RCT Homes Celebration of Learning

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RCT Homes Celebration of Learning. Nicola Marvelley Learning & Development Manager. Aims. About RCT Homes Share our learning goals How the range of support provided by Connecting learners has helped us - PowerPoint PPT Presentation

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RCT Homes Celebration of Learning Nicola MarvelleyLearning & Development Manager*AimsAbout RCT HomesShare our learning goalsHow the range of support provided by Connecting learners has helped usBring to life an example of how one of the workshops has really made a difference - Every dog has his day!

*RCT Homes A Landlord FirstTo provide the best services, designed and delivered with our communities

A LandlordAn employerMore than 10,000 properties367 staff Set in 3 Valleys Rhondda, Cynon, Taff 4 Homes and Neighbourhoods Offices ; 25 Sheltered complexesOver 230 thousand peopleCall Centre & HQ based in PontypriddQuality Housing services Wales Housing Quality Standard; affordable & safe homes ; Providing the best customer serviceEvolved to become RCT Homes GroupHomeforce gas servicingMeadow Prospects Regen charityGrEW & Young Wales- social enterprise

*More Than a Landlord Provided Employment & training opportunities to over 1000 peopleTrainee programmesStaff volunteering e.g. Give and Gain, Ziggies, Tenant Advocates ...

String sense of corporate social resonsibilityTraining and Employment Supply chain Grow Your Own & other trainee schemesFuture jobs fund (400)Work experience

*See that many of our trainees were also able to benefit from Connecting learners support

Financial InclusionSound as a pound income maximisationMoney advisors x 2. Saved 250 of our tenants 120,000

Meadow Prospect has funded 240,000 of activities

*Our Learning FocusDeliver more of a blended approachEncourage ownership for learningEquipping leadersImproving essential skillsBuilding the environment

Proud of our approach to learning culminated in our achievement of IIP Bronze. *How Connecting Learners helpedSupport with promoting learning6 Book Challenge & Quick Reads (16)Advice & Information on the role of Union Learning RepsOpportunities to attend a range of workshops, including:

196 learners in total

Computers for the terrifiedCV writing & interview skillsPresentation SkillsPerforming Better TogetherReport writingChocolate Box mathsStress awarenessEssential skills Awareness -Learning day survey, quick reads, food, advice, taster sessions-6 book challenge books available for people to take away, read in the lunch hour. Numbers would be higher if had a quick read of Fifty Shades!-more recently Karen providing info on the role of ULRs (5 currently waiting to do ULR course)*The PBT Challenge ...51 learners attended our Performing Better Together (PBT) workshops delivered by Peter Green in 2011. Aims were to:

Engage people with the process by increasing understanding & buy in Encourage people to take ownership for their own performance & developmentHelp people to align their goals to the organisationMotivate & have some fun!

The workshop we were most proud of and would like to focus on this afternoon is the PBT ...Only previously trained leaders.51 staff members attended (including trainees)*What People thought ...

I can help myself be more effective in my job.

I can now use my PBT to develop myself personally and therefore to help deliver a better service to tenants

Im more confident in achieving my goals

I can now get the most out of my reviews & give better feedback to my line manager

I have a better understanding of the PBT process

*Key Results96% rated Good or excellentPBTs more embeddedStaff engagement increased by 20%Sickness from 14 days pp to 8IIP Bronze achieved Nov 11

*Every Dog has his dayReview of PBT course by Nanook (age 18 months)*