http://gscookiesetc.org/fallproduct/

Your Service Unit Product Team are volunteers in your local community who will be your primary contact persons during the Fall Product program. They can answer any questions you may have or help you resolve problems. Service Unit Rosters with contact information can be found on the Volunteer Resources Link on GSCookiesEtc.org.

SU Product Manager Name: (Appoints and Supports Troop Product Coordinators)

Phone #:

Service Unit Materials Coordinator Name: (Receives and passes out Troop materials)

Phone #:

Email:

SU Nut Distributor Name: (Coordinates SU initial order delivery—will provide date, time and location)

Phone #:

Email:

SU Booth Sale Coordinator Name: (Acquires booth sites and runs booth sale lottery)

Phone #:

Email:

Delivery Date, Time and Location

Our Troop pick-up day is: (Date & Time)

At (Location)

Service Unit Girl Rewards Coordinator Name: (Receives and passes out girl rewards)

Phone #:

Email:

Page

Dates and Quick Checklist

Ashdon Farms Nut Products and Pricing

Online Products and Program

Virtual Care to Share

Troops Own Care to Share

59 Minutes Quick Start

Getting Started

Becoming a Troop Product Coordinator

Training

Partnering with Troop Leaders

Verifying Girl Information in UNIFY

Accessing UNIFY

Accessing Links to Plan Book, Training

Videos and more

Modify Your Information in UNIFY

Access Girl Roster in UNIFY

Inspire Girls to Lead (5 Skills)

Hold a Family Meeting

Place Your Initial Nut Order

Fall Program Begins

Troop Bank Information Upload

Girl/Parent Enters Initial Order

Troop Initial Order Process

Troop Initial Order Submitted

Late Initial Order

Pick-up Your Initial Order

Pick-Up Troop Initial Order

Distribute Orders to Girls

Pick-Up Late Initial Orders

Re-Stock and Re-Energize

Placing Cupboard Orders

Ordering Additional Virtual Care to Share

Picking Up Cupboard Orders

1-2

3

4

5

6

7-9

10

11

12-15

16

17-18

Open a Store or Go Door-to-Door

Guidelines for Booth Sales

Parent/Daughter Booth Sales

Door-to-Door, Nut Stands, Walkabouts

Manage the Money

Guidelines for Collecting Payments

Entering Girl Payments in UNIFY

Counterfeit Bills

Troop Bank Account

Troop Payments

Uncollected Funds

Extra Product

Wrap-Up the Program

End of Sale Processing

Troop Final Reports Due

Celebrate and Reward Girls

Girl Rewards

Top Seller Reception

Special Troop Patches

Troop Bonus Reward

Troop Proceeds

OC Bucks

Pick-Up and Distribute Girl Rewards

Submit Troop Paperwork

Final Rewards Adjustments

Resources

Customer Returns

Burglary/Theft/Robbery

Damaged Product

Online Marketing for Girls

What to Do About Selling Issues

Tax-Deductible Products

Websites

Additional Support

Position Description

Notes

Dates to Remember

19-20

21-24

25-26

27-29

30-31

32

33

34

35-36

Back Cover

Page

Before the Program Begins

September 5-15 (pages 3-9)

September 6 and beyond

(pages 10-11)

September 20 (page 8)

Meet the Products

Qualify for Troop Product Coordinator position

Connect with Service Unit Product Manager and Materials Coordinator

Complete training

Partner with Troop Leaders to prepare for Family Meeting

Visit www.GSCookiesETC.org/fallproduct for updates and links

Accessing UNIFY

Verify Girl Information in UNIFY

Inspire Girls to Lead

Hold a Family Meeting

Collect completed Parent Responsibility forms (last 2 pages of the

Family Guide)

Distribute materials only after Parent Responsibility form is collected

Troop Launch Emails begin

During the Program

September 21 (page 12)

October 3 (page 12)

October 4 (page 12)

October 4-6 (pages 13-14)

Oct. 4-Nov. 3 (page 12)

October 6 (page 15)

October 18 (page 15)

Fall Product Program begins

Girl Launch Emails begin

Upload of troop bank information into UNIFY begins

Girls/parents enter their Initial Order into UNIFY

Troops process Initial Orders

Girls continue to make direct, Care to Share, and online sales

Troop Initial Order submitted in UNIFY by 9:00 AM

Late Initial Orders due

1

After the Program

November 4-6 (pages 25-26)

November 5 (page 23)

November 6 (page 26)

November 7 (page 23)

January (page 29)

January 20 (page 29)

End of sale processing

Make final deposit into troop bank account

Payment Adjustment form submitted by 3:00 PM if needed

Final troop reports due to Service Unit by 9:00 AM

ACH debit of troop final balance begins

Pick-up girl rewards from the Service Unit Rewards Coordinator

Final girl reward adjustments due

Throughout the Fall Product Program

Aug. 15-Nov. 6 (pages 30-34) Resources

Websites

Additional Support

Position Description

2

October 19-22 (page 16)

Oct. 22-Nov 8 (pages 21-22)

October 22 (pages 17-18)

October 25 (pages 19-20)

November 1 (page 21)

November 3 (page 30)

Pick-up and Distribute nut and chocolate products

Girls turn in money as sales are made

Collect product money from girls throughout the program

Count money and give a receipt to the parents

Record payments in UNIFY

Deposit money into troop bank account

Cupboards begin to open

Contact Cupboard for additional product as needed

Allocate late initial, additional nut orders, and booth sales to girls in

UNIFY including Care to Share

Booth Sales begin

Girls’ final balance due to troop

Last day to exchange damaged product at cupboards

$5.00 Honey Roasted Peanuts Peanuts roasted with a touch of honey to make this a perfect combination.

$6.00 Cranberry Nut Mix A tasty mix of peanuts, raisins, cranberries, cashews, banana chips, almonds, and walnuts.

$8.00 Whole Cashews A classic favorite roasted and salted to perfection.

$8.00 Chocolate Covered

Almonds Crunchy almonds covered in milk chocolate will have you wanting more.

$6.00 Peanut Butter Bears Milk chocolate bears with a smooth peanut butter filing.

$5.00 Butter Toasted Peanuts Lightly roasted peanuts with a buttery flavor.

$6.00 Dark Chocolate Mint

Penguins Rich dark chocolate penguins bursting with frosty mint.

$6.00 Salsa Mix Peanuts, salsa corn sticks, toasted corn, soy noodles, almonds and pepitas.

$7.00 Dark Chocolate

Caramel Caps with Sea Salt Dark chocolate covered caramel topped with sea salt.

$7.00 English Butter Toffee Crunchy toffee handcrafted in small batches and drenched in milk chocolate.

Troops receive 90¢ for every Ashdon Farms

Product sold.

$8.00 Thin Mint Almonds Crunchy almonds covered with real dark chocolate and a hint of mint.

$7.00 Chocolate Covered

Raisins Plump raisins covered in smooth milk chocolate that is sure to satisfy any chocolate lover.

3

$8.00 Holiday Tin with Chocolate Covered Pretzels A favorite sweet and salty snack. Crunchy pretzels covered in smooth milk chocolate.

$8.00 Girl Scout Tin with

Mint Treasures Creamy milk chocolate with a refreshing mint filled center.

$6.00 Care to Share Customers purchase 1 or more cans or magazine vouchers to donate to the Care to Share community service project. This purchase is tax deductible.

Special Online Girl Rewards:

Girls may send text messages or emails inviting friends and family to order

products online using the UNIFY Online sales system!

Troop Leaders and parents will receive an email from QSP (GirlScout-sale@qspgao.com) which will

include key details about participating using the UNIFY online sales system including quick links, their ID and password, and more!

Girls can track their online sales from their Dashboard on the UNIFY online sales system.

September 21—October 4 Girls can choose to offer an online girl delivered option to

customers in the local area where the customer pays for nuts online with a credit card and then the girl delivers the online girl delivered order with the rest of her in person nut, candy orders. Girls earn credit towards girl rewards and troop earns proceeds for every item sold online, and all sales are automatically reported in UNIFY!

All online sales of nut, snack and Care to Share product count towards girl rewards for Ashdon

Farms. Online sales of magazines, tumblers, and candles count towards girl rewards for QSP.

Deadline: The last day girls receive credit for online orders is November 3, 2019. Be sure to

personalize your email to customers, encouraging them to place an online order before November 3. Online orders placed after November 3 will continue to help the Council to provide program for all girls, but will not be counted towards girl rewards or troop proceeds.

4

Online Magazine Orders (QSP Items)

Give subscriptions as gifts, renew existing subscriptions or order new subscriptions! There are over 600 magazines both print and digital versions to choose from and customers

can save up to 90% over newsstand prices!

Online Tumblers and Candles (QSP Items)

Customers may purchase stainless steel and Tervis tumblers and premium jar

candles.

Online Nut Store (Ashdon Farms Items)

As part of the UNIFY Online system, emails or texts to

friends and family will include the option for them to order,

pay for and have nuts delivered to their home/

business.

Look for this button to login to the UNIFY online sales

system.

Online Patch Send 15 emails using the UNIFY

online sales system

2019-2020 Patch Send 30+ emails using the UNIFY

online sales system

Girls who reach $200 in ONLINE sales will earn their own customized

Girls who reach $450 in ONLINE sales will earn a

t-shirt customized with their first name!

Troops Own Care to Share

Girl Scout Troops may choose their own organization to receive Care to Share donations provided they follow the guidelines on the Donation Agreement form found on www.GSCookiesETC.org/fallproduct/forms.

Patches for Troop’s Own Donation/Service Project can be ordered from our Girl Scout Shop.

Care to Share is virtual, simple & easy!

Virtual Care to Share, a Girl Scout community service project, allows girls the opportunity to participate by selling virtual “Care to Share” magazine vouchers, nut and snack items that are distributed to our nation’s military and to the Second Harvest Food Bank. What a great way to help your Girl Scout Troop, community and Council!

Before orders begin, discuss virtual Care to Share with your troop. Explain how to take orders, collect payment, and provide receipts. Explain who will be receiving the donations. Make posters for your door-to-door and booth sales.

Encourage girls to ask every customer if they’d like to participate in the virtual Care to Share program.

Care to Share purchases are tax deductible! Girls should print out Care to Share receipts (www.GSCookiesETC.org/fallproduct/forms) for customers.

Girls collect $6.00 cash for each virtual Care to Share order. Do not worry about choosing the variety of nuts or magazine, or organization. The Council will handle this for you.

Girls record virtual Care to Share purchases on their order card including the magazine vouchers.

Enter virtual Care to Share from each girl’s order card as you would any other variety. The troop will NOT receive any virtual Care to Share product. Council will deliver it for you.

After initial orders, troop places orders with Cupboard for additional or booth sale virtual

Care to Share purchases.

Allocate additional and booth sale virtual Care to Share units to the girls in the UNIFY online sales system).

Deposit all money, including funds for virtual Care to Share, into your troop bank account.

Girls earn credit towards Ashdon Farms rewards for each virtual Care to Share sold (magazine vouchers, nuts, and snack items) and troops earn 90¢ proceeds on all virtual Care to Share sales (nuts and magazine vouchers).

5

Girls who sell 8+ virtual magazine vouchers, nut or snack items for virtual Care to Share earn the Care to Share patch. The Care to

Share patch is for the virtual Care to Share program only.

The girls in the troop make the decision if they would like to participate in the Council’s virtual Care to Share program or to do a Troop’s Own Care to Share project. Service Units who do their own

Care to Share project may invite troops to participate but cannot make it a requirement.

59 Minute—Quick Start is an easy way to supercharge your troop’s early start-up funds! Girls talk on the phone with friends and family and earn money at the same time. It’s fun! It’s easy! And it only takes 59 minutes! How the 59-Minute Quick Start works:

1. First, visit the 59 Minute Quick Start website for resources at girlscouts.qspgao.com/59min 2. Second, girls register for the UNIFY online sales system, click on Text & Share and send themselves

the text payment link. 3. Third, girls call friends and family and forward the text link for payment. Girls have fun on the phone

offering a $20 gift card that can be used to purchase items on the QSP website. Sales count towards QSP girl rewards and the troop will earn $3.00 for each gift card sold. To receive free patches for each girl who sold one or more magazine or military gift cards, email the date, location, and number of girls who participated in the event to nuts@girlscoutsoc.org by November 3, 2019.

Sample $20 Magazine Gift Card Sample $20 Military Gift Card customers can purchase to be

donated to a military family.

6

Becoming a Troop Product Coordinator

Qualify for Troop Product Coordinator position (check off as you go!)

Complete registration for the 2019-2020 Girl Scout Membership year

Select Troop Product Coordinator role in MyGS, sign Volunteer Agreement, and pass background screening (once every 5 years)

Ensure Banking form with voided troop check has been submitted online (must be done every year)

Connect with your Service Unit Product Manager and Materials Coordinator for:

One copy of the Troop Plan Book

Family Guide, order card, girl business card, and girl money envelopes (1 per girl)

Receipt books (minimum 2 per troop)

Complete Troop Product Coordinator training (classroom, online or webinar)

You must complete all steps by November 1 for your troop to earn proceeds!

Troops will receive training materials in the mail the week of August 26, 2019 (one per troop).

September 4 and Beyond Welcome to Training

Troop Product Coordinator trainings are available online, in person and this year webinar training! Dates, times, and how to register for the in-person trainings as well as the link to the online training can be found on the Council’s calendar located at www.GirlScoutsOC.org/events.

Remember to bring your Fall Troop Training Packet to in-person training. If your troop did not receive a Fall Training Packet in the mail and/or you need more materials, please contact your Service Unit Materials Coordinator.

7

Verifying Girl Information in UNIFY

Beginning in September, UNIFY (our Fall Product Program software) will be uploaded on a weekly basis with all registered girls from our Girl Scout Membership database. See the instructions on page 9 to check that all of the girls in your troop are listed in UNIFY.

If girls are missing in UNIFY, please complete the following steps to ensure that all of your troop girls are registered:

Work with troop parents, Leaders, and Service Unit Data Management Coordinator to ensure registrations are submitted online for any missing girls

Submit transfer requests to CustomerCare@GirlScoutsOC.org for girls who have transferred into your troop or for girls who are no longer participating with your troop. Be sure to put “Fall Product-Girl Transfer” in the subject line of your email. These need to be submitted no later than October 1st.

If a wrong girl’s name is listed or a girl’s name does not show up in UNIFY a week after she has registered, please contact CustomerCare@GirlScoutsOC.org. They will check to see if the girl’s registration was completed. Be sure to put “Fall Product-Girl Missing” or “Fall Product-Wrong Girl” in the subject line.

Troops and Service Units will NOT be able to add, edit or delete girls in UNIFY.

September 20 and Beyond Accessing UNIFY

Beginning September 20, a launch email with the link for registering as a volunteer will be sent to you from QSP (GirlScout-sale@qspgao.com) once your Service Unit Product Manager enters your information into UNIFY. Contact your Service Unit Product Manager if you do not receive an email.

1. Click Go to Troop

Dashboard.

2. Complete the registration process with your User Name located in the launch email.

Step 1

Sample Launch Email

Step 2

Partnering with Troop Leaders

Partner with your troop leaders to:

1. Create your Troop Product Program Team (more information at www.GSCookieETC.org/fallproduct)

2. Ensure that you and all girls selling are registered for the 2019-2020 Girl Scout Membership year. All adults who handle troop funds must be registered and have cleared background screening.

3. Ensure Banking form with voided troop check has been submitted online (must be done every year).

4. Determine if your troop is willing to take on the risk of accepting checks (see page 21).

5. Have a goal setting session with the girls. Assist the girls in determining their troop and individual goals (see www.GSCookiesETC.org/FallProduct for more information about setting goals).

6. Determine plans to earn the Booth Sale and Goal Achiever Patches (see page 28).

7. Schedule Family Meeting to review the Fall Product Program, talk about troop goals, collect signed Parent Responsibility forms, and pass out materials.

8. Prepare girls for their role in the Family Meeting.

9. Set-Up troop page in UNIFY.

8

To Access Girl Roster in UNIFY:

1. Click on the Burger Menu.

2. Click Rosters.

3. Verify Girls on roster. Step 2

Step 1

Step 3

To Modify Your Information in UNIFY

1. Click on the Burger Menu.

2. Click My INFO.

3. Update your information.

4. Click Save.

Step 2

Step 1

Step 3

Step 4

To Access Links to the Plan Book, Training Videos, and More

1. Click on the Trefoil Icon.

2. Click on Program Info.

3. Click on the button for the information needed.

- Nut Order Card-electronic version of the girl order card

- Program Info & Activities-access Troop Plan Book and other resources

- Online Training-review online videos about UNIFY

- Nutritionals-access to product nutritional information

4. Click the Calendar Icon to view important dates.

Step 1

Step 4

Step 2

Step 3

9

They “earn and learn”—they earn funds for their Girl Scout activities while learning key skills that will help them in business and life. The 5 Skills apply to all Girl Scouts who participate in the Fall Product program—regardless of how they participate in Girl Scouting.

Girls set sales goals, and with their item create a plan to reach them. This matters because girls need to know how to set and reach goals, and how to succeed in school, on the job, and in life.

Girls decide where and when to sell product, how to market their sale, and what to do with their earnings. This matters because girls must make many decisions, big and small, in their lives. Learning this gives them the skills to make better decisions.

Girls develop a budget, take orders, and handle customers’ money. This matters because girls need to know how to handle money- from their lunch money, to their allowance, to (someday) their paycheck.

Girls learn how to talk (and listen!) to their customers, as well as learn how to work as a team with other girls. This matters because it helps girls do better in school on group projects, on sports teams, on the playground, and later, at work.

Girls act honestly and responsibly during every step of the Fall Product Program. This matters because employers want to hire ethical employees- and the world needs ethical leaders in every field.

Learning these valuable skills poises Girl Scouts to excel in life. Many successful business women and community leaders say they got their start selling Girl Scout products.

Go to www.GSCookiesETC.org/fallproduct/5-skills to learn more about the 5 skills and how to set goals with girls.

Encourage girls to set two types of goals:

What they would like to learn?

How much they want to sell?

10

Girls participating in the Fall Product Program are likely to complete some Financial Literacy badge requirements. See front cover of the Family Guide for badges. Consider having your leader add these activities into your Volunteer Toolkit.

Family Meeting—How to Keep it Girl Led!

Use the Family Guide for training girls and parents. Encourage the girls to assist with the Family Meeting presentation. Ideas for girl involvement include:

Passing out materials

Sharing their troop learning goals (5 Skills)

Sharing their troop sales goals and their plans for troop proceeds

Sharing individual goals

Chanting important due dates

Other items to discuss with the families:

Let the adults sign-up to help during the Fall Product Program. Parents can assist in picking up product, at booth sales, collating girl rewards when they arrive, and so much more! Don’t do it alone, ask for support!

Girls may want to give Girl Scout pins to adult family members who join the troop as GSOC Troop Helpers (or save this as a surprise for your investiture/rededication ceremony)!

Establish a system for communicating with everyone.

Share the troop’s decision if troop will or will not accept checks.

Explain Booth Sale Guidelines and required training.

Review Online Marketing for Girls and the Online Safety Pledge (see page 31 of this book).

Talk about patches girls plan to earn (such as Booth Sales).

Notify families to watch for the email from QSP which will include key details about using the UNIFY online sales system including a quick link to UNIFY, ID and password, and more!

Discuss how girls and parents can enter their Initial Order into UNIFY.

Exchange a signed Parent Responsibility form for the program materials for each girl. Be sure that the form is completed, the girl has made reward choices, and signed by the parent/guardian.

End the Family Meeting with a fun closing involving the girls and their families. For instance:

When activities are girl led, involve learning by doing, and cooperative learning, girls

achieve the desired outcomes of the Girl Scout

Leadership Experience.

Daisy, Brownies, and Juniors may want to end with a Friendship Circle with girls shouting “Leap Ahead!” as they turn out of the circle.

Have Cadettes, Seniors, and Ambassadors form a closing reflection circle including the family adults and ask each adult to give a “flair” (share a trait that girls have exhibited) that will help in the product activity. For example an adult might say they have observed “leadership” in the group.

11

Saturday, September 21 The Fall Program begins

Girls receive Launch emails from GirlScout-sale@qspgao.com with registration information for the UNIFY online system.

Girls send emails to family and friends using the UNIFY online system.

Remind girls they may offer girl delivered option to online customers where customer pays online with a credit card from September 21 through October 4.

With adult supervision, girls take nut, chocolate, and Care to Share orders using their order card.

Remind girls and parents not to collect money except for Care to Share donations.

With adult supervision, girls register online and send emails and texts to family and friends.

12

October 3 Troop Bank Information Upload into UNIFY Begins

GSOC will upload troop banking information (e.g. bank name, routing number, and account number)

into the UNIFY online sales system beginning October 3, 2019.

October 4 Girls/Parents Enter Initial Orders

By October 4, girls (with parent supervision) should submit their Initial Orders, including Care to Share nuts and magazine vouchers, into the UNIFY online sales system AND also email their Initial Order to you so that you can verify the information is correct in UNIFY.

Step 2 Step 1

To Enter Girl Initial Orders including Care to Share into UNIFY

1. Click Manage Orders on the Troop Dashboard.

2. To access a girl’s order form, click the Pencil next to her name.

3. Enter the number of items sold in the Order Card Quantity column. Do NOT include online sales in this total. Online sales are automatically added to girl totals.

4. Click Save and Continue.

Continue process for each girl who has NOT entered their initial order into UNIFY.

Step 3 Step 4

13

October 4-6 Troops Process Initial Orders

The only way to GUARANTEE having the product you want is to place an Initial Order.

All orders are entered in the UNIFY online sales system.

Any order placed in UNIFY whether it is “Saved” or “Submitted” will be ordered and the troop will be financially responsible for the order. Clicking the Submit button tells the Service Unit Product Manager the order is complete.

Remind girls to continue taking orders both online and with order card through November 3.

Check girl order entries in UNIFY.

Enter orders for nuts, chocolates, and Care to Share in the UNIFY online sales system for girls who

have NOT entered their orders.

Enter order for booth sales by the unit (not the case) in the UNIFY online sales system.

Submit the nut and chocolate orders for your troop in UNIFY after girl orders and troop’s booth sale order have been entered.

See the training videos on how to place girl orders by clicking on Program Info tab under

the Trefoil Icon in UNIFY.

To Enter Initial Booth Order

Selecting Girl Rewards

1. Click Manage Orders on the Troop Dashboard.

2. To access a girl’s order form, click the Pencil next to her name.

3. Click the Select Rewards tab.

4. Select the rewards for each level where there is a choice using the reward selections the girl made on the back of the Parent Responsibility form.

5. Click Save and Continue.

Continue process for each girl who has NOT preselected their girl rewards in UNIFY.

Step 1

Step 2

Step 3

Step 4

Step 5

1. Click Manage Orders on the Troop Dashboard.

2. Click Cupboard Order.

3. Enter your troop’s initial booth order in the Order Card Quantity column.

4. Click Save.

Step 1

Step 2

Step 3

Step 4

14

October 6 by 9:00 AM Initial Nut Order Submitted in UNIFY

NO PAPERWORK is due to the Service Unit at this time.

Troops are encouraged to run the T-2 Nuts/Candy & Magazine report to use when picking up product from their Service Units and for your troop records.

October 18 Late Initial Orders

Troops missing the deadline for placing their Initial Order online may to order items through their nearest

cupboard. Cupboard orders are not guaranteed and are filled on a first come, first served basis.

On Friday, October 18, 2019, email your troop order to a cupboard using the Cupboard Order Form located at www.GSCookiesEtc.org/fallproduct/forms. You will be able to pick-up the Troop’s order on Tuesday, October 22, 2019 or soon after, depending on the hours kept by the cupboard (see pages 17-18 for more information).

Cupboard orders are not guaranteed and are filled on a first order received, first order

served basis.

To Submit Troop’s Nut Order

To run the T-2 Troop Order-Nuts, Candy Mags & More report:

1. Click Manage Orders on the Troop Dashboard.

2. Click Submit Troop Order once all girl and troop cupboard orders have been placed.

1. Click the Burger Menu icon.

2. Click Reports.

3. Click View Reports to get to the report listing.

4. Click the T-2 Troop Order-Nuts, Candy Mags & More report in the Troop Reports section. Step 3

Step 1

Step 2

Step 4

Step 1

Step 2

15

Pick Up Troop Initial Order

The Service Unit Nut Distributor will schedule a date and time for each troop to pick up their product from the Service Unit.

Carefully check and count the product you receive before signing the receipt. Damaged product can be replaced through a cupboard.

The troop is financially responsible for all product received on the signed receipt.

Take the troop’s order directly home. Keep away from direct sun or excessive heat, water leaks, pets, and ensure product is not placed on floor of garage.

Products are insured against fire and theft through the point of delivery to the Service Units. However, once they have been distributed to the troops, the products and related funds are the responsibility of the troop, parents, and girls.

Distribute Orders to Girls

Sort each girl’s order prior to pick-up.

Fill in money envelope for each girl.

Distribute product to the girls with their money envelopes.

Have parents and girls count and sign for their product. Use receipts for all transactions.

Give parent the yellow copy of signed receipt and save the white (original) copy with troop records.

DO NOT use the girls’ Initial Order product for booth sales—you may not be able to get it replaced.

Instruct girls to deliver orders and collect money immediately. Remind them to deliver all items ordered.

Remind girls and parents to turn in money as quickly as possible. Emphasize the date that final payment is due (Friday, November 1, 2019).

Instruct the girls to notify you at once if a customer has moved or refuses to accept the items ordered. Everyone in the troop can help sell those items. Since the nuts are part of the troop’s order, they are a troop responsibility.

If there is a large quantity of refused product, notify the Service Unit Product Manager for assistance in locating a booth or neighborhood in which to sell. They may also know of a troop that needs extra product.

Pick Up Late Initial Orders

Pick up late Initial Orders and/or additional orders from a cupboard and distribute to girls.

Have parents and girls count and sign for their product. Use receipts for all transactions.

Collect money from the girl’s Initial Order and deposit into troop bank account.

Damaged product can be

replaced at a cupboard.

16

Placing Cupboard Orders

Email the cupboard volunteer at least 48 hours ahead of the desired time using the Cupboard Order form located at www.GSCookiesEtc.org/fallproduct/forms.

Products can be ordered by the unit or by the case (1 case = 12 units).

If you are the Troop Product Coordinator for more than one troop, you must place a separate cupboard order for each troop. Make sure you place the correct order for the correct troop.

Cupboard Manager will confirm order, pick-up date, and time via email.

Note: Requested pick-up days are not guaranteed until

confirmed by Cupboard Manager.

Please email the cupboard if you need to cancel or reschedule the pick-up time.

Cupboards cannot accept returns or make exchanges except for damaged products.

Cupboard Managers are Volunteers Just Like YOU!

Cupboards are run by VOLUNTEERS and they deserve courtesy and gratitude. All Girl Scout Troop Helpers who pick-up troop orders should always be kind and polite towards our volunteer Cupboard Managers.

Troops may not return or exchange unless damaged.

For your convenience, additional product will be available from cupboards. A Cupboard is a volunteer who stores Fall products in their garage and distributes to Troops. Cupboard orders are not guaranteed and are filled on a first come, first served basis.

The Cupboards will:

Open on Tuesday, October 22 or soon after

Will not be able to fulfill call-in or drive-up orders

Locations of the Cupboards will be posted on www.GSCookiesEtc.org/cookies/volunteerresources but you will need a password to access. See front cover of this book for this season’s password. This listing will be updated as locations may close gradually throughout the program to consolidate inventory.

17

Picking Up Cupboard Orders

Only Troop Helper adults who pass background screening are allowed to pick-up and sign for product. Usually this is the Troop Product Coordinators or Troop Leaders. If you authorize another member of the troop to make the pickup, they must be a registered and screened Troop Helper who is authorized to drive and handle money for Girl Scouts. Please give the cupboard volunteer the person’s name when the order is placed. Minors may not sign for

product.

Do not put the order in your car until after the entire order has been pulled, counted, and signed that it is correct. Troop is financially responsible for all product listed on signed receipt!

Check the troop number and Service Unit information at the top of the cupboard receipt is correct before signing for the items.

BE SURE TO KEEP YOUR COPY OF THE CUPBOARD RECEIPT.

TROOPS DO NOT ENTER CUPBOARD PICK-UPS. The Cupboard Manager will enter all the product picked-up from their cupboard into UNIFY within 48 hours.

Troop orders not picked up on confirmed pick-up date will be deleted and troops will have to submit a new order.

Distribute late initial and additional orders to girls using receipts.

Allocate late initial, additional orders (including Care to Share) and booth sales to girls into UNIFY (see page 25 for instructions on allocating product).

Ordering Additional Virtual Care to Share (Nut and Magazine Vouchers)

Troops place an order with a cupboard for any additional and booth sale virtual Care to Share products.

Here’s how:

Place the order via email with any cupboard using the Cupboard Order form located at www.GSCookiesETC.org/fallproduct/.

Include your Service Unit and Troop # in the subject line of your email.

The Cupboard Manager will confirm the order (no signed receipt necessary) and enter it into UNIFY within 24 hours of confirmation.

The troop will not receive any virtual Care to Share product. Council will deliver it for you (see page 5).

Count your order BEFORE you sign the receipt!

All virtual Care to Share purchases count towards girl nut rewards.

18

Guidelines for ALL Booth Sales Including Parent/Daughter

All Girl Scouts should wear their Girl Scout Uniform at booth sales to officially represent the Girl Scout Movement. Girl Scout uniform consists of Tunic, Sash, or Vest for displaying official pins and awards, combined with their own solid white shirt, khaki pants or skirt, and a scarf. Adult Girl Scouts at booths are encouraged to wear a Girl Scout shirt to show their pride in the movement.

Girl Scouts may only sell GSOC Fall Product at booths (girls and troops should not promote or sell anything at a booth other than GSOC products or sell another Council’s products).

If booth sales are marketed through social media platforms, they should always be done through accounts set to “private.” Friends and family of a girl must not market or share a girl’s contact information, sales links, or sales information on public-facing online sites.

All booth sale sites must be secured and scheduled through the Booth Sale Coordinator.

A permission slip is required for all booth sales (even if you will be there with your own daughter).

Have permits on hand if required by the city- check with the Booth Sale Coordinator.

Be at the booth sale location, ready to set up, at reserved the time.

Follow store guidelines for number of girls, placement of booth, signage, etc.

Print and bring copies of the Booth Sale FAQs and prep girls to answer questions.

Ensure that both the girls and the table are not blocking traffic going into or out of the store.

Settle all disputes politely and calmly in the Girl Scout manner. Do not involve the Store Manager. Contact your Booth Sale Coordinator immediately if there is a problem.

Do not bring friends, siblings, or tagalongs of any age.

Only accept cash from customers and remember to bring change. Money should be safeguarded by an adult. As money accumulates, place in a locked trunk of a car.

Use a counterfeit detection pen and light. Do not accept anything larger than a $20 bill.

Remove all boxes and trash before leaving booth site and dispose at home.

If you must cancel a booth sale, be sure to cancel it with your SU Booth Sale Coordinator immediately. This will open the time slot to other troops.

Additional Guidelines for Troop Booth Sales:

Two adults who are registered and have passed the background screening are required at troop booth sales to supervise girls and money.

Divide booth sale times into shifts and adjust shift length as needed to fit girls’ attention spans.

Follow store guidelines. Most stores prefer no more than two girls at a door at a time.

Make deposits into troop’s bank account immediately after booth sales to ensure the money is safe.

Divide the number of items sold at a booth sale fairly among the girls participating.

Booth sales are a privilege granted to us by local merchants. If abused, even unintentionally, could cause all

Girl Scouts to lose the opportunity for booth sales at these locations permanently. Girls and adults need to be

careful and considerate of the merchant’s property and customers. Booth Sales are only permitted October

25 through November 3, 2019.

19

Additional Guidelines for Parent/Daughter Booth Sales:

Parent/daughter teams consist of one legal adult guardian and their Girl Scout daughter(s).

Anything beyond one parent and their Girl Scout daughter(s) at a booth sale is a troop activity and must meet safety guidelines requiring at least two screened adults.

Parent/daughter teams may run a booth sale for their troop provided it is reserved by their Troop Product Coordinator. Allow for time between shifts for rest and meal breaks.

Troop Product Coordinator and parent must determine in advance if the products being sold are to be girl additional sales (where the family is responsible for all product taken) or troop booth sale units (which can be returned to the troop). If it is determined that the product is troop booth sale units, the parent attending the booth sale must be a Troop Helper and have passed the background screening.

Parent/Daughter booth sales will be held to the same etiquette standards as troop booth sales.

Adults or girls not following Girl Scout guidelines could result in negative

consequences for the entire troop.

The consequences could consist of one or more of the following:

Loss of girl rewards Loss of troop rewards Loss of future booth sales Troop not being able to participate in future booth sale lotteries

Go to www.GSCookiesETC.org/fallproduct/forms for more about booth sales including:

Booth Sale Checklist Tips for a Better Booth Sale How to Create a Booth Sale Display

20

Door-to-Door, Nut Stands, Walkabouts

Direct sales are permitted throughout the entire product period.

Door-to door sales are just as effective as booth sales and sometimes even better!

Girls, with adult supervision, may sell door-to-door in Orange County residential areas only.

Nut Stands are permitted on Orange County residential property only. A stand on the sidewalk or corner needs permission from the Service Unit Booth Sale Coordinator.

Walkabouts, where girls go door-to-door in groups, are permitted with two Troop Helper adult supervisors.

Guidelines for Collecting Girl’s Product Money (November 1 final balance due)

Troops should:

Collect product money from girls throughout the program.

Count all money received in the presence of the parent/guardian or another adult. Troops give adult a signed receipt and keep a copy for troop records.

Record girl payments in UNIFY.

Make all bank deposits into the troop account.

Accepting checks is highly discouraged, but may be unavoidable from family and friends. Partner with your Troop Leaders to determine if the troop will accept checks and instruct the girls and parents of troop’s decision at your family meeting.

More information about accepting checks and accepting Credit Cards can be found on www.GSCookiesEtc.org/FallProducts/forms.

Troops make deposits into troop account promptly

and frequently.

21

To Enter Girl Payments in UNFY:

1. Click Manage Orders on the

Troop Dashboard.

2. Click the blue button under

Payment.

3. Enter transaction information.

4. Click Save.

Step 1

Step 2

Step 3

Step 4

Troop’s Bank Account Information

Troop submits an online troop banking form with scan of voided troop check attached. A link to the troop banking form is at www.GSCookiesETC.org/fallproduct/forms

GSOC will upload troop banking information (e.g. bank name, routing number, and account number) into UNIFY beginning October 3, 2019. Please complete a new online troop banking form immediately if your troop banking information has changed.

Failure to notify GSOC of bank account changes may result in a $15 processing fee.

Counterfeit Bills

While it doesn’t happen too often, a troop may receive a counterfeit bill and not even know it. To better protect your troop from receiving a counterfeit bill, we recommend the following:

Do NOT accept bills larger than a $20

Take time to look at and feel the money you receive

Check for obvious things like duplicate serial numbers

Check for the security stripe and watermark by holding the bill up to the light

Use a Counterfeit Detection Pen with UV light

If your troop receives a counterfeit bill, please follow the steps on www.GSCookiesETC.org/fallproduct/forms.

If counterfeit bill was received from a parent, it is the troop’s responsibility to collect reimbursement from the parent. Council will reimburse up to $20 per troop for counterfeit bills received.

More tips can be found on www.GSCookiesETC.org/fallproduct/forms

Editing Girl Payments in UNIFY:

Step 1

Step 2

1. Click Manage Orders on the Troop Dashboard.

2. Click the blue button under Payment.

3. Click the pencil next to the transaction to be updated.

4. Update the information.

5. Click Save.

Step 3

Step 4

Step 5

22

Troop Payments

All Council proceeds will be collected from troops via ACH (Automatic Clearing House) debit. ACH is a nationwide electronic funds transfer network which enables banks to distribute electronic charges (debits) to bank accounts and to settle such entries.

Beginning Thursday, November 7, 2019, Council will automatically withdraw the amount owed from each troop’s account.

Make final deposit into troop account by Tuesday, November 5, 2019.

The full balance of Council proceeds will be debited from troop accounts beginning Thursday,

November 7, 2019.

Debits may not show-up on troop account for several days. Notify GSOC only if debit has not shown up by December 12, 2019.

If the amount due is more than the balance in the troop bank account, you must complete the online Payment Adjustment form to reduce the troop payment amount due to insufficient funds. This form can be found on the Product Sales website (GSCookiesETC.org/productsales/forms). Completed

form must be submitted by 3:00 pm on Tuesday, November 5, 2019.

Please have the following information ready when completing the Payment Adjustment form:

Troop #

Service Unit Information

Contact name and number

The amount owed

The amount that can be taken from troop bank account on Thursday, November 7, 2019

If a payment plan is requested:

Payment must be made by cashier’s check or money order (troop or personal checks will not be accepted).

Troops missing payment plan deadlines are subject to a $15 fine per week and may be sent to collections.

Council will upload the troop’s payment into UNIFY after the bank has completed the ACH debits.

If you do not notify us in time, and the payment is not honored by your bank, the ACH debit will be rejected and the troop will be charged for all NSF (Non Sufficient Funds) fees incurred by the rejected transaction.

Note: The Council will mail a check in December to troops who do not sell enough nut product to retain their magazine proceeds. These checks will be sent in December provided Troop Product Coordinator has been appointed and troop has entered address information into UNIFY. Troops earning less than $10 in Troop Proceeds will receive their earnings in OC Bucks. Troop proceed checks may be delayed until January for troops who do not enter their address into UNIFY as Council researches the Troop Treasurer information.

23

A payment can be reduced but cannot be waived altogether

Uncollected Funds

Call the family to discuss the problem and make payment arrangements.

Document all contacts with parents, date of contact, and results for any outstanding money.

Alert the Troop Leader and the Service Unit Product Manager.

Do not hold up final reports or payment of balance due to Council because of delinquencies.

Complete a Delinquency Report online and upload a written record of the situation, noting dates and contacts made regarding the delinquent funds. Include copies of all receipts given and the signed Parent Responsibility form. Form must be completed online by 9 am on Wednesday, November 6,

2019.

See the Delinquency Report on the Fall Product Website (www.GSCookiesEtc.org/fallproduct/forms) for more information regarding uncollected funds and a link to the form.

If a Delinquency Report is not submitted by 9 am on Wednesday, November 6, 2019, Council will not be able to assist the troop with collection and the troop will have to absorb

the loss.

Extra Product

Sometimes, unforeseen circumstances happen, (illness of girls, orders refused by customers, cancelled booth sales, etc.) that cause a troop to end up with extra product. Here are some proactive suggestions to avoid this situation:

Contact your Service Unit Product Manager immediately

Schedule additional booth sales to replace the cancelled one(s)

Conduct a rolling sale or walkabout as a troop outing

See if another troop is in need of extra product

Note: Cupboards cannot make exchanges or accept returns except for damaged items.

Should you have an excessive amount of leftover product near the end of the sale, email CustomerCare@GirlScoutsOC.org with the subject line “Too Much Product” and notify your Service Unit Product Sale Manager immediately. Do not wait until the Fall Product

Program has ended.

24

To Transfer Product Between Troops:

1. Click the Burger Menu icon on the Troop Dashboard.

2. Click Transfers.

3. Select the troop who received the product.

4. Enter transfer information per variety under the Transfer column.

5. Click Transfer.

Step 5

Step 1

Step 2

Step 3

Step 4

November 3-5 Troop End of Sale Processing

Record girl final payments in UNIFY.

Make final deposits into TROOP account.

Make final entries for additional nut sales, booth sales, and Care to Share in UNIFY.

Ensure all units have been allocated to girls.

Verify rewards, make corrections as necessary in UNIFY.

Complete online evaluation survey (see link on www.GSCookiesEtc.org/fallproduct).

Girls/parents have until midnight on November 1 to edit Girl Reward choices. Troops may edit Girl Reward choices until 9am on November 7. For assistance after November 7, see your Service Unit Product Manager.

25

Allocating Additional Nut Sales, Booth Sales and Care to Share to Girls:

1. Click on the Burger Menu

2. Click Transfers

3. Verify your Troop Number is listed in the From: field

4. Select the your Troop Number and Girl in the To: field

5. Enter the order in the Transfer fields by the unit

6. Click Transfer when finished

Follow the same process for each girl.

Step 3 Step 4

Step 5

Step 1

Step 2

Step 6

Verify Final Girl Rewards:

Troop Final Reports Due to Service Unit on November 6 at 9:00 AM

Submit Delinquency and/or Counterfeit Bill Reports with back up paperwork online.

Email a copy of the T2 Troop Order—Nuts, Candy, Mags & More Report to your Service Unit Cookie Manager, cc your troop treasurer and leaders. Put “Troop XXXX End of Sale Processing Complete” in the subject line. State "Processing Complete" OR "Unresolved Issue” in body of email. Note all details for any problems in the body of the email and attach documentation (signed receipts, communications, etc.). Be sure to note if a Delinquency and/or Counterfeit Bill Report was submitted online.

Complete online Fall Product Program Evaluation Survey (emailed in the weekly newsletter).

The full balance of Council proceeds will be debited from troop accounts beginning Thursday, November 7, 2019. Debits may not show-up on troop account for several days. Notify GSOC only if debit has not shown up by December 12, 2019.

1. Click Manage Orders on the Troop Dashboard.

2. To access a girl’s order form, click the Pencil next to her name.

3. Click the Select Rewards tab.

4. Select the rewards for each level where there is a choice using the reward selections the girl made on the back of the Parent Responsibility form.

5. Click Save and Continue.

Continue process for each girl who has NOT preselected their girl rewards in UNIFY.

Step 1

Step 2

Step 3

Step 4

26

To run the T-2 Troop Order-Nuts, Candy, Mags & More report:

1. Click the Burger Menu icon.

2. Click Reports.

3. Click View Reports to get to the report listing.

4. Click the T-2 Troop Order-Nuts, Candy, Mags & More report in the Troop Reports section.

Keep a copy of all Troop reports and receipts for Troop records for 1 year.

Step 3

Step 1

Step 2

Step 4

Through their Fall Product Program activities, girls are able to earn unique rewards. Prizes are cumulative and provide tangible goals for the girls to reward their participation and effort. See girl Order Card and/or www.GSCookiesEtc.org/fallproduct/Rewards for photos.

27

Glitter Headband 6+ QSP Items

Leap Ahead Necklace 8+ QSP Items

Mags Super Seller Patch AND Fuzzy Fawn Pouch

with 2 Pencils

10+ QSP Items

Star Marquee Light OR $5 OC Bucks

12+ QSP Items

Sequin Cross Body Bag OR $5 OC Bucks

16+ QSP Items

Sequin Pillow OR $8 OC Bucks

20+ QSP Items

Hooded Blanket OR $15 OC Bucks

25+ QSP Items

Large Plush Fawn OR $20 OC Bucks

35+ QSP Items

Confetti Chair OR $25 OC Bucks

45+ QSP Items

Girl Rewards for QSP Items (online sales only)

Leap Ahead Patch 4+ QSP Items

100 Club Patch PLUS String Lights OR Sequin Pillow OR $12 OC Bucks 100 Ashdon Items

Sequin Cross Body Bag OR $8 OC Bucks 75 Ashdon Items

Outdoor Art Adventure (Girl and Guardian) OR $30 OC Bucks 200 Ashdon Items

Create Your Path Patch

Fawn Charm 27 Ashdon Items

Super Seller Patch AND Pop-up Mirror &

Brush Set

32 Ashdon Items

Liquid Glitter Journal OR $5 OC Bucks

37 Ashdon Items

Small Plush Fawn OR $5 OC Bucks 45 Ashdon Items

Star Marquee Light OR $5 OC Bucks 55 Ashdon Items

PLUS OR

Large Plush Fawn OR $20 OC Bucks 150 Ashdon Items

Trefoil Bracelet 21 Ashdon Items

Girl Rewards for Ashdon Items (order and online sales)

Top Seller Reception—December 4, 2019

A special reception will be held to honor the top 10 Ashdon sellers and the top 10 QSP sellers in the 2019 Fall Product Program. Plus, GSOC’s #1 seller in each category will receive an iPod!

Special Troop Patches

Additional Girl Rewards

Online Patch

Complete the goal setting activity and send 15 emails

through UNIFY.

2019-2020 Patch For sending 30+ emails

through UNIFY.

MyCreation

Patch

For $200 in online sales.

Adult MyCreation Patch When your troop reaches $500 in online sales, the

Troop Product Coordinator will earn their own MyCreation Patch. Maximum of two adult patches per troop. Troops will be charged for any patches

created beyond the two patch maximum.

Booth Sale Patch—Troops who hold at least one troop booth sale will earn a Booth Sales patch for each girl who participates in a troop booth sale (must have at least 2 girls and 2 Troop Helper Adults to qualify as a Troop booth). Parent/Daughter booth sales do not qualify for the Booth Sale Patch but may order patches from our Girl Scout Shop.

Goal Achiever Patch—Troops who have a per girl average of 15 Ashdon (nuts and candies) and 3 QSP (magazines, tumblers, and candles) items sold per registered girl in UNIFY will receive a Goal Achiever Patch for each participating girl in their troop.

Custom T-Shirt

For $450 in online sales.

Fawn Squishy

Keychain

For selling 5 QSP and 20 Ashdon items.

Troop Bonus Reward

Troops who gross $2,500 or more (QSP & Ashdon combined) in the 2019 Fall Product Program will get 24 hours early access to the Booth Scheduler for 2020 Cookie Program.

28

Care to Share Patch

For selling 8+ virtual nuts or magazine

vouchers for donation.

*Due to availability, a comparable item may be substituted for any reward item.

OC Bucks is a Girl Reward item for selling Fall Products. It expires on April 30 and can only be used within GSOC. See page 29 for more information.

January 7-20 Pick Up and Distribute Girl Rewards

Pick up troop’s rewards from the Service Unit Girl Rewards Coordinator at your pre-arranged time. The Service Unit Girl Rewards Coordinator will arrange a time with each troop to pick-up their Fall Product Program rewards once they have been received and sorted.

Compare the quantities received to your report from UNIFY. Note any discrepancies before signing. Your Service Unit Girl Rewards Coordinator will order any missing or damaged rewards and will notify you when they are ready for pick-up. Please allow 2 weeks.

Distribute rewards to the girls in your troop right away! They will be excited to receive the items they have earned in the program. Do not hold them for end of year ceremonies.

Submit Troop Paperwork

Submit all print or electronic copies of troop’s Fall Product Program paperwork (reports, receipts, parent responsibility forms, and delinquency reports) to Troop Treasurer to retain for one year.

Final Reward Adjustments

Submit any reward adjustments to your Service Unit Girl Rewards Coordinator as soon as possible, but

no later than January 20, 2020.

OC Bucks

How OC Bucks can be used:

GSOC Council Service Fee

Items purchased at GSOC Shop (Irvine or Yorba Linda)

Girl Scout resident or day camp (GSOC or Service Unit)

GSOC or Service Unit events (events are defined as being on the GSOC Calendar)

Approved Troop Travel or Girl Scout destinations

Gold Award expenses

Girl Scout Lifetime Membership submitted to Council office by Sept. 1 (Girl Scout Ambassadors who are graduating high school only)

Fund Her Success donations

Reimbursement Checks cannot be made directly to girl and/or her parent/guardian.

OC Bucks belong to individual girls, not a troop or group, so each girl makes individual choices on how to use her OC Bucks. Troop/groups benefit from the proceeds earned for each item sold.

Troop Proceeds

Ashdon Items—Troops receive 90¢ for every nut, chocolate, and Care to Share (nuts & magazine vouchers) item sold

QSP Items—Troops receive $3 for every magazine, candle, and beverage tumbler sold

29

Customer Returns

There may be times when a customer decides to return product. Troops should follow these steps:

Accept the returned product from the customer even if you did not sell to that customer.

Offer the customer an even exchange for the same or other variety of product.

If the customer does not want product replaced, give the customer a refund from the troop funds. Do not give a refund without first getting the unwanted product from the customer since you will need to exchange returned product for new at a cupboard.

Complete the Damaged Product Report, giving as much detail as possible. This form is available on the Resources & Forms page at www.GSCookiesETC.org/fallproduct/.

Exchange product by placing a Damaged Product order via email to a cupboard. Be sure to put “Damaged Product” in the subject line of your email.

If a foreign object is found in the product, notify your Service Unit Product Manager as soon as possible. The product must be picked up from the person reporting the foreign object. Fill out the Damaged Product Report immediately.

In the case of an injury, notify your Service Unit Product Manager immediately!

Troops should accept returned product and

make exchanges or issue refunds for any customer.

Damaged Product

Sometimes product received may be damaged (dented, crushed, etc.). Please follow these steps:

Email a Cupboard to make arrangement for a replacement. When placing your replacement order, be sure to:

a. Type “Damaged Product” in the subject line of your email b. Enter the number of units needed by variety to be replaced

Complete a Damaged Product Report located on www.GSCookiesETC.org/fallproduct/forms. Give the damaged product along with the completed Damaged Product Report to the Cupboard

when making the exchange.

Damaged product replacement orders should be placed separately from other orders no later than

November 3rd.

Product should be kept off the floor on a pallet or shelf. This will help prevent damage from insects or water.

Burglary/Theft/Robbery

Products are insured against fire and theft through the point of delivery to the Service Units. Once the items have been delivered to the troop, the items and related funds are the responsibility of the troop, parents, and girls. Product must be distributed to the girls quickly, delivered to the customers immediately, and funds deposited frequently for their own protection.

In the event that product or funds are stolen, the police must be called and a report taken within 48 hours of the incident. The number of cans and/or money stolen must be specified on the police report. The police report number should be submitted with an explanation in writing with the troop’s final reports. A copy of the police report is to be submitted to the Council office as soon as it is available. In some cases, homeowner’s insurance will cover the loss.

Product that is damaged due to improper handling (such as melted chocolate left in a car) is the financial responsibility of the volunteer/parent, and may not be sold.

30

Online Marketing for Girls

Girls can use electronic marketing, social networking, and group web sites to gather sale commitments from family, friends, and previous customers. Please keep in mind that girls:

Can market to and collect indications of interest from customers within Orange County zip codes. Family members and sales using ABC Smart Cookies or UNIFY are the only exception to this rule.

Cannot have customers pay online (such as through a shopping cart function on a website) except through the UNIFY Online System. Absolutely no posting on e-Bay or Craigslist.

Online marketing activities, especially those conducted through social media platforms, should always be done through accounts set to “private”.

Girls are only to use the internet to market the Fall Product Program to friends and family (for clarity, “friends and family” are people whom the girl or her family personally know).

Friends and family or a girl must not market or share a girl’s contact information, sales links, or sales information on public-facing online sites. They also should not share their sales link with any news outlets (this includes online and traditional news media, such as radio, television, or magazines).

Must sign the Girl Scout Internet Safety Pledge (available at www.GSCookiesETC.org/fallproduct on the Resources & Forms page) before doing any online activities, and all online activities must be under the supervision of adults.

Cannot expose a girl’s email address, physical address or phone number to the public.

Girl Scouts under 13 can use their parent or guardian’s online sites with their approval and supervision.

Girls over the age of 13 may work in partnership with an adult to market products online, using the social

What to Do About Selling Issues (Early sellers, unauthorized booth sales, etc.)

Deal with the situation when it occurs. If early selling is widespread in the troop, a Court of Honor meeting might be held to discuss the incident.

If someone reports that a Girl Scout or parent is selling early, you must:

Take the name and phone number of the person reporting the girl(s)—no anonymous calls. Identify the girl by name and/or troop number. Notify the Troop Leader and the Service Unit Product Manager.

If another selling issue has been reported, you and/or the Troop Leaders should:

Notify the parent as soon as possible. Explain the reasons for the rules as it relates to the Girl Scout Promise and Law and business ethics.

Remind the girl/guardian not following the Girl Scout guidelines for the Fall Product Program can result in negative consequences for the entire troop.

31

Is the purchase of products tax-deductible?

Yes and No

No, if the customer keeps the product. Individuals who buy and take the product home or consume it have purchased a product at a fair market value. For this reason, no part of the price of a can of nuts or a magazine subscription used in this way is tax-deductible.

Yes, if the customer leaves the product with Girl Scouts. Many Girl Scouts ask customers to pay for one or more cans of nuts for use in their community service project such as Care to Share. The customer who did not receive any Girl Scout products will not benefit directly from paying for them and may treat the purchase price of the donation as a charitable contribution. A receipt should be given for every Care to Share purchase. Care to Share receipts are available at www.GSCookiesETC.org/fallproduct/forms.

Product Sales Website (www.GSCookiesEtc.org/fallproduct)

Check here often for the latest information regarding the Fall Product program. Below is a list of resources found on the Product Sales Website. Please note, some documents require a password to access them. See front cover of this Plan Book for password.

5 Skills

59 Minute Quick Start flyer

Care to Share Flyer

Care to Share Receipts

Counterfeit Bill Report

Cupboard Locations

Delinquency Report

Damaged Product Report

Excerpt from chapter 5 of Volunteer Essentials handbook

Family Guide (2019 Fall Product)

FAQ’s (2019 Fall Product)

Girl Rewards

Girl Scout Internet Safety Pledge

Safety Activity Checkpoints for Product Sales

Service Unit Product Sales Volunteer Rosters

Troop Plan Book (2019 Fall Product)

UNIFY (link to online sales system)

Volunteer Resources (for City Permits, Rosters, Cupboard Locations, etc.)

...and more!

32

UNIFY Online Sales System

Look for this button on www.GSCookiesEtc.org/fallproduct or www.GirlScoutsOC.org to register your Girl Scout to sell magazines, nuts, candles, and tumblers online and to create MyCreation customized patch.

Who Do I Contact About...

Money

For Troop payment adjustments—complete the online Payment Adjustment form located at www.GSCookiesETC.org/fallProduct/forms.

For parent non-payment—complete the online Delinquency Form.

For counterfeit bills—complete Counterfeit Bill Report

Other

Delivery Date and Time—Contact your Service Unit Nut Distributor.

Personality Conflicts—Contact your Service Unit Product Manager or GSOC at CustomerCare@GirlScoutsOC.org

Rewards—Contact your Service Unit Girl Rewards Coordinator. All girl reward adjustments and/or

shortages must be reported by January 20, 2020.

Magazine Subscriptions—Contact QSP Customer Service at 877-305-4146.

UNIFY online system—Contact the help desk at 877-305-4146.

Online Order Issues—Contact the help desk at 877-305-4146.

Product Sales Support Task Group

If you need help, the Product Sales Support Task Group is ready to answer your questions and lend you a helping hand throughout the program. Please remember they are volunteers and they deserve courtesy and gratitude. PLEASE DO NOT CALL BEFORE 9:00 A.M. OR AFTER 9:00 P.M.

Tommya Rodgers

Marti O’Neill

Girl Scouts of Orange County’s Product Sales Staff:

Emailing CustomerCare@GirlScoutsOC.org is the fastest and most efficient way to connect with us.

Collene Anderson Cheryl Ledgerwood Cassie Owens Lisa Nevares

33

34

35

36

September 3 and beyond Complete Training for Troop Product Coordinators

September 4—20 Train your Girls and Parents

September 21 Fall Product Program begins

October 3 GSOC uploads troop banking information into UNIFY

October 4 Girls’ Initial Orders Due to Troop/Initial Order Processing

October 4—November 3 Order Taking Continues

October 6 by 9 AM Troop Initial Order Submitted into UNIFY

October 18 Additional Orders and Late Initial Orders Due

October 19—22 Delivery and Distribution of Products

October 25—November 3 Booth Sales (Direct Sales continue)

November 1 Girls’ Final Balance Due to Troop

November 3 Fall Product Program ends

November 3—5 End of Sale Processing

November 5 Troops make final deposits into Troop bank account

November 6 by 9 AM Troop final email due to Service Unit Product Manager

November 7 Troop payments begin

January 7-20 Pick Up Girl Rewards and Distribute to Girls

January 20 Final Reward Adjustments