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Re-organizing Information Technology University at Buffalo. Achieving Service Excellence. Teaching & Learning. Outreach & Public Service. Campus Services. Research. Information Technology Service Infrastructure. Executive Technology Advisory Group (ETAG). Dennis Black David Dunn - PowerPoint PPT Presentation
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Re-organizing Information TechnologyUniversity at Buffalo
Achieving Service Excellence
Information Technology Service Infrastructure
Teaching &Learning
ResearchOutreach & Public Service
Campus Services
Executive Technology Advisory Group (ETAG)Dennis BlackDavid DunnElias EldayrieMarsha HendersonScott Nostaja (facilitator)
Steve Roberts
Natalie SimpsonNancy SmythHarvey StengerProvost TripathiJames WillisTroy Wood
Guiding Principles for Restructuring IT1. Organize IT around the service portfolio driven by UB needs,
priorities and maturity of technology
2. Leverage UB 2020 ITST initiatives and investments
3. Design a model that supports diversity needs and innovation
4. Ensure that the process is transparent, inclusive and addresses local IT support
Goals for Delivering and Improving IT Services
1. Ensure continued alignment with UB’s goals
2. Align IT service level with available resources
3. Leverage all IT resources across UB while reducing costs
4. Strategically deploy IT to advance innovation in teaching/learning, research and reduce administrative burden on faculty, staff and students
Overall Management Model• Governance
• Decision making responsibilities
• Resource management
• Organizational structure
• Service level agreements
Governance• Governance:
ETAG continues as the UB-wide IT governance structure Enterprise Systems Advisory Committee (ESAC) Information Security committees IT leaders monthly coordination meeting Decision Matrix as approved by ETAG: Input Rights,
Decision Rights CIO one-on-one quarterly meetings with Deans and VPs
• Priority management: Units continue and or develop priority setting structures IT resources will be aligned with Unit and UB priorities Project prioritization process for all projects Portfolio management tools to provide transparency
(Clarity)
Resource Management• Common IT infrastructure & applications delivered enterprise-
wide
• New services will be considered based on available resources and University priority
• Additional consolidation opportunities will be explored to provide reallocation opportunities
• Development of staffing, funding, and service levels will be informed by recent IT data collection as a baseline
• Leverage economies of scale where possible
• PSR of IT staff will be transferred to the CIO organization
Resource Management - Continued• Focus resources on supporting the diversity of
needs:• Research • Teaching and Learning• Unique Administrative applications
• OTPS and TS funds remain at the unit level
• Unit service maintained at current levels as a minimum
• Transparency of resource allocations & services
Organization Structure• Enterprise-wide service organization
• Infrastructure• IT Management• Applications Development and Data Management• Information Security• Client Services• IT Administrative Office
• CIO will be responsible and accountable for managing all IT resources
Current IT Functional OrganizationCIO
Administrative Computing Services
Academic Computing Services
Client Technologies Unit Support 1 Unit Support n
Information Security
CIO Administrativ
e Office
Operational Support Services
Enterprise Infrastructure
IT Policy ERCS
Dean or VP
Dean or VP
Proposed CIO/IT Organization – Enterprise Technology Services
CIO
Applications Development Client Services
Information Security
IT Administrative Office
IT Management
Enterprise Infrastructure
SupportOperational
Services Support
IT Administrative Office Budget
Expenditure Management Personnel Space
Retail Sales
Information Security & Policy Information Security Operations
Policy Privacy
Access Management Compliance
Infrastructure and Operations System Administration Network Administration Database Administration Monitoring & Operations Facilities Management
Scheduling & Applications Support Foundation Technology (file, print, e-mail, messaging, etc.)
IT Management Portfolio Management
Service Management/Quality Change Management Project Management
Resource Management IT Architecture & Standards
Applications Development Enterprise-wide Applications
Selection & Development
Data Modeling and Mining Operational Data Store and
Warehouse Critical Administrative Competency
Centers Departmental Applications
Client Services Service Desk
New User Setup Service Provisioning Workstation Services
Customer Break Fix Support Classroom Technology
Support Enterprise-wide Application
Support Video/Audio Services Mobile Worker Support
Business Analysis Solution Development Technology Integration
Discipline Specific Expertise
R&DStrategic Planning
Client Services• Common IT services
(Shared Service Desk, Instructional Support, Classrooms, Training..etc)
• Four Clusters around common attributes and similar needs Professional Schools
CAS , SENS and special academic programs
Academic Health Sciences
Administrative
Next Steps• Develop a process for:
Prioritization of IT needs Resource allocation Communication New/additional investments Migration process Etc.
Identify areas to pilot processes Service Catalog Service Level Agreement Metrics to measure Prioritization Process
Next Steps Endorsement by ETAG (6/9/2009)
Endorsement by VPs and Deans Endorsement by the Provost and the Executive Vice President
Charge CIO to:• Build the processes• Develop detailed transition plan and time line• Implement the reorganization in the next 12 months
• Report back to ETAG, Senior Leadership and the campus on the progress of the reorganization
Conversation