8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 1/23

Retail Banking

Business Banking

Tucker Hood

November 2000

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 2/23

© 1999 S1 Corporation. All rights reserved.

Agenda

Positioning

Features

Benefits

Differentiators

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 3/23

© 1999 S1 Corporation. All rights reserved.

Positioning

Partnership with S1 to build a

winning multi-channel banking

strategy

• Broad, strong application

content

• Full retail-to-business

solutions

• Business model leverage

• Flexible platform and

powerful tools for customization

Target

• Regional FIs

• Small units of global FIs

• VARs

On-premise or Data Center 

# of Users

• < 1,000,000 retail

• < 250,000 business

Rapid implementation

Own development

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 4/23

© 1999 S1 Corporation. All rights reserved.

Business Banking

Business Banking

• Information Reporting

• Payments & Collections

• Customer Service

• Alerts & Reminders

• Profiles

Bank Administration

Customer Service Desktop

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 5/23

© 1999 S1 Corporation. All rights reserved.

Features

Customer 

Relationship information

Simplified transactions

Controlled delegationStreamlined customer service

Cash flow management tools

Relevant information, advice,

and offers

FI

Consolidates channel and

product point solutions

Integrates delivery andcustomer service

Leverages RMs and CSRs

Relationship anchor 

Flexible platform withintegrated tool set

Business Banking 

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 6/23

© 1999 S1 Corporation. All rights reserved.

Benefits

Customer 

Principals can focus on

revenue generation

Company keeps more of what it generates

FI

Becomes more deeply

integrated with its

customers daily operations

Platform for re-engineering

delivery

Rationalize delivery cost

with revenue potential

Business Banking 

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 7/23© 1999 S1 Corporation. All rights reserved.

Information Reporting

Critical info

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 8/23© 1999 S1 Corporation. All rights reserved.

Payments & Collections

Integrated, simplified transactions management 

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 9/23© 1999 S1 Corporation. All rights reserved.

Customer Service

Direct, efficient communication

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 10/23© 1999 S1 Corporation. All rights reserved.

Alerts & Reminders

Tools for management by exception

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 11/23© 1999 S1 Corporation. All rights reserved.

Profiles

Controlled delegation

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 12/23© 1999 S1 Corporation. All rights reserved.

Banking Administration Module

Simplified, sophisticated 

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 13/23© 1999 S1 Corporation. All rights reserved.

Customer Service Desktop

Operational leverage

Access Logon Verify Customer View

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 14/23© 1999 S1 Corporation. All rights reserved.

Retail Banking

Account Management

• Statements

• Checkbook

• Transfers

• Alerts

Bill Presentment & Payment

Customer Service

Preferences

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 15/23© 1999 S1 Corporation. All rights reserved.

Features

Customer 

Convenient online bill

payment and presentment

Intuitive, well designed

banking transaction tool

Targeted alerts and

advertising

Anytime/anywhere access

via web, phone, wireless

FI

Rapid implementation.

Flexible platform to allow

unique offerings

FI control:

• Where to house

• Who to develop

One-to-one marketing

Retail Banking 

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 16/23© 1999 S1 Corporation. All rights reserved.

Benefits

Customer 

Single source for financial

interactions:

• Bill payment

• Checkbook management

• Banking transactions

FI

Brandable relationship anchor 

Better ability to support

targeted customer segments

• Focused products

• Customer service

• Effective cross-selling

Better customer retention

Greater share of wallet

Retail Banking 

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 17/23© 1999 S1 Corporation. All rights reserved.

Differentiators

For S1

• Broadest relationship packages

• Bundled cross-sell management

• Integrated OBO-capable customer service

• Marketing database - Fat Server 

• Integrated EBPP interface for multiple consolidators

For FI

• Same platform for full-featured Business and Retail

• Leverage for FI’s existing customer service infrastructure

• Adaptable now and as product focus expands

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 18/23© 1999 S1 Corporation. All rights reserved.

Account Management

Statements

Checkbook Transfers

 Alerts

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 19/23© 1999 S1 Corporation. All rights reserved.

Bill Presentment & Payment

Presentment 

Payment 

Biller List Mgmt.

Payment Alerts

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 20/23© 1999 S1 Corporation. All rights reserved.

Customer Service

Bank Mail Stop Payment 

Check Reorder 

Call Me

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 21/23© 1999 S1 Corporation. All rights reserved.

Preferences

Profile

 Acct. Nicknames

Password Admin.Favorites

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 22/23© 1999 S1 Corporation. All rights reserved.

SMART Options

Product Features

• Customer Intelligence - analyzes customer data, creates

predictive models, learns in real time.

• Campaign Management - easy interface for non-technical

users, provides capability to create, refine, and monitor campaigns.

• Reporting - presents valuable information and insight into

campaign effectiveness and aids in campaign refinement.

• Multi-channel - can deliver consistent marketing messagesto Web, call center, IVR, ATM, etc.

• Integration with RBS - leverages online time to present and

fulfill marketing offers to FI clients.

8/8/2019 RB BB Overview

http://slidepdf.com/reader/full/rb-bb-overview 23/23

Bill Aggregation Engine

Web applicationWeb application

IVR w / IVR w / Bill PaymentBill Payment 

 O  F  X 

 O  F  X 

  1. 0  1. 0

  2   2 

FIFI

E BP P 

F r  a m e  w or k 

OFX 1.6

OFX 2.0

Internal/custom

T he ExchangeThe ExchangeOFX 1.5 + billpay

Custom

S1 Retail

Banking

Consolidators Billers

“On-Us” PaymentsEBPP Transactional

Warehouse