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RELEASE NOTES
RealPresence® Media Manager
Software 6.7.1 | May 2015 | 3725-75300-002D2
Polycom, Inc. 2
Contents
About Media Manager Release 6.7.1 ............................................................................ 4
What’s New in Release 6.7 ........................................................................................... 4
Updated Documentation Set ....................................................................................... 4 Portal Enhancements .................................................................................................. 4
Portal Dashboard ................................................................................................................. 4 Content Deletion .................................................................................................................. 4 Editing Content Metadata .................................................................................................... 5 Third-party Integrations ....................................................................................................... 5 Updates to MSA .................................................................................................................. 5
System Architecture Updates ...................................................................................... 5 Compatibility with Polycom® RealPresence® Capture Server 1.8 ............................... 6 Other Changes in this Release ................................................................................... 6
Release History ............................................................................................................. 7
Hardware Requirements ............................................................................................... 8
RealPresence Media Manager, Appliance Edition ...................................................... 8 RealPresence Media Manager, Software Edition ........................................................ 9 RealPresence Media Manager, Virtual Edition .......................................................... 11
Software Requirements .............................................................................................. 13
RealPresence Media Manager, Appliance Edition .................................................... 13 RealPresence Media Manager, Software Edition ...................................................... 13 RealPresence Media Manager, Virtual Edition .......................................................... 14 Browser Requirements ............................................................................................. 14
Products Tested with this Release ............................................................................ 15
System Capabilities and Constraints ........................................................................ 17
Protocols and Ports ................................................................................................... 17
Installation and Upgrade Notes.................................................................................. 18
Upgrading to Version 6.7 from Earlier Versions ........................................................ 18
Known Issues .............................................................................................................. 19
Resolved Issues .......................................................................................................... 20
Polycom, Inc. 3
Get Help ....................................................................................................................... 22
The Polycom Community .......................................................................................... 22
Copyright and Trademark Information ...................................................................... 23
Polycom, Inc. 4
About Media Manager Release 6.7.1 Polycom® RealPresence® Media Manager 6.7.1 is a maintenance release. It includes the features and functionality of the 6.7 release, but also resolves the issues identified in the Resolved Issues section on page 20.
What’s New in Release 6.7
Updated Documentation Set The RealPresence Media Manager 6.7 release introduces an updated documentation set, including a new User Guide, a reorganized Administrator Guide, a revised Getting Started Guide, and an updated Integration Guide for deployments using RealPresence Media Manager and RealPresence Capture Server. Look for these documents on the Polycom support site.
Portal Enhancements RealPresence Media Manager 6.7 introduces several portal enhancements for the end user and administrator including the portal dashboard, where administrative functions can be done directly from the portal.
Portal Dashboard The new administrative portal dashboard enables you administer some parts of your deployment directly in your RealPresence Media Manager portal instead of using the Admin Tool. You can use the Server Dashboard landing page for the following tasks:
● Set event and issue notification thresholds
● Check server status
● Review server database information
● Download server logs
● Look at and reattempt server distribution failures
● Configure some portal and server administrative settings and start, stop, or restart your e-mail and schedule services
Content Deletion New content deletion workflows in RealPresence Media Manager 6.7 enable you to clean up your RealPresence Media Manager systems by ridding them of duplicates or unwanted content to reclaim storage space and speed up your system.
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Editing Content Metadata New functionality in the RealPresence Media Manager portal allows users to add or edit content metadata for content directly in the portal. Types of editable metadata include:
● User-created and searchable tags
● Closed captions and transcript uploads and edits
● Show/hide embeddable player’s chrome
● Enable editing functionality for content owners and proxy owners directly on the portal
● Third-party mashups
● Social sharing and publishing
Third-party Integrations RealPresence Media Manager 6.7 enables users to upload and automatically configure content from third-party content providers, including the following:
● Mediasite
● Techsmith Camtasia
● YouTube
● LTI (enhancements)
Updates to MSA RealPresence Media Manager 6.7 includes an updated MSA Wizard that can interface with RealPresence Media Manager on how it is configured with the system. Version 6.7 also includes an option to upgrade the MSA through the portal dashboard or to install a new MSA using XML.
System Architecture Updates RealPresence Media Manager 6.7 provides several updates to the system architecture for various tasks including:
● Content library change
● SMTP settings move from config file to the database
● HTML markup now allowed in fields
● Gather and download logs with the push of a single button
● Default configuration updates are easier to scale
● Transcoding settings in the Admin UI are available for all devices
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Compatibility with Polycom® RealPresence® Capture Server 1.8 RealPresence Media Manager 6.7 allows interoperability with RealPresence Capture Server 1.8. For information on integrating the two systems, see the Polycom RSS 4000 / RealPresence Capture Server and RealPresence Media Manager Integration Guide.
Get latest product information from Polycom Support
To view the latest Polycom product documentation, visit the Support page of the Polycom web site at http://support.polycom.com.
Other Changes in this Release Minor changes in this release include the following:
● Live and On-Demand Streaming
● Admin Tool Updates
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Release History This following table shows the release history of RealPresence Media Manager:
Release History
Release Release Date Features
6.7 January 2015 Updated Documentation Set Portal Enhancements System Architecture Updates Compatibility with Polycom® RealPresence® Capture Server 1.8
6.6 February 2014 Enhancements to the RealPresence Media Manager Portal Integration with Microsoft SharePoint 2013, Microsoft Lync 2013, and SAML environments Searchable speech-to-text metadata using RAMP MediaCloud Improved integration with Polycom RSS 4000 and RealPresence Capture Server appliances Increased scalability to deliver full-featured portals to up to 40,000 users Improvements to the RealPresence API IMS Global Learning Tools Interoperability (LTI) standards certification MSA version 6.6 Updated software licensing model Web-based Single Sign-on (SSO) interoperability with popular authentication platforms
6.5.2 September 2013 Corrected issues
6.5 June 2013 Revised licensing models to include Appliance Edition, Software Edition, and Hosted Edition Migration of portal and web.config settings from the web.config file to the Admin Tool and database Enhancements to third-party transcoding feature or watch folder transcoding Support for variable-rate playback Updated support for mobile operating systems Support for Microsoft Windows 8 and Microsoft Internet Explorer 10 Introduction of the RealPresence API Integration with Blackboard® Learn™ 9.1 (SP10) learning management system
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Hardware Requirements The following hardware requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.
RealPresence Media Manager, Appliance Edition The RealPresence Media Manager appliance includes the hardware specifications listed below.
RealPresence Media Manager, Appliance Edition Hardware Specifications
Minimum Hardware Specification
Supplier Dell R620 Rack Server customized for Polycom
Operating System Microsoft Windows® Server 2012 Microsoft SQL 2012 Express
Processor Dual Intel® Xeon™ E5-2670 (8 cores in each processor)
Memory 32GB RDIMM 1333 RAM
Network Intel® Ethernet 1350 QP 1GB
Storage 4 X 1TB 7200 RPM RAID-10 Arrays (Dell PowerEdge RAID Controller H710)
Optical Drive DVD+/-RW
Mounting ReadyRails II mounting interface, sliding rails Cable Management Arm
Power Dual Hot-plug, Redundant 120V/750W AC Power Supplies (1+1)
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RealPresence Media Manager, Software Edition The RealPresence Media Manager software application must meet the minimum hardware requirements for successful installation of RealPresence Media Manager, Software Edition and associated services as listed the following table.
RealPresence Media Manager, Software Edition Hardware Requirements
Minimum Hardware Specification
Processor Intel Xeon 4-core or comparable
Memory 4GB
Local Storage 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps)
Network 1GB
Recommended Hardware Specification
Processor Intel Xeon 8-core or comparable
Memory 8GB
Local Storage 40GB RAID 5 Partition (OS) 20GB RAID 5 Partition (Apps)
Shared Storage 40GB iSCSI/FC SAN (OS) 20GB iSCSI/FC SAN (Apps)
Storage Area Network Protocols
Servers can be deployed over Internet Small Computer System Interface (iSCSI) or Fibre Channel (FC) Storage Area Networks (SAN).
For RealPresence Media Manager, Software Edition deployments, the database and storage servers must meet the following minimum hardware requirements:
Database and Storage Server Hardware Requirements
Minimum Hardware Database/Reporting Services Storage/Repository
Processor Intel Xeon 4-core or comparable Intel Xeon 2-core or comparable
Memory 4GB 4GB
Local Storage 40GB RAID 5 Partition (OS) 50GB RAID 5 Partition (Apps, Data)
40GB RAID 10 Partition (OS) 1TB RAID 5 Partition (Apps, Data)
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Minimum Hardware Database/Reporting Services Storage/Repository
Network 1GB 1GB
Recommended Hardware
Database/Reporting Services Storage/Repository
Processor Intel Xeon 8-core or comparable Intel Xeon 6-core or comparable
Memory 8GB 8GB
Local Storage 40GB RAID 10 Partition (OS) 500GB RAID 10 Partition (Apps, Data)
40GB RAID 10 Partition (OS) 2TB RAID 10 Partition (Apps, Data)
Shared Storage 40GB iSCSI /FC SAN (OS) 100GB iSCSI /FC SAN (Apps)
Dedicated iSCSI or FC SAN shared repository for WMS/Smooth Streaming/Wowza/Web Content
For RealPresence Media Manager, Software Edition deployments, the server roles must meet the following minimum hardware requirements:
Server Role Hardware Requirements
Minimum Hardware Windows Media Services Smooth Streaming
Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable
Memory 4GB 4GB
Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data)
40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data)
Network 1GB 1GB
Recommended Hardware
Windows Media Services Smooth Streaming
Processor Intel Xeon 4-core or comparable Intel Xeon 4-core or comparable
Memory 8GB 8GB
Local Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data)
40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data)
Shared Storage 40GB iSCSI /FC SAN (OS) 2TB shared repository (Data)
40GB iSCSI /FC SAN (OS) 2TB shared repository (Data)
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Database and Storage Server Hardware Requirements
Minimum Hardware Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding
Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable
Memory 4GB 8GB
Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data)
40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps, Data)
Network 1GB 1GB
Recommended Hardware
Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding
Processor Intel Xeon 4-core or comparable Intel Xeon 8-core or comparable
Memory 8GB 16GB
Local Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data)
40GB RAID 5 Partition (OS) 250GB RAID 5 Partition (Apps, Data)
Shared Storage 40GB iSCSI /FC SAN (OS) 2TB shared repository (Data)
40GB iSCSI /FC SAN (OS) 2TB shared repository (Data)
RealPresence Media Manager, Virtual Edition RealPresence Media Manager can be installed on virtual machines (VM) to simplify maintenance, disaster recovery, and expansion. Virtual machine environments can over-share resources across VM instances, affecting the responsiveness of CPU-, RAM- and disk-intensive applications like RealPresence Media Manager.
The following Virtualization platform has been identified as compatible, but because performance is heavily influenced by actual deployment configurations, each environment must be reviewed and certified by professional services after installation. You need an existing support contract with your virtualization provider and or the ability to resolve issues that are unique to virtualized environments. The use of management systems to govern and report against virtual hosts is highly recommended. Open Source virtualization platforms and non-affiliated internet based third-party cloud providers are not supported without validation and written authorization from Polycom Global Support Services.
Supported Virtualizations
VMware
Supported Versions vSphere v5.x
Management vCenter
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VMware
Product Reference http://www.vmware.com/products/vsphere/
Performance Best Practices http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf
Memory Management http://www.vmware.com/files/pdf/techpaper/network-io-latency-perf-vsphere5.pdf
Network I/O Latency http://www.vmware.com/resources/techresources/10256
RealPresence Media Manager, Virtual Edition Hardware Requirements
Component Requirement
Processor Dual Intel® Xeon™ E5-2670
Number of Cores 8 virtual
CPU Frequency 2.6GHz
Memory 8GB
NIC 1 x 1GB
Storage 1 - OS 50GB
Storage 2 - Data 250GB
RealPresence Media Manager, Virtual Edition Hardware Requirements for Multiple User Licenses
Component 250 Concurrent Users 500 Concurrent Users 1000 Concurrent Users
Processor Dual Intel® Xeon™ E5-2670
Dual Intel® Xeon™ E5-2670
Dual Intel® Xeon™ E5-2670
Number of Cores 8 virtual 16 virtual 16 virtual
CPU Frequency 2.6GHz 2.6GHz 2.6GHz
Memory 8GB 12GB 24GB
NIC 1 x 1GB 2 x 1GB 4 x 1GB
Storage 1 - OS 50GB 50GB 50GB
Storage 2 - Data 250GB 250GB 250GB
.
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Software Requirements The following software requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.
RealPresence Media Manager, Appliance Edition RealPresence Media Manager, Appliance Edition includes the following pre-installed software:
● Microsoft Windows Server 2012
● Microsoft SQL Server 2012 Express
● Microsoft .NET Framework 4.5
● Microsoft IIS Media Services 7
● Microsoft Expression Encoder 4 Pro SP2
● Polycom RealPresence Media Manager 6.7 software, preconfigured for first-time use
● Polycom Media Service Agent, used by RealPresence Media Manager 6.7 software for server automation. Content distribution requires a separate license.
RealPresence Media Manager, Software Edition You need the following software to complete an installation of RealPresence Media Manager, Software Edition:
● Microsoft Windows Server 2012
Windows 2012 does not offer a Windows Media Services role. To use RealPresence Media Manager software with Windows Media Services, you need an external server, such as Windows Server 2008 R2.
● Windows Server 2008 R2 Standard Edition 64-bit and Enterprise Edition 64-bit are also supported
Windows Server 2008 R2 Standard Edition does not support Windows Media Services multicast, and cannot be upgraded to provide this support. If WMV multicast is necessary, install Windows Server 2008 R2 Enterprise Edition.
● Microsoft SQL Server 2012 or SQL Server 2008 R2 with Service Pack 1
● Microsoft Internet Information Services 7 or later
● Microsoft IIS Media Services (Smooth Stream)
● Windows Media Services for installations on Windows Server 2008 R2
● Microsoft .NET Framework 4.5
● Microsoft Expression Encoder 4 Pro SP2 (3 full license keys are provided with the purchase of RealPresence Media Manager software for H.264 encoding)
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32-bit operating systems are not supported
32-bit operating systems are not supported in RealPresence Media Manager 6.6 software.
RealPresence Media Manager, Virtual Edition RealPresence Media Manager, Virtual Edition is delivered on a USB media and is preconfigured with:
● Microsoft Windows 2012
● Microsoft SQL Express 2012
● Polycom RealPresence Media Manager 6.7 software, preinstalled and configured
Browser Requirements The browser requirements for accessing the RealPresence Media Manager portal are listed in the following table. Polycom supports only production versions of web browsers. Beta or development versions are not supported for use with RealPresence Media Manager.
Browser Requirements
Browser Description
Microsoft Internet Explorer® 9.0 or higher
Mozilla Firefox® Latest version
Google Chrome™ Latest version
Apple Safari® 7.0 or higher
Google Chrome and NPAPI plugin support
The Google Chromium team has announced that they will disable in a future release Google Chrome support for NPAPI plugins like Microsoft Silverlight. Media Manager uses Microsoft Silverlight to display videos. See http://blog.chromium.org/2014/11/the-final-countdown-for-npapi.html for the Google blog tracking this change. Once Google Chrome support for NPAPI plugins is disabled (expected in April of 2015), use alternative browsers like Firefox, Safari, or Internet Explorer to view Media Manager videos, as neither Microsoft nor Google expect to resolve this issue.
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Products Tested with this Release Polycom RealPresence Media Manager systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release.
Supported products
You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to http://support.polycom.com/PolycomService/support/us/support/service_policies.html to find the current Polycom Supported Products matrix.
RealPresence Capture Station
Product Version
RealPresence Capture Station 6.5.2
RealPresence Capture Station 6.6
RealPresence Media Editor
Product Version
RealPresence Media Editor 6.5.1
RealPresence Media Editor 6.6
RealPresence Capture Server
Product Version
RealPresence Capture Server 1.7
RealPresence Capture Server 1.8
Polycom RSS 4000
Product Version
Polycom RSS 4000 8.5
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Partner Solutions
Product Version
Blackboard Learn 9.1
Digital Signage: Scala API 1.2
Digital Signage: X2O API 1.0
Media Player: Flash 11.0
Media Player: QuickTime 7.7.2
Media Player: Silverlight 5.0
Media Player: Windows Media 12.0
Media Server: IIS 4.1
Media Server: Windows 9.6
Media Server: Wowza 3.5.2
Media Utility: IBM Sametime 8.5.2
Media Utility: Microsoft Lync 4.0
Microsoft Expression Encoder 4.0.4
Polycom RSS 4000 8.5
SQL Server Reporting Services (SSRS) 10.0
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System Capabilities and Constraints The following protocols and ports are support for RealPresence Media Manager 6.7 software installations.
Protocols and Ports The following table shows the default protocols and ports used by the various components in RealPresence Media Manager software installations.
RealPresence Media Manager Protocols and Ports
Component Protocol Port Description
RealPresence Media Manager Admin Services
HTTP/HTTPS 80/443 User’s local machine > Media Manager Server
RealPresence Media Manager Admin Services
HTTP/HTTPS 80/443 User’s local machine > Media Manager Server
RealPresence Media Manager Portal
HTTP/HTTPS 80/443 User’s local machine > Media Manager Server
RealPresence Media Manager Portal (if WMS installed and streaming content will be hosted on the Media Manager server)
HTTP 81 User’s local machine > Media Manager Server
Licensing Service HTTP 1947 Needs to be available only locally on the Media Manager server. Not exposed to any other server or users.
SQL Server TCP 1433 Media Manager Server/Scheduler Service/Email Service > SQL Server
URL Import/Upload Service HTTP 80 Media Manager Server/Scheduler Service > Content Server
Email Server TCP 25 Outgoing Email Service > Email Server
Media Services Agent HTTP 80 Media Manager Server > Content Server
LDAP/AD LDAP/LDAPS/GC/GC SSL
389/636/3268/3269
Media Manager Server > LDAP/AD Server
Cisco Tandberg HTTP/HTTPS 80/443 Media Manager Server > Tandberg Server
RealPresence Capture Station Scheduling Component
HTTP 80 RealPresence Capture Station > Media Manager Server
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Component Protocol Port Description
RealPresence Capture Station Status Check
HTTP 81 Media Manager Server > Capture Station
Polycom RSS and RealPresence Capture Server
HTTPS 443 Media Manager Server > RSS Server
Content Import (UNC) TCP and UDP 135-139 Scheduler Service > Content Server
Blue Coat Director HTTPS 8082 Scheduler Service > Blue Coat Server
Cisco CDM HTTPS 8010 Scheduler Service > Cisco CDM Server
Installation and Upgrade Notes Polycom supports the following upgrade and migration paths for RealPresence Media Manager 6.7.
Upgrading to Version 6.7 from Earlier Versions You need to upgrade all Polycom Media Service Agents (MSA) to version 6.7 to be compatible with RealPresence Media Manager 6.7 software.
Polycom Media Services Agent Version
The Media Service Agent version must match the RealPresence Media Manager software version to be compatible.
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Known Issues The following table lists the known issues in this release.
Issue No. Description Workaround
TFS-34270 LTI – The Edit Content window within LTI does not close. None
TFS-34259 In the Portal, the new PIN doesn't display on Portal > Content > Edit Preferences.
Function works as designed
TFS-33728 In the Portal, the Digital Signage > Permissions > [Username] Column header doesn't support sorting
None
TFS-33726 In the Viewer, the user is not able to view the full image of an image that is bigger than 960px720p resolution
Download the image
TFS-33712 Users can map VRRs to categories that have been mapped and then deleted before saving. The user can assign a default category for VRR, but where the category does not exist w/o validation fail
Category existed on the user interface—then deleted before saving
TFS-33710 When viewing images in the Portal using Google Chrome, the image will be misaligned
Download the image
TFS-33470 When a user edits the details of uploaded content in Portal > Mashups, the changes are not recognized until the user changes focus.
Tab to the next field
TFS-33468 When a user edits the details of uploaded content in the Portal to add a caption, the caption is not trimmed, so extra spaces are not removed
None
TFS-30361 When a user edits the Author field of uploaded content in the Portal and includes spaces before or after the Author name, the spaces are not trimmed
None
TFS-27991 When a user uploads an image in the Portal > My Uploads and then expands for image details, the image does not zoom
None
Limitations
Issue No. Description Workaround
TFS-34292 Users can make calls with VRRs that are not mapped to categories.
Use the Automap VRRs to Categories option
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Resolved Issues The following table lists the resolved issues in RealPresence Media Manager 6.7.
Resolved Issues
Issue No. Description
TFS-34272 LTI - In Safari, the user is shown the login screen within the LMS application.
TFS-34362 Capture Server Events clickable prior to ingest
TFS-34363 Live bitrate links on Portal are not displayed as stacked rows
TFS-34366 Portal My Live Events tab shows an empty row with Unknown status
TFS-34373 Manual Event needs to take care of null streamingservertype in DAL
TFS-34385 RSS MP4 distribution not working
TFS-34414 PPT Hierarchy section in CSP should be available for both MP4 and WMV
TFS-38610 ESCVCM-602 - Incorrect top category level counts is incorrect when you have multiple nested categories
TFS-34477 Expired live events should be omitted from most popular portlet
TFS-34433 ESCVCM-575 - Recently Viewed portlet does not adhere to the Default Number of Items
TFS-34436 Non admin users can not see any VRRs when attempting to start a live event in the portal
TFS-34376 User should not be allowed to edit custom fields when logging in via LDAP
TFS-34379 Attempting to delete a streaming server without CSA info results in unhandled exception
TFS-34382 API user is receiving system notification emails
TFS-34369 Custom fields values are not being imported from LDAP
TFS-34396 Custom fields still show up in available filters list after being deleted
TFS-34402 IP Address label in server dashboard is wrong
TFS-34405 Start and Wait window labels should say minutes instead of seconds
TFS-34272 LTI - In Safari, user is being showed the login screen within the LMS application
TFS-34348 Admin Tool: Unable to view LDAP User properties due to unhandled exception error being thrown
TFS-34349 Admin Tool: Unable to refresh LDAP properties due to unhandled exception error being thrown
TFS-34350 Hard delete not working for default and remote msa.
TFS-34399 Unchecking all Available Social Networks and saving causes an Unhandled Exception
TFS-34372 Moderated Q&A Window bottom section is pushed to right (UI issue)
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Issue No. Description
TFS-34445 6.7.0.78&C2.0/MM should hidden RTSP WMV streaming URL for PC
TFS-34446 (ESCVCM-543) Installer not honoring sa account credentials.
TFS-34393 Sharepoint direct links do not render properly nor display content
TFS-34432 External Links example via UGC doesn't work
TFS-34418 6.7 Patch: Custom Fields appear in User Details for LDAP user IF they are required for registration
TFS-34421 6.7 Patch: LDAP groups using wildcard is not getting associated to User
TFS-34442 Recently Viewed "Display All" adheres to Portlet 'Default Number of Items' value
TFS-34408 6.7.0.79 patch caused dashboard to give errors.
TFS-34411 6.7 Patch: Install Admin Tool on system is returning error
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Get Help For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support.
To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.
For more information on solution with this Polycom partner, see the partner site at Polycom Global Strategic Partner Solutions.
The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
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Copyright and Trademark Information Copyright ©2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA
Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
Java is a registered trademark of Oracle America, Inc., and/or its affiliates. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at [email protected]. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected].
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