CHAPTER 1

Based on this chapter, the first thing to do on how to start a work is to be prepared for everything especially to your knowledge and skills based on the position that assigned to you. First insight before entering to the office is your attendance you have be on time, if you are working as a secretary, you have to go early to the office, prepare everything, and arrange the mess over your disk put it in the proper place so that you can work freely without any distractions.

Your skills may be a result as good performance in the company, because having a good performance is one of the good advantage that every company needed. When you are working as a secretary you know how to type faster, you are good in using telephone etiquette, you know how to make or preparing a reports and you know how act as a good secretary. You have to know also the job descriptions so that you will see where your knowledge and kills fit.

CHAPTER 2Office is the center of communication where all employees must not only know how to read but also know the meaning of communication. As an employee, we must be able to read and understand the instructions given to us. We must also know the company policies so that we can be aware of what we are going to do in our working place. For example you are working in a sales company, you must know the services that you will give to the customers, you must know what kind of product you are selling and the important thing to remember is to make your customer the most important person through this two dimensions in providing excellence, personal and dimension of service quality.

Under personal dimension are the following; first is your appearance. As an employee needs to be presentable and likeable. You have to fix yourself before you go to the office. Second is your attitude, you have to treat your customer in a good way despite of the pressure you had in work. Third is your attentiveness, be a good listener, pay attention to request and answer questions as honestly as you can. Fourth is be responsible, when problems arise you have to know how to solve it and to whom you will refer certain things that you cant decide on as yet. Fifth is your selling skill, even if you are not in a sales company you can give and make a possible image in your company through your performance. Sixth is your customer feedback, when you give your good service to your costumer expect them to have a good feedback not only in a company you are working but also to you. And Lastly, organization and supervision, make sure that your relationship with your boss is good so that the organization will running smoothly and problems will be prevented.

Another dimension is a service quality. First is responsiveness, a willingness to help costumer. For example your costumer ask for a help for their requirements, you should help them the way you can. Second is empathy, for example you are in an insurance company, you have to show your empathy if your clients are in pain and lastly is courtesy, it is the ability to covey trust and confidence.When you give services to your costumer, you have to be polite and smile so that they will not feel ignored, use proper phrase as thank you or please and also you should act like a professional that you are.

CHAPTER 3This chapter discussed about office skills requirements and also how to adapt your work in an environment. We all known that no works are easy and every office workers responsible to do his/her job even how hard it is. All companies make the rules and regulations that needs to follow to meet the companies need.

The usual time of working start at 8:00 12:00 am and 1:00 5:00 pm, the time of completing your task is only 8 hours and within this period you have to finish so that you dont need to go home brought your paper works. Everyday has new tasks to performed, if you are a slow worker expect that your time is not enough to do it. Although you had so many tasks to perform, dont try to rush things just to finish it because its not possible to make errors or fail to do the job on time. Employees normally stay at the office for eight hours whatever you do, complete your work in a pleasant and a comfortable manner.

If you are new to your work, learn to adjust. If you dont know your task or theres something you didnt understand dont hesitate to ask your co-employees or even ask your boss. It will help you to gain your skills and knowledge for the new job you had. If you want to feel that you are welcome to your new office, learn to be socialized and being friendly to your co-workers so that you will enjoy your whole day to work with them. Getting along well with other employees may also be difficult but all you have to do is to make an adjustment and adapt your behavior to the culture of the organization. As you entering the office, always get your co-employees in a pleasant way, do people appreciate courteous greetings, dont speak loudly during office hours, be considerate of co-workers who want to concentrate on their tasks. If your co-workers asking you. Listen carefully and show your interest to answer. Be polite and use your manners in a good way so that you feel you are at home in your new office.

CHAPTER 4

This chapter discussed on how to write a good business letter, some companies required the applicants to send an application letter to know what kind of person they are looking for. In making an application letter remember the 4s in correspondence formula (short, simplicity, sincerity and strength) this formula will be youre your guide on how to make your letter be presentable. There is some tips on better business writing. First is make the readers know what your letter is about and how they should answer you. Your letter must be readable and no grammatical error. Second is your letter must be straight to the point, it seems that the reader have no longer time to read the long word of your letter when its just already know the main point. Third is be humorous and personal, write as you talk dont hide behind impersonal language. Fourth is be honest , you should not make a letter far from what personality you had because some companies observe it and make an interview with you and they ask you to recite what you are written. Fifth is give facts with restraint, make sure that you write a complete information about you if it is necessary and will help you for the company. Avoid to use exaggerated words and try to make it as simple. Sixth is be able to distinguish opinion and should all information must be complete and relevant. Seventh is make it perfect, make sure that your grammar is correct and should proof reading, before you send your letter try to let someone see your works and let them correct you. It is because you have to make it perfect. Next is be concise, your letter should not be too long. Use numbers with limit, in application letter, you can use bullet and numbers. Next is dont overuse abbreviations. Another is editing, be clear, establish your intent and explain logically, you have to make it with a purpose clear, you should explain your thoughts in a logical manner and lastly, dont easy, dont use expressions like beg to acknowledge.

In first paragraph of a letter, write your interest or purpose. Second paragraph is your message, it includes your background or it is about to selling yourself to the company, your personal information must true and last paragraph include your telephone number or about to response of a letter if possible. Having a good correspondence may result a better clarification of files and it may less your money and time.

When we are writing a letter, we are expecting something in response, we are always hope that our letter not be rejected thats why we have to know those tips mentioned above.

CHAPTER 5

This chapter discussed about the office procedures for sales and the route communication of the company. This chapter also explains that you have to focus of work that assigned to you and know your main purpose, for example you are working as accountant, your focus is to record, received, and make a report for every transactions. You have to avoid mistakes in recording because youre the one who blame. When you are receiving a letter, you should carefully open the envelop because sometimes it has been a damage and letter may not be readable. In general, we should be responsible for what we are going to do and know where you belong, under the policy of the company.