RECORDS MANAGEMENT

HCS449

Records Management

Urgent Care Clinic Merger Problem: records management systems

differ Challenges Implementation & Strategies Collaboration Teams & Roles Solutions & Barriers

Challenges

Uniting clinics Separate staffing groups

Charting systems choose one or Keep both

Challenges of ERM Employ outside trainers

Challenges

Sam’s clinic Uses number code system

Serial Unit Serial unit

Other clinic Uses alphabetical system Also uses electronic records

EMR Competence Expensive

Strategies to Avoid Conflict

• Manager conferences• Staff training • File checking • Have employees select a system

• Paper vs. electronic• If paper, select category & sub-category

• Began with new files • Upsurge joint understanding

Welfares to Strategies

Employee-to-employee training Saves time Less missed work Builds belief Helps confidence Great at join in both facilities’ staff

Implementation

Reducing Barriers Practical Policies &

Training Enactment of Two

Systems Applying Procedures &

Policies

Implementation with Little Disruption

Communication Needed Eliminate interruptions

Patient Care Gratification Dominant

Integrations Implementation Encourage staff response

Computer Software System User-friendly

Collaboration

Establish Strategies Evade duplicating efforts

• Accountable Resources & Structural Efforts• Organized = not squandered

• Orderly Development• = synergistic outcomes

Collaboration

• Get Vital Data

• Identify Dynamics

• Address Urgencies

• Emphasize Implementation Worth

• Support Growth Achievement

Team Roles

• Define team objectives

• Choice medical records system

• Define best implementation

• Classify needs for success

Individual Roles

• Being the “Right” Person

• Being a Confident Person

• Having a Decent Attitude

• Eager to Work Hard

Barriers & Solutions

Poor teamwork Slows implementation Solution

• Inspire trust & respect• Foster team environment through proceedings

Lack of Communication Makes confusion, dissatisfaction Solution

Inspire open communication Q&A sessions

Conclusion

Overwhelmed Challenges Pick a System Include Staff Solicit Response Endlessly Apply Collaboration Methods Quickly Address Anxieties Inspire Communication Endorse Optimistic Environment

References

Alberto, J., & Herth, K. (2009). Interprofessional Collaboration within Faculty Roles: Teaching, Service, and Research. Online Journal of Issues in Nursing, 14(2), 5. Retrieved from https://ehis.ebscohost.com/eds/detail?vid=2&hid=109&sid=a79d7870-acc8-47cc-a5d5-753a9c79d127%40sessionmgr110&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=rzh&AN=2010504672

Chaivetta, KA. (2005, October 25). Merger integration strategies: planning for success is crucial part of m&a process. Retrieved from http://wraltechwire.com/business/tech_wire/opinion/story/1163237/

Colvard, M., Charles, S., & Kraft, S. (2004). Productivity Software On the Cheap. Review of Ophthalmology, 11(11), 23-26. Retrieved from http://ehis.ebscohost.com/eds/pdfviewer/pdfviewer?sid=66b3292a-4b74-46fd-a304-391759d50b2f%40sessionmgr113&vid=3&hid=121.

Curtis, R. S. (2001). Successful Collaboration Between Hospitals and Physicians: Process or Structure? Hospital Topics, 79(2), 7. Retrieved from https://ehis.ebscohost.com/eds/detail?vid=2&hid=109&sid=561a6b7e-5c2f-4cfb-ba50-4ed18ee11231%40sessionmgr111&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=rzh&AN=2002114474

References

Free Management Library. (2011). Basic Overview of Various Strategic Planning Models. Retrieved from http://managementhelp.org/strategicplanning/models.htm

Furukawa, M. F. (2011). Electronic Medical Records and Efficiency and Productivity During Office Visits. American Journal of Managed Care, 17(4), 296-303. Retrieved from http://ehis.ebscohost.com/eds/pdfviewer/pdfviewer?sid=66b3292a-4b74-46fd-a304-391759d50b2f%40sessionmgr113&vid=7&hid=121.

Harvard Business School. (2002). Your Company Strategy. Retrieved from http://hbswk.hbs.edu/archive/3020.html

HCareers. (2009). How employee training benefits everyone. Retrieved from http://www.hcareers.com/us/resourcecenter/tabid/306/articleid/324/default.aspx

O’Daniel, M. & Rosenstein, A. H. (2008). Patient Safety and Quality: An Evidence-Based Handbook for Nurses. AHRQ Publication No. 08-0043. Agency for Healthcare Research and Quality, Rockville, MD. Retrieved from http://www.ahrq.gov/qual/nurseshdbk

University of Phoenix. (2011). Case Studies. Retrieved from University of Phoenix, HCS449 - Health Administration Capstone website.