REALISATION OF GENERAL

PROGRAMME FOR

PROFESSIONAL TRAINING

FOR THE YEAR 2012

Team of Professional Training CentreHuman Resource Management ServiceDecember 2012

General Programme for Professional Training of public servants in the State Administration bodies was adopted at the Session of Government on the 26th of January 2012.

• Development of electronic administration – key indicators • The basics of sustainable development• Drafting the legislation• Managing the implementation of legislation• Appraisal from the point of view of appraisees• The basics of financial operations• Strategic/programme budget• Audit of financial reports and regularity of operations• European Union programmes• International cooperation and agreements

New topics in the year 2012 - 1/2

• Preparation of operational programmes within the new EU pre-accession assistance instrument for the period 2014-2020

• Cooperation of independent state bodies and state administration bodies in human rights protection

• Human rights protection and the Ombudsman• Rules of written communication in administration• German language course• Statistical analysis of information by the SPSS

software• Project management by the Microsoft Project software

New topics in the year 2012 - 2/2

We organized221 training

With a total number of3715 participants

And realised847 days of training

and 3085 school lessonsWith the support from

a total of 201 lecturers/trainers

During the year 2012 training activities were realised according to the Programme

ТО Тhematic area Number of Training Training days School

classeshours Participants

ТО 1 Constitutional order and state administration 13 21 132 239ТО 2 Public Policies 7 7 42 87ТО 3 Drafting of legislation 20 36 229 254ТО 4 Civil servants system 15 15 102 201ТО 5 Public Policies 10 14 90 159ТО 6 Еuropean integration 14 29 218 136ТО 7 Public Finance 22 26 152 487ТО 8 Decentralized management of EU funds 21 36 250 563ТО 9 Programming international assistance and projects 9 15 116 261ТО 10 Fight against corruption 13 13 77 226ТО 11 Management in State Administration 15 18 132 225ТО 12 Training of trainers 1 2 14 8

ТО 13 Protection of human rights and the confidentiality of data 11 11 66 150

ТО 14 Business communication 11 15 120 211ТО 15 Foreign language 18 500 1020 275ТО 16 Computer literacy 21 89 325 233TOTAL 221 847 3085 3715

Realised training activities per thematic area

Month Number of realised training

Number of training days

Number of school classes

Number of participants

January 8 12 72 168

February 22 282 717 439

March 28 107 379 486

April 27 39 247 558

May 28 54 318 592

June 20 32 195 288

July 2 5 32 23

September 26 202 548 396

October 22 101 336 274

November 24 42 250 337

December 11 13 89 154

TOTAL 135 531 1960 2554

Realised training activities per month

1. The process of programming international assistance, identification and drafting of project fiches

2. Preparing a project budget for IPA3. Planning priority funding areas4. Personal data protection5. Drafting of project fiches for IPA6. Basic principles of EU fund management under a

Decentralised Implementation System (DIS)7. Strategic/programme budget8. Appraisal of civil servants – from the setting of work

objectives to evaluation9. Protection against discrimination10. The basics of the European Union

Top ten training with highest attendance

• International Organization of Francophonie• Goethe Institute in Belgrade and the Ministry of Foreign Affairs

of the Federal Republic of Germany• Hanns Seidel Foundation in Belgrade• Conrad Adenauer Foundation in Belgrade• Bundesakademie für öffentliche Verwaltung Federal Republic

of Germany• USAID ‘Business Enabling Environment Improved’• Ministry of Finance project ‘Further Support for

Implementation of DIS’ and ‘Further Support for Implementation of the Management of EU funds under DIS in the Republic of Serbia’

Support from the Donors – 1/2

• SIGMA (Support for Improvement in Governance and Management)

• SIGMA (Support for Improvement in Governance and Management)

• Ministry of Labor and Social Policy – Directorate of Gender Equality ‘The Fight Against Sexual and Gender-based Violence’ Team for Social Inclusion and Poverty Reduction – Office of the Deputy Prime Minister for EU Integration with the support of the Swiss Agency for Development and Cooperation and the Ministry of Foreign Affairs of the Kingdom of Norway

• Project ‘Support to the Office for Cooperation with Civil Society: strengthening the dialogue and cooperation between Government and Civil Society on creating incentive framework for development and sustainability of Civil Society organizations’, Ministry of Foreign Affairs of the Government of Great Britain

Support from the Donors – 2/2

EVALUATION OF TRAINING

REALISED DURING

THE YEAR 2012

In the goal of QUALITY ASSURANCE, the feedback regarding various aspects of the quality of held training is gained, amongst other, through the evaluation questionnaires which participants complete at the end of every training.

The results of quantitative and qualitative processing of evaluation questionnaires (2523 of them) will be shown further.

EVALUATION RESULTS

expectations of participants met in full – 75,72% c.s.self-estimation on their knowledge on topic – +1,42 differtraining duration – “long enough” – 74,91% c.s.applicability of newly acquired knowledge – 4,16training organisation efficiency – 4,60overall mark of training – 4,52

source: 2.523 completed evaluation questionnaires

OVERVIEW OF EVALUATION RESULTS 1/2

Overview of evaluation results

January – December2012Number of completed evaluation

questionnaires

Efficiency in organising

training

Participants expectation met

in full

Usefulness of training material

Turnout of participants

Overallmark

Thematic area Total Average Average Average Average Average01 - Constitutional order and state administration 208 4.48 70.73% 4.09 70.65% 4.3302 - Public Policies 78 4.75 73.20% 4.64 75.10% 4.5103- Drafting of legislation 233 4.63 84.09% 4.61 85.51% 4.5904 - Civil servants system 180 4.49 82.02% 4.52 69.18% 4.4805 - Public Policies 145 4.65 74.35% 4.40 72.15% 4.4306 - Еuropean integration 154 4.71 83.39% 4.53 61.13% 4.7007 - Public Finance 368 4.57 69.32% 4.36 70.68% 4.4708 - Decentralized management of EU funds 45 4.30 73.85% 3.98 84.66% 4.1109 - Programming of international assistance and projects 189 4.54 65.70% 4.17 66.31% 4.5210 - Fight against corruption 192 4.45 65.55% 4.12 68.74% 4.2811- Management in State Administration 197 4.69 75.28% 4.47 67.27% 4.5812 - Training of trainers 6 4.67 100.00% 4.67 57.14% 4.7313 - Protection of human rights and the confidentiality of data 122 4.47 63.11% 4.28 73.01% 4.4514 - Business communication 170 4.73 83.40% 4.63 73.10% 4.8216 - Computer literacy 10 4.92 87.50% 4.92 94.44% 4.83

Total 2523 4.61 77.02% 4.44 72.41% 4.53

Overview of evaluation results

January – December2012 Applicability of the newly acquired

knowledge

Self-estimated level of

knowledge - before

Self-estimated level of knowledge -

after

Self-estimated level of

knowledge - before/after

Duration ‘long enough’

Thematic area Average Average Average Difference Average01 - Constitutional order and state administration 3.98 2.65 4.09 1.45 74.65%02 - Public Policies 4.00 3.14 4.41 1.27 57.91%03- Drafting of legislation 4.27 2.74 4.17 1.44 80.17%04 - Civil servants system 4.18 2.97 4.29 1.31 79.47%05 - Public Policies 4.00 2.74 4.14 1.39 71.16%06 - Еuropean integration 4.31 2.76 4.30 1.54 82.34%07 - Public Finance 4.13 3.11 4.16 1.05 78.96%08 - Decentralized management of EU funds 3.68 2.38 3.88 1.50 81.85%09 - Programming of international assistance and projects 4.02 2.43 3.89 1.46 78.43%10 - Fight against corruption 3.79 2.80 4.11 1.31 85.64%11- Management in State Administration 4.34 3.03 4.38 1.34 74.21%12 - Training of trainers 4.83 3.33 4.50 1.17 83.30%13 - Protection of human rights and the confidentiality of data 4.14 2.99 4.31 1.32 67.83%

14 - Business communication4.41 2.83 4.41 1.58 62.54%

16 - Computer literacy 4.50 2.84 4.33 1.50 54.15%Total 4.18 2.80 4.21 1.41 73.74%

OVERVIEW OF EVALUATION RESULTS 2/2

137 is the total number of hired trainers/lecturers

18 trainers with mark 5

115 trainers with mark above 4from which:

14 trainers with mark 4-4,5101 trainers with mark above 4,5

and only 4 trainers with mark below4

Trainer performance

TRAINING WITH HIGHEST OVERALL MARKS

Overall mark of training is an average of marks for specific aspects of training: applicability of knowledge, quality of trainer, organisation of training, productivity of discussion, and usefulness of training material

Topic title Overall mark

Public relations 4.93

German language – Intermediate course - lower level (B1) 4.90

Building interpersonal relations 4.88

Advanced Database 4.83

Job analysis and planning HR needs 4.83

HIGHEST MARKS REGARDING SPECIFIC ASPECTS 1/3

Efficiency in organising training

Average mark 5,0

Job analysis and planning HR needs

Building interpersonal relations

German language – Intermediate course - lower level (B1)

Public relations

The basics of sustainable development

Expectations of participants met in full100%

Job analysis and planning HR needsHealth and safety at workHR selection methodsGerman language – Elementary course - higher level (А2)General Training of Trainers - training skills improvementPresentationProfessional training – from needs assessment to evaluation

Usefulness of training materialAverage mark

Database 5.00German language – Intermediate course - lower level (B1) 5.00Advanced Database 4.96Public relations 4.93Rules of written communication in administration 4.90

Applicability of the newly acquired knowledgeAverage mark

Building interpersonal relations 4.86General Training of Trainers - training skills improvement 4.83Rules of written communication in administration 4.81Job analysis and planning HR needs 4.75Public relations 4.71

Productivity of discussion in trainingAverage mark

Public relations 5.00German language – Intermediate course - lower level (B1) 5.00Strategic management in state administration 4.91The basics of tax operations in state administration 4.90Monitoring, evaluation and reporting in medium-term and strategic planning 4.87

HIGHEST MARKS REGARDING SPECIFIC ASPECTS 2/3

Positive difference in self-estimated level of knowledge before/after training

Difference

Presentations 2.44

Database 2.44

Statistical analysis of information by the SPSS software 2.31

Public appearance 2.15

Building interpersonal relations 2.00

Duration of training ‘long enough’Проценат

Corruption prevention mechanisms 100.00%

Ethics in state administration 96.90%

Professional training – from needs assessment to evaluation 95.85%

Feasibility study and cost-benefit analysis 95.20%

Quality management 95.00%

HIGHEST MARKS REGARDING SPECIFIC ASPECTS 3/3

Због чега знамо да добро радимо...Participants were especially pleased with:

Trainerexpertise, manner of presentation, communicativeness/openness, patience,

the attention given to the participants, charisma, kindness, systematic, good preparation, interestingness, efficiency, experience and skills, precise and clear exposure, active approach, direct approach

Acquired knowledgeusefulness in completion of work assignments, better oversight/systematized

existing knowledge, removing all doubts, the participants understood examples and acquired guidelines for future doings

Communication/interaction with trainer/other participants, productivity of discussion, chance to ask

questions, trainers openness to questions, active involvement, exercises/workshops/concrete examples, good group dynamics, exchange of experience, commenting dilemmas/issues in everyday work

Organisation of trainingefficiency, enough time for the trainers and for discussion, globally - training

is perfect, satisfaction with training in full, the manner of training

Comments and suggestions of participants:

• Most of them concern general appraisal for trainers, organization of training, support provided for future work, and finally the pleasure for participating, along with the possibility to apply the acquired knowledge.

• The conclusion would be that, in most cases the participants express positive comments regarding their attendance in training. There are fewer negative comments which tend to be more to the point, and therefore represent the basis for improvement of organization of training planned for the forthcoming part of the year.

There were few remarks concerning:

• Short duration of training - extend the duration of training due to the broadness of thematic area and the scope of matter

• Use of examples – insufficient, inadequate, unadjusted, too much time dedicated to the initial part of training

• Technical aspects – stuffiness, bad illumination, no catering/organized lunch break

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