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8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 1/21
Hfggrokhlpkfo XmkccxUtbultb` D{1
Gx Tlyobbp Alplol
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 2/21
Kguftplohb
Tbnlt`cbxx fi pjb xkqb fi {frt ftnlokqlpkfo ‘ ~jbpjbtkp.x l cltnb hftuftlpkfo# l xglcc hfgulo{# ft bybo ljfgb'dlxb` drxkobxx ‘
{fr obb` nff` hfggrokhlpkfo xmkccx ki {fr ~lop pfxrhhbb`/
54'52'45<4 Utbultb` d{1 Tlyobbp Alplol
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 3/21
Hfggrokhlpkfo ' Gblokon
․ Hfggrokhlpkfo kx l `{olgkh utfhbxx…
․ Pjtfrnj pjkx utfhbxx ~b hfoyb{ l pjfrnjp ft ibbckon pfxfgbfob bcxb/
․
Jf~ kp kx tbhbkyb` `bubo`x fo l xbp fi bybopx# xpkgrck# pjlpubtxfo kx bzufxb` pf/
․ Jf~ {fr xl{# ~jlp {fr xl{# ucl{x lo kguftplop tfcb kohfggrokhlpkfo/
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 4/21
–Hfggrokhlpkfo kx l
xmkcc pjlp {fr hlo cblto/
Kp‛x ckmb tk`kon l dkh{hcb
ft p{ukon/ Ki {fr ltb
~kcckon pf ~ftm lp kp# {fr
hlo tluk`c{ kgutfyb pjb
|rlckp{ fi bybt{ lxubhp fi{frt ckib‗
‘ Dtklo Ptlh{
Hfggrokhlpkfo ' Gblokon
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 5/21
Pjfrnjpx&K`blx fi l Xublmbt
Hf`b` kopf ^ft`x
^ft`x Xufmbo
^ft`x Tblhj pjb Ckxpbobt
Ckxpbobt Utfhbxxbx pjb ^ft`x
Ckxpbobt Tblhpx
Hfggrokhlpkfo Dbnkox
Hfggrokhlpkfo1 L P~f ^l{ Utfhbxx
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 6/21
Ro`btxplo`kon HfggrokhlpkfoUtfhbxx
Xbo`bt Ibb`dlhm Tbhbkybt
@bhf`bBohf`b Gb`krg
Ubthbupkfo
K`bl
Ubthbupkfo
Ro`btxplo`kon
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 7/21
^jfg `f ^b Hfggrokhlpb ^kpj6
^kpj Hfccblnrbx lp ^ftm
^kpj Ilgkc{ lo` Itkbo`x ^kpj Frt Ylcrb` Hrxpfgbtx
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 8/21
Jf~ `f ~b Hfggrokhlpb
․ Plcmkon
․ ^tkpkon
․ Xkno
Clonrlnb․ ^lphjkon
․ Pbcbujfob
․
Dkccdflt`x․ Luubltlohb
․ Hjlppkon
․ Ckxpbokon
․ Tbl`kon
․ B'glkc
․ Ilz
․ Grxkh
․ XGX
․ PY
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 9/21
Jf~ fipbo ~b
Tbl`kon<9"
^tkpkon
;" Xublmkon
85"
Ckxpbokon
02"
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 10/21
Ko HFGGROKHLPKFO ~b rxb
>" ^FT@X ^ft`x ltb foc{ cldbcx lo` pjb ckxpbobtx urp pjbkt f~o
kopbtutbplpkfo fo xublmbtx ~ft`x
8:" ULTLCKONRKXPKH Pjb ~l{ ko ~jkhj xfgbpjkon kx xlk` ' pjb lhhbop# pfob
lo` yfkhb gf`rclpkfo kx kguftplop pf pjb ckxpbobt/
22" DF@[ CLONRLNB
^jlp l xublmbt cffmx ckmb ~jkcb `bckybtkon l gbxxlnbliibhpx pjb ckxpbobt‛x ro`btxplo`kon gfxp/
Xfrthb1 jppu1&&gu/dxoc/hf/ko&hfrtxbVglpbtklc&b4b8&glolnbgbop<&UUP&Hjlupbt54/Hfggrokhlpkfo"45Xmkccx/u`i
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 11/21
Df`{ Clonrlnb Ko`khlpftx
Pjb B{bx Pjb Gfrpj
Ilhklc Xknolcx
Pjb Jbl`
Pjb Jlo`x
Pjb Ibbp
Ntbbpkon
Xkcbohb
Uj{xkhlc Hfoplhp
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 12/21
^j{ `f ^b obb` pf HfggrokhlpbBiibhpkybc{
Ftnlokqlpkfolc & irohpkfolc1 Ntblpbt koiftglpkfo lhhbxx
lo` l~ltbobxx
Kgutfybx hfft`kolpkfo1
Tb`rhbx cfnkhlc nlux
Bohfrtlnbx hffubtlpkfo1
Jbcux dtkon bybt{fob ko
glkoxptblg
Nkybx l `ktbhpkfo1
Pf plxmx lo` lhpkykpkbxGftlcb lo` bguf~btgbop
․
Xubb`x ru pjbftnlokqlpkfolc utfhbxxbx
․ Dbppbt ifhrx fo hrxpfgbt
tb|rktbgbopx
․
Nbobtlpbx l ntblpbt xboxb fiftnlokqlpkfolc hfggkpgbop
lo` koyfcybgbop
․ L utfdcbg xfcykon pffc1
․ D{ hcltkp{# utbhkxbobxx lo`ibb`dlhm
․ @bhkxkfo glmkon lk`
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 13/21
Ckxpbokon ) Xublmkon
Ckxpbokon plmbx/// Hfohboptlpkfo lo`
bobtn{ Hrtkfxkp{ lo`
fubo'gko`b`obxx
Lolc{xkx lo`ro`btxplo`kon
Xublmkon tb|rktbx…
Xjltu ifhrx Cfnkhlc pjkomkon
Hcblt ujtlxkon
Htkxu `bckybt{
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 14/21
XPBUX PF @BYBCFU NFF@
HFGGROKHLPKFO XMKCCX
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 15/21
Ykxkdcb Ufxkpkyb Lppkpr`bx lo` Dbckbix
․ Pjb lppkpr`bx {fr dtkonpf hfggrokhlpkfo ~kccjlyb l jrnb kgulhp fo
pjb ~l{ {fr hfgufxb{frtxbci lo` kopbtlhp~kpj fpjbtx/
․ Hjffxb pf db jfobxp#
ulpkbop# fupkgkxpkh#xkohbtb# tbxubhpirc# lo`lhhbupkon fi fpjbtx/
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 16/21
Glmb b{b hfoplhp
․ ^jbpjbt {fr ltbxublmkon ft ckxpbokon#cffmkon kopf pjb b{bx fipjb ubtxfo ~kpj ~jfg
{fr ltb hfoybtxkon hloglmb pjb kopbtlhpkfogftb xrhhbxxirc/
․ B{b hfoplhp hfoyb{xkopbtbxp# lo` bohfrtlnbx
{frt ultpobt pf dbkopbtbxpb` ko {fr kotbprto/
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 17/21
Db l~ltb fi ~jlp {frt df`{ kx xl{kon
․ Df`{ clonrlnb hloxl{ xf grhj gftbpjlo l gfrpjirc fi
~ft`x/․ Fipbo# hfggrokhlpkfo
hlo db xpfuub` dbiftb kpxpltpx d{ df`{ clonrlnbpjlp pbccx ubfucb {fr`fo.p ~lop pf plcm/
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 18/21
Jlyb hfrtlnb pf xl{ ~jlp {fr pjkom
․ Db hfoik`bop komof~kon pjlp {fr hloglmb ~ftpj~jkcbhfoptkdrpkfox pf
hfoybtxlpkfo/․ Pjb hfrtlnb pf xl{
~jlp {fr pjkom hloliift` {fr pjb
fuuftprokp{ pf cbltogftb pjlo {fr mob~dbiftb/
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 19/21
Utlhpkhb
․ @bybcfukon l`ylohb`hfggrokhlpkfo xmkccxdbnkox ~kpj xkgucb
kopbtlhpkfox/․ Hfggrokhlpkfo xmkccx
hlo db utlhpkhb` bybt{`l{ ko xbppkonx pjlp
tlonb itfg pjb gftbxfhklc pf pjb gftbutfibxxkfolc/
8/3/2019 Rav Communication Skills
http://slidepdf.com/reader/full/rav-communication-skills 20/21
@bybcfu biibhpkyb ckxpbokon xmkccx
․ Ofp foc{ xjfrc` fobdb ldcb pf xublmbiibhpkybc{# fob grxp
ckxpbo pf pjb fpjbtubtxfo.x ~ft`x lo`bonlnb kohfggrokhlpkfo fo
~jlp pjb fpjbtubtxfo kx xublmkonldfrp/
8/3/2019 Rav Communication Skills
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[fr hlo jlyb dtkccklop k`blx# drp ki {fr hlo.p nbp pjbg lhtfxx# {frt k`blx ~fo.p nbp {fr lo{~jbtb/
‐ Cbb Klhfhhl