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Title and Content

16 February 2017

TCS Public

Reaching for Excellence through a Learning Continuum

National Conference on Library Innovations for Excellence, IISER Pune

Invited Talk

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What is excellence Defined as ‘the quality of being outstanding or extremely good’, we can extend it further to to say it is output of the highest quality and standard in service or product

Assuring excellence Highly coveted in organizations, assurance of such quality emanates from sound values, sustainable systems & processes set up to provide the best results. Agility, intelligent strategy, use of analytics, smart response to dynamic environments, technical knowledge, among others, must be acquired as necessary, developmental skills to be able to assure excellence.

Excellence

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Skills • Remain a learner and observer, informed and agile • Upgrade continuously through experience & learning of varying levels & dimensions • Adopting new skill sets vital to the process

Recognizing Excellence in a system • Survey and analysis of user satisfaction provide indications of value and worth • Well equipped, perceptive & effective workers achieving sustainable quality &

innovation • Well defined, result-oriented, sustainable practices • Doing more and more with less, effecting optimal solutions for the organization

Excellence

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TCS is an organization that has a culture of continuous learning. It has an enviable set-up for Learning and Skill Development with state-of-the-art learning tools & systems that are constantly evolving. These sustain associate learning on generic levels as also cater to specific skills for particular functions or domains.

Fostering a culture of learning

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The IRC has a diverse workforce of Information professionals from various disciplines. The organization’s learning ecosystem provides them with a wide range of options from which to draw upon, enhance and upgrade themselves as required. Skill & competency development opportunities abound for librarians at TCS IRC Learning targets are set and the IRC Balanced Score Card is use to evaluate & track those efforts

Learning in the IRC

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Internationally accepted Library competencies are mapped for the IRC associates order to achieve professional development, integration of skills and expertise of diverse domains that need to be served in the organization’s context or with respect to the customer

Competencies for the TCS IRC

Mapping & adopting core competencies in Information and Knowledge Work • Information and Knowledge Services • Information and Knowledge Systems and Technology • Information and Knowledge Resources • Information and Data Retrieval and Analysis • Organization of Data, Information, and Knowledge Assets • Information Ethics Mapping & adopting enabling competencies • Critical thinking & reasoning; • Initiative, adaptability, flexibility, creativity, innovation, and problem solving; • Marketing • Networking and collaboration • Leadership, project management; • Learning; Instructional design and development, teaching, mentoring • Business ethics • Influencing skills & communication

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IRC Competencies integrate with Organization's Learning Management System Functional competencies for IRC that have been selected for integration • Library tools and technologies • Digital Resources & Searching Techniques • Information Analysis and Products Learning Objects, Web Based Trainings & Exit Tests are created for these on the organization's Learning Management System

Competencies for the TCS IRC

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While the IRC as a Unit capitalizes on the TCS’ Learning system, it has also enabled professional development specific to the library Unit through select initiatives i. A Core Functional Team to deal with Professional Development needs of the hour ii. Syncing IRC Competencies to those of international library standards iii. Encouragement in contributions to conferences, workshops, in journals, books etc. iv. PROFiT – Training program exclusive created by and for the IRC associates v. Knowledge Sharing Sessions – WebEx based training modules for IRC vi. LEaD internal e-newsletter – platform for contributions / write-ups related to the profession

IRC Learning Strategy

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Establishing a Core Functional Team for Professional Development. Related SIGs created periodically to look at niche areas Mapping a learning plan for the Team with periodic reviews

IRC Learning Plans

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PROFiT is a customized training program designed for TCS IRC Associates • technical and soft skills • Training through classroom and / or videoconference • Internal and external faculty • Homogeneous participants

4 editions have been held till date Hyderabad * Pune * Ahmedabad * Chennai

PROFiT

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• KSS are conducted through WebEx

• tailored to fulfill the IRC’s requirement in skill building etc.

• Structured units with nominations and registrations

• recordings of the session for future use

EMIS Database * Knowledge Management * IRC's Info-products * Introduction to Analytics * Nexis Database * Visual Communication * Kable Database * Koha * SharePoint 2013 * Plagiarism .. and many more

Varied Subjects explored

Knowledge Sharing Sessions - KSS

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Participation in and organization of conferences, workshops, contributions in journals, books etc. is encouraged Furthers the development of and contributes to the understanding of the field of information management

• Prime Sponsor at MYDLIS Mysore June 2015 • NMIMS & TCS National Conference on 21st Century Librarianship June 2015 • Platinum Sponsor of the Special Library Association International Conference of Asian

Special Libraries New Delhi November 2008 • Silver Sponsor of SLA Asian Chapter 1 Day workshop at Pune February 2008 • Silver Sponsor at Info vision Mumbai December 2007

Professional Exchange

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SoFerence is TCS IRC’s Biannual Social Conference on Expertise & Knowledge Sharing

A platform for knowledge sharing and intellectual exchange, SoFerence is a national level social conference that includes in its scope Failures, Learning, Creativity, Case Studies, Best Practices and Success Stories in Library and Information Science (LIS) and related areas. The very concept of SoFerence has been highly appreciated for its openness, time management, active participation by all participants, check on plagiarism and focus on the conference content & delivery. It looks at stimulating and informative sessions and the generation of new thoughts and ideas that will propel further success and development in our profession.

SoFerence

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Student Visits

Internships

Internship programme for Library & Information Science MLIS (or equivalent) students (full-time/regular) in its Information Resource Centres (IRC) across India. can be availed as part of curriculum either in the summer break or during the

course period. lasts for a period of 2-3 months and includes a stipend. opportunity of practical learning of tools and techniques of information service

during their tenure. Selection through test and interview. Applications must be forwarded by Institutions in the form of nominations or

recommendations at least 2 months prior to the commencement of internship.

University students visit for academic and professional interest. They interact on , share and absorb issues related to library management (University of Maryland – Masters in Information Management visited Bangalore IRC)

Connecting Academia with Industry

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• Technical & Managerial content

• Comprehensive coverage of IRC activities

• Internal publication

• Published 3 times a year

Librarianship in the Electronic & Digital Age

LEaD is the IRC’s e-newsletter

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At the core of the TCS IRC lies a constant endeavour to excel and enhance their capabilities towards continuous progress.

Learning Continuum

2009

Special Libraries Association

Centre of Excellence Award

Business & Finance Division, USA

Awarded to

TCS Library & Information Centre

Distinction of being the only organization

outside of North America to receive

this SLA CoE Award since its inception

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Takeaway

“We must forever strive for excellence, or even perfection, in any task

however small, and never be satisfied with the second best ..” JRD Tata

To remain relevant be a learner and observer, informed and receptive.

Incorporate learning as a continuum in your process to achieve innovation

and develop professionally.

Build sustainable learning ecosystems to set standards and remain agile in

response to change.

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Competencies for Information Professionals by SLA Retrieved at : http://www.sla.org/about-sla/competencies/ Need of Training for Continuing Professional Development of Professional Staff Working in University Libraries / Kakoli Duarah. Retrieved at : http://ir.inflibnet.ac.in/bitstream/1944/2021/1/17.pdf Professional development 2.0 for librarians: Developing an online personal learning network (PLN) / Nigela Cooke / IFLA Conference 2011 Retrived at : http://conference.ifla.org/ifla77 Top Skills for Tomorrow’s Librarians / Meredith Schwartz ; LIBRARY JOURNAL | MARCH 1, 2016 Retrieved at : http://lj.libraryjournal.com/2016/03/careers/top-skills-for-tomorrows-librarians-careers-2016/#_ Definition of Excellence Retrieved at : https://en.oxforddictionaries.com/definition/excellence

Further Reading

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Title and Content

TCS Public