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Re-Engaging Your Workforce: Critical Skills for the Ideal Manager

September 22 @ 12 p.m.

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Welcome!

Re-Engaging Your Workforce: Critical Skills for the Ideal Manager

Join the discussion!@bpigroupus

Questions? Please submit all questions via the chat window. We will pause to address questions after each section, and at the end of the webinar.

Slides & recording will be available post-webinar.

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Presenters

Jay SchererManaging Partner at BPI group and BPI Institute for Leadership

Kathy Allen Senior Consultant at BPI group

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The Ideal Manager Survey & Implications for Employee Engagement

What is the Ideal Manager?

Building Ideal Managers with the Shared Success Framework

Agenda

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The Ideal Manager Survey & Implications for Employee

Engagement

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Objective: To understand the perceptions individuals have of their direct managers, and the leaders of their organizations.

Conducted via internet survey panel in early 2011. Included approximately 6,800 individuals in 11

countries in North America and Europe.

BPI group’s Ideal Manager Survey

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Ideal Manager Survey: Key Findings

1. Managers continue to be key drivers of employee commitment.

2. U.S. workers’ opinions of their managers have dropped significantly over the last four years.

3. Employees’ needs and their definition of the Ideal Managerare strikingly similar across generation, gender and country.

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Very Strong/StrongImpact

MinorImpact / Not Important

79% 21%

78% 22%

77% 23%

76% 24%

76% 24%

72% 28%

69% 31%

68% 32%

66% 34%

62% 38%

58% 42%

Italy

US

Germany

Romania

Canada

France

Russia

UK

Belgium

Spain

PolandVery strong impact Strong impact

Minor impact Not important

What impact does your immediate manager/supervisor have on the connection you feel towards your company?

Very strong impact Strong Impact Minor Impact Not Important

BPI group International Survey (2011): The Ideal Manager

Managers continue to be key drivers of employee commitment…

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Percent of individuals with a very good opinion of their immediate manager…

19%20%

21%

22%17%

13%22%

32%

20%

35%

25%

22%

28%

33%

35%

53%

France

UK

Spain

Italy

Germany

Poland

Romania

US

Manager

2011 200740% drop in “very good” ratings of managers in the U.S.

U.S. workers’ opinions of their direct managers over the last few years…


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13%

16%

12%

16%

16%

12%

18%

28%10%

20%

13%

15%15%

17%

25%

41%

France

UK

Spain

Italy

Germany

Poland

Romania

US

Leader

2011 200732% drop in “very good” ratings of leaders in the U.S.

U.S. workers’ opinions of their leaders over the last few years…

Percent of individuals with a very good opinion of the leaders in their organization…


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The Business Impact…

A 2011 Gallup poll of more than 1 million employed U.S. workersconcluded that the #1 reason people quit their jobs is a bad boss orimmediate supervisor.

In January of 2011, for the first time in 15 months, more employeesleft their jobs voluntarily than were dismissed. That trend hascontinued in every month this year. In July of 2011, 1.95 millionpeople quit their jobs, while 1.69 million were laid off (U.S. Bureau ofLabor Statistics)

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What is the Ideal Manager?

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What Do Employees Need?

Employees’ needs and their definition of the Ideal Manager are strikingly similar across generation, gender and country...

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What are, in your opinion, the 5 most important skills to succeed as a manager?

15-24 Years 25-34 Years 35-44 Years 45-54 Years 55 + Years Total

1Planning and

organizing (43.5%)

Planning and organizing (45.7%)





2Ability tomotivate(40.5%)

Ability tomotivate(38.0%)





3Self-

confidence (38.0%)

Ability to communicate

one’s decisions(36.3%)









4Ability to

communicate one’s decisions

(32.7%)

Self-confidence

(30.4%)

Ability to recognize the

quality of one’s employees’

work(31.7%)



work(33.1%)



work(31.3%)



work(30.3%)

5Ability to make

choices(31.9%)

Technicalexpertise(29.7%)

Ability to create/maintaincohesion with

team(29.5%)

Ability to create/maintaincohesion with

team(31.8%)

Technicalexpertise(30.3%)

Self-confidence

(30.1%)


Ideal Manager Skills for Success: Perceptions Across Generations

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What are, in your opinion, the 5 most important skills to succeed as a manager?

Male Female Total

1Planning and

organizing(43.7%)

Planning and organizing(46.3%)

Planning and organizing(45.0%)

2 Ability to motivate(37.9%)

Ability to motivate(38.3%)

Ability to motivate(38.1%)

3

Ability communicate and

explain one’s decisions(32.6%)

Ability to communicate and




4 Self-confidence(30.9%)

Ability to recognize the quality of one’s employees’ work

(31.3%)

Ability to recognize the quality of one’s employees’ work

(30.3%)

5 Technical expertise(29.5%)

Ability to create/maintain

cohesion with team(30.0%)

Self-confidence(30.1%)


Ideal Manager Skills for Success: Perceptions Across Gender

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What are the 5 main people management skills of the ideal manager?

15-24 Years 25-34 Years 35-44 Years 45-54 Years 55 + Years Total

1

Ability to listenand to take into

account different points of view &

suggestions(58.1%)



suggestions(64.7%)



suggestions(67.2%)



suggestions(71.9%)



suggestions(74.2%)



suggestions(67.4%)

2Ability to

communicateand explain


Ability to communicateand explain










3A trusting

relationship(53.3%)

A sense of team and collaboration

(52.8%)


(54.1%)


(54.5%)

A trusting relationship

(60.2%)


(55.3%)

4A sense of team and collaboration

(49.3%)


(50.5%)


(51.8%)


(52.6%)


(54.2%)


(52.8%)

5A consistent formal and

informal recognition

(46.4%)

A consistent formal and


(47.7%)



(51.4%)

A support when struggling(50.2%)

A support when struggling(49.0%)



(49.2%)


Ideal Manager People Skills: Perceptions Across Generation

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Male Female Total

1Ability to listen and to

take into account different points of

view & suggestions(66.2%)

Ability to listen and to take into account different points of


Ability to listen and to take into account different points of


2Ability to

communicate and explain one’s

decisions(60.2%)





3A sense of team and

collaboration(52.7%)


(53.9%)


(55.3%)

4A trusting

relationship(51.7%)


(53.9%)


(52.8%)

5A consistent formal

and informal recognition

(49.9%)

A consistent formal and informal recognition

(49.0%)

A consistent formal and informal recognition

(49.2%)


Ideal Manager People Skills: Perceptions Across Gender


France UK Spain Italy Germany Belgium Poland Romania Russia Canada US AverageListen and consider views/

suggestions60%

Comm. and explain

decisions64%

Listen and consider views/

suggestions65%

Ability to involve people

60%


suggestions61%


suggestions67%


suggestions67%


suggestions75%


suggestions75%


suggestions70%

Comm. and explain

decisions72%


suggestions67%

Recognition of your daily

work57%


suggestions62%


work58%


suggestions58%


57%

A sense of teamwork

56%


work65%

Comm. and explain

decisions70%

Comm. and explain

decisions70%

Comm. and explain

decisions62%


suggestions72%

Comm. and explain

decisions61%


57%

Support when in difficulty

61%

A sense of teamwork

55%

A sense of teamwork

58%

Comm. and explain

decisions56%


53%


53%


work67%

Influence when facing a conflict or

crisis59%

A sense of teamwork

58%


68%

A sense of teamwork

53%

Comm. and explain

decisions52%


58%

Comm. and explain

decisions55%


55%


work51%

Comm. and explain

decisions50%

Comm. and explain

decisions 52%


66%


56%


57%

A sense of teamwork

62%


53%

A sense of teamwork

52%

A sense of teamwork

53%


43%

Comm. and explain

decisions50%


51%


49%

Question oneself as a

result of mistakes

50%

A sense of teamwork

64%

Ability to involve people

48%


55%


work56%


work49%

Ideal Manager People Skills:Perceptions Across Countries



Ideal Manager People Skills: Perceptions Across Countries

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Employees’ needs and their definition of the Ideal Manager are strikingly similar across generation, gender and country…

5 Most Important Skills to be Successful as a Manager:

Planning & organizing Ability to motivate Ability to communicate one’s

decisions Ability to recognize the quality

of one’s employees’ work Self confidence

5 Most Important People Skills for Managers:

Ability to listen and to take into account different POV and suggestions

Ability to communicate one’s decisions


A trusting relationship Consistent formal and informal

recognition

Critical Skills of the Ideal Manager

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1. Be a Good Coach

2. Empower Your Team

3. Express Interest in Team Members Well Being

4. Be results oriented

5. Be a good communicator; LISTEN

6. Focus on career development

7. Have a clear vision and strategy

8. Possess key technical skills so you can help the team

Project Oxygen: The Google Rules

Google’s Project Oxygen defined eight good leadership behaviors…look familiar?

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Building the Ideal Manager with the Shared Success Framework

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The Shared Success Framework

A framework to have meaningful conversation to build employee commitment

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Establish climate for open communication

Build trust Discuss issues important to

employee Understand employee’s

unique needs

Understand employee’s perceptions of skills and value proposition to the organization

Ask questions related to how the individual views his or her contribution to the organization

Provide your insight Provide feedback on action plan

Provide support and feedback on plan implementation

Help employees fully understand the organization’s offer

Discuss potential opportunities & projects

Talk about the needs the employee has that are not being met

Listen to your employee’s perspective on organization and group needs

Communicate and discuss the requirements of your group

Ask about areas of need the employee sees that may not be currently met well by current initiatives

The Ideal Manager’s Approach to Shared Success Discussions

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What are my interests and values? What’s important to me?

What are my goals and aspirations?

What do I need to do to keep my life in balance?

What are my developmental needs?

What are my talents and skills?

How do I deliver value—what is my value proposition?

How do I want to deliver value?

What is my competitive advantage?

Analyze overlaps and gaps

Build an action plan to build shared success

Do I understand all that is available to me?

What are realistic growth opportunities at my company?

What are the advantages of working at my company?

What do I want changed?

What are the goals and mission of my company, department, group? What can I do to meet them?

What do I need to do to be successful?

What skills do I need to contribute effectively?

What changes may affect these requirements?

Individual Shared Success Planning Questions

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Ideal Manager : Key Takeaways

Managers continue to be key drivers of employee commitment.

U.S. workers’ opinions of their managers have dropped significantly over the last four years.

Employees’ needs and their definition of the Ideal Manager are strikingly similar across generation, gender and country.

Employees need these 5 skills in a manager: Ability to listen and to take into account different POV and

suggestions Ability to communicate one’s decisions A sense of team and collaboration A trusting relationship Consistent formal and informal recognition

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Questions?

Please submit any additional questions via the chat

window.

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Thank You!

[email protected] [email protected]

Thank you for joining us for Re-Engaging Your Workforce: Critical Skills for the Ideal Manager!

Watch for these upcoming events:Talent Management in China Luncheon, September 29

Leader as Coach:, Annual SHRM Conference October 18

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Re-Engaging Your Workforce: Critical Skills for the Ideal Manager · 2 © BPI group Welcome! Re-Engaging Your Workforce: Critical Skills for the Ideal Manager Join the discussion!