REASON FOR THIS SUPPLEMENT · seed stock of part number W714836-S451 and W520103-S442 to dealers no later than the week of November 13, 2017. Each dealer will receive parts equal

Copyright 2017 Ford Motor Company

Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division

November 8, 2017 TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C12 – Supplement #1 Certain 2015-2017 F-150 and 2017 F-Super Duty Vehicles Equipped with Rear Inflatable Seatbelts Left-Hand Rear Inflatable Seatbelt Buckle Inspection & Repair

New! REASON FOR THIS SUPPLEMENT • Service Action: A new service procedure is available to repair the left-hand rear inflatable

seatbelt buckle. Inflatable seatbelt buckle replacement is no longer required. • Parts Requirements / Ordering Information: Part ordering information is updated for the

repair procedure. A one-time seed stock of repair parts will occur no later than the week of November 13, 2017.

AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates

F-150 2015-2017 Dearborn Truck

July 20, 2015 through June 16, 2017 Kansas City

F-Super Duty 2017 Kentucky Truck October 20, 2015 through June 16, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 210: Seat Belt Assembly Anchorages. An inadequate rivet head thickness may allow separation of the left-hand rear inflatable seatbelt buckle from its mounting bracket during a crash, increasing the risk of injury. New! SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the left-hand rear inflatable seatbelt buckle following the Technical Information and repair, if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner. • Rotunda Seatbelt Rivet Gauge 501-420 is required to complete the inspection. Rivet Gauges

were shipped to dealers starting September 22, 2017. One gauge was shipped directly to each dealer with at least one affected vehicle.

• To place an order for an additional inspection gauge, submit a VIN-specific request via the Special Service Support Center (SSSC) Web Contact Site (use General Contact type with the words Rotunda Seatbelt Rivet Gauge 501-420).


New! OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of October 16, 2017 informing owners of the recall and that parts were not currently available in sufficient quantities to repair all vehicles. Owner letters are expected to be mailed the week of December 4, 2017 informing owners that parts are available. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi


ATTACHMENT I Page 1 of 2

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 17C12 – Supplement #1

Certain 2015-2017 F-150 and 2017 F-Super Duty Vehicles Equipped with Rear Inflatable Seat Belts

Left-Hand Rear Inflatable Seatbelt Buckle Inspection & Repair

OASIS ACTIVATION OASIS was activated on August 29, 2017. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on August 29, 2017. Owner names and addresses were available by October 27, 2017. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs when parts become available in sufficient quantities to repair all vehicles.

• Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle

inventory. STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:

o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval

Request to the SSSC Web Contact Site prior to completing the repair.

https://web.fsavinlists.dealerconnection.com/


ATTACHMENT I Page 2 of 2




OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. New! CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: refer to ACESII manual for claims preparation and submission information. o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.

The FSA number (17C12) is the sub code. • Additional labor and/or parts must be claimed as related damage on a separate repair line

from the FSA. • Claims with labor operation code 17C12AA and 17C12B must have a repair date on or before

November 17, 2017 to be eligible for payment.


ATTACHMENT II Page 1 of 1




New! LABOR ALLOWANCES Description Labor Operation Labor Time Inspect the left-hand rear inflatable seatbelt buckle – PASS – repair not required 17C12A 0.2 Hours

Inspect the left-hand rear inflatable seatbelt buckle – DOES NOT PASS – remove and repair the left-hand rear inflatable seatbelt buckle

17C12C 0.5 Hours

NOTE: Claims with labor operation code 17C12AA (does not pass inspection– part not available) and 17C12B (buckle replacement) must have a repair date on or before November 17, 2017 to be eligible for payment. New! PARTS REQUIREMENTS / ORDERING INFORMATION To place an order for an additional inspection gauge, submit a VIN-specific request via the SSSC Web Contact Site (use General Contact type with the words Rotunda Seatbelt Rivet Gauge 501-420).

Base Part Number Description Order Quantity

Claim Quantity

W714836-S451 Bolt (4 bolts per package, 1 bolt per vehicle required) 1 1 W520103-S442 Nut (4 nuts per package, 1 nut per vehicle required) 1 1

The DOR/COR number for this recall is 51093. To ensure an equitable distribution of service parts, there will be a one-time seed stock of part number W714836-S451 and W520103-S442 to dealers no later than the week of November 13, 2017. Each dealer will receive parts equal to at least 15% of the vehicles assigned to them on their FSA VIN Lists. NOTE: Each package of bolts/nuts will repair 4 vehicles. Keep all unused bolts/nuts for repair of additional affected vehicles. Once seed stock orders are placed, dealers will be able to view their seed stock quantities on the PTS website under the white SSSC tab. Select the Part Seed Stock Status menu for details. It is anticipated that open ordering will take place by the end of November 2017. Dealers will be notified via a DOES II communication when open ordering is available.

DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III PAGE 1 OF 6

COMPLIANCE RECALL 17C12-S1

CPR © 2017 FORD MOTOR COMPANYDEARBORN, MICHIGAN 4812111/2017

CERTAIN 2015-2017 F-150 AND 2017 F-SUPER DUTY VEHICLES EQUIPPED WITH REAR INFLATABLE SEATBELTS — LEFT-HAND REAR INFLATABLE SEATBELT BUCKLE INSPECTION & REPAIR

OVERVIEW Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 210: Seat Belt Assembly Anchorages. An inadequate rivet head thickness may allow separation of the left-hand rear inflatable seatbelt buckle from its mounting bracket during a crash, increasing the risk of injury. Dealers are to inspect the left-hand rear inflatable seatbelt buckle following the Service Procedure below and repair, if necessary.

SERVICE PROCEDURE

Recommended Tool List:

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LH OUTBOARD RIVET HEAD

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1767B

FIGURE 1

1. Position the rear seat cushion up to access the left-hand (LH) rear inflatable seatbelt buckle assembly. See Figure 1.

Seatbelt Rivet Gauge 501-420

3/8" Drive Impact Gun

3/8" Drive 13mm and 19mm Deep Socket

3/8" Drive Extension 3 in (76 mm) and 6 in (152 mm)

3/8" Drive Torque Wrench

3/8" Drive ratchet

T50 Torx® Bit

Drill

1/8", 11/32" and 7/16" Drill Bits

Punch

Die Grinder

Hammer




PLACE COPY HERE

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1767C

HEIGHT SIDE OF GAUGESTOPS AT EDGE OF RIVET

HEIGHT SIDE OF GAUGE DOESNOT STOP AT EDGE OF RIVET

PASS DOES NOTPASS

FIGURE 2

2. Using Seatbelt Rivet Gauge 501-420, check the outboard rivet head height. a. Place the wide groove (height measurement) of the gauge flat against the outboard rivet head bracket. See Figure 2. b. Attempt to slide the gauge over the rivet. c. Does the gauge stop at the edge of the rivet?

Yes – Rivet head height meets specification, proceed to Step 3. No – Proceed to Inflatable Seatbelt Buckle Repair on Page 4.




3. Using the same Seatbelt Rivet Gauge, measure the outboard rivet head width. a. Place the narrow groove (width measurement) of the gauge flat against the outboard rivet head bracket. See Figure 3. b. Attempt to slide the gauge over the rivet. c. Does the gauge stop before sliding completely over the rivet head?

Yes – Rivet head width and height PASSES inspection, replacement not required. No – Proceed to Inflatable Seatbelt Buckle Repair on Page 4.

NOTE: The gauge has to hit and stop ON BOTH SIDES of the gauge. If the gauge slides over the outboard rivet head on either side of the gauge, repair of the LH rear inflatable seatbelt buckle will be required.

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1767D

WIDTH SIDE OF GAUGE DOESNOT SLIDE OVER THE RIVET

WIDTH SIDE OF GAUGESLIDES OVER THE RIVET

PASS DOES NOTPASS

FIGURE 3




Inflatable Seatbelt Buckle Repair

1. Remove the LH rear inflatable seatbelt buckle. Please follow the WSM procedures in Section 501-20A.

2. Disconnect the two pin-type wire harness retainers from the seatbelt buckle anchor bracket.

3. Secure the seatbelt buckle assembly anchor bracket in a vise as shown in Figure 4.

NOTE: To protect the finish of the seatbelt buckle anchor bracket, use a pair of shop rags or equivalent to cover the clamping surface of the vise.

1767E

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FIGURE 4

4. Use a punch to create a pilot mark in the center of the rivet head. See Figure 5.

NOTE: It is critical to align the pilot mark at the center of the rivet head. If the alignment is incorrect, the rivet head will not drill out and separate properly.

1767F

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RIVET

PUNCH

FIGURE 5




5. With the help of an assistant to hold the inflatable seatbelt buckle, drill out the rivet to separate the inflatable seatbelt buckle from the anchor bracket. a. Cover the inflatable seatbelt buckle with a shop rag during drilling to prevent metal shavings from entering the buckle assembly. b. Using a 1/8" drill bit, drill a pilot hole in the center of the rivet no more than 1/8" (3.2 mm) depth. c. Using a 11/32" drill bit, drill out the rivet head. If the drill bit begins to contact the anchor bracket, stop drilling and use a punch to separate the remaining portion of the rivet from the anchor bracket. See Figure 6.

NOTE: It is important to have an assistant hold the inflatable seatbelt buckle assembly during the drilling procedure to catch the assembly once separated to prevent dropping and damaging the inflatable seatbelt buckle. See Figure 6.

NOTE: If the drill bit immediately begins to drill off center, grind the top of the rivet and return to Step 4. Use caution not to contact and/or damage the anchor bracket.

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1767G

PUNCH

11/32”DRILL BIT

FIGURE 66. Using a 7/16" drill bit, enlarge the anchor bracket to match the specified bolt. See Figure 7.

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7/16”DRILL BIT

1767H

FIGURE 7




7. Place the shoulder of the bolt through the white plastic bushing on the inflatable seatbelt buckle bracket. Install the bolt, wave washer and nut to secure the inflatable seatbelt buckle to the anchor bracket. See Figure 8.

• Tighten fastener to 30 lb.ft (40 Nm).

NOTE: Ensure that the wave washer is centered around the shoulder of the bolt and is not pinched between the shoulder and the bracket prior to final torque.

WASHERCENTERED

AROUND BOLTSHOULDER

WASHEROVERLAPPING

BOLTSHOULDER

OK

NOT OK

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1767I

WASHER

NUT

BOLT

FIGURE 8

8. Ensure the inflatable seatbelt buckle freely rotates on the attaching bolt shoulder.

9. Connect the two pin-type wire harness retainers to the seatbelt buckle anchor bracket. See Figure 9.

10. Install the LH rear inflatable seatbelt buckle. Please follow the WSM procedures in Section 501-20A. See Figure 9.

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1767J

HARNESS TOBRACKETPIN-TYPE

RETAINERS

FIGURE 9

Documents

REASON FOR THIS SUPPLEMENT · seed stock of part number W714836-S451 and W520103-S442 to dealers no later than the week of November 13, 2017. Each dealer will receive parts equal