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Marrick McDonald, CEO/Instructor Trainer, Upstate Aquatics, LLC
Red Cross Learning CenterOverview, Tricks, & Tips
Introductions:
• Presenter: Marrick McDonald, CEO, Upstate Aquatics, LLC
• American Red Cross Instructor and Instructor Trainer in First Aid, CPR/AED for the Professional Rescuers, Basic Life Support, Lifeguard, Water Safety
Websites:We’ve gone from 5 websites to 2!
• The Public Red Cross Website: www.redcross.org
• Instructor Bridges
• Find Digital Certificates (from SABA & Red Cross Learning Center)
• Order Training Materials & Supplies
• The Red Cross Learning Center: www.redcrosslearningcenter.org
• Find Instructor Materials (old Instructor Corner)
• Process Certifications (old SABA & Course Record Portal)
• Post on the Class Posting Service (RCO)
RedCross.org Instructor Bridging
• Select either Instructor Training or Online Only
• Select location
• Scroll down to the bottom of the list
• Click on the bridge you want to do
• Complete the online application
• You need to be accepted by TSC
• The link will be on HOMEPAGE of RCLC
RedCross.orgBasic Certifications: From SABA
• redcross.org/take-a-class/digital-certificate
• If there was a bundle, the certificate is listed under one of the items in the bundle.
• It’s not listed under the bundle course code.
RedCross.orgBasic Certifications: Red Cross Learning Center
• If the certification was put into the RCLC database, then all of the components will be listed in the search.
• If you need separate certifications, then the TSC can send them to you.
• For example, you need a separate CPR/AED for the Professional Rescuer certification that is separate from a Lifeguarding certification
AP/LTP Agreements:
• Need to make sure that your organization has an up-to-date agreement
• Agreements are valid for 3 years
• Make sure you have up-to-date contact information
• You can have more than one administrator on your account
RedCrossLearningCenter.orgInstructor Candidate Materials
• Go to the HOMEPAGE
• Click on the INSTRUCTOR CYCLE tab
• Click on the INSTRUCTOR CANDIDATE RESOURCES
• Click on the instructor course specialty that you are taking
• NOTE: Instructor Candidates cannot access the Instructor Candidate Resources once they have logged into the system.
• NOTE: Instructors and Instructor Trainers can see the information when they are logged into the system.
RedCrossLearningCenter.orgPortal Types:
• Student
• Instructor
• Partner: Administrator of the AP or LTP Agreement
• If you are an Instructor and a Partner, you need to make sure that the TSC maintains your Instructor rights when they give you Partner access.
• You have to call the TSC in order to obtain Partner access
RedCrossLearningCenter.org
RedCrossLearningCenter.orgClasses Tab
• Take a Class link takes you to RedCross.org
RedCrossLearningCenter.orgClasses Tab: Classes I’m Teaching
• Each of us should have an organization with our name on it or Instructors Corner Account
• That account is where our certifications are stored. NEVER DELETE THAT!
RedCrossLearningCenter.orgClasses I’m Teaching Tab:
• You can hover your mouse over the course title to get the full course title
RedCrossLearningCenter.orgClasses I’m Teaching Tab:
• Class Summary:
• REPORTED = Process Complete
• Classes are tracked by one number:
• CLS-
• Different from SABA:
• Offering ID & CRN
RedCrossLearningCenter.orgClasses Tab: Course Materials
• Set up like Instructor’s Corner
RedCrossLearningCenter.orgClasses: RCO: Edit Classes on RCO & CPO Class Report
• Red Cross Posting Service
• Have to be a PARTNER to have rights to post on the page
• The Posting Service icon is on the Homepage for Partners
• Editing posts on RCO was not allowed in the previous system
RedCrossLearningCenter.orgClasses: Student History Report
• Track your previous students
• You can use the information to send expiration reminder emails or further learning opportunities emails.
RedCrossLearningCenter.orgResources Tab: Administration Information
RedCrossLearningCenter.orgResources Tab: How To Information And Videos
RedCrossLearningCenter.orgResources Tab: Manage Instructors (Partner Portal Only)
RedCrossLearningCenter.orgResources Tab: Templates For Student Data Entry
RedCrossLearningCenter.orgResources Tab: Learn To Swim/Safety Outreach
RedCrossLearningCenter.orgResources: Lifeguarding Student Videos
RedCrossLearningCenter.orgInstructor Cycle: Bridging To Become An Instructor
RedCrossLearningCenter.orgInstructor Cycle: Instructor Trainer Candidates
RedCrossLearningCenter.orgInstructor Cycle: Instructor Candidate Resources
RedCrossLearningCenter.orgForum Tab
RedCrossLearningCenter.orgEmails
• Basic-Level Training:
• Salesforce Automation Account: [email protected]
• Red Cross Learning Center: [email protected]
• Instructor-Level Training:
• Salesforce Automation Account: [email protected]
• Receipts & Certifications:
• No-Reply: [email protected]
RedCrossLearningCenter.orgInstructor Ratios: Basic-Level Classes
• 1-20 students: 2 instructors
• 21-30 students: 3 instructors
• 31-40 students: 4 instructors
• 41-50 students: 5 instructors
• 51-60 students: 6 instructors
• 61-70 students: 7 instructors
RedCrossLearningCenter.orgInstructor Trainer Ratios
• 1-12 candidates: 2 instructor trainers
• 13-18 candidates: 3 instructor trainers
• 19-24 candidates: 4 instructor trainers
• 25-30 candidates: 5 instructor trainers
• 31-36 candidates: 6 instructor trainers
• 37-42 candidates: 7 instructor trainers
RedCrossLearningCenter.orgInstructor-Led Classes: Click on COURSE RECORD ENTRY
• The system does not save information. Therefore, when you are inputting class completion report, make sure that you have all of the information you need to complete it (including payment option).
• The system saves training locations, so all you need to click on is the dropdown menu of training locations.
RedCrossLearningCenter.orgVoucher = Student
• It will ask you the number of KNOWN VOUCHERS and UNKNOWN VOUCHERS.
• Always put a ZERO in the KNOWN and the maximum number of students in the UNKNOWN VOUCHERS
• By using the maximum vouchers, it gives you - as the instructor - the ability to cancel and re-send a voucher
• The TSC can re-claim vouchers; you just need to call them.
RedCrossLearningCenter.orgBlended Learning
• If you are the instructor, the class should be listed on your HOMEPAGE
• If you are not the instructor, then go to CLASSES >> CLASSES I’M TEACHING >> Select ORGANIZATION >> Select INSTRUCTOR
RedCrossLearningCenter.orgClaiming Vouchers
• So the instructor is claiming the voucher
• So it’s ok if the students don’t get their emails.
• If the email doesn’t match the name in the system, then the system will change the email for the purpose of username:
• [email protected] is my username
• [email protected] is how my username is changed
• The system adds 001
RedCrossLearningCenter.orgClaiming Vouchers: For Students
• Go to the Red Cross Learning Center: www.redcrosslearningcenter.org
• Log In
• Put email address into the User Name
• Click on FORGOT PASSWORD
• Once you get your email from the Red Cross, then follow the directions to change password
• Then Log In
RedCrossLearningCenter.orgBlended Learning: Closing Class
• The gray CLOSE CLASS button will change to red and then you will be able to close the class
• When you close the class, you are purchasing the student certificates.
•
RedCrossLearningCenter.orgGrading Options:
• Grading Options:
• Successful
• Unsuccessful
• Not Evaluated
• Select an option if not successful:
• Did not successfully complete all course objectives
• Failed written exam
• Unable to perform one or more skills
• Did not attend all course sessions
• Did not desire grade/certificate
• Arrangements to complete course objectives
RedCrossLearningCenter.orgUnsuccessful Students
• If you have students who have completed the BLENDED LEARNING but who were UNSUCCESSFUL in the class (i.e: didn’t pass the pre-course skills of a lifeguarding class but who completed the blended learning portion), you need to call the TSC and have them removed from your class list.
• You will be charged for their certification if you do not call the TSC.
RedCrossLearningCenter.orgCredit Card Processing
• If your computer saves information into its system, you can’t use any of the saved information to complete the forms
• Everything needs to be typed into the form each time
• Even if there is a zero dollar amount, you still need a credit card for processing
• The exception is if your agreement uses a purchase order with the Red Cross
RedCrossLearningCenter.orgProblem Solving:
• Problem: Taught 8 students in a Lifeguarding Class; there were 4 instructors.
• How do I document that in the system?
• Solution:
• Put the class in as a Blended Learning Class
• Call the TSC and have them change the dates of the class.
• With Blended Learning, you don’t have to use all of the VOUCHERS you indicate that you will need
• Then close the class.
RedCrossLearningCenter.orgMerging Profiles
• Currently in the system they are not able to merge profiles.
• But the certifications can be transferred to an existing PROFILE
RedCrossLearningCenter.orgOther Information
• You cannot be an instructor on your own basic-level certification
• Make sure that you have the most up-to-date instructors manual. Instructors Manuals were updated to reflect the administrative changes in November, 2019.
Questions:
Upstate Aquatics, LLC
• www.upstateaquatics.com
• 315-570-3853
