Re-timing Deliveries Consortium

Quiet Cities Global Summit

Natalie Chapman, Freight Transport Association

26 November 2014

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Background

• Legacy from 2012 Olympics and Paralympic Games • Undertook 10 successful retimed delivery trials and shifted 10% of

London’s deliveries to night-time• Created platform to progress retiming deliveries across London to

reduce traffic and congestion during peak periods, improve safety for vulnerable road users and the environment

• TfL set-up and facilitated a Re-timing Deliveries Consortium to demonstrate best practice, collaboration and new ways of working

• October 2013 – first meeting of Consortium • Elected Chair and agreed original Terms of Reference

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Essential to have the core stakeholders engaged to make it work through collaboration between:

˗ Business ˗ Operator ˗ Local Authority

•2 Major retailers – Sainsbury’s and Tesco•3 London boroughs – Camden, Richmond, Kensington & Chelsea•Industry representatives – Freight Transport Association and

Road Haulage Association•Key stakeholders – London Councils, Noise Abatement Society, Greater London Authority and Transport for London•Identity of members kept confidential

Approach and Members

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Role

Lead the way in creating a sustainable increase in retiming deliveries across London by:

• working together to identify and overcome issues and barriers

• provide leadership and use of best practices • gather detailed examples of benefits to all and the

wider community e.g. improved road safety, efficiencies and reduced congestion

• promote and encourage more retiming in the industry through guidance, tools and engagement

• act as peer reviewer for guidance, research and other materials produced by the Freight and Fleet Programme on the subject of out-of-hours deliveries

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• 7 Consortium meetings taken place• 260 stores investigated outside of Consortium

• January 2014 – first tranche of 9 stores identified to investigate retiming deliveries followed by a further 14

• January-April 2014 - TfL engaged with 33 London boroughs to raise profile of freight and Consortium work

• November 2014 – Quiet Cities event and Re-timing Guidance published

Progress

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• Personnel changes to the Consortium

• May 2014 Local Authority elections

• Nervousness to start implementation from both boroughs and retailers for fear of complaints from residents

Challenges

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Consortium members have said ....

Incorporate into objectives for borough officers to put pressure

on delivery and get things done.

Understanding the actual restrictions that exist on

each store, and finding out why they was put there in the

first place is difficult to ascertain

Solving more than just logistic

challenges, but wider problems with some

stores

Collaborative working is at the heart of the group –

balancing the needs of London and promoting a shared acoustic space

Each area has an understanding and appreciation of the

other party’s problems

Finding compromises that can provide benefits for everyone e.g. moving a delivery a little later in the morning to help

residents, and in return, being able to make another delivery

slightly later in the evening

Creating a springboard to get widespread and larger scale changes to

delivery patterns

Generating good working practices and identifying the changing needs and

challenges of London and ways to solve them

Changes to the highway at 2 stores in Richmond

enabled re-timing to take place with potential to achieve a reduction

in deliveries and congestion

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Reflection and learning

• Slow process which requires buy-in from a high level• Made steady progress and learning from every location• Enabled relationships to be established between boroughs, retailers,

TfL, and teams within the same organisation• Gained an insight into the commercial aspect of deliveries and the

variables to be considered by retailers.• Increased knowledge of highways restrictions, policies, HGV

equipment & technology etc.• Officers “thinking outside the box” of how they have historically

worked

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• Continue to progress with more stores• Review guidance and develop further tools• Consider other sectors and new members• Promote match-making service offered by TfL to increase

retiming activity

Next steps

For further information contact TfL on

freight@tfl.gov.uk

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Other city approaches?

There are other approaches used across Europe for promoting retiming: Comparing Stockholm and Lyon

•What approach has been used – collaboration, engagement or enforcement?

•What process do local authorities follow to deal with noise complaints?