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© 2010 Cisco and/or its affiliates. All rights reserved.
ReadyCloud®
Collaboration
Improved staff collaboration, delivered via the cloud, that integrates with your existing systems…It’s Faster, Smarter, Better…
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
The pace of change is high• Capital expenditure budgets are under pressure
• Relationships with staff, customers and partners rely more than ever on being integrated and connected
• Advancing technologies give you new options, but complexity can make them hard to manage
Supporting an increasingly dynamic and complex environment is becoming the “norm”
Cisco Confidential 3© 2010 Cisco and/or its affiliates. All rights reserved.
Cloud is an enabler & accelerator for collaboration
CEO Speed of innovation
Workforce productivity
Operational effectiveness
CIO Empower the business
Improve agility
Operate efficiently
Employees, Customers, Partners Anywhere, any device, any content
IT Director UC buyer
Desktop buyer
Contact centre buyer
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Cloud opens up new opportunities• Enables new, agile ways of doing business
• You can get up and running quickly and with low investment
• Pay for what you need, rather than investing heavily in equipment
• Provide the right tools for each person, rather than everything for everybody
• Concentrate on running your business, rather than running your systems
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
In this world reliability is still just as important as agility• Business units are becoming more demanding of I.T.
• Customers expect outstanding service experiences
• Lots of “cloud” providers with differing levels of infrastructure and service investments are available
• Customers are demanding data sovereignty
• Integration between systems
Productivity Innovation Growth
How much ‘Cloud’ is good for my business?
How do I migrate to the cloud?
Can I mix on-prem and cloud?? ??
?
Collaboration Platform
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Introducing ReadyCloud® Collaboration
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
ReadyCloud® Collaboration
Simple & rich communications tools for your staff
Connects disparate applications (CRM, contact centre)
Designed to easily interface with existing on-premise solutions
Mesh your voice, video, data and collaboration environments
Brings your staff, systems and information together while still leveraging your existing investments
Integration
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
ReadyCloud® Collaboration
Progressive roll out to suit your needs
Manage staff profiles through easy to use portal
Scalable and adaptable to meet changing circumstances
Remain current with ever-green upgrades
ReadyCloud Collaboration gives you the control and flexibility to meet your business needs
Control
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
ReadyCloud® Collaboration
Avoid investment that locks you into today’s technology
Minimise in-house IT costs
The hassles of upgrade management become a thing of the past
Lower TCO than on-premise deployment
Save your focus – and your capex – for your core business
Cloud hosted
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Client benefits• Greater staff productivity
• Reliable cloud infrastructure that gives you the flexibility to use as business demands; it can be scaled up and down based on your requirements
• Locally hosted in Gen-i’s Tier 3 data centre allowing you to meet data sovereignty requirements with the option of geo-redundancy
• Integration with WAN, SIP trunking and other cloud and voice services provides you with a single point of accountability
• Helps you reduce capital IT costs
• Frees up your focus and time as Gen-i looks after your service
• Control of your staff profiles via a simple self-service portal
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
The collaboration journey
Create collaborative environment
Create collaborative environment
Enable mobility Empower with video
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Storage Computing Networking
Corporate datacentre
Typical IP Tel/UC environment
Challenges• Disparate and evolving collaboration platform• People, support and costs across many locations• Hard to justify upgrading legacy for ‘better’ voice and apps
PSTN
Head Office Regional Office Branch Office Branch Office Regional Office Regional Office RemoteEmployees
Vendor AFeature Set 1
Vendor AFeature Set 2
Vendor BFeature Set 1
Vendor BFeature Set 2
Vendor CFeature Set 1
Vendor DFeature Set 1
Vendor AVendor BVendor CVendor D3rd party X3rd Party Y
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Call ManagerFeature
Set 1
Call ManagerFeature
Set 2
Typical IP Tel/UC environment
Head Office Regional Office Branch Office Branch Office Regional Office Regional OfficeRemoteEmployees
Vendor AFeature Set 1
Vendor AFeature Set 2
Vendor BFeature Set 1
Vendor BFeature Set 2
Vendor CFeature Set 1
Vendor DFeature Set 1
Vendor AVendor BVendor CVendor D3rd party X3rd Party Y
Storage Computing Networking
Corporate Datacentre
Presence & IM
Video
Social
Mobility
Meetings
Collaboration
Storage Computing Networking
Head Office
Call ManagerFeature Set 1
Regional Office
Call ManagerFeature Set 1
Branch Office
Call ManagerFeature Set 1
Branch Office
Call ManagerFeature Set 1
Regional Office
Call ManagerFeature Set 1
Regional Office
Call ManagerFeature Set 1 Call
ManagerFeature
Set 1
BYOD /Work Your WayPresence & IM MobilityVideo MeetingsSocial Cust. Collab
Head Office
Call ManagerFeature Set 2
Regional Office
Call ManagerFeature Set 2
Branch Office
Call ManagerFeature Set 2
Branch Office
Call ManagerFeature Set 2
Regional Office
Call ManagerFeature Set 2
Regional Office
Call ManagerFeature Set 2 Call
ManagerFeature
Set 2
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
ReadyCloud® CollaborationContinued evolution
Applications PlatformUnified Communications Collaboration
Collaboration Applications TelePresence
Management platform
Cloud ready virtualisation platform
Network architecture
Service fulfilmentService assurance
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Network architecture
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Administrator self service portal• Client and location based management
• Customise and standardise feature packages
• Determine numbering plans for individual locations
• Add and change users and services
• View billing and usage reports
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
Profile functionality summaryKey features Basic Standard Advanced Shared space
Call control
Single number reach
Instant messaging
Presence
Voicemail (Optional; additional
charge applies)
Native video
Desktop sharing (Dependent upon
device choice)
Jabber desktop phone client
(Dependent upon device choice)
Jabber smartphone client
(Dependent upon device choice)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Control & flexibility: Optimise resources
Cloud: Enable IT & business agility
Integration: Create a unified experience
ReadyCloud CollaborationReadyCloud® Collaboration
Thank you.