Recruitment Information Box Office, Display & Print Officer · their twenty-first century staging of Samuel Taylor-oleridge’s Rime of the Ancient Mariner. This autumn, the theatre

Recruitment Information

Box Office, Display & Print Officer June 2018

Welcome

About Exeter Northcott Theatre

Job Description & Person Specification

How to find Exeter Northcott Theatre

Further details about the Exeter Northcott Theatre and its current season can be found on our website www.exeternorthcott.co.uk

Welcome

Thank you for your interest in this post and Exeter Northcott Theatre.

Exeter Northcott Theatre is Exeter’s flagship professional theatre. We are passionate about live

performance and delight in presenting a varied programme of the highest quality drama, opera, music,

dance, comedy and family theatre.

The timetable for recruitment is as follows:

Application Deadline: 12 noon on Monday 23rd July 2018

Interviews commence: Monday 30th July 2018

To be considered for this post, please complete our application form which can be downloaded from our

website. It would be helpful if you could also complete the equal opportunities monitoring form.

Applications will be accepted by post or e-mail. Please address your application to Recruitment, Exeter

Northcott Theatre, Stocker Road, Exeter EX4 4QB or e-mail it to: [email protected]

We look forward to receiving your application.

Catherine Goodridge Director of HR & Finance

http://www.exeternorthcott.co.uk/

mailto:[email protected]


About Exeter Northcott Theatre

Outstanding theatre in the heart of Devon

Built in 1967 on the University of Exeter’s stunning

Streatham campus, Exeter Northcott Theatre is loved by

audiences and artists alike.

Currently celebrating our 50th Anniversary Year, the 460

seat auditorium works exceptionally well for all types of

theatre, music, opera and dance, and our audiences are

notably engaged and enthusiastic.

Since 2015, under the artistic direction of Paul Jepson,

we have returned to Arts Council England’s national

funding portfolio and have made a return to producing

our own work.

Recent productions and co-productions include: Dick

Whittington, People, Places & Things (Headlong, NT,

Home & Exeter Northcott); The Railway Children

(Exeter Northcott and Nick Brooke Ltd co-production

(National Tour);

The Comedy of Errors (outdoor Shakespeare South

West Tour Summer 2017); Dracula: The Bloody

Truth (Le Navet Bete in association with Exeter

Northcott); J.M. Barrie’s Peter Pan; French Without

Tears (Exeter Northcott, English Touring Theatre and

Orange Tree Theatre co-production); This Is My

Body (Exeter Northcott and Ten Ten Productions –

Anti Slavery Day Media Award Winner 2015); Harold

Pinter’s Betrayal; A Christmas Carol (Exeter

Northcott and Creative Cow co-production).



Exeter Northcott Theatre has also developed a radical

interdisciplinary commissioning programme – IMPACT.

In March 2017 we successfully piloted Beyond My

Control, an interactive performance about epilepsy,

presented in partnership with the University of Exeter,

and in spring 2018 the show embarked on a national

tour.

“Fascinating and effective production about epilepsy

modelling – quite emotional too!”

Audience Response 2017

In addition to our strong drama offer we present a

varied dance programme, which includes regular

visits from Richard Alston Dance Company, Jasmin

Vardimon, Matthew Bourne’s New Adventures,

Mark Bruce Company and BalletBoyz.

We have a long-standing relationship with English

Touring Opera who visit twice a year and are the

lead ticketing agent for Bournemouth Symphony

Orchestra who perform in the University of Exeter’s

Great Hall, adjacent to the theatre.

Our Education & Reach Out department is busier than

ever. In 2017 we successfully launched Easter and

Summer Schools, which offered 40 young people the

opportunity to work intensively, creatively and

collaboratively to create a piece of theatre from

scratch in a week. 2017 also saw the re-launch of the

Northcott Young Company. Eighteen young people

took to the stage in September to present RIME –

their twenty-first century staging of Samuel Taylor-

Coleridge’s Rime of the Ancient Mariner.

This autumn, the theatre is the lead producer for a major new revival of Schiller’s Don Carlos, directed by Gadi

Roll and starring Tom Burke as the Marquis of Posa, and in spring 2019 will be co-producing The Life I Lead - a

new comedy starring Miles Jupp.



Job Description Box Office, Display & Print Officer Exeter Northcott Theatre

Purpose of Post This is a part-time post within the Box Office & Marketing Department, designed to enhance the smooth

running of the box office with a view to boosting sales revenue. The box office team is an integral part of

the Theatre whose job is to deliver a unified sales and marketing operation, articulate the vision of ENT to

its audience and partners, develop a strong customer care ethos that applies to all aspects of the company’s

work, and to maximise both the theatre’s profile and ticket sales income.

Department: Box Office & Marketing

Responsible to: Marketing Director

Duties & Responsibilities

1. To create and maintain stylish Front of House poster and leaflet displays.

2. To co-ordinate print packs for the Theatre’s network of volunteer ambassadors and associated print distribution network.

3. To create, circulate and post full media and online event listings.

4. To support the marketing department with mail-outs and print distribution to target groups.

5. To support the marketing team by ensuring that all details are correct and consistent across all digital media platforms.

6. To maintain and keep tidy the marketing and stationery room.

7. Collecting and collating customer feedback.

8. Increase charity revenue through active promotion of the membership scheme and request for donations.

9. To work in the Box Office at Exeter Northcott Theatre undertaking computerised selling of tickets and telephone enquiries, often under pressure.

10. To provide Box Office cover for performances in the theatre and any outside venues or promoters that we sell tickets for.

11. To offer a friendly, welcoming and efficient service to all customers and dealing with any day-to-day enquiries.

12. To be aware of and actively promote Exeter Northcott Theatre’s Membership and discount schemes.

13. To act as receptionists for the Exeter Northcott Theatre offices and assist with answering the general enquiries telephone line when possible.

14. To be responsible for checking and balancing personal float before and after shifts.

15. To be well informed about all shows and related activities the Box Office sells tickets for, in and out of the Exeter Northcott Theatre.

16. To be able to work as part of a team, but also under own initiative when required.



17. To inform the Box Office Supervisor of any problems or any unfinished transactions which need further attention.

18. To chase reservations for payment and help clear any outstanding queries.

19. To actively promote forthcoming productions and events via phone and face-to-face campaigns

20. To work additional shifts in order to provide holiday and doors cover as required.

Responsibilities of all staff members To be flexible and to undertake any other reasonable duties as requested by Management

To take an active part in co-operating with and supporting other staff and departments in the achievement of the company’s aims

To adhere to all Exeter Northcott policies (including Equal Opportunities and Child Protection)

To be aware of, and comply with, rules and legislation pertaining to Health & Safety at Work

To be an advocate of the company

To attend company events and be aware of the breadth of the company’s work

To contribute ideas and suggestions for the increased success and effectiveness of the Exeter Northcott

To maintain confidentiality at all times particularly with respect to information that may be covered by the Data Protection Act

Person Specification

Please pay close attention to this when considering applying for this post, you will need to demonstrate how you meet the criteria below and are unlikely to be interviewed if you do not meet most of the essential criteria

Essential

Educated to GCSE level or equivalent in English and Maths and/or experience in a relevant field

Demonstrable experience of improving sales revenue and achieving sales targets.

Visual and creative flair – understanding the power of the image to communicate messages.

Good organisational and administrative skills

Good articulacy, literacy and numeracy

Excellent interpersonal and communication skills both written and verbal

Good IT skills including Microsoft Office

Good customer service skills

Ability to work under own initiative and as part of a team

Ability to work under pressure

Reliable, punctual and conscientious



Interest in and enthusiasm for theatre and the performing arts

Commitment to the plans for the future direction of the Exeter Northcott

Flexible, adaptable and positive within a team

An excellent eye for detail

Desirable

Marketing skills and experience

Graphic design skills/proficiency in Photoshop

Website content management skills and experience

Good copywriting and proof-reading skills

Visual and creative flair – understanding the power of the image to communicate messages

Experience of working in a theatre or arts environment

Experience in a computer based sales environment

Note: this job description may develop and evolve with the growth of Exeter Northcott Theatre

7. Hours of Work

Post Show Day Non Show Day

Box Office, Display & Print Officer – 20 hours per week

Monday 11:40 to 8pm (20 min break), Tuesday, Wednesday & Thursday 4pm until 8pm

Monday 9:40am to 6pm (20 min break), Tuesday, Wednesday & Thursday 2pm until 6pm

You will be expected to undertake evening and weekend work as appropriate to your responsibilities. For permanent staff no overtime is payable, time off will be given in lieu of extra hours worked and of hours worked on Bank Holidays. Annual Leave: 20 days plus Bank and other Public Holidays. Additionally, you will be entitled to 1 day

extra holiday per annum for every full year (1st April – 31st March) of service with the Theatre up to a maximum of five extra days.



How to find the Exeter Northcott Theatre

Situated on the University of Exeter’s Streatham Campus on Stocker Road, the Exeter Northcott Theatre has good public transport links and plenty of evening and weekend parking a short distance from the theatre. Parking spaces are limited during the day in term-time. If you are driving please check the information below. Getting here by bus The D bus runs from Exeter City Centre direct to the campus. For

more contact 01392 427711 or visit www.stagecoachbus.com.

Getting here by car Detailed driving directions can be found on our website

Parking is very difficult on weekdays during term-time so if you are coming to the theatre by car for an interview please let us know. The nearest car parks to the theatre are Car Parks C & D, located only a few minutes walk away. Please note that before 6pm Visitors to the Campus can only use Car Park C which is located next to the INTO Academic Centre at the top of Stocker Road. Entrance to the car park is on North Park Road, opposite the bus stop. This is a Pay & Display Car Park.

Larger versions of these maps can be found on our website

Getting here by train From Exeter St Davids Station, take the 1km walk up the hill to the University Campus. Alternatively, taxis are available from both Exeter St David’s and Exeter Central railway stations. For more information on train services contact 08457 48 49 50 or visit www.nationalrail.co.uk

Getting here on foot or by bike We’d like to encourage those who are able to walk or cycle to the Theatre to do so whenever they can. There are several cycle paths and lanes in and around the Theatre and University Campus, to ensure the safety of cyclists. Please do contact the Box Office on 01392 726363 if you have any queries about planning your visit.


http://www.stagecoachbus.com/

http://www.nationalrail.co.uk/

Documents

Recruitment Information Box Office, Display & Print Officer · their twenty-first century staging of Samuel Taylor-oleridge’s Rime of the Ancient Mariner. This autumn, the theatre