Re-inventing Public AdministrationThrough Lean

• Context • Why Lean?• How it was done• Results• Leadership• Sustaining Lean

Overview

Context – Public Service Renewal

A consistent approach across the public service to:•Improve service•Minimize waste •Achieve efficiencies•Strengthen accountability•Measure results•Enhance transparency

Key is engagement: •employees at all levels•Customers, clients, patients, students

Why Lean?

Phased approach since 2006:•Regional Health Authorities (RHAs)

– Five Hills pilot project 2006– All RHAs 2009

•All ministries 2010•Select school divisions & post-secondary Institutions 2011•Continued Education and Advanced Education expansion 2012+

How it was done

• Waiting periods reduced• Processing times down• Turnaround times faster• Net savings• FTEs reinvested

Results

• Speech therapy for students reduced from 8 weeks to 4weeks• Occupational therapy for students reduced from 18 to 7 weeks• International students applications processed in 15 days rather than 90 days• 97% reduction in horizontal well application process• Time to staff reduced from 100 to 44 days• Net savings of at least $24M in ministries

Results

• In 2012-13 there were 146 Lean events in the health system which achieved:–56% reduction in inventory–43% reduction in space–55% reduction in staff walking–87% reduction in processing time–73% reduction in defects

• By the end of 2015-16 there will have been 1,000 Lean improvement events

Results

• Lean design• 15.6% reduction of hospital space and

savings of about $30-$45M• operational efficiencies, over 20 years, of

$85M-$160M plus 40% reduction in patient travel

• $4.4M saved in staff scheduling project• $25M in savings from Blood Products & Plasma inventory project

Results

Premier Wall on Lean

• Key is leadership and unfailing commitment

• Robust governance • Training• Skilled Lean Leaders• Measurement• Lean management • Hoshin Kanri

Leadership and commitment

Sustaining Lean

• From Patient First to Student First• Expand use of Hoshin Kanri• Province-wide Lean Management• Quarterly reporting & annual review• Continuous Improvement

Embed Lean in the Culture of the Public Service

Why Lean is Important

Questions?• We are focused on our

clients and our customers.• We engage employees to

find ways to work better and smarter.

• We make continuous improvements and minimize waste.

• We produce efficient, just-in-time processes.