RecommendedMinimumRequirementsforCiscoMeetingApplicationWebRTCUse

Forthebestexperiencethefollowingrequirementsandrecommendationsshouldbefollowed.

Requirements:

o ExternalUSBwebcameracapableofatleast1280x720resolutionorhigher,Or

o Builtinlaptopwebcameracapableofatleast1280x720resolutionorhigher.

o ExternalUSBmicrophone(usuallypartofanexternalUSBcamera),orbuiltinlaptopmicrophone.

Recommendedconnectionspeed:o Wiredconnectionandbroadband

servicerecommended§ (Wirelesscarriersandsatellite

serviceNOTrecommended)o 768kbpsminimummustbemaintained

bothuploadanddownload§ 2Mbpsrecommended§ TestyourInternetSpeedby

goingto:http://speedtest.uen.net

Recommendedcomputerspecifications:o Windows10HighlyRecommendedo MacOS10.10(Yosemite)minimumo QuadCoreo 4GBRAMMinimum

OtherRecommendations:

o UsethelatestversionoftheChromebrowser(atleastVersion63.0.0orhigher)

o HaveNOotherappsorprogramsrunningwhileusingCMA/MeetingServeruponconnection

o (ifSkype,GoogleHangouts,orotherapplicationsthatmaybeusingyourwebcamarerunningthiswillcauseissues)

o Itishighlyrecommendedthatstudentsuseaheadsetwithmicrophoneforthebestaudioexperience.

Recommendationsforhavingthebestexperience:

o Useaheadsetinsteadofbuilt-inspeakersandmicrophones.Thiswillimproveyouraudioandhelppreventechoesatotherlocations.

o Muteyourmicrophonewhenyouarenotspeaking.Thispreventsothersinthebroadcastfrombeingdistractedbybackgroundnoiseatyourlocation.

o Otherinternetconnecteddevices/servicescansignificantlydecreaseyournetworkspeed(e.g.GamingConsoles,iPads,Netflix,etc.).Ifyournetworkspeedisneartheminimumrequiredspeed,ensurethesedevices/servicesarenotinuseonyournetworktoensureamorereliablenetworkconnection.

IMPORTANT!Itishighlyrecommendedthatyoupre-testyourconnectionandcomputercapabilitiesbeforeyourfirstscheduledevent.PleasecontacttheUENOperationsCentertoconductanaudioandvideoconnectiontestbycalling1-800-863-3496,option1,thenoption1again.Pleasenotethatusingadesktopvideoconferencingapplicationisconsidereda“besteffort”connection.Therearemanyvariablesinconnectingdependentupontheindividual’scomputerandnetworktheyareusing.Therearemanyissuesinconnectingthattechnicalsupportmightnotbeabletoresolveforyou.

CiscoMeetingApplicationWebRTCconnectiontroubleshootingtipsandhelpguide

Pleasenote:Chromeistherecommendedbrowsertouseforjoiningusing“guest”links.

ThefollowingsectionswillprepareyoutoconnectasaguesttotheUENIVCSystem.

1. Copyandpastetheprovidedguestlinkintotheaddressfieldofanewtab(seefig.1.5)andhitenter(or

ifChromeissetasthedefaultbrowser,justclickonthelink),butbesureyouareintheChromebrowser.

Fig.1.5

2. YoushouldnowbeattheCMAguestloginscreen(seefig.1.6).Thepageshoulddisplaythetitleoftheeventyouarejoining.BelowthetitleoftheevententeryourfullnameintheNAMEfieldandclickthe“JOINMEETINGASGUEST”button.

Fig.1.6

3. Ifyougetamessageinredindicating“Couldnotjoinmeeting”,pleaseclickonthe“Joinmeetingasguest”buttonagainanditshouldgetyoutothenextstep.

4. Youshouldnowbeatthepagewhereyouwillneedtovalidateyourwebcamera,microphoneandspeakersaswellasallowingCMAtosendyounotificationswhileconnectedtoyourevent/co-space.

(cont.nextpage)

IMPORTANT:Beforeproceeding,ensurethatawebcameraandmicrophoneareconnectedtoandenabledonyourcomputer.PleasenotethatyoumustclickALLOWinthefollowingsteps.IfyouaccidentallyclickBLOCK,youwillneedtorefertotheadditionaltroubleshootingsectionbelowlabeled“ISSUE2:Iamunabletoselector“validate”mycameraandmicrophone.”

5. Apopupwindowwillappearaskingyouto“Shownotifications”,clicktheALLOWbutton(seefig.1.7).

Fig.1.7

6. Next,youwillgetasecondpopupwindowaskingtouseyourmicrophoneandcamera.ClicktheALLOWbuttoninthesecondpopupwindowtoallowyourcameraandmicrophonetobeenabled(seefig.1.8)

Fig.1.8

7. Youshouldnowseethescreenbelow(seefig.1.9).Underthe“Usethiscomputer”tab,selectyourdesiredCameraandMicrophonefromthedropdownlist.AfterensuringyoucanseeyourselfthroughyourcameraandyourmicrophonemeterismovingwhenyouspeakCLICKthe“JOINMEETING”buttontobeconnectedtoyourevent.

Fig.1.9

Ifyouarehavingproblemsconnectingafterfollowingtheabovestepsthenextpagesincludesomeadditionaltroubleshootingstepstotry.

ADDITIONALTROUBLESHOOTINGSTEPS

ISSUE1:I’mbeingaskedtoentera“meetingID”.

- IfatanypointduringthejoinprocessyougetascreenthatisaskingforaMeetingID(fig.1.10)pleasetrythefollowingsteps:

a. Refertoyouroriginaljoinlinkthatshouldlooksomethinglikethis:https://join.avc.uen.net/invited.sf?secret=JHSy8REDMIKFV9.xlgug2A&id=378929769

b. ThemeetingIDisthestringofnumbers(usuallyninenumbers)foundattheendofthelinkashighlightedabove.

c. EnterthisstringofnumbersinthefieldinthewindowthatasksfortheMeetingIDasshownbelow(thenumberwillbedifferentfordifferentevents).Leavethepasscodefieldblank.

d. ClickJoinmeeting.

Fig.1.10

ISSUE2:Iamunabletoselector“validate”mycameraandmicrophone.

1. Ensureyouareusingawebcamerathatiscapableof1280x720presolution.

2. Tryresettingthebrowsersettings/cacheandenablingallow/denypopuppromptsfornotifications/camera/microphone

a. InGoogleChrome,openthe"ClearBrowsingData"menubyclickingonthethreedotsatthetopright,selecting"MoreToolsand"ClearBrowsingData."

b. Selectthe"Advanced"tabandchangethe"Timerange"to"Alltime."

c. Checktheboxnextto"Contentsettings"thenclick"ClearData."

d. OpentheCMAlinkforyoureventinGoogleChrome.e. Typeinyournameandselect"Joinmeetingasaguest."f. Apopupwillappearaskingyouto"Shownotifications."ClickAllow.g. Asecondpopupwillappearaskingtouseyourmicrophoneandcamera.ClickAllow.

h. Youshouldnowseethescreenbelow.Verifyyourcamera,microphone,andspeakersareworking

correctly,andthenclick"JoinMeeting."

ISSUE3:I’mconnectedtotheeventbutnotseeinganyincomingvideo.1. RefreshthepagebypressingthepagerefreshbuttoninGoogleChrome.Ifvideostilldoesn'tshow,try

refreshingthepageagain.

Ifyouarestillnotabletoconnect,calltheIVCOperationsCenterat1-800-863-3496opt1,opt1again.