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Recruitment packHead of Business Engagement
July 2021
Dear Candidate
Thank you for your interest in the role of Head of Business Engagement for Unseen.
Unseen is a leading UK anti-slavery charity with one aim: to end slavery. We seek to do this through supporting, educating and influencing others.
We believe modern slavery is a heinous crime against those most vulnerable in our society. It is an issue that seeps into all walks of life and requires a
collaborative effort to prevent it from continuing to destroy the lives of women, men and children across the UK and beyond.
Since its inception in 2008, Unseen has been leading the fight against modern slavery working with stakeholders and partners across the UK, including the UK
Government, to bring forward legislation, improve survivor support and strengthen prevention activities.
Our work has never been more important. Despite the pandemic during the last twelve months, Unseen has seen a continuation of vulnerable individuals
caught up in a wide range of exploitative situations including young people forced to run and sell drugs, men and women forced to work for little or no pay, and
girls, boys, women and men being sexually exploited.
We are looking for an inspirational and forward-thinking leader who can set the vision for a small but ambitious business engagement team. The post holder
will be responsible for delivering a range of diverse business services to our corporate partners and developing innovative corporate programmes and
activities to establish sustainable income streams that will ensure Unseen can continue its vital work. We are looking for an individual who is an experienced
leader and has strong experience and a track record in growing a business and effectively managing corporate clients of all sizes and in a range of
sectors. Those with excellent leadership, customer service skills and the ability to develop trusting partnerships are encouraged to apply.
As an organisation focused on equality and diversity, we welcome applications from survivors of modern slavery, those with diverse backgrounds, cultures,
and religion, people of colour, and those from the LGBTQ+ community.
The deadline for applications is 27 September 2021 at 12 noon and interviews will take place mid-October 2021.
Andrew Wallis OBE
CEO, Unseen
About us
About us
Our vision
Our vision is simple: a world without slavery. Ultimately, we want to put ourselves out of business.
About us
Founded in Bristol in 2008 by CEO Andrew Wallis, Unseen has, over the past 13 years grown into a
leading national anti-slavery charity, providing Government-funded services under the Home Office Adult
Victim Care Contract and operating the 24/7 UK wide Modern Slavery & Exploitation Helpline.
Using our knowledge and expertise, and coupled with our understanding of grass roots issues through
the Helpline, Unseen seeks to influence at the highest levels to effect change. Our goal is to raise
awareness and develop an evidence base that supports that call for change.
Our mission
To support potential victims and survivors of modern slavery to seek help, access services, recover,
rebuild their lives and become independent, reducing the risk of re-exploitation.
To inform and educate others, including the public, statutory agencies, governments and corporates to
understand modern slavery and how we can collaborate to make the UK intolerant to exploitation and
modern slavery practises.
To influence policy and decision makers in the UK and overseas to protect the vulnerable and target the
perpetrators.
Our strategy
Recognising the difficulties a pandemic would create around the work of Unseen, the senior leadership team introduced a recovery plan in May 2020, which is currently in effect and will run until the end of 2021. The aim of the recovery plan is twofold: to ensure we can maintain our existing services; and to build back strongly from the financial and operational impacts of the pandemic.
Our new five-year strategy will come into effect from January 2022, with five core strands:
Optimise operations
Business Engagement
Policy development
Support services
Educate others
More people know about modern slavery and the impact of their buying decisions on the lives of others. By 2027, we want to have trained and raised awareness of more than 1 million individuals.
Continue to provide helpline and direct support services that meet the needs of individuals. By 2027, we want to have answered more than 50,000 calls and contacts into the Helpline, indicating more than 20,000 potential victims.
Support businesses to effect behaviour change, increase understanding and change practice so that fewer workers are at risk of exploitation. By 2027, we want to be reaching 20,000 businesses and partnering with more than 500.
By 2027, we aim to have in place a strengthened policy arm of the charity to influence evidence-based change, utilising data from the Helpline and our work with businesses.
To achieve all of our aims and aspirations we will optimise and streamline our internal operations to deliver quality outputs and value for money.
Our current structure
The Head of Business Engagement will report to the Executive Director, who is responsible for Unseen’s overall approach to business services and corporate engagement. Unseen is currently considering its structure to better support our new five-year strategy and, as a result, a new senior leadership structure may be put in place in the coming months.
CEO
Finance Director Director
Business Engagement
& services
Financial controller
Helpline
Frontline services
Comms
Fundraising
Ops and admin
Head of Business Engagement
Salary
Location
Date
Biggleswade. Home-working initially. Location may be flexible for the right candidate.
£37,614 per annum
August 2021
Reports to Executive Director
This is a really exciting opportunity to help shape Unseen’s business services in a newly created role.
As Head of Business Engagement, you will be joining a fast-paced and dynamic organisation at a time
of growth and re-organisation. Leading a small but highly motivated and ambitious team you will be
responsible for delivering excellent, unique and dynamic services to businesses and corporate partners
throughout out the UK to help mitigate modern slavery risks. Working alongside wider Unseen
colleagues you will utilise Unseen’s USPs to secure and grow our business partners, creating new
services and programmes to meet the diverse needs of the business community. You will play a
fundamental role in growing Unseen’s sustainable income to meet our ambitious income generation
targets. Using your strong experience of managing and delivering services to businesses of all shapes
and sizes you will be required to work closely with the senior leadership team to deliver the
organisation’s five-year strategy for 2022-2027 to meet Unseen’s charitable aims. To deliver effectively
in the role you will be expected to travel regularly to secure and deliver business services to clients as
well as attending Unseen’s offices (when required), based in Biggleswade and Bristol.
The Head of Business Engagement will report to Unseen’s Executive Director.
Unseen’s Back2Source Business Services
• F2F Training, including:
• Lunch and learn sessions
• Generic training sessions for businesses
• Bespoke workshops for HR, procurement, and frontline teams
• Senior level awareness and engagement
• e-learning (generic and bespoke packages)
• Consultancy
• Gap analysis
• Risk assessments
• Policy, procedure and MS statement development and review
• Business Helpline Portal
• Services for SMEs
• To contribute positively to the organisation’s annual targets by working effectively with the business engagement team in conjunction with the senior leadership team. To develop a strong and tangible business services strategy that supports and aligns with the organisation’s five-year strategy running from 2022-2027.
• To lead and manage a small but ambitious business engagement team providing direction and support to achieve, and where possible exceed, the annual business services income generation targets for the organisation, reviewing and reflecting progress on a regular basis.
• To influence businesses and other external organisations, including potential funders to support Unseen to achieve its mission.
• To be a full member of the senior management team, contributing to the aims of the organisation and demonstrating Unseen’s values.
• Work collaboratively, ensuring all business services activities are carried out in full compliance with Unseen’s values.
• Analysing and evaluating all business services activities to ensure maximum impact and return on investment.
• Develop a strong strategy to identify new business services opportunities to generate additional income, working closely with the senior leadership team to deliver on agreed outcomes.
• Supporting the development and growth of the business engagement team to help them achieve their full potential.
• Consistently critique Unseen’s business offer to ensure it remains fit for purpose, delivers value for money and positively impacts the business community.
• Develop innovative and creative programmes of activity to support our corporate partners to reduce their risks to modern slavery.
• Ensure regular engagement and dialogue with all businesses and corporate partners is maintained, through regular to build andmaintain strong relations with all stakeholders.
• Seek timely contributions and feedback from the line manager and the senior leadership team on the range of business services, communications activity and events to ensure strong responses and to maximise business services opportunities and income.
Key responsibilities and tasks
Person specificationEssential criteria
Leadership and Management
• Strong track record of managing a team to deliver challenging but achievable income targets
• Experience of working to tight deadlines with strong prioritisation skills
• Experience of coordinating activities within and across teams
• Experience of developing and delivering corporate partnerships to support organisational aims and
objectives, including developing income streams to help create financial stability
• Ability to represent Unseen and articulate its values with confidence and professionalism to a range of
stakeholders, corporates and partners in person and on paper
• Experience of pitching and presenting to businesses in a range of sectors and sizes
Influencing and Partnering
• Experience of effectively managing budgets, particularly in challenging times
• Experience in monitoring and evaluating income outputs to drive success
Financial acumen
• Strong track record in exceeding sales and performance targets
• Experience of delivering tangible support to corporate partners and agencies
• Previous direct experience of working in a corporate environment to deliver change
• Strong IT and CRM skills
• Experience of writing strong and informed business proposals
• Excellent written and oral skills, with the ability to promote Unseen across a range of channels
Business services and communications
Desirable criteria
• Experience of representing an organisation at key local, regional and national events
• Experience of communications and marketing in a corporate environment
• Experience of successfully undertaking a business account manager role
• Excellent project management skills and the ability to prioritise workload to meet deadlines
• Excellent communication skills with ability to share information effectively internally and externally
• Excellent verbal and written communication skills, including the ability to produce reports and other
materials for targeted audiences
• Experience of managing or running ESG corporate programmes
• Comfortable working to deadlines and goals
• Creativity in approach to problem solving
• Ability to demonstrate resilience and work under pressure
• Willing to work flexibly, to work outside core office hours (evenings and weekends), to travel and
to cover projects where required
• Manage upwards by communicating effectively and knowing when to seek help and advice
• Commitment to social justice issues and the restoration of vulnerable people
• Proven understanding of and empathy with the needs and rights of those impacted by having been
exploited, trafficked and enslaved
Values
Other
Terms and conditionsAnnual leave: Full time staff receive 33 days holiday per year, inclusive of bank holidays
Pension: Employer contribution to pension scheme (opt-out scheme)
Other benefits: Enhanced sick pay entitlement
Bike to work scheme
Speak up staff line
Employee assistance advice line
Hours: Full time (40 hours per week)
Other: Six-month probationary period
This pack contains a job description, person specification, and other information relevant to this role. If you would like
further information about the role please visit www.unseenuk.org/jobs.
How to apply
Deadline for applications is Monday 27th Sept at 12:00noon.
Successful applicants will be invited to interview in mid October.
The application form and equal opportunities form can be downloaded from the links at the bottom of the page. Once
completed please return all forms to [email protected]. You are requested to also submit a cover letter detailing how
you will grow Unseen's business offering. CV’s are not accepted. Unseen is an equal opportunities employer. We
welcome applications from all sections of the community we serve and recognise the value that diversity adds to our
work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented
in our workforce, as well as people with lived experience of slavery and human trafficking.