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“the one-stop” solution for Cash Management Reconciliation process and case study Incide nts Shorta ges

Recon traning

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Page 1: Recon traning

“the one-stop” solution for Cash

Management

Reconciliation process and case

studyIncidents

Shortages

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Definition of 'Reconciliation'

Recon process used to compare two sets of records to ensure the figures are in agreement and are accurate. Reconciliation is the key process used to determine whether the money leaving an account matches the amount Dispensed, ensuring the two values are balanced at the end of the recording period.

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How to resolve itThere is much type of difference does comes. First you have to identify the discrepancy type such as below described, and ensure that discrepancy should be resolved within agreed turnaround time Turnaround time as per below-

DisputesShortagesMIS Discrepancy

48 hours3 working days3 working days

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Category of Disputes

Dispute

Category• Customers claims• Customer charge back• Banking Ombudsman• System shortage• Currency interchange

Solution• Overage /Switch excess• Switch Excess/overage• No excess cash Certificate• Overage• Overage

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Category of Shortage

Shortages

Category• Physical shortage• Recon difference• Switch decreased• Negative balance• dispensed shortage• Misdispenstion • Reporting error

(opening Closing Mismatched)

solution• FCR report • Justification, scan

counters , working sheet

• working sheet ,C3R report, scan counters

• Scan counters• Recovery from Bank

customers• Revised C3R report, on

T+2

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Reconciliation process flow

LOGICASHMail received from MSP•MSP Name•Bank Name•Category•ATM ID•ATM Location•Region •Transaction Date•Transaction No.•Requested amount•Dispute amount

LC Branch Action • Mail received• Mapped in available LC

tool• Investigate the case and

contact to concern custodian

• Analyze the provided EJ• Collect the required

document• Assign the custodian

name• And send it to LC HO

LC HO Action•Received the Branch revert•Cross verify with EJ log• As per EJ and branch revert recon team will provide LC status(Acceptance Of cases)

•Update the same to various customer (MSP)

48 Hours

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Dispute Case study

Dispute• FSS• UNBI• FKL0134U• DELHI• TXN No 6240• TXN DATE- 15-Aug-2014• Dispute Amount - 10000

Investigation• Switch counters• Machine counter• EJ Analyze

identifying Error• assingn the

custodian Name

Result• No switch Excess• No physical

overagae• CDM Error on EJ

log• As per EJ error

Accepted• Recovery is valid

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EJ ANALYSE

Machine offline due to transaction failed

[000p[040q(I * 6240*2*E(1*300002000,M -13,R-10010 NAJAFGARH

DATE TIME ATM ID

15/08/14 06:42 FKL0134U CARD NUMBER:

5048340003104050007 TXN NO: 6240

WITHDRAWAL SAVINGS

SORRY UNABLE TO PROCESS

RESPONSE CODE 000

Presenter Error

CONTACT BANK SMART WAY TO BANK [020t

SST IN SUSPEND MODE [020t

SST OUT OF SUSPEND MODE

[0r(1)2[000p[040qe1w3h162

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Counters Verification

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BANK WISE DEDUCTION JAN-2013 to DEC -2013

Dispute• NCR• SBI• S10A005936009• DELHI• TXN No 5228• TXN DATE- 23-Aug-2014• Dispute Amount - 5000

Investigation• Switch counters• Machine counter• EJ Analyse

identifying Error• assingn the

custodian Name

Result• No switch Excess• physical overage

reported• PRASENTER

Error on EJ log• As per EJ error

Overage found• Rejected

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MONTH WISE DEDUTCTION FROM JAN -2013 to DEC -2013

*5228*2*E*300000005,M-13,R-10001 SEC-82 NOIDA Presenter error DATE TIME ATM ID 08/23/14 20:11 S10A005936009 CARD NUMBER 6220181007900037718 TXN NO 5228 RESPONSE CODE 000 WITHDRAWAL RS. 5000.00 FROM A/C 00000020013941434 RS. *5228*1*P*21,M- *640*08/23/2014*20:12* SUPERVISOR MODE ENTRY *641*08/23/2014*20:12* SUPERVISOR MODE EXIT *5228*1*R*09 *5228*1*P*20,M- Machine gone In Auto supervisory SST OUT OF SERVICE SST IN SERVICE *5228*1*D*0,M-010202004240,R-0 SEC-82 NOIDA

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DEDUCTION BY MSP & MONTH WISE JAN -2013 TO DEC-2013

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LOSS CATEGORY JAN-2013 To DEC-2013

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INCIDENT APR-2013 to DEC-2013

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TOTAL DEDUCTION JAN 2013- DEC 2013

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AMOUNT RECOVERED

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AMOUNT TO BE RECOVER

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Thank You