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Copyright 2014, Chrysler Group LLC, All Rights Reserved
May 2014 Dealer Service Instructions for:
Safety Recall P14 - Brake Booster
2011 - 2014 (WD) Dodge Durango
(WK) Jeep Grand Cherokee
NOTE: This recall applies only to the above vehicles built through September 08, 2013
(MDH 090804).
The brake booster on about 164,900 of the above vehicles may prematurely
corrode. If perforation of the brake booster shell (due to corrosion) occurs, the
brake booster may ingest water during vehicle operation in wet weather conditions.
A brake booster that has experienced water ingestion may have the brake function
compromised if the water inside the brake booster freezes. The driver may be
required to apply additional application force to apply the brakes during
sub-freezing driving conditions. An unexpected additional brake pedal application
force requirement could slow the driver’s brake application reaction time and cause
a crash without warning.
All involved vehicles must have the brake booster inspected for corrosion. Brake
boosters found with excessive corrosion will be replaced. All boosters will be
equipped with a shield to protect the brake booster crimp joints from water
exposure.
Models
IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this recall service on these vehicles before
retail delivery. Dealers should also perform this recall on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
Subject
Repair
Safety Recall P14 – Brake Booster Page 2
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that brake booster replacement is
required and the vehicle must be held overnight.
Part Number Description
CBXNP143AA Water Shield, Brake Booster (includes two master
cylinder retaining nuts)
Part Number Description
CBXNP141AA Booster, Brake
CBXNP142AA Brake Booster Installation Package
Each package contains the following components:
Quantity Description
4 Nut, Brake Booster-to-Dash Panel
2 Nut, Master Cylinder-to-Brake Booster
1 Clip, Brake Booster Rod-to-Brake Pedal
Due to the small number of involved vehicles expected to require brake booster
replacement, no parts will be distributed initially. Brake booster packages
should be ordered only after inspection determines that repair is required.
Very few vehicles are expected to require brake booster replacement.
NPN wiTECH VCI Pod Kit
NPN Laptop Computer
NPN wiTECH Software
Alternate Transportation
Parts Information
Special Tools
Safety Recall P14 – Brake Booster Page 3
A. Test Brake Booster
1. Connect wiTECH to the vehicle.
2. Start a wiTECH session.
3. Select “Preferences” at the top of the “Vehicle View” screen.
4. Change “Units of Measurement” to “Metric” and then click the “Apply”
button.
5. Restart the wiTECH session.
6. Select “ABS” icon from the “Vehicle View” screen.
7. Select “Data” tab.
8. Monitor the “Vacuum Sensor” value on the wiTECH list (Figure 1).
Service Procedure
Figure 1 – wiTECH Data Screen
Safety Recall P14 – Brake Booster Page 4
9. Start the engine and allow it to idle for two minutes.
10. Record the vacuum reading with the engine running.
11. Turn off the engine and place the vehicle in the accessory position within 5
seconds and record the vacuum reading.
12. Wait 55 seconds and record the vacuum reading:
If the vacuum reading has not changed by more than 40 millibars (mbars),
the brake booster is good. Continue with Section B. Install Brake Booster
Foam Shield (LHD) or Section C. Install Brake Booster Foam Shield
(RHD).
If the vacuum reading has changed by more than 40 millibars (mbars), the
brake booster is defective. Continue with Section D. Replace Brake
Booster (LHD) or Section E. Replace Brake Booster (RHD).
Service Procedure
Safety Recall P14 – Brake Booster Page 5
B. Install Brake Booster Foam Shield (LHD)
1. With the engine not running and
the ignition OFF, pump the brake
pedal until a firm pedal is
achieved (4-5 strokes).
CAUTION: Vacuum in brake
booster must be pumped down
before removing the master
cylinder from the brake
booster. This is necessary to
prevent the master cylinder
primary piston from being
pulled out of the master
cylinder as the master cylinder
is separated from the brake
booster. This can be done by
pumping brake pedal, with vehicle engine not running and the ignition
OFF, until a firm feeling brake pedal is achieved.
2. Disconnect the negative battery cable at the battery.
3. For vehicles with a 5.7L
engine, remove and save the
engine cover.
4. For vehicles with a 5.7L
engine, remove and save the air
inlet hose resonator (Figure 2).
5. Remove and save the air cleaner
assembly (Figure 2).
6. Relocate the power steering
reservoir (Figure 3).
Service Procedure (Continued)
Figure 2 – Intake Air Resonator
Figure 3 – Relocate Power Steering Reservoir
AIR CLEANER ASSEMBLY
AIR INLET HOSE RESONATOR
POWER STEERING RESERVOIR
Safety Recall P14 – Brake Booster Page 6
7. Remove and save the cowl seal
(Figure 4).
8. Remove and save the left side
cowl extension panel (Figure 4).
9. Remove and save both windshield
wiper arms.
10. Remove and save the plastic cowl
cover (Figure 5).
CAUTION: There are three
clips on each end of the cowl
cover. Use care not to break
them during removal (Figure 5).
Service Procedure (Continued)
Figure 4 – Cowl Seal
Figure 5 – Cowl Cover Clips
COWL
SEAL
LEFT SIDE COWL
EXTENSION PANEL
PLASTIC
COWL COVER
COWL COVER CLIPS
Safety Recall P14 – Brake Booster Page 7
11. Disconnect the vacuum sensor
electrical connector.
12. Disconnect the master cylinder
brake fluid level sensor electrical
connector.
13. Disconnect the wiring harness
retaining clip at the shock tower.
14. Disconnect the vacuum hose and check valve from the brake booster (Figure 6).
15. Remove and discard the master
cylinder mounting nuts.
16. Unclip the brake tube support on
the left shock tower (Figure 7).
Service Procedure (Continued)
Figure 6 - Brake Booster Check Valve
Figure 7 – Brake Tube Support
VACUUM SENSOR AND CHECK VALVE
VACUUM SUPPLY HOSE
BRAKE TUBE SUPPORT
LEFT SHOCK TOWER
Safety Recall P14 – Brake Booster Page 8
17. Carefully relocated the master
cylinder.
CAUTION: Use extreme care
not to damage the brake tubes
when relocating the master
cylinder.
CAUTION: Use extreme care
not to scratch or damage the
master cylinder piston
(Figure 9).
Service Procedure (Continued)
Figure 8 – Relocate Master Cylinder
Figure 9 – Master Cylinder Piston
MASTER CYLINDER
RESERVOIR
MASTER CYLINDER
BRAKE
TUBES
MASTER CYLINDER
PISTON
MASTER CYLINDER
Safety Recall P14 – Brake Booster Page 9
18. Cover the brake booster openings
with masking tape to prevent
debris from entering the brake
booster (Figure 10).
19. Using glass cleaner, clean the
brake booster surface area where
the foam seal contacts the brake booster.
20. Using glass cleaner, lubricate the
inside surface of the brake booster
foam shield (Figure 11).
Service Procedure (Continued)
Figure 10 – Cover Brake Booster Openings
Figure 11 – Lubricate Brake Booster Foam Shield
MASKING
TAPE
BRAKE BOOSTER
BRAKE BOOSTER FOAM SHIELD
Safety Recall P14 – Brake Booster Page 10
21. Install the foam shield onto the booster with the locating tabs at the three and
nine o’clock positions. The tabs ends should be flush with the edge of the
booster (Figure 12).
22. Pull the brake booster foam shield tabs back slightly and remove the release
paper and press the tab against the side of the brake booster.
23. Remove and discard the masking tape from the brake booster.
24. Place the master cylinder into position and install new retaining nuts. Tighten
the nuts to 18 ft. lbs. (25 N·m).
25. Install the wire harness retaining clip to the left shock tower.
26. Clip the brake tube support to the left shock tower (Figure 7).
Service Procedure (Continued)
Figure 12 – Correctly Installed Brake Booster Foam Shield (Brake Booster Removed for Photographic Purposes Only)
SHIELD TAB END FLUSH WITH
BOOSTER
BRAKE BOOSTER FOAM SHIELD
TABS AT 3 AND 9
O’CLOCK POSITION
Safety Recall P14 – Brake Booster Page 11
27. Connect the brake booster check valve and vacuum hose (Figure 6).
28. Connect the vacuum sensor electrical connector.
29. Connect the master cylinder brake fluid level sensor electrical connector.
30. Install the plastic cowl cover (Figure 5).
31. Install both wiper arms. Tighten the wiper arm retaining nuts to 16 ft. lbs.
(21 N·m).
32. Install the left side cowl extension panel (Figure 4).
33. Install the cowl seal (Figure 4).
34. Place power steering reservoir into position and install retaining bolt (Figure 3).
35. Install the air cleaner assembly.
36. For vehicles with a 5.7L engine, install the air inlet hose resonator (Figure 2).
37. For vehicles with a 5.7L engine, install the engine cover.
38. Connect the negative battery cable to the battery.
39. Return the vehicle to the customer.
Service Procedure (Continued)
Safety Recall P14 – Brake Booster Page 12
C. Install Brake Booster Foam Shield (RHD)
1. With the engine not running and the ignition OFF, pump the brake pedal until a
firm pedal is achieved (4-5 strokes).
CAUTION: Vacuum in brake booster must be pumped down before
removing the master cylinder from the brake booster. This is necessary to
prevent the master cylinder primary piston from being pulled out of the
master cylinder as the master cylinder is separated from the brake
booster. This can be done by pumping brake pedal, with vehicle engine not
running and the ignition OFF, until a firm feeling brake pedal is achieved.
2. Disconnect the negative battery cable at the battery.
3. Remove and save the cowl seal (Figure 13).
4. Install a hood prop rod to hold up the hood and remove the original hood prop
hydraulic cylinder (Figure 13).
Service Procedure (Continued)
Figure 13 – Cowl Cover Seal
COWL COVER SEAL
HOOD PROP
HYDRAULIC CYLINDER
Safety Recall P14 – Brake Booster Page 13
5. Remove and save the right side
cowl extension panel (Figure 14).
6. Remove and save both windshield
wiper arms.
7. Remove and save the plastic cowl
cover (Figure 15).
CAUTION: There are three clips
on each end of the cowl cover.
Use care not to break them during removal (Figure 15).
8. Disconnect the vacuum sensor
electrical connector.
9. Disconnect the master cylinder brake
fluid level sensor electrical
connector.
10. Disconnect the vacuum hose and
check valve from the brake booster.
Service Procedure (Continued)
PLASTIC
COWL COVER
COWL COVER CLIPS
Figure 14 – Right Side Cowl Extension Panel
Figure 15 – Cowl Cover Clips
COWL EXTENSION PANEL
Safety Recall P14 – Brake Booster Page 14
11. Remove and save the cowl
support bracket (Figure 16. and
17).
12. Disengage the two brake tube
retaining clips on the dash panel.
(Figure 17).
Service Procedure (Continued)
Figure 16 – Cowl Support Bracket
Figure 17 – Brake Tube Retaining Clips
COWL SUPPORT
BRACKET
WINDSHIELD BASE
BRAKE TUBE
RETAINING CLIPS
COWL SUPPORT BRACKET
WINDSHIELD BASE
BRAKE TUBES
Safety Recall P14 – Brake Booster Page 15
13. Remove and discard the master
cylinder mounting nuts.
14. Carefully relocate the master
cylinder (Figure 18).
CAUTION: Use extreme care
not to damage the brake tubes
when relocating the master
cylinder.
CAUTION: Use extreme care
not to scratch or damage the
master cylinder piston
(Figure 19).
Service Procedure (Continued)
Figure 19 – Master Cylinder Piston
MASTER CYLINDER
PISTON
MASTER CYLINDER
Figure 18 – Relocate Master Cylinder
BRAKE
BOOSTER
MASTER CYLINDER
Safety Recall P14 – Brake Booster Page 16
15. Cover the brake booster openings
with masking tape to prevent
debris from entering the brake
booster (Figure 20).
16. Using glass cleaner, clean the
brake booster surface area where
the foam seal contacts the brake booster.
17. Using glass cleaner, lubricate the
inside surface of the brake booster
foam shield (Figure 21).
Service Procedure (Continued)
Figure 20 – Cover Brake Booster Openings
Figure 21 – Lubricate Brake Booster Foam Shield
MASKING
TAPE
BRAKE BOOSTER
BRAKE BOOSTER FOAM
SHIELD
Safety Recall P14 – Brake Booster Page 17
18. Install the brake booster foam shield onto the booster with the locating tabs at
the three and nine o’clock positions. The tabs ends should be flush with the
edge of the booster (Figure 22).
19. Pull the brake booster foam shield tabs back slightly and remove the release
paper and press the tab against the side of the brake booster.
20. Remove and discard the masking tape from the brake booster.
21. Place the master cylinder into position and install new retaining nuts. Tighten
the nuts to 18 ft. lbs. (25 N·m).
22. Connect the two brake tube retaining clips to the dash panel. (Figure 17).
23. Connect the brake booster check valve and vacuum hose.
24. Connect the vacuum sensor electrical connector.
Service Procedure (Continued)
Figure 22 – Correctly Installed Brake Booster Foam Shield (Brake Booster Removed for Photographic Purposes Only)
SHIELD TAB END FLUSH WITH
BOOSTER
BRAKE BOOSTER
FOAM SHIELD
TABS AT 3 AND 9
O’CLOCK POSITION
Safety Recall P14 – Brake Booster Page 18
25. Connect the master cylinder
brake fluid level sensor
electrical connector.
26. Install the cowl support bracket
(Figure 16. and 17).
27. Install the plastic cowl cover.
28. Install both wiper arms. Tighten
the wiper arm retaining nuts to 16 ft. lbs. (21 N·m).
29. Install the right side cowl extension panel (Figure 14).
30. Install the hood prop hydraulic cylinder.
31. Install the cowl seal (Figure 13).
32. Connect the negative battery cable to the battery.
33. Return the vehicle to the customer.
Service Procedure (Continued)
Figure 23 – Wiper Pivot Nut
WIPER ARM
RETAINING NUT
WIPER ARM
Safety Recall P14 – Brake Booster Page 19
D. Replace Brake Booster (LHD)
NOTE: The following procedure is required if the brake booster requires
replacement per the test in Section “A.”
1. With the engine not running and the ignition OFF, pump the brake pedal until a
firm pedal is achieved (4-5 strokes).
CAUTION: Vacuum in brake booster must be pumped down before
removing the master cylinder from the brake booster. This is necessary to
prevent the master cylinder primary piston from being pulled out of the
master cylinder as the master cylinder is separated from the brake
booster. This can be done by pumping brake pedal, with vehicle engine not
running and the ignition OFF, until a firm feeling brake pedal is achieved.
2. Disconnect the negative battery cable at the battery.
3. For vehicles with a 5.7L engine, remove and save the engine cover.
4. For vehicles with a 5.7L engine, remove and save the air inlet hose resonator
(Figure 2).
5. Remove and save the air cleaner assembly.
6. Relocate the power steering reservoir (Figure 3).
7. Remove and save the cowl seal (Figure 4).
8. Remove and save the left side cowl extension panel (Figure 4).
9. Remove and save both windshield wiper arms.
10. Remove and save the plastic cowl cover (Figure 5).
11. Disconnect the vacuum sensor electrical connector.
12. Disconnect the master cylinder brake fluid level sensor electrical connector.
13. Disconnect the wiring harness retainer at the shock tower.
14. Disconnect the vacuum hose and check valve from the brake booster (Figure 6).
Service Procedure (Continued)
Safety Recall P14 – Brake Booster Page 20
15. Remove and discard the master
cylinder retaining nuts.
16. Unclip the brake tube support on
the left shock tower (Figure 7).
17. Carefully relocate the master
cylinder (Figure 8).
CAUTION: Do not disconnect
the brake tubes from the
master cylinder and use
extreme care not to damage the
brake tubes when relocating the master cylinder.
18. Remove and save the wiper motor and linkage as an assembly.
19. Remove and save the instrument panel lower silencer cover (Figure 24).
20. Remove and discard the brake
pedal pivot pin-to-brake booster
push rod retaining clip.
21. Separate the brake booster push
rod from the brake pedal pivot pin.
22. Loosen the brake light switch
bracket and relocate.
23. Remove and discard the four brake
booster retaining nuts (Figure 25).
Service Procedure (Continued)
Figure 24 – Instrument Panel Lower Silencer
Figure 25 – Brake Booster Retaining Nuts
INSTRUMENT PANEL LOWER
SILENCER PANEL
HOOD RELEASE LEVER
BRAKE BOOSTER RETAINING NUTS
BRAKE BOOSTER RETAINING NUTS
BRAKE PEDAL ARM
Safety Recall P14 – Brake Booster Page 21
24. Remove and discard the original brake booster.
25. For new brake boosters without a foam shield, install a foam shield
(Figure 22).
26. Lubricate the brake pedal pivot pin with Mopar multi-mileage grease.
27. Install the new brake booster into position.
28. Install four new brake booster retaining nuts and tighten them to 15 ft. lbs.
(20 N·m).
29. Place the brake booster push rod onto the brake pedal pivot.
30. Install a new brake pedal pivot pin-to-brake booster push rod retaining clip.
Service Procedure (Continued)
Figure 26 – Remove Brake Booster
BRAKE
BOOSTER
MASTER
CYLINDER
Safety Recall P14 – Brake Booster Page 22
31. Place the brake light switch into position and tighten the fastener.
32. Install the instrument panel lower silencer cover (Figure 24).
33. Install the wiper motor and linkage assembly. Tighten the mounting bolts to
55 in. lbs. (6 N·m).
34. Place the master cylinder into position and install new retaining nuts. Tighten
the nuts to 18 ft. lbs. (25 N·m).
35. Install the wire harness retaining clip to the left shock tower.
36. Connect the brake tube support to the left shock tower (Figure 7).
37. Connect the brake booster check valve and vacuum hose (Figure 6).
38. Connect the vacuum sensor electrical connector.
39. Connect the master cylinder brake fluid level sensor electrical connector.
40. Install the plastic cowl cover (Figure 5).
41. Install both wiper arms. Tighten the wiper arm retaining nuts to 16 ft. lbs. (21 N·m).
42. Install the left side cowl extension panel (Figure 4).
CAUTION: Make sure the left side cowl extension panel tab is properly
snapped into place.
43. Install the cowl seal (Figure 4).
44. Place power steering reservoir into position and install retaining bolt (Figure 3).
45. Install the air cleaner assembly.
46. For vehicles with a 5.7L engine, install the air inlet hose resonator (Figure 2).
47. For vehicles with a 5.7L engine, install the engine cover.
48. Connect the negative battery cable to the battery.
49. Return the vehicle to the customer.
Service Procedure (Continued)
Safety Recall P14 – Brake Booster Page 23
E. Replace Brake Booster (RHD)
NOTE: The following procedure is required if the brake booster requires
replacement per the test in Section “A.”
1. With the engine not running and the ignition OFF, pump the brake pedal until a
firm pedal is achieved (4-5 strokes).
CAUTION: Vacuum in brake booster must be pumped down before
removing the master cylinder from the brake booster. This is necessary to
prevent the master cylinder primary piston from being pulled out of the
master cylinder as the master cylinder is separated from the brake
booster. This can be done by pumping brake pedal, with vehicle engine not
running and the ignition OFF, until a firm feeling brake pedal is achieved.
2. Disconnect the negative battery cable at the battery.
3. Remove and save the cowl seal (Figure 13).
4. Install a hood prop rod to hold up the hood and remove the original hood prop
hydraulic cylinder (Figure 13).
5. Remove and save the right side cowl extension panel (Figure 14).
6. Remove and save both windshield wiper arms.
7. Remove and save the plastic cowl cover (Figure 15).
8. Disconnect the vacuum sensor electrical connector.
9. Disconnect the master cylinder brake fluid level sensor electrical connector.
10. Disconnect the vacuum hose and check valve from the brake booster.
Service Procedure (Continued)
Safety Recall P14 – Brake Booster Page 24
11. Remove and save the wiper motor and
linkage as an assembly (Figure 27).
12. Remove and save the cowl support
bracket (Figure 16 and 17).
13. Unclip the positive jumper cable
connector from the inner fender panel
(Figure 27).
14. Disengage the two brake tube retaining
clips on the dash panel (Figure 17).
15. Remove and discard the master
cylinder retaining nuts.
16. Carefully relocate the master cylinder (Figure 28).
CAUTION: Use extreme care not to damage the brake tubes when
relocating the master cylinder.
CAUTION: Use extreme care not to scratch or damage the master cylinder
piston (Figure 28).
Service Procedure (Continued)
Figure 27 – Wiper Linkage
Figure 28 – Relocate the Master Cylinder
WIPER MOTOR AND LINKAGE
POSITIVE JUMPER CABLE CONNECTOR
MASTER
CYLINDER
MASTER CYLINDER PISTON
BRAKE
BOOSTER
Safety Recall P14 – Brake Booster Page 25
17. Remove and save the instrument
panel lower silencer cover
(Figure 29).
18. Remove and discard the brake
pedal pivot pin-to-brake booster
push rod retaining clip.
19. Separate the brake booster push
rod from the brake pedal pivot pin.
20. Remove and discard the four brake
booster retaining nuts (Figure 30).
Service Procedure (Continued)
Figure 29 – Instrument Panel Lower Silencer Cover
Figure 30 – Brake Booster Retaining Nuts
INSTRUMENT PANEL LOWER
SILENCER COVER
BRAKE BOOSTER RETAINING NUTS
BRAKE
PEDAL
Safety Recall P14 – Brake Booster Page 26
21. Remove and discard the original brake booster (Figure 31).
22. For new brake boosters without a foam shield, install a foam shield
(Figure 22).
23. Lubricate the brake pedal pivot pin with Mopar multi-mileage grease.
24. Install the new brake booster into position (Figure 31).
25. Install four new brake booster retaining nuts and tighten them to 15 ft. lbs.
(20 N·m).
26. Place the brake booster push rod onto the brake pedal pivot.
27. Install a new brake pedal pivot pin-to-brake booster push rod retaining clip.
28. Install the instrument panel lower silencer cover (Figure 29).
Service Procedure (Continued)
Figure 31 – Remove/Install Brake Booster
MASTER
CYLINDER
BRAKE BOOSTER
Safety Recall P14 – Brake Booster Page 27
29. Place the master cylinder into position and install two new retaining nuts.
Tighten the nuts to 18 ft. lbs. (25 N·m).
30. Push the two brake clips into position (Figure 17).
31. Install the cowl support bracket (Figure 16).
32. Install the wiper motor and linkage assembly (Figure 27). Tighten the
mounting bolts to 55 in. lbs. (6 N·m).
33. Connect the brake booster check valve and vacuum hose.
34. Connect the vacuum sensor electrical connector.
35. Connect the master cylinder brake fluid level sensor electrical connector.
36. Clip the positive jumper cable connector from the inner fender panel
(Figure 27).
37. Install the plastic cowl cover (Figure 15).
38. Install both wiper arms. Tighten the wiper arm retaining nuts to 16 ft. lbs.
(21 N·m) (Figure 23).
39. Install the right side cowl extension panel (Figure 14).
CAUTION: Make sure the left side cowl extension panel tab is properly
snapped into place.
40. Install the cowl seal (Figure 13).
41. Remove the hood prop rod that was holding up the hood and install the original
hood prop hydraulic cylinder (Figure 13).
42. Connect the negative battery cable to the battery.
43. Return the vehicle to the customer.
Service Procedure (Continued)
Safety Recall P14 – Brake Booster Page 28
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and
provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Test brake booster and install
brake booster foam shield 05-P1-41-82 0.9 hours
Test and replace brake booster and install
brake booster foam shield 05-P1-41-83 1.2 hours
Add the cost of the recall parts package plus applicable dealer allowance to your
claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
All involved vehicle owners known to Chrysler are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Completion Reporting and Reimbursement
Dealer Notification
Owner Notification and Service Scheduling
Safety Recall P14 – Brake Booster Page 29
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
______________________________________________________________________________________
IMPORTANT SAFETY RECALL P14
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Dear: (Name)
Chrysler has decided that a defect, which relates to motor vehicle safety, exists in some 2011 through
2014 model year Dodge Durango and Jeep® Grand Cherokee vehicles.
The problem is... The brake booster on your vehicle may prematurely corrode. If perforation of
the brake booster shell (due to corrosion) occurs, the brake booster may ingest
water during vehicle operation in wet weather conditions.
A brake booster that has experienced water ingestion may have the brake
function compromised if the water inside the brake booster freezes. The driver
may be required to apply additional application force to apply the brakes
during sub-freezing driving conditions. An unexpected additional brake pedal
application force requirement could slow the driver’s brake application reaction
time and cause a crash without warning.
What your dealer
will do...
Chrysler will repair your vehicle free of charge (parts and labor). To do this,
your dealer will test the brake booster, install a protective brake booster shield and/or
replace the brake booster if required. The work will take about one hour to complete.
However, additional time may be necessary depending on service schedules.
What you must
do to ensure your
safety...
Simply contact your Chrysler, Jeep, or Dodge dealer right away to schedule a
service appointment. Please bring this letter with you to your dealer.
If you need
help...
If you have trouble getting your vehicle serviced, please contact the Dealer nearest
your location. A representative will assist you in getting your vehicle serviced. This
information can be found in the Customer Assistance section of your Owner’s
Manual.
We apologize for any inconvenience, but we are sincerely concerned about your safety. Thank you for
your attention to this important matter.
Global Service & Parts - International
Chrysler Group LLC
Notification Code P14
BRAKE BOOSTER