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Drug & Alcohol: Course Code: RSCS-0218

Reasonable Suspicion Certification for SupervisorsHOW YOU WILL BENEFIT

• Learn how to identify the signs, symptoms and effects of alcohol or controlled substance use

• Learn how to approach an employee and initiate reasonable suspicion testing

• Learn proper documentation techniques• Tips on how to deal with difficult situations

WHAT YOU WILL COVER• Current regulations• Mandated reasonable suspicion for supervisors training

CITY FACILITY DATE TIME

Missoula Solstice Building 12/12/2017 8:30 am - 11:00 am Missoula Solstice Building 02/13/2018 9:00 am - 11:30 am Billings AE Training Rooms 02/15/2018 9:00 am - 11:30 am

WHO SHOULD ATTENDOwners, managers, supervisors and human resource professionals will benefit by attending this seminar.

State and Federal regulations require that supervisors of employees subjected to reasonable suspicion drug and alcohol testing attend a total of two hours

of training on alcohol abuse and controlled substance use. The training will assist supervisors in determining whether reasonable suspicion exists to require an employee to undergo testing. The training shall include the physical, behavioral, speech, and performance indicators of probable alcohol misuse and use of controlled substances.

Cost: AE Member $65 Non-Member $90

As an owner, manager, supervisor, or employee of the organization, you are charged with working “in” the business each and every day; however, now you have an opportunity to acquire skills and techniques that will let you work “on” the business.

This seminar will enhance your ability to capture transactional data, summarize for interpretation, and make informed decisions.

Financial Concepts Using QuickBooks Code: FCUQ-1217

WHO SHOULD ATTENDThis seminar will benefit all levels of an organization from frontline employees to upper management and owners.

8:30 am - 12:00 pmCITY FACILITY DATES Billings AE Training Rooms 12/06/2017

HOW YOU WILL BENEFIT• Individuals:

º Discuss accounting basics required to improve QuickBooks

º Expand knowledge of cash flow issues º Managing & reconciling the Balance Sheet º Develop approach to reading financial statements º Consider personalities involved in the process º Explore compensation & payroll issues º Investigate Internal control issues and the fraud

triangle• Organization:

º Timely, accurate, and complete records º Better decision making º Improve workflow º Understand limitations of accounting system º Facilitation of compliance reporting process

WHAT YOU WILL COVER• Compare/Contrast accounting

terminology and QuickBooks terminology

• Behind scenes working of QuickBooks from an accounting perspective

• Office procedures for capturing and recording data

• Using and understanding financial statements

Cost: AE Member $125 Non-Member $175

**Additional Attendees and Early Bird Discounts are not available for this course**

Guest presenter: Michael D. Morrison, CPA; Morrison CPA P.C.

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Half Day Classes

Effective communication skills are essential to help your employees, managers and organization meet their objectives.

Communication is only accomplished when both the sender and the receiver understand the same information. Your success, both personally and professionally, is closely tied to your ability to effectively communicate. During this seminar, you will learn a simple, yet proven method of using your knowledge of “Type” preferences to become a more dynamic and efficient communicator.

2017 Communication Upgrade Code: DC-1217

WHO SHOULD ATTENDThis course benefits everyone from entry-level positions to company owners.

8:30 am - 12:00 pmCITY FACILITY DATES Billings AE Training Rooms 12/12/2017

HOW YOU WILL BENEFIT• Personal awareness of how others see you• Self-assess to determine your dominant

behavioral style• Understand how your “style” effects

communications and relations with others• Analyze the audience of the intended message

to determine the best way to communicate and deliver the message

WHAT YOU WILL COVER• DiSC Personality Profile• Different Personality Types &

Communication Styles• Active Listening• Feedback & Understanding

Cost: AE Member $125 Additional Member $100Non-Member $155 Additional Non-Member $130

Organizations are experiencing a unique dynamic in the workplace: there are now five generations working together. Each generation brings their own talents and perspectives to the organizational table, so the combination inevitably presents both new advantages and new challenges to managers.

This seminar will enhance the ability of managers and employees to recognize and capitalize on the strengths in their diverse workforces, and also to respond and resolve differences where productivity, teamwork and customer satisfaction could suffer if not handled effectively.

Navigating the Multi-Generational Workforce Code: NMG-0118

WHO SHOULD ATTENDThis seminar will benefit all levels of an organization from frontline employees to upper management.

HOW YOU WILL BENEFIT• Individuals:

º Ability to Recognize Differences as Advantages º Enhanced Communication Skills º Improved Morale º More Effective Teamwork

• Organization: º Competitive Edge º Improved Performance & Efficiency º Recruitment & Retention of Top Performers º Problem Escalation Prevention

WHAT YOU WILL COVER• Generations Defined• Changes in How We Do Business Today• Communication and Conflict Resolution• Advantages of a Diverse Workforce • Hands-on Activities & Video instruction

Cost: AE Member $100 Additional Member $ 75 Non-Member $130 Additional Non-Member $105

CITY FACILITY DATE TIME Billings AE Training Rooms 01/23/2018 8:30 am - 12:00 pm Missoula Solstice Building 01/25/2018 8:30 am - 12:00 pm Bozeman Best Western GranTree Inn 02/21/2018 1:00 pm - 4:30 pm

CANCELLATION POLICY:If you must cancel, please do so at least 2 business days prior to the start of training. Any cancellations received with less than 2 business days notice, will be billed as follows: $30 for our Reasonable Suspicion class, $50 for any half-day class, $75 for any full-day class or $100 for the Management Excellence Series. Please call our office at 406.248.6178 or email reg@aehr.org to cancel. Substitutions are welcomed with prior notice.

* Register at least 14 days prior to the start of the training and receive a $15 Early Registration Discount. Note: Discounts DO NOT apply to Additional Members or Additional Non-Members.

HR Compliance 101Taking the time to build or maintain a positive culture in your workplace has many benefits from a human resources compliance standpoint. Employees are afforded a safe work environment to execute their jobs, and the culture encourages employees to come forward if a situation needs to be remedied. Proper tools and procedures are in place to effectively deal with the occasional roadblock. The seminar will explore areas that play a critical role in creating a positive work culture and compliance. Content will be explored to equip human resource managers with the tools to effectively handle situations that may arise.

HOW YOU WILL BENEFIT• Gain insight from knowledge and experience

of facilitators who have 30+ years of Human Resource Management experience

• Share questions and information with program participants

• Explore and discuss human resource best practices

• Identify proactive approaches to organization culture

• Knowing steps to take to remedy situations

WHAT YOU WILL COVER 9 Harassment Prevention in the Workplace to

include an ADA emphasis 9 Employee Recordkeeping 9 Workplace Violence Prevention 9 Navigating the FLSA

8:30 am - 4:30 pm

CITY FACILITY DATES

Missoula Solstice Building 12/14/2017

Experienced and new Human Resources staff, as well as non-human resource managers, who need to better understand personnel-related issues will benefit from attending this seminar.

Course Code: H101-1217

Cost: AE Member $150* Additional Member $105 Non-Member $200* Additional Non-Member $155

Customer Service Niche Explore how to truly differentiate yourself from your competition in the arena of customer service.

Many organizations advertise low prices and great customer service, as the reasons consumers should do business with them. What does great customer service really mean? It is more than just a friendly smile and a greeting, even though these are excellent places to start. Customer service is a tool that can be used to ensure you have the opportunity to maintain and gain wallet share. This seminar offers customer service training based on attitude, communication, and personal awareness. Find out how effectively using these three simple tools can keep customers doing business with YOUR organization and telling others about the great service you provide.

HOW YOU WILL BENEFIT• Heightened awareness of the importance of great

customer service• Understand how the role of attitude fits into great

customer service• Understand how the role of personal awareness fits

into great customer service• Understand how the role of effective

communication fits into great customer service

WHAT YOU WILL COVER 9 DiSC Personality Profile 9 Customer service attitude 9 Fantastic Service 9 Effective communication 9 Customer expectations 9 Dealing with angry customers 9 Moments of Truth 9 Various activities, role plays and case studies

8:30 am - 4:30 pm

CITY FACILITY DATES

Billings AE Training Room 02/20/2018

Course Code: CSN-0218

Cost: AE Member $175* Additional Member $130 Non-Member $225* Additional Non-Member $180

New in a customer service role? Manage customer service situations? Need a refresher on what great customer service looks like?

THIS SEMINAR IS FOR YOU!

Understanding Mandatory OSHA 300 Logs

Date: 12/06/2017

• Who is required to maintain OSHA records?• What forms must be used, and how do I

complete them?• Injury versus Illness and other Criteria• First Aid versus Medical Treatment• The 5-Step Process

Safety: A Business Decision; Talking Dollars & Cents

Date: 12/13/2017

• Measuring safety performance• Direct and indirect costs of incidents• Costs of below average safety performance• Business consequences of poor safety

performance• How to invest in safety

Affirmative Action- Does It Apply to Me?

Date: 12/20/2017

• Who is the OFCCP, and what is an Affirmative Action Plan?

• Do you really need to have an Affirmative Action Plan?

• What do you do with the plan once you have it?

• Painless ways to stay in compliance• Related reporting

Discipline & Termination in Montana

Date: 01/10/2018

• Overview of Montana Wrongful Discharge from Employment Act

• Establishing good cause• Due process• Grounds for immediate termination• Conducting a disciplinary action

Tips For Managing Your Time

Date: 01/24/2018

• Time management defined• Time management process• Scheduling time and tasks• Time wasters to avoid• Procrastination

FMLA & Montana Maternity Leave Act Overview

Date: 02/14/2018

• Family Medical Leave Act (FMLA) overview• Montana Maternity Leave Act overview• Leave processes• End of leave- what happens?• Common employer pitfalls

The Importance of Strategic Planning

Date: 02/28/2018

• Understand why organizations plan• Facts and fiction about strategic planning• External environmental scans• Internal environmental scans• Process

Cost per webinar:AE Member Companies - $50 Non-member Companies - $85Price is for one (1) login. Additional logins are available for $5 each.

Webinars are held from noon to 1 p.m.

“Associated Employers is

recognized by SHRM to offer Professional

Development Credits (PDCs) for the SHRM-CPSM or

SHRM-SCPSM.”

Winter 2017-18 Webinar Series

To Register: Phone: 406.248.6178 | Email reg@aehr.org

Online: www.associatedemployers.org

Training Without Travel

“Associated Employers is a recognized provider of recertification credits. HR Certification Institute® (HRCI®) pre-approved these program for 1 HR

(General) credit per hour of instruction towards aPHR™, PHR®, PHRca®, SPHR®,

GPHR®, PHRi™ and SPHRi™ recertification.”

Not available for the live version? If these times do not fit your schedule, recorded versions are available for purchase on our website two days after the live version.