Reaching Back !Reaching Back !DoD goes Real-TimeDoD goes Real-Time

Jay McConvilleJay McConvilleDirector, Government BusinessDirector, Government Business

Ezenia! Inc.Ezenia! Inc.

Web Based Collaboration

Stickiness Improved Data Tools Community

Ezenia! – Integrated Technologies for Collaborative Enterprises

• A leading provider of multimedia servers– Formally known as VideoServer– Award winning products designed for both ISDN videoconferencing and

enterprise collaboration– 10 years of innovation to group interaction on the web

IP Conferencing

Faster Decisions Richer Communication Collaboration

VTC - VOIP

ISDN Conferencing

Business Meetings Distance Learning Training

VTC

Real Time Collaboration Technology

• A phrase or catch word for a group of technologies that mediate interpersonal collaboration through the computer. Includes: Text Chat, Voice over Internet Protocol (VOIP), Desktop

Video Teleconferencing, Whiteboards, Applications Sharing, Instant Messaging, Web Conferencing.

• DoD: Establish, access and then sustain a distributed, non-contiguous operation without relying on fixed bases adjacent to the objective area.

The Death of Distance!The Death of Distance!

Why the DoD Push for Real Time?

• Increase Deployment Capability– Lighten the load– Get there faster

• Increased Mission Effectiveness– Decrease operational down time– Reach the experts – Inside and outside DoD– Ensure all information available is applied to the problem set

• Increase Process Efficiency– Planning– Targeting and Battle Damage Assessment

• Integrate a wider set of national capabilities than reside in the military alone

• Increase readiness and integration of Guard and Reserves

A goal…

Send the tooth…

leave the tail at home

USAF Reach Back Concept

Move Information, Not People!!!Move Information, Not People!!!

Mt Home AFB

Falcon AFB

Offutt AFB

NRO

Hanscom AFB

Pentagon

Langley AFB

Eglin AFB & Ranges

Scott AFB

Kelly AFB

Vandenberg AFB

Hurlburt Field

Distributed Rear Joint Air Operations Center (JAOC)Distributed Rear Joint Air

Operations Center (JAOC)

Forward JAOC:~ 100 People24 - 48 Hours1 C-17 Load

Forward JAOC:~ 100 People24 - 48 Hours1 C-17 Load

Speed up the decision cycle

Another goal…

CINC/ECJ3 JTF ECJ2

JCS/J2T JAC

JTFJTF

DCINC

JTF

SACEUR

Prioritizes JTL targetsBuilds/Maintains RTLForwards JIPTLTasks executionMakes CA/BDA Call

ECJ3Forward for Approval as directed

Forward for execution JCS|NCA

Intel Comm

CDR’s Intent Guidance Dev Ops ConceptTgt Obj, (EBP)

Task IC to dev tgt sys studies w/ noms

IC: Research / Task collectionAssign BE # / Graphics

DCINC review EBP w/ tgt slides

Approves targets,Identifies Guidancefor Further Approval

JTF: Compile approval slidesDirects CTT sessionDATT reviewFinal theater validationFinalizes tgt appr slide

JCS/J2T: Federated developmentVet targets through ICVet no-strike listForward completed targets

JAC: Validate thtr noms / EBPTasks for collectionPost tgt materials on webDev/Maintain No-strike list

Approve/Accept EBPPlace targets on MTFTask target folderTask tgt appr slide

JFMCC: Selects TLAM targetsFeasibility study / Task CMSA

JFACC: Construct/post target foldersDMPI selection/weaponeering

Add Targets to JTL

JTCB

JFACC

JFMCC

JFSOCC

JFLCC

JPOTF

ECJ3Initiates Approval ProcessTracks on Tgt Appr Matrix

TDM

NSL

MTF

JTL

RTL

JIPTL

NACCINC

= GUIDANCE = DEVELOPMENT = APPROVAL = EXECUTION

EUCOM TARGET APPROVAL PROCESS

UNCLASSIFIED

9 Geographically separated agenciesHundreds of targets

Working 3 ATOs78 Day Air Campaign

9 Geographically separated agenciesHundreds of targets

Working 3 ATOs78 Day Air Campaign

Results With Real Time Collaboration

• Target approval decreased:– From 2-4 Days to 2-3 Hours for Targeting Operations– From 10 minutes to 1 minute for Air Space Coordination

• Daily production increased 200%-300%• Staff effort (hours and numbers) reduced • Improved Quality and Synchronization• Resulted in decreased bandwidth usage

– Replaced multiple email attachments– Better use of images and imagery

Kosovo/Operation Allied Force After-Action Kosovo/Operation Allied Force After-Action Report to Congress 31 January 2000Report to Congress 31 January 2000

What Are They Doing and Who is Doing It?

• US Defense Intelligence Community– Coordination between National and Theater Assets– Use of Guard and Reserve intelligence assets and analysts– Inter and Intra Agency coordination– Cross fertilization between “INTS”

• Joint Commands and Theater Forces– Command Center Operations (24/7)– Target Coordination and Target List Control– Operations briefings, Daily Updates, Shift Changes– Air Space Management

• Tactical Force– General Communications– Orders Preparation– Brainstorming, “Rock Drills”– Staff Coordination

80,000 Military and 80,000 Military and DoD/Intelligence Civilians DoD/Intelligence Civilians

working collaboratively working collaboratively 24/7/36524/7/365

80,000 Military and 80,000 Military and DoD/Intelligence Civilians DoD/Intelligence Civilians

working collaboratively working collaboratively 24/7/36524/7/365

So…why isn’t real-time collaboration ubiquitous across the Department?

The Question…

It Didn’t Start Yesterday…

• DIA JIVA – 1996• Army TFXXI/DAWE – 1997/98• USAF JEFX – 1998/99/00• USAF SAVCWT (Software Application Virtual

Collaborative Workstation Tool) – 1998/99• US Navy Fleet Battle Exercise Hotel - 1999• ADC3I Assessment of Tools - 1999• Platinum Rail - 1999• Joint – Millennium Challenge 2000

Where are we…

Wide SpreadUsage

Deployment

Procurement

RequirementsDefinition

95 96 97 98 99 00 01

Intelligence

USAF

US Army

US Navy

Joint

Implementation is challenging!

InternetInternet

LocalLocalNetworkNetwork

HierarchicalHierarchical ParticipativeParticipative

Product Complexity

Infr

astr

uct

ure

Co

mp

lexi

tyCultu

ral Im

pact

5 Years of Lessons LearnedTechnology

• “Critical Mass” – Instant Messaging and Presence• Ease of Use – One Click Everything• Persistence – Dedicated KM Spaces• Privacy/Security – Not an inhibitor• Integrated Applications – Working together• Video – Not for everyone!• RAM – Paved with Good Intentions• Firewalls – Give me 80 or Give me Death!

TRAINING, PROCESS, AND CULTURE TRUMP TRAINING, PROCESS, AND CULTURE TRUMP TECHNOLOGY EVERYTIMETECHNOLOGY EVERYTIME

TRAINING, PROCESS, AND CULTURE TRUMP TRAINING, PROCESS, AND CULTURE TRUMP TECHNOLOGY EVERYTIMETECHNOLOGY EVERYTIME

5 Years Lessons Learned Culture and Training

• Point #1: Teams that are not collaborative now, will not be collaborative because of technology

• Point #2: If its harder to do with the software than the phone, use the phone

• Point #3: Buy In, Buy In, Buy In• Point #4: Training, Training, Training• Point #5: Use facilitators – they make it work first,

then the real people take over• Point #6: Don’t go Zero – 60

The GoalAccess Anytime, from any Device

ISDN

Integrated Collaborative Users

PSTN

Secure Phone Users

NetServer

VTC

IP Network

NetGate

Web Conferencing

Video Server

What Is InfoWorkspace?

“Presence Awareness” for geographically separated teams(46% of Industry will use IM by end of 2001 - Gartner Group)

Virtual Team Rooms• Secure project repository• Shared production tools• Staff synchronization• “Work room”

Interactive Presentations• Project guidance• In process reviews• Decision briefings• Training

Enables Enables Common Common

Operational Operational PerceptionPerception

Enables Enables Common Common

Operational Operational PerceptionPerception