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• The following presentation is based on teaching the CAMT course using the CAMT Participant guide. It is designed to follow through the material providing opportunity for the instructor to expand on the content. This content is the basics and is put together to allow expansion based upon the needs of your class, in other words as an instructor, feel free to add to this content to create your class material.

• Presenter notes are included below each slide and can be printed out as a suggested reference during instruction.

Caulking, Drywall, Plaster, Orange Peel, Popcorn Ceilings, Locks, Tile

Interior & Exterior Maintenanceand Repair Course

Disclaimer

The use of photos of tools and/or components which clearly indicate their manufacturer or brand in no way implies an endorsement of the company, brand or product by the National Apartment Association Education Institute.

• Roles and Responsibilities• Make Ready Maintenance• Caulking• Ceilings and Walls• Locks• Tile• Curb Appeal• Swimming Pool• Exterior Inspections

Welcome!

Course Topics

Resources:• Participant Guide• Presentation• Your Questions• Your Experiences• Videos• Demonstrations• Your Participation

Make-ready Maintenance

<Page 1 in your Resource Guide>

What is our primary goalin preparing an apartment

for a new resident?

"Like New Apartment"

Make-ready Inspection

Tips?

What are some thingsyou look for?

What's different onyour community than the

video shows?

Your Community

What's the processat your community?

Does this process work?

How can our properties know?

Lost Rent

Rent that can never be collected

because an apartment is vacant

Example: Rent =$1000.00

Apartment vacant for 10 days= 333.00 lost rent

Lost Rent

Is lost rent the only money lost to a move out?

30 day National Average in 2011

$3492.00*lost revenue

*©SatisFacts Research:

Atlanta/Baltimore/Chicago/Dallas/Los Ángeles

Web: www.satisfacts.com

Email: info@satisfacts.com

Maintenance

Reinforces the needfor us to be as efficientas possible

Maintenance Is not responsible

for all of that loss:• Rent• Concessions• Staffing• Marketing/advertising• Maintenance • Cleaning - painting• Miscellaneous

Make Ready Checklists

Pg.2• Their use

– Why?

• 1st Inspection– Identify conditions

at move-out

• 2nd Inspection– Identify conditions

at move in of new resident

Make Ready Board

• Apt number• Move out date• Move in date• Floor plan• Unit type• Carpet• Flooring

• Cleaning• Completion date• Inspection date• Paint• Repairs• Counters/cabinets• Comments…

Make Ready

Best Ideas?

Caulk

3 main typesButyl Rubber

Silicone

Latex

Butyl Rubber

• Primarily Outdoor- Strong odor

• Works well with multiple surfaces - Concrete - Metal - Siding

• Very flexible - Backer rod needed for large gaps

Other Caulk's

• Not Paintable• Slow cure• Very Durable• Slower Install• Chemical Clean-up

Silicone Latex

• Paintable• Fast cure• Less Durable• Fast Install• Soap and water

Clean-up

Caulk

InstallingLatex Caulking

Latex

Remove old Caulking

Latex

Clean Surface

Latex

Apply Caulk

Latex

Tool the joint

Latex

Wet Sponge

Latex

Smooth Finish

Caulk

InstallingSilicone Caulking

Silicone

Start Clean: Remove old - Clean surface -

Rinsed and dry

Silicone

Apply Tape

Silicone

Leave opening for caulk

Silicone

Apply bead

Silicone

Even Coverage

Silicone

Smooth with ToolUse chemical to clean off tool

Silicone

Excess Caulk comes off with tape

Silicone

Remove tape

Silicone

Allow caulking to cure

Drywall

DrywallRepair

Repair Materials

• Light weight• Quick to dry• Primer often

not needed• Doesn't shrink

Spackle Joint Compound

• Varying weights• Varying dry times• Prime needed• Shrinks

Drywall

• Don't break paper

• Thin layers of repair material

• Spread material wide

• Smooth after material is dry

Nail Pop

• Dimple or remove nail

• Secure the wall

• Apply Joint Compound

• Float

• Smooth finish

Nail Pop

Idea Share

Surface PreparationPriming

Paint Application

Wall Repair

Textures

Orange Peel

Textures

Knock down

Textures

Stippling

Texture Repair notes

• Remove texture around area needingrepairs first

• Make repair

• Apply texture

• Overlap repair to surrounding area

• Feather edges to blend (thin texture to surrounding area)

Locks

Follow Consistent Policy…Follow Consistent Policy…Follow Consistent Policy…Follow Consistent Policy…Follow Consistent Policy…Follow Consistent Policy…Follow Consistent Policy…

Vacant Lock

• One key; many locks

• Different color to identify

• Install at move out

• All Vacant apartment on community have same lock

• Remove at move in

• Ensures safety as new resident will have "clean" lock

Key Security

• Keys are kept locked- Locked cabinet - Locked room

• Keys are kept coded - Not identifiable to the apartment - Not in order - Specific check out policy

• No duplicates!!!! - Log sheet

Ceramic tile

Walls or Floor

Grout

Is grout waterproof?

NO

Cleaning Grout

• Follow instructions on cleaner

• Ensure enough ventilation

• Apply sealer to maintain

Repairing Grout

Remove crackedor damaged pieces

Wet the wallbefore applying grout

Repairing Grout

Buff tile to remove excess grout with a wet sponge before grout is dry

Interior Repairs

Q A

Curb Appeal

What is the goal of curb appeal?

To make sure that the outside appearance of the apartment

community – and common areas – always look attractive

Curb Appeal

How can we ensure that we are consistent?

Curb Appeal

• Is this a place residents can be proudto call home?

• Does our community present a positive first impression?

• Is our community its own best commercial?

A checklist is not enough

Swimming Pool Safety

• Consistency is key

• Follow local regulations

"Attractive Nuisance"

Common Pool Items to Check

• Proper pH level- 7.4-7.6

• Proper Chlorine- 1-3ppm

• Bromine for spas

Water Quality Physical Items

• Signs and Markers

• Emergency Phone

• Life-safety equipment

Pool Gate

A MUST!!!The pool gate must be self closing and

self latching ALWAYS!

Idea Share

Biggest Impact?Time Management?

Tips, Tricks, and Tools?

Curb Appeal

Building Exterior Checklist

• Semi-annualinspection

- See problems early

- Preventative

Exterior Inspection

What is the difference between a Curb Appeal Inspection (checklist)

and a Building Exterior Inspection (checklist)?

Purpose