spread in respondents positions, 97% indicatehaving sole, or main, responsiblity for SAP-related decisionmaking. This compares starkly with the 16% of the surveys

overall respondents who answered in the same way

Half of current SAP HANA user respondents are employedby larger organisations, with over 10,000 employees (54%)and an annual turnover exceeding $5bn (46%).

SAP HANA current users are larger rms where there

is no typical job role for SAP-related sole decision makers

1. What is your current position / job title?

3. What is the size of your company by number of employees?

2. Please indicate your level of involvement in SAP decision making

4. What is the size of your company by annual turnover?

N=37


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Nearly a quarter of respondents (23%) whose organisationsare currently using SAP HANA are operating in High Tech& IT, whereas close to one fifth (19%) are employed by

Financial and Professional Services.

Nine out of ten respondents organisations where SAPHANA is currently in use (86%) operate in an internationalenvironment. International organizations are mostly High

Tech & IT and Banking, Insurance & PS companies.

Majority of Current Users companies are based eitherin North America (43%) or Europe (35%), and most have>$1bn turnover.

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5. In which industry does your organisation primarily operate?

6. In how many countries does your organisation run SAP?

N=37

Current SAP HANA users operate internationally in

High Tech and Financial Services industries

7. In which country is your company headquartered?

0%0%3%

8%8%8%8%11%

19%

23%

Manuf. / Engineering,

Construc;on &

Opera;ons / Ind.

Machinery &

Components

High Tech & IT Retail / Food &

beverage / Consumer

products

U;li;es / Oil & Gas /

Mining / Mill Products

Banking / Insurance /

Professional Services

Chemicals / Life

Sciences /

Pharmaceu;cals /

Healthcare

Automo;ve /

Aerospace

Defence

Higher Educa;on &

Research / Public

Sector

Transporta;on &

Logis;cs / Wholesale

Distribu;on

Media /

Telecommunica;ons

More than

15 countries

41%

1 Country*

14%

Up to 5

countries*

32%

6-14 countries

14%

Most interna+onal

companies are in High

Tech or Finance & PS

Europe

35%

North

America

43%

Middle East

& Africa

5%

South

America

5%

Asia Pacific

11%

Majority of North American

and European companieshave a turnover of >$1bn


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86% of respondents in organisations where SAP HANA hasbeen implemented are either aware or very aware of thesolution. Approximately two thirds of respondents (68%)

consider themselves as experts or advanced users ofSAP HANA.

SAP HANA current user respondents citing the highestlevels of SAP HANA awareness are from North America(83%) and from High Tech & IT companies (31%). Experts

and Advanced users are mostly Technical Consultants fromlarge organisations.

Current users of SAP HANA are, unsurprisingly,

very aware of the solution and have good user knowledge

8. Please rate your level of awareness of SAP HANA 9. Please rate your level of knowledge of SAP HANA

N=37Q10 Is HANA on your SAP Roadmap? omitted: Current Users identified by response We already have it installed and we are using it


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Despite the recent implementation of SAP HANA, 59% arealready realising benefits from the solution. 40% of thesecompanies are European High Tech & IT operators. In one

in three organisations where the solution is in use (35%) it isstill too early to say.

31% respondents organisations using SAP HANA, useit together with SAP Enterprise Data Warehouse. Othermain solutions combined with SAP HANA are Finance

& Controlling Accelerator (13%) and Profitability AnalysisAccelerator (12%). In terms of adjacent SAP solutions

there is no noticeable variance by industry, locationor size of the company.

SAP HANA is often used with the Enterprise Data Warehouse

and benets are being realised within the rst year

13. Are you already realising benets following this implementation?

14. Which solutions are you using with SAP HANA?*

N=34 *Multi-choice


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Majority of respondents organisations (71%) have deployedSAP HANA on premise. Service providers vary amongstthose who have deployed the platform in the Cloud (24%).

Over a half of those (63%) who have deployed SAP HANA

on the Cloud are large (>$1bn, 76%) North Americancompanies of which 50% operate in High Tech & IT.

Eight out of ten organisations (78%) have deployed SAPHANA on HP, IBM or Dell hardware. HP and IBM are the

preferred hardware in Banking, Insurance and ProfessionalServices (23% and 38% respectively), whereas Dell is thepreferred brand of High Tech & IT (100%).

For current users, SAP HANA is mainly deployed

on-premise on HP, IBM and Dell hardware

15. How has your organisation deployed the HANA platform? 16. Who is your Cloud Solutions Provider? (number of responses)*

N=34 *N=8, those who responded HANA in the Cloud in Q15 **N=33

17. On which hardware have you deployed SAP HANA?**


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Two thirds of HANA current user respondents (66%) statethat SAP HANA is either already part of their organisationsmobile strategy, or that it would be included within the next

two years. Those who have included it are mainly American

High Tech & IT companies. Less than one in tenrespondents (6%) state that using HANA generated data ina mobile environment is not on their roadmap.

Slightly more than a half of respondents organisationswhere SAP HANA has been implemented (55%) use theSAP mobile platform.

HANA plays, or will play, an active role in mobile strategies

for current users; half of which use the SAP mobile platform

18. Do you expect to use HANA generated data in a mobile environment?** 19. Do you use the SAP mobile platform?

N=33


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67% of respondents perceive SAP HANA as being eithervery or extremely important to their organisations. Themajority of these respondents are Technical Consultants

(60%) and influence SAP-related decision making (30%).

According to current users, the biggest beneficiaries from SAPHANA implementation are Finance (21%), Sales (14%) andCustomer Service (10%). Finance is perceived as benefiting

from SAP HANA across all industries, but the Sales functionis slightly more pronounced in Banking & Insurance (36%).

SAP HANA is perceived as very important specically

to Finance, Sales and Customer Service functions

20. How important do you see SAP HANA being to your organisation?

N=32 *Multi-choice

29. Which functions in your organisation will derive the biggest benet from HANA?*


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In nearly nine out of ten organisations where SAP HANA isin use (88%), at least 60% of SAP HANA data is collectedfrom SAP applications. In companies with annual turnover

exceeding $1bn more than 90% of SAP HANA data comesfrom SAP applications.

Main contributing SAP applications are SAP BW / BO (25%),ERP (16%) and Finance and Accounting (14%). Europeancompanies are more skewed towards obtaining HANA

data from SAP ERP.

The majority of SAP HANA data is obtained through

SAP applications such as BW, FI/CO and SD

30. As an estimate, how much of your HANA data will come from SAP applications?

N=32 *Multi-choice, NA excluded

31. Which SAP applications are contributing to this?*


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Two thirds of respondents whose organisations haveimplemented SAP HANA (66%) indicate that they will beusing SAP HANA to process data from sources other than

SAP applications. These are prominently large (turnover>$5bn, 48%) High tech & IT companies (24%).

Third party data is obtained from a number of applications one in ten respondents (13%) state Oracle as one of theirdata sources. The origin platform of the data does not vary

noticeably between industries, geographies or company size.

SAP HANA is used to process 3rd party data

from a broad range of applications and databases

32. Will you be using SAP HANA to process data from third party or in-house developed software?

N=32 *Multi-choice, NA excluded

33. Please list up to three of the top sources of this third party data*


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According to seven out of ten respondents (68%), thebiggest challenges in SAP HANA deployment were relatedto technical system configuration. Other challenges the

organisations had faced were end-user training (14%),lack of resources (9%) and the solution cost (5%).

Respondents had mainly used in-house resources (39%)or a consultancy (37%) in their SAP HANA deployments,whereas only one in five (20%) deployments were resourced

by contractors. In terms of resourcing solutions there is nonoticeable variance by industry, location or size of the company.

System integration was the biggest challenge of a HANA

deployment, resourced either in-house or using a consultancy

34. What was the single biggest challenge you experienced as part of your

SAP HANA deployment?

N=22 *N=30

35. How did you resource your deployment of SAP HANA?*

34. Word cloud


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In just over a half of current users organisations (53%)the main driver for SAP HANA adoption has been IT.This was evident across companies of all sizes, industries

and locations.

77% of respondents state that they envisage theirorganisation moving their ERP applications on SAP HANAplatform once it becomes available, with 43% doing so

within the next 12 months (presumably from time ERPbecomes available on HANA).

The IT function mainly drives SAP HANA adoption and

most users plan to move ERP onto the SAP HANA platform

43. Who was the main driver for the adoption of SAP HANA in your organisation?

N=30 *N=19, NA excluded

44. When ERP becomes available on HANA, does your organisation envisage moving its

ERP applications onto the HANA platform?


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Current users indicate system integration (16%) as the mostdistinct SAP-related challenge in their organisations. Eithertime-to-market, change management or data issues were

raised by one in three respondents (33%).

The main SAP-related challenges in companies using

SAP HANA is system integration/interoperability

45. Overall, what would you say is the single biggest SAP-related challenge your organisation faces?*

N=30 *N=19, NA excluded


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SHAREN=201

3. What is the size of your company by number of employees? 4. What is the size of your company by annual turnover?

2. Please indicate your level of involvement in SAP decision making1. What is your current Position/Job title?

65% of respondents who are planning on implementingSAP HANA are either technical or functional consultants,whereas one in five (21%) are in a managerial or function

lead position.

Three quarters (75%) indicate they either take part in, orhave some influence over, SAP decisions but are not the thesole or main decision maker.

Respondents identified as future SAP HANA users are slightlyskewed towards larger organisations with over 10,000 employees(46%) and an annual turnover exceeding $5bn (37%).

Future SAP HANA users respondents are consultants and

team leads with some decision-making authority


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6. In how many countries does your organisation run SAP? 7. In which country is your company headquartered?

Future SAP HANA users are Europe-based companies

mainly operating in High Tech, Retail or Utilities

Over one fifth of respondents (22%) who can be classed asfuture users of SAP HANA operate in High Tech industries.The second and third most frequently represented sector in

future user respondents are the Retail (19%) and Utilities(16%) sectors, respectively.

Four out of five respondents in future SAP HANA userorganisations (81%) run SAP in more than one country.Of those who run SAP in more than 15 countries, 65%

have an annual turnover exceeding $5bn, and 28% areHigh Tech & IT companies.

Nearly half of future users companies are based in Europe(47%), and a quarter of those operate in High Tech & IT (26%).

N=201


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Future SAP HANA users are well aware of the solution

despite deployment not happening in immediate future

10. Is HANA on your SAP Roadmap?

8. Please rate your level of awareness of SAP HANA 9. Please rate your level of knowledge of SAP HANA

Two thirds (66%) of respondents in future SAP HANA userorganisations are aware or very aware of the product,however 59% indicate their level of user knowledge of SAP

HANA as beginner or non-existent.

Technical Consultants are the most aware of SAP HANA(39% of Very Aware responses) and are typically from largeorganisations. However, in terms of SAP HANA knowledge,

European Technical Consultants are more likely to bebeginners. North American Functional Consultants lackknowledge altogether (46%).

56% of future users plan to install SAP HANA within thenext 12-24 months, whereas 40% of respondents arealready either in Proof of Concept or using the product in a

test environment.

N=201


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SHAREN=177, multi-choice

22. Which solutions are you planning to use with SAP HANA?*

21. Why have you decided to implement SAP HANA?*

Nearly one in two respondents (47%) states that the drivingfactors behind planning on acquiring the software is eitherto accelerate the performance of key business processes

or efficiently manage big data volumes.

North American companies are slightly more pronouncedin terms of looking at making decisions based on real-timedata than their European counterparts (41% and

37% respectively).

26% of future user respondents plan on using SAP HANAwith SAP Enterprise Data Warehouse. In terms of adjacentSAP solutions there is no noticeable variance by industry,

location or size of the company.

SAP HANA is expected to accelerate key process performance

and support more efcient data management


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SHAREN=177 *N=39, those who responded HANA in the Cloud in Q23 **N=169

24. Who are you planning to be your Cloud Solutions Provider?*

25. On which hardware are you planning to deploy SAP HANA?**

23. How is your organisation planning on to deploy the HANA platform?

Majority of future users plan on deploying SAP HANA

on-premise either on IBM or HP hardware

Majority of respondents (60%) are planning to deploy SAPHANA on premise.

A quarter plan on deploying it in the Cloud, and of thoserespondents, 21% state their future Cloud Solutions Provideras being Amazon Web Services. Of those who plan on deploying

in the Cloud, 50% are European and 45% have a turnoverexceeding $5bn.

Nearly half of respondents planning on deploying on-premise(45%) will deploy SAP HANA on either IBM or HP hardware.An almost equal proportion of respondents do not know or

have yet to decide on their hardware provider (39%).


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SHAREN=169 *N=168

26. Do you expect to use HANA processed data in a mobile environment? 27. Do you use the SAP mobile platform?*

HANA processed data wont play an immediate role in future users

mobile strategy; only a quarter use the SAP mobile platform

Only one in ten future users state they will use HANAgenerated data immediately within their mobile strategy.

Of those who state that HANA will play a role in mobilestrategy immediately or within the next year, 44% areNorth Americans and 42% operate in High Tech industry.

Approximately half (55%) of respondents unsure or notdeploying at all or within 24 months, are Europeans.

Only a quarter of future users (24%) use the SAP mobileplatform.


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SHAREN=169 *N=148, multi-choice

Finance, Sales and Supply Chain are seen to reap biggest

benet from a future SAP HANA deployment

36. Once your SAP HANA deployment goes live, which functions in your organisation will derive the biggest benet?*

28. How important do you see SAP HANA being to your organisation?

Nearly one in two respondents (45%) perceive SAP HANAas being very important or critical to their organisation.Of those who stated SAP HANA as being either critical or

very important to their organisation, 67% have a turnoverexceeding $1bn and 29% operate in Retail.

The biggest beneficiaries from SAP HANA implementationare Finance (20%), Sales (14%) and Supply Chain functions(11%). Finance is the biggest beneficiary in High Tech & IT

(27%), whereas in Retail organisations the Sales and SupplyChain derive the biggest benefits (32% and 30% respectively).

34%

Not at all

Important

4%

Important

51%

Extremely

Important/Cri8cal

11%

Very Important

SAP HANA deployment is most important

to larger or Retail companies


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SHAREN=152 *multi-choice, NA excluded

37. As an estimate, how much of your HANA data will come from SAP applications?

38. Which SAP applications will be contributing to this?*

Majority of SAP HANA data will be obtained through SAP

applications such as BW, FI/CO and SD

In three out of four future SAP HANA organisations (76%),60% or more HANA data will come from SAP applications.55% of companies who obtain more than 90% of their data

through SAP are Europeans, 25% are Utilities operators and64% have a turnaround exceeding $1bn.

SAP BW (17%), ERP (16%) and FICO (15%) are the maincomplementing applications amongst future users. Majorityof respondents planning on using BW / BO with HANA

operate in Retail (25%) and Utilities (24%). Nearly a third ofcompanies obtaining data from ERP and FICO operate inHigh Tech & IT.

Less than

20%

3%

20%-39%

7%

40%-59%

13%

60%-89%

40%

90%-99%

22%

100%

14%

Large, European or U.li.es companies

obtain majority of their data through SAP


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SHAREN=152 *N=39, multi-choice, NA excluded

40. Please list up to three of the top sources of this third party data*

39. Will you be using SAP HANA to process data from third party or in-house developed software?

A third of future users will use SAP HANA to process 3rd party data,

most of which will be from internal databases

Most future user respondents (39%) dont know whetherSAP HANA will be used to process data from other third-party applications.

One third (32%) of respondents are planning on usingSAP HANA to process third party data and, of thoserespondents, 42% will be obtained through internal

databases and custom applications.

67% of those indicating internal databases as a source for3rd party data are large companies with turnover exceeding$5bn. 50% of those respondents are European and 33%

operate in High Tech. Custom applications as a source of3rd party data are mostly used by Utilities companies (50%)based in North America (63%)

No

28%

Yes

32%

Do not know

39%


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SHARE*N=142, multi-choice **N=139

44. When ERP becomes available on HANA, does your organisation envisage moving its ERP applications onto the HANA platform?**

43. Who was the main driver for the adoption of SAP HANA in your organisation?**

Other

1%

Do not know

15%

Usingcontractors/

freelancers

22%

Using aconsultancy

35%

Using in-houseemployees

28%

Large, European or High Techcompanies plan on using consultants

41. How do you plan to resource your deployment of HANA?*

Future users plan on using consultants for deployment and

moving ERP onto the SAP HANA platform in 2-5 years

Over one third of future users (35%) indicate that they willbe using a consultancy for their SAP HANA deployment.Of these respondents 67% have an annual turnover

exceeding $1bn, 42% operate in High Tech & IT and 55%are Europeans.

60% of future users state that the main driver for SAP HANAadoption was the IT function.

Six out of ten respondents (64%) state that theirorganisations are planning on moving their ERP applicationsonto HANA platform once it becomes available. Half of

future user respondents (52%) indicate they envisage theintegration taking place in between 2 to 5 years time. Ofthose who anticipate waiting 3-5 years, 57% are Europeansand 28% Retailers.


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SHAREN=81, NA excluded

Future SAP HANA users raise data governance and SAP

performance as the main SAP-related challenges

45. Overall, what would you say is the single biggest SAP-related challenge your organisation faces?

The main SAP-related challenges amongst the futureuser organisations are related to data quality, integration,reporting and data management (16%).

Data challenges, SAP solution performance and systemintegration were the top three most frequently cited SAP-related challenges for companies planning on using SAP

HANA, their combined mentions making up a a third (33 %)of responses.

36% of responses indicating data quality as the main SAPchallenge are from Europeans, 38% of them are from Retailcompanies and 76% are from companies with an annual

turnover exceeding $1billion.

Data

performancemanagement bu

siness

response

master

ERP

lack

integra?on

volume

market

transformingcustomizing

engineering func

?onsharmoniza?oncomplexity

training

model

analysis

challenge


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SHAREN=375

4. What is the size of your company by annual turnover?3. What is the size of your company by number of employees?

1. What is your current position / job title? 2. Please indicate your level of involvement in SAP decision making

Majority of respondents who are currently not planningon implementing SAP HANA are functional and technicalconsultants (73%). Only one in three non-user respondents

(36%) have direct decision-making power overSAP-related matters.

Non-users are dispersed across organisations of all sizes,with 44% of respondents employed by companies withturnover exceeding $1bn.

Respondents not using SAP HANA are mostly consultants

with limited inuence on SAP decisions

OtherBusinessstaff /

end user

Technical /Enterprise

architectTechnical

ConsultantFunc8onalConsultant

VP /Director /

ManagerC-level

13%

6%

27%

1%

46%

4% 4%

N i i k d d i


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SHARE* There is a problem with the answer options provided for Q6 as up to 5 countries includes 1 country. This means that some respondentswanting to say one country may have selected the up to 5 countries option. The validity of this data is therefore compromised

N=375

7. In which country is your company headquartered?6. In how many countries does your organisation run SAP?


Of the organisations not using SAP HANA a quarter (25%)are operating in High Tech industries and one eighth (13%)are Industrial Manufacturers.

Approximately one third (30%) of SAP HANA non-userrespondents organisations currently only run SAP in onecountry, suggesting the companies themselves may only

operate in one country. Of these respondents, 32% are inHigh Tech & IT industry.

The majority of non-users companies are based in Europe(56%), with North America constituting the second largestgeographical area (22%). Approximately a third (37%) of

European companies have an annual turnover of less than$300 million.

Non-user organisations are skewed towards running

SAP in fewer countries and are often based in Europe

N f SAP HANA l k d d t di f th d t


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9. Please rate your level of knowledge of SAP HANA8. Please rate your level of awareness of SAP HANA

Two thirds (66%) of respondents in organisations notplanning on deploying SAP HANA are only somewhataware or unaware of the product. Furthermore, four out

of five non-user respondents (81%) rate their SAP HANA-related knowledge and skills low or non-existent.

35% of those who indicate having no knowledge of SAPHANA are from companies with annual turnover of less than$300 million, and 53% of them are Functional Consultants.

Non-users of SAP HANA lack awareness and understanding of the product

22%

Aware Somewhat Aware

23%

44%

Unaware

11%

Very Aware

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Other reasons for not planning on deploying HANA

42. If you are not planning on deploying HANA, why has this decision been made?

Main reason for not planning a SAP HANA deployment is

the perceived poor t with the current IT vision

Three out of five respondents (61%) state that SAP HANAdeployment is not currently being planned due to thepredetermined IT vision: prioritisation of other IT projects,

other ongoing discussions or poor fit with IT portfolio.Majority of respondents who indicate a poor fit with ITvision are from European High Tech & IT companies with asmall or medium-sized annual turnaround.

Other reasons for not proceeding with HANA deploymentare related to budgeting, the use of alternative applicationsor the lack of interest among business functions. Of

those who indicated lack of business buy-in, 23% aremanufacturing and 50% are Europe-based companies.

M i SAP l t d h ll i i t i


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The most distinct individual SAP-related challenge thenon-user organisations are facing is the total cost ofthe solution (12%). 57% of those who indicated cost of

solution as their main SAP-related challenge are Europeanand 24% are in the Utilities sector.

Technical issues such as solution complexity, systemintegration, lack of technical knowledge and poor dataquality constitute approximately one third (35%) of the

current SAP-related challenges for companies not usingSAP HANA. Of those who indicated solution complexityas their main SAP challenge, 44% are Europeans and 28%from High Tech companies.

45. Overall, what would you say is the single biggest SAP-related challenge your organisation faces?

Main SAP-related challenges in companies not using

SAP HANA are solution cost and technical complexity

Cost

businesssolu,on

integra,on

processessystem

management

projectsERP

change

company

complexitylack

technical

need

implementa,on

da

ta

current requirementsinfluences

friendly supportapplica,ons

customizing

projects

influences

users skills


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Most responde nts hold consultant roles at large rms


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SHAREN=613, of which 37 current users, 201 future users and 375 non-users

1. What is your current Position/Job title?

3. What is the size of your company by number of employees?

2. Please indicate your level of involvement in SAP decision making

4. What is the size of your company by annual turnover?

Functional Consultant and Technical Consultant wherethe two most frequently cited respondent job roles, jointlyaccounting for 7 out of 10 respondents

41% of respondents indicated they were either solely orpartially responsible for SAP decision making, while thelargest proportion of respondents, at 53%, indicated they

were an influencer to these decisions

At 40%, largest proportion of respondents companies havemore that 10,000 employees

Half of all respondents companies annual turnover was

above $1bn

Most responde nts hold consultant roles at large rms,

and inuence, or directly make, SAP-related decisions

Other

5%

Businessstaff /

end user

3%VP /

Director /

Manager

Technical /Enterprise

architect

2%Technical

Consultant

31%

FunconalConsultant

38%

C-level

5%16%

The largest proportion of respondents work in multinational


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SHARE* There is a problem with the answer options provided for Q6 as up to 5 countries includes 1 country. This means that some respondentswanting to say one country may have selected the up to 5 countries option. The validity of this data is therefore compromised

N=613, of which 37 current users, 201 future users and 375 non-users

6. In how many countries does your organisation run SAP? 7. In which country is your company headquartered?


High Tech & IT is respondents most frequently selectedindustry sector

A third of all respondents organisations run SAP across 15or more countries.

Half of all respondents organisations are headquartered inEurope and a quarter are headquartered in North America.

The largest proportion of respondents work in multinational,

Europe-based IT rms

Most respondents companies have HQs in US Germany UK


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7. In which country is your company headquartered? Europe

Asia Pacic

North & South America

Middle East & Africa, Other

In Europe, the largest proportion of respondentsorganisations are headquartered in Germany (a quarterof European-based companies), followed by the UK and

France, each hosting half as many HQs as Germany

7 out of 10 respondents whose organisations are based inNorth & South America are headquartered in the US, withthe second most frequently mentioned country in the same

region being Brazil

India was cited by 7 out of 10 respondents indicatinga country in the Asia Pacific region as their companysheadquarters, while South Africa was the most frequently

cited country in the Middle East and Africa region

Most respondents companies have HQs in US, Germany, UK,

France, Brazil and India, among others

Other

44%

ch

Switzerland

8%

fr France

12%

uk United

Kingdom

12%

de Germany

24%

Documents

RedCommerce SAP HANA End-User Survey 2013