Reading / understanding writing techniques

Tutor Module for Key Skills Communications Level 2 Test

Skill Area 1 – Reading/understanding writing techniques

Skill Area 1 – Reading/understanding writing techniques..................................................11.2 Understanding writing techniques................................................................................1Tone, vocabulary, structure of text.....................................................................................2

TONE..........................................................................................................................2VOCABULARY...........................................................................................................3

Writing styles......................................................................................................................4Informal writing styles.................................................................................................4Formal.........................................................................................................................4

Types of documents...........................................................................................................6Letter..............................................................................................................................6Memos............................................................................................................................8Publicity flyer................................................................................................................10Report...........................................................................................................................11Newsletter....................................................................................................................12Agenda.........................................................................................................................14Email............................................................................................................................ 15Advertisement for a jobs, goods or services.................................................................15Invitation to an event....................................................................................................16Table of results for sports activities..............................................................................17Forms to collect information.........................................................................................18

Practice Questions..............................................................................................................19Practice question 1...................................................................................................19Practice question 2...................................................................................................20Practice question 3...................................................................................................21Practice question 4...................................................................................................22Practice question 5...................................................................................................23

Answers to practice questions.............................................................................................24Answers to practice question 1.................................................................................24Answers to practice question 2.................................................................................24Answers to practice questions 3...............................................................................25Answers to practice questions 4...............................................................................25Answers to practice questions 5...............................................................................26

Websites to help with writing techniques.........................................................................27

COMMUNICATION TOOLKIT © BBC 2004SKILL AREA 1.1.2: Understanding writing techniques

BBC Key Skills: http://www.bbc.co.uk/keyskills

http://www.bbc.co.uk/keyskills

Skill Area 1 – Reading/understanding writing techniques

1.2 Understanding writing techniques

1.2.1: Recognise the writer’s intentions (e.g. by tone, vocabulary, structure of text).

This category can include items that assess candidates’ ability to;

identify the purpose of a text and infer meaning that is not explicit; read critically to evaluate information and compare information, ideas and opinions from

different sources; read and understand technical vocabulary.

1.2.2: (Recognise how other writers) present written information in different forms (e.g. letters, memos).


use format and structure to organise writing for different purposes.

1.2.3: (Recognise how other writers) structure the material to help readers follow what has been written and to understand the main points (e.g. use paragraphs, headings and sub-headings).


present information and ideas in a logical or persuasive sequence, using paragraphs where appropriate

1.2.4: (Recognise how other writers) use different styles of writing to suit different purposes (e.g. persuasive techniques to present arguments, technical vocabulary, supporting evidence for reports).

This category can include items which assess candidates’ ability to;

use formal and informal language appropriate to purpose and audience; use different styles of writing for different purposes, e.g. persuasive techniques,

supporting evidence, technical vocabulary.

COMMUNICATION TOOLKIT Page 1 of 27 © BBC 2004SKILL AREA 1.1.2: Understanding writing techniques



Tone, vocabulary, structure of text

To be able to read and comprehend the content of a piece of work, the reader must understand the techniques used by the writer to get the point across. It’s a well-known fact that one of the hardest things for students studying English as a second language to do, is to learn the ‘tone’ of words. Young children pick these skills up as part of their own development. For an older child or adult, the ability to hear the intonation of a second language is not as sharp as that of a young child.

TONEThere are many words that mean different things, just by the tone in which they are spoken.

Example

Verbal communication of a word such as ‘thanks’ can mean different things depending on how it is spoken:

‘Thanks’ i.e. thanks for helping me‘Thanks!’ i.e. a sarcastically said ‘thanks’ actually means the opposite

DialogueIt’s even harder to get the tone right when the words are written. For experienced readers, the tone of dialogue in a narrative description helps them to understand the tone of the words. We almost hear the words in our heads just as we hear them when they are spoken. In a book, dialogue is generally accompanied by a description of the ‘speaker’s’ mood.

Examples

She smiled. “You know that I’m very grateful for your help.”

“I bet!” he said sarcastically. “You’re never gratefully for anyone’s help.”

A LetterTone in a letter might sound angry, if it’s about a complaint. It might sound indignant if the writer is annoyed. The tone will be different again if the writer is pleased. In the following examples, the highlighted words will help the reader to understand the tone of the letter.

Complaint 1) I am writing to complain about the shoddy treatment I received from your shop assistant on Saturday, 15 November.

Satisfaction 2) Thank you very much for your excellent assistance and help with the flower show on Friday.

As can be seen from the examples, the choice of words really makes the tone of the letter very clear.




VOCABULARY

Of course, to help get the tone and meaning across, it is important that the writer has a good vocabulary. However, studies have shown that most students today only know two thirds of the words the average student knew 20 years ago. Therefore, if they can’t understand the meaning of a piece of writing, it will not have achieved its aim.

If the student feels that their vocabulary isn’t as full as it should be, there are ways to help with this, which you could suggest to them.

1) Get a dictionary with definitions that are easy to understand.2) Get a small thesaurus (a glossary of words with alternatives for you to choose

from). Your computer has a thesaurus (Tools, Language, Thesaurus or Shift F7, if using Microsoft Word).

3) Start writing down new words in a notebook (or on a computer) and look up their meanings in the dictionary or thesaurus. Write down the meanings as well. Write the words in the left hand column and the meaning in the right.

4) Pay attention to words around you.5) Learn to love words – simple, complex, short or long words.6) Play word games and do crossword puzzles.7) Read magazines and newspapers – look up unfamiliar words and record in

your notebook or on computer.8) Read books - look up unfamiliar words and record them in your notebook or

on your computer.9) Practise using words by writing them out in sentences.10) Get someone to check your work to ensure that the sentences make sense.

STRUCTURE OF TEXT

The structure or organisation of text is very important if the meaning is to make sense. For instance, you wouldn’t have the end of a story at the beginning of a book (well, you might but generally this isn’t so!). You wouldn’t read the answers to a test before you have completed the questions (or that would be cheating!). This is because things that are written must have some sort of sequence or chronological (date) order so that the reader can follow what is happening.




Writing styles

Informal writing stylesYou would use this style of writing when writing to friends or close acquaintances. Emails are often written in an informal style, and they sometimes include the use of email symbols to signify mood. For instance:

;-) winking :-) smiling :-( unhappy

When these are turned on their side, they make more sense.

Informal writing may be punctuated with more explanation marks (!) than formal style.

FormalFormal writing styles are used for business, important or serious situations. If you don’t know the person and want to have a record of what you’ve said (a complaint, for instance), writing to the bank, a reporting on a crime, etc, your style of writing must reflect that this is more serious than writing to a friend.

There are some rules for formal writing. This is because, if anything goes wrong, the person receiving the correspondence or reading the notice could have grounds for a legal claim against you or the organisation you represent. Not so many formal communications are sent today, as more people use the phone to call customers in a more relaxed way.

Do’s

1. If you are writing a letter or email on behalf of an individual or an organisation, let them check it before you send it out.

2. Be consistent with layout – use the same font and heading styles throughout the document.

3. With letters, check the ‘house style’. There may be organisational rules about how letters are laid out, i.e. always leave 1 inch/2.5cms below the heading before starting, wider margins than usual, etc.

4. If you are preparing an invoice, check the totals carefully. Add E&OE to the bottom of an invoice. This means that Errors and Omissions are Excepted, i.e. errors are ‘excused’ and you can send a further invoice or a credit note if a mistake has been made.

5. Leaflets, flyers, etc. – if you are using information from another source, you must say where you got this from (Copyright ©) and include website addresses and names.

6. Reports are formal and may be used for future reference so they must be accurate. Check carefully before submitting them.




Don’ts

1. Don’t mix fonts in headings, as it will confuse the reader.

2. Don’t assume that emails won’t be printed and kept for future reference and be held against you.

3. Don’t lie on leaflets and posters – you will be found out by someone.

4. Don’t make jokey comments on letters or reports.

5. Don’t use slang or abbreviated words for formal correspondence.

6. Don’t fax confidential information or leave private messages on an ansaphone as they might not get to the person they were intended for.

Example of informal style of writing

Thanks for the email :-). Hope all is well and that you’ll be around next week for the party.

Love Sue

Example of formal style of writing

Dear Miss Jones

Thank you for your letter of 10 January.

I will be happy to visit your company next week on 18 January to discuss our new venture.

I look forward to meeting you.

Yours sincerely




Types of documents

Some documents, like emails, are generally familiar to students, who prefer this form of communication to letters and memos. The following will give guidance on various types of documents that students may find in the Key Skills test.

Letter

In a letter, generally the first things we see are:

1) The headed notepaper and details of the company (address, telephone no, etc)

2) The reference

3) The date

4) Salutation (Dear Sir, Madam, etc)

5) Subject reference (a heading to introduce the subject)

6) Introductory paragraph (what the letter is about)

7) Body of the work (more information about the subject)

8) Closing paragraph (to finish off the letter politely, i.e. “I look forward to hearing from you”, “Please let me know how to proceed as soon as possible,” etc.)

9) Complimentary close (ie, Yours faithfully, Yours sincerely, etc.)

10) Name of company

11) Space for signature

12) Name of signatory

13) Position of signatory

See following page for the general layout of a letter incorporating the above.




Example letter



Ref: LO15/532

Date: 1 April 2004

Mr and Mrs Jones5 Manor TerraceThe PlainsWATERLOOVILLEHampshire

Dear Mr and Mrs Jones

RE: NEW BRICK PAVING

I am pleased to offer you the opportunity to be the proud owner of our new brick paving in your driveway.

There are many home owners from your area who have opted for this type of paving. Enclosed is a leaflet (with recommendations) giving you the advantages of this type of driveway.

Please contact us should you require a FREE OF CHARGE quote.

Yours sincerelySLOANES AGENCY

Vanessa StokesSecretary

encs

The Labyrinth, Chester Street, HOLCOMBE, Somerset

Tel: 01589 554466Fax: 01589 554466


Memos

This is a written message sent to someone who works for the same company as the sender. Therefore, no address is required.

Memos must include:

To: From: Date: Subject: Paragraphing to tell the recipient what it’s about




Invoice

A bill – an itemised statement to show someone how much they owe for something they’ve bought, or a service that has been provided. They come in a variety of formats, depending on the organisation.

JOE BLOGGS INC

1 The Rest, Lower Chase GroveNEW MILTON

HampshireGG0 9PP

INVOICE

Sub ContractorNational Training CentreCambridge LaneShirleySouthamptonSO4 3NN

Date:12 December 2003

Invoice No: SB 2058

Job 19-53 Buildings to the right of office block. Allon Plastering Services c/p Inteserve

Gross Total £662.00Less Tax £115.16Subtotal £542.84Materials £0.00Subtotal £542.84Plus VAT 0.00TOTAL £542.84

VAT registered – No:235688251




Invoices must include:

Invoice number Date Name and address of person the invoice is to (recipient/buyer) What has been bought or service rendered (usually split into individual items and their

cost) Total cost

Invoices may include:

Order number For the attention of …. Reference details VAT Delivery charge E&OE (Errors and Omission Excepted – in case there’s an error in calculations)

Publicity flyer

A throwaway advertisement (usually printed on a page or in a leaflet) intended for wide distribution.

Publicity flyers may include:

Eye-catching layout - big and bold with key words, i.e. FREE, BARGAIN, etc. larger than rest of information.

An advert saying when, where, what is for sale or what function is being held

A picture or diagram




Report

A written document describing the findings of some individual or group.

Reports must include:

Title page Terms of reference (what you have been asked to do, i.e. research a particular subject) Procedure (how you gathered the information, i.e. interviews, visits, observation, etc.) Findings (what you have found – simple facts) Conclusion (statement about your findings – summing up Recommendations – recommendations for future research or projects Appendices – more information that could be included in a footnote.

Reports may include

Header or footer with date, and page number




NewsletterA report or open letter giving informal news of interest to a special group of people, i.e. staff within a company.

National Training Centre

Cambridge Lane Phone: 01488 335566Shirley Fax: 01488 335555Southampton Email: [email protected] 3NN

Date as postmark

Dear Parent

RE TRAINING DAYS FOR CHILDREN

I am pleased to say that the training days went extremely well, with more children attending than ever. Our safety record must have contributed to the popularity of all activitities.

Canoeing

Canoeing was again one of the most popular events. The fine weather made the experience uplifting and enjoyable. We will be purchasing Canadian canoesFor our training days next year, which will add another aspect to this event.

Horse riding

This event was as popular as ever, with more than 20 children taking up the activity. We used our two minibuses to ferry the students to a nearby riding school. The expert tuition the school provided ensured a happy bunch of riders returning to the centre at the end of the day.

Archery

Our new workshop and the walled garden were used, as many children wanted to try their hand at being Robin Hood for the day. Safety was a key aspect of this event, with children learning the rules and happily sticking to them.

Climbing

Our new climbing wall was used every day during the training days, which proved to be popular once again. Well done to all those children who managed to stay on and didn’t have to make use of the security ropes.

If you would like to block book now for next year with other parents (to avoid disappointment) we will be pleased to offer you one free place for every ten children. We enclose 10 application forms. Please feel free to photocopy them or contact me if you would like more.

I look forward to hearing from you.

Yours faithfullyNATIONAL TRAINING CENTRE

Kelly HenryKelly HenryBookings Co-ordinator




Newsletters may include

Introduction to newsletter News about items within the company Advertisements for future events Items for sale Headers or footers with date, name of company, etc. Page numbers if more than one page

Statements

A statement of a list of financial transactions, ie, a list of invoices sent in a month, or money in and out of a bank.

Greenfields Electrical Services4 Greenfields LaneBishops WalthamSouthamptonHampshireHampshireS034 5NP

STATEMENT OF ACCOUNT

15th February, 2004

To:

Mr and Mrs V ElsonGreen Lane CollegesShirrell HeathSOUTHAMPTONSO33 3PP

Please find detailed below, Statement of Account for the months of January / February 2004. Payment must be received by 1 March 2004 or you may incur a late penalty charge.

Date Invoice Number Amount Running Total10/1/04 GFDD1225 £209.00 £209.0028/1/04 GFDD1278 £35.00 £244.009/2/04 GFDD1315 £120.00 £364.00

Tel: 01489 888888Fax: 01489 888888

Email: [email protected]: www.grw.com




mailto:[email protected]

Statements must include:

Dates each transaction took place Any invoice or reference numbers to help identify the amounts. A date by which the amounts are to be paid.

Agenda

A list of topics that will be discussed at a meeting – usually issued some time before the meeting takes place.

Agendas must include:

Date, time and place of meeting List of items to be discussed Present Minutes of the last meeting read and agreed Matters arising Any other business




Email

Electronic mail - a system of world-wide electronic communication in which a computer user can compose a message at one terminal that is generated at the recipient's terminal when he logs in.

Emails must include:

Email address, name and ‘signature’ of sender Date and time the email is sent Email address of recipient Subject Message

Emails may include:

Attachments Shortened words or email emotions to explain how the sender is feeling, ie, :-) (smiley

face) , ;-) (wink), etc.

Advertisement for a jobs, goods or services

These can advertise anything from jobs to goods or services. They can be a small advert (as the example) in a newspaper, on a postcard in a shop window or a full-page advert in the form of a poster.

Advertisements must include:

Key points – essential information that must be included

Advertisements may include:

Abbreviations such as F/T (Full-time), P/T (Part-time), LV (Luncheon vouchers), etc.




Invitation to an event

Invitations must include:

Name of invited person. Date, time and location of event.

Invitations may include:

RSVP (Respondez S’il Vous Plait – i.e. please respond) Who to respond to, their address and any contact number/email and deadline Border Picture




Table of results for sports activities

Table of results for most sports activities can be found on the Internet, in newspapers, on TV, etc. They inform the reader of the successes or failures.

League of results for Landtor Local Football Team

Date Home Away ScoreMARCH Opponents Opponents H - A

20th Mar H North Fields W 3 - 124th Mar A Upper Meadows L 3 - 227th Mar H Sunnyside L 1 - 4

APRIL2nd Apr H Lower Town W 2 – 15th Apr A Sunnyside D 4 - 49th Apr H Upper Meadows W 3 – 120th Apr A North Fields D 5 – 523rd Apr H Grandchester L 2 – 630th Apr A Somerstown W 3 - 5

Tables of results may include:

Event details Home/Away (whether the event took place at the home venue or away) Abbreviations (W = Won, L = Lost, D =Drawn, etc.) Scores, positions, points, etc. Headings on the table of results Forms to collect information




Forms to collect information

This may be a questionnaire or survey, or an application for a service, etc. It may also be on the Internet where you can submit the data by clicking a button.

Forms must include:

Details of information required and its Form or tear-off slip with details of where they should be returned




Practice Questions

Practice question 1

The following piece of writing has been rearranged so that the chronology or sequence is out of order.

Try to rearrange it so that it makes more sense (the correct sequence appears later in this section):

‘Follow the Red Route for Reception,’ the sign said. She glanced at the sign, read it in her head, and then dismissed it.

He was wearing the blue, V-neck jumper again. The one with the feint blue line along the V. The one that had the burn mark on the point of the V. That V irritated her as much as Duncan himself. An irritating little man, she thought. Irritating. Creepy. A sloth of the worst possible kind.

The wheels squealed as he rounded the corridor, the red tiled floor fresh and clean and unmarked until he made the turn. Now there was a grey imprint of the tyres. Only a slight mark, but one that Lizzie could see as she over-took him on the straight. She brushed against the walls, elbow scraping the grey lockers. She neither looked his way, nor acknowledged his existence as she clutched the textbooks to her chest as though protecting her body from his eyes. Just looking at him made her mouth harden and the blood rush to her cheeks.

She adjusted the books she held awkwardly in the crook of her left arm. Inwardly, she grimaced as she glanced ahead, trying to look casual as she swept a dark lock of hair away from her face. He was there, in that damnable wheelchair. Lizzie watched him. The wheelchair’s wheels squealed their awful squeal as he prepared to round the next bend. Lizzie’s chest felt fit to bursting as she breathed in. It was totally unnecessary. Totally and absolutely unnecessary for him to be in a bloody wheelchair. She’d seen him walking, for God's sake.

‘Look at him,’ she thought. ‘Idiot'. Why is this place such a magnet for skivers?’

Now answer the following questions:

1) What colour is the route to Reception?

2) What was Duncan wearing?

3) What does the word ‘grimace’ mean (use the thesaurus on your computer to find this out if you don’t already know)?




Practice question 2

Identify the purpose of the following text and work out the meaning, which may not be clear just by reading it. Once you’ve done this, answer the questions beneath.

He was smiling again. She hated that smile.

“So, Jan. Tell me how you’re getting on in the new office?” He twiddled his thumbs, rested in his chair, totally relaxed.”

“Fine.” She smiled the smile expected of her. It never paid to rock the boat around here.

“Any complaints?” he asked, leaning forward to shuffle a pile of papers, not expecting to hear anything but good.

“No,” she said, her mouth up-turned, her cheeks straining with the effort of a forced smile. “I’m very happy. No complaints at all.”

He began to rise from his chair. Jan rose to meet him. He held out his hand. She shook it.

“See you at your next review,” he said dismissively.

“Fine.” And with that she was gone, out of the office without a second glance. She would buy a newspaper today she decided. Look in the Jobs Vacant section. She smiled at the very thought of it.

1) Does Jan like her job?

2) Does her boss know whether or not Jan likes her job?

3) Why do you think Jan is going to buy a newspaper and look in the ‘Jobs Vacant’ section?

4) What does the saying, ‘Never pays to rock the boat around here’ mean?

5) What does the word ‘dismissively’ mean?




Practice question 3 You may be required to read critically to evaluate information and compare information, ideas and opinions from different sources. The following gives you the opportunity to practise these skills:

Read the questions first, then make notes of anything you think you will need from the memo and the timetables. Once you’ve done this, answer the questions below.

1) Who is the memo to?

2) Where does Elizabeth Gem want to travel?

3) What time should she be at Fareham Railway Station?

4) What time will she depart Waterloo Underground Station?

5) What time does she arrive in Stamford Brook?

6) What is an itinerary?

M E M O

To: Sally PurkisFrom: Elizabeth GemDate: 10 March 2004

Subject: Travel to Hammersmith

Please plan me a route to Hammersmith on 18 March. I need to get there by 1.00 pm.

I think the nearest Underground Station to Hammersmith is Stamford Brook. I’ll be leaving from Fareham Railway Station. Please let me have an itinerary of the journey.

Thanks.




Practice question 4

You may be required to read and understand technical vocabulary during the test. The following article has words that you may not immediately understand, but you can ‘guess’ their meaning from the information around them.

Cleaning your car tyres

You should use a special cleaner for wheels which can be found in most car stores. Technically you can use washing up liquid but it might not remove more stubborn stains. This is because wheels get hot and grime gets “baked on” just like in an oven.

Make sure the wheels are dry and cold as you apply your chosen product (always follow instructions). No matter what you use always remember to use clean water to rinse.

There are many products to help you clean your tyres. These include a protectant, which protects the tyres from damage.

Tyre facts:

The pressure in your tyres should be about 30 PSI and to top up pressure you should carry your own foot pump.

Minimum tread depth is 1.6 mm. About the width of a 10p coin. If your tyres are warped or bulging they are damaged!

1) What is a ‘protectant’?

2) What do the initials PSI mean?

3) What does the word ‘warped’ mean?

4) Why are stains difficult to remove from tyres?

5) What does the word ‘grime’ mean?




Practice question 5

Use different styles of writing for different purposes, e.g. persuasive techniques.

The next practice question will ask you to identify where persuasive techniques have been used in a letter. Print a copy of the letter and highlight the words or phrases that you think are designed to persuade the reader.

30 March 2004

Mr and Mrs P Young1 LeacroftWinchester RoadWaltonHampshireGU33 333

Dear Mr and Mrs Young

Re: Heaven Television Account

We are sorry to note that you have not renewed your Heaven Television Account with us this year.

As a long-standing account holder we are, therefore, pleased to be able to offer you a trial of our brand new service. This will be completely free of charge for the first 4 months so that you can see that the recent changes to our tv programmes are too good to miss.

We are sure you will be pleased to accept this free service and look forward to hearing from you. Please ring us on a free number: 0800 8888888. The lines are open 24 hours so it doesn’t matter what time of day or night you call us.

We very much look forward to hearing from you in the near future.

Yours sincerelyHeaven Television

Georgia MayChief Executive



Top of the HillShort DitchWest LotianWLWL 3333


Answers to practice questionsAnswers to practice question 1

‘Follow the Red Route for Reception,’ the sign said. She glanced at the sign, read it in her head, and then dismissed it.

She adjusted the books she held awkwardly in the crook of her left arm. Inwardly, she grimaced as she glanced ahead, trying to look casual as she swept a dark lock of hair away from her face. He was there, in that damnable wheelchair. Lizzie watched him. The wheelchair’s wheels squealed their awful squeal as he prepared to round the next bend. Lizzie’s chest felt fit to bursting as she breathed in. It was totally unnecessary. Totally and absolutely unnecessary for him to be in a bloody wheelchair. She’d seen him walking, for God’s sake!

‘Look at him,’ she thought. ‘Idiot'. Why is this place such a magnet for skivers?’

The wheels squealed as he rounded the corridor, the red tiled floor fresh and clean and unmarked until he made the turn. Now there was a grey imprint of the tyres. Only a slight mark, but one that Lizzie could see as she over-took him on the straight. She brushed against the walls, elbow scraping the grey lockers. She neither looked his way, nor acknowledged his existence as she clutched the textbooks to her chest as though protecting her body from his eyes. Just looking at him made her mouth harden and the blood rush to her cheeks.

He was wearing the blue, V-neck jumper again. The one with the feint blue line along the V. The one that had the burn mark on the point of the V. That V irritated her as much as Duncan himself. An irritating little man, she thought. Irritating. Creepy. A sloth of the worst possible kind.

Answers to practice question 2

1) Does Jan like her job?No

2) Does her boss know whether or not Jan likes her job?He thinks she does.

3) Why do you think Jan is going to buy a newspaper and look in the ‘Jobs Vacant’ section?To look for another job.

4) What does the saying, ‘Never pays to rock the boat around here’ mean?It isn’t worth upsetting people.

5) What does the word ‘dismissively’ mean?Dismiss mean ‘to allow to go’.




Answers to practice questions 3

1) Who is the memo to?Sally Purkis

2) Where does Elizabeth Gem want to travel?Hammersmith

3) What time should she be at Fareham Railway Station?The train departs Fareham Railway Station at 10.07.

4) What time will she depart Waterloo Underground Station?12.06

5) What time does she arrive in Stamford Brook?12.35

6) What is an itinerary?An itinerary is a schedule or list of journey times and places


1) What is a ‘protectant’?It protects the tyres from damage.

2) What do the initials PSI mean?Pounds per square inch

3) What does the word ‘warped’ mean?Misshapen or deformed.

5) Why are stains difficult to remove from tyres?Because wheels get hot and grime gets “baked on” just like in an oven.

5) What does the word ‘grime’ mean?Filth or dirt





30 March 2004

Mr and Mrs P Young1 LeacroftWinchester RoadWaltonHampshireGU33 333

Dear Mr and Mrs Young

Re: Heaven Television Account

We are sorry to note that you have not renewed your Heaven Television Account with us this year.

As a long-standing account holder we are, therefore, pleased to be able to offer you a trial of our brand new service. This will be completely free of charge for the first 4 months so that you can see that the recent changes to our tv programmes are too good to miss.

We are sure you will be pleased to accept this free service and look forward to hearing from you. Please ring us on a free number: 0800 8888888. The lines are open 24 hours so it doesn’t matter what time of day or night you call us.

We very much look forward to hearing from you in the near future.

Yours sincerelyHeaven Television

Georgia MayChief Executive



Top of the HillShort DitchWest LotianWLWL 3333


Websites to help with writing techniques

Buzzin – Learning Mage Fun[http://www.buzzin.net/english/tone.htm]

BBC Skillswise - Types of text[http://www.bbc.co.uk/skillswise/words/reading/typesoftext/index.shtml]

BBC Skillswise - Spelling[http://www.bbc.co.uk/skillswise/words/spelling/]

BUBL Word Games[http://bubl.ac.uk/link/w/wordgames.htm]




http://bubl.ac.uk/link/w/wordgames.htm

http://bubl.ac.uk/link/w/wordgames.htm

http://www.bbc.co.uk/skillswise/words/spelling/

http://www.bbc.co.uk/skillswise/words/spelling/

http://www.bbc.co.uk/skillswise/words/reading/typesoftext/index.shtml

http://www.bbc.co.uk/skillswise/words/reading/typesoftext/index.shtml

http://www.buzzin.net/english/tone.htm

http://www.buzzin.net/english/tone.htm

Documents

Reading / understanding writing techniques