Critical Number: Operating Cash Cash used to pay our bills
(e.g., payroll, utilities, etc.) Cash that is not tied to a
particular use (unlike financial aid, restricted gifts, most
construction) The household analogy The household analogy : Your
checking and savings accounts. Most organizations (and households)
maintain a certain level of operating cash in reserve
(savings).
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Know & Teach the Rules Business Education and Transparency
High Involvement Planning The Critical Number Educate (Think)
Follow the Action & Keep Score Keep Score - Scoreboards Follow
the Action - Huddles Forward Forecasting Empower (Act) Provide a
Stake in the Outcome Rewards & Recognition MiniGames Ownership
Engage (Feel) Critical Number
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Critical Number Why is the Critical Number important? Provides
a Focus around whats most important and critical to the success of
the university Rallies everyone around a Common Goal Educates area
teams on their connection
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Right Driver The Right Driver Critical NumberDirectly
influences the Critical Number Line-of-sightReveals
Cause-and-effect through Line-of-sight Shows each area how they can
make a difference
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Cause Effect Driver Critical Number Minigames
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MiniGames Short-term improvement efforts designed to: o affect
a change o correct a weakness, or o pursue an opportunity
scoreboard Stake in the OutcomeTheres a team goal, a scoreboard and
a reward for winning ( Stake in the Outcome ) Critical Number
Slide 15
Focus Period Plateau Period New Normal The MiniGame Effect
Rapid Results, Lasting Change Retention Satisfaction -
Performance
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Stake in the Outcome A Stake in the Outcome rewards &
recognitionTeam rewards & recognition drive growth by providing
opportunities for every area team. MiniGamesMiniGames give all
employees a way to set short term goals and choose their own
rewards
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Scoreboards winningTell whether you are winning Communication
Educational AccountabilityAre a Communication Tool, an Educational
Tool, and an Accountability Tool Are only as good as the
communication and the performance improvement created around
them.
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S.C.O.R.E. A scorecard should be: S imple - Easily viewed &
understood - at a glance (3 second rule) C enter court - Accessible
for all to see you have to see it to believe it Team created, team
owned, team scored O wner scored - Team created, team owned, team
scored R ight measures - Critical Numbers & the Right Drivers
forward looking R eal time Frequently updated & forward looking
E ngaging Relevant, meaningful & maybe a little FUN!
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Fishing for Clients
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Tetris Wall
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Employee Scorecard Students served Student satisfac- tion score
Workgroup Scorecard Work orders complete Overtime hours
Line-of-Sight Department Scorecard Students served Satisfaction
Supplies Financial Statements State appropriation Tuition and fees
Salary and benefits Operating Cash University Scoreboard MiniGames
Cascading Scorecards and the Huddle Rhythm
Slide 27
GGOE Huddles rhythm of communicationRepresent a rhythm of
communication where everyone is kept informed, involved &
engaged in the progress of The Game. Purpose:Purpose: Evaluate
minigame conditions; Check the score; Plan the next play; Get fired
up!
Slide 28
Huddle Essentials Begin with the right Scoreboard
frequentswifton timeKeep them frequent, swift and on time Encourage
learning and teaching Call for personal commits to improve
performance Begin with the right leadership Be forward looking
Forecast:Be forward looking Forecast:
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Why Forecast? No one likes surprises You cant change the past;
you can influence the future It encourages employees to think about
cause & effecthow they can influence the numbers rather than
passively looking at results It makes us smarter about the
university. Your forecast accuracy is an indication of how well you
understand your numbers It creates a sense of urgencyencouraging
people to act and take responsibility for improving results
Slide 31
Current Minigames at MSSU Next are presentations by the
following individuals regarding minigames in their areas: Sheri
Beeler Assessment Advisory Committee Sheri Beeler Assessment
Advisory Committee Scott Snell Distance Learning Scott Snell
Distance Learning Maryann Mitts Kinesiology Maryann Mitts
Kinesiology Followed by: Jeff Gibson University Scorecard update
Jeff Gibson University Scorecard update
Slide 32
Perpetual Work in Progress: Minigame to Improve Department
Assessment Plan Reviews Sheri Beeler Professor of Kinesiology
Assessment Advisory Committee
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Goals 1.Touch base with all dept. heads regarding feedback on
their dept. assessment plan by 3/13/15 (confirm department heads
reviewed the committee feedback, offer assistance, and a sit- down
meeting). 2.If a department head has not reviewed the feedback, ask
them to review it by 3/27/15. 3.Meet with all departments who
request a meeting by 4/2/15. Benefits: Departments will start
working on assessment now instead of waiting for the October 2016
deadline. Departments will improve their rubric scores.
Slide 34
Players All academic departments Assessment committee Time
Frame March and April Theme and Scoreboard Report progress to Elke.
She will put the progress in a graph and share the progress. Reward
Refreshments during a committee meeting Fruit Brownies
Lemonade
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Distance Learning Workgroup Minigames Scott Snell Director of
Distance Learning
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MiniGames are played to Affect a change Drive results through
improved performance Focus on number that represents weakness or
opportunity Reinforce business education Goal setting Mutual
responsibility Performance management Build teamwork Shared, common
goal Unite as team to reach the goal Shared rewards Develop a
winning attitude Winners recognized Results rewarded
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Identify weakness/opportunity Blackboard Helpdesk Activity Log
Distance Testing RegisterBlast Software Implementation Online
Advising SmarThinking Tutoring Usage Instructional Design Faculty
Blackboard/Online Instruction Training Multimedia Production Use of
Facilities
Slide 39
The Why Gamify Hurdle
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Create a MiniGame worksheet
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Blackboard Helpdesk Activity Log
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Distance Testing RegisterBlast
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Instructional Design Faculty Training
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Online Advising SmarThinking
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Multimedia Facilities Use
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MiniGame Overview OfficePurposeCommitmentRewardCost Online
AdvisingIncrease student utilization of online tutoring From 12
students to 200 students by April 30 @ 67-twinkle lights @
134-hanging paper lanterns @ 200-desk or floor lamps for office
$10.00 $60.00 $125.00 Multimedia Production Increase faculty use of
multimedia productions for instructional purposes (videos for
Blackboard) From 0 to 10 by April 30 Hot/Cold Water Dispenser
$120.00 Instructional DesignIncrease faculty use of retention tools
in Blackboard (pass faculty through training) From 21 to 30 by
April 30 Keurig brewing system for office $80.00
Slide 48
MiniGame Overview OfficePurposeCommitmentRewardCost
BlackboardAcquire complete log of Blackboard Helpdesk activity From
0 to 300 logs by April 30 Bookstore gift cards $90.00 Distance
TestingTransition to RegisterBlast software for testing
reservations From 0 to 236 by April 30 Lunch during finals $100.00
Game Board Supplies $69.22 Total Cost $654.22
Slide 49
Lessons Learned Future Improvements Improve record keeping and
organization Meet more often to discuss progress Align meetings
with huddle rhythm More carefully consider staggered rewards
Departmental game instead of office games? Align with critical
number of operating cash
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Lessons Learned Positive Outcomes Quantifiable improvements for
each office Improvement over business as usual Opportunities were
obviously seized Data Blackboard Help desk Student SmarThinking
usage Teamwork Instructional Design/Multimedia Production/Faculty
Online Advising/Distance Testing Online Advising/Faculty
Slide 51
Pause for Pink Minigame to Improve Advising and Student
Retention Maryann Mitts Assistant Professor of Kinesiology
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NAME THE GAME (Improvement Objective=Improve Retention) P. A.
U. S. E. For P I N K
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SET THE GOAL X to Y by When Hold 2-5 minute P.A.U.S.E.S with
80% of our Kinesiology Students (177 of 221) Time: 30 days
(February 23, 2015-March 27 th, 2015) Note: Excluding Spring Break
(March 16 th -20 th )
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P. A. U. S. E. Preparation Attendance Understanding Support
Effort
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ESTIMATE THE BENEFIT (the potential financial/operational
impact/return) Critical Number (Operating Cash) is indirectly
influenced by Retention Numbers (Tuition Dollars) Pilot Program to
be used for FALL to FALL Retention Assessment
Slide 57
LOOKING AT THE NUMBERS Current Retention Rate (KINE) = 65% (130
of @200 students) Goal- Increase retention rate by 10% = 75% (150
of @200 students) Increase of 20 students x 12 credit hours=240
credit hours 120 credit hours x in-state @$175 = ($2,100) $21,000
120 credit hours x out-state @$355 = (4,260) $42,260 Total =
Increase @ $63,260
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ESTIMATE THE BENEFIT By measuring student behavior and academic
performance earlier, we will be able to: Identify our at risk
students early, Apply intervention strategies in a timely manner
and with follow up, and Determine what possible impact P.A.U.S.E.
for Pink could have on future student success and retention if
implemented across campus
Slide 59
IDENTIFY THE PLAYERS (Those that can impact the goal)
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DETERMINE THE TIME FRAME (Long Enough to Change Behavior) 30
DAYS Shortest amount of time to develop a habit or change a
behavior Beginning Date: Two weeks prior to submission of mid-term
grades (early intervention) Temporary behavior change becomes an
implemented permanent process in department
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CREATE A THEME AND BUILD A SCOREBOARD PINK- based on the color
of our advisee retention sheet (already in use) P.A.U.S.E Lion Paws
P.A.U.S.E Push Pause (5 minute stop - advisee and advisor to
evaluate academic progress) Paws were colored in PINK (the closer
we are to our goal, the bigger the paw)
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Forecasting Scoreboard
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Weekly Huddles - Weekly Forecasting Monday mornings around
scoreboard
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Totals recorded immediately by highlighting the name of the
advisee immediately after the P.A.U.S.E
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Weekly totals were recorded Fridays at 3pm
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DECIDE ON THE REWARD ( Low on $, High on Fun !) STUDENTS 20% -
Kinesiology P.A.U.S.E. for Pink Pens 40% - Pink Streak in Faculty
Hair (2 Days) 60% - Pink Plunge MSSU Pool/Mass Advising 80%- Spring
Fling Hotdogs and Smores
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PINK PENPINK HAIR / HEAD
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DECIDE ON THE REWARD ( Low on $, High on FUN!) FACULTY/STAFF
20% - Afternoon Wallyball Game 40% -Faculty/Staff Lunch (P.Y.O.B)
60%- MSSU Baseball Game 80%-Cosmetic Touch Up (Office Suite)
Slide 69
University Scoreboard Update Jeff Gibson Director Budget &
Operations You can view a draft of the top-level University
Scoreboard on the GGOE website here.here
Slide 70
Workgroup Huddle Work orders complete Overtime hours
Information flow Department Huddle Students served Satisfaction
Supplies Financial Statements State appropriation Tuition and fees
Salary and benefits Operating Cash University Council University
Council Huddle MiniGames University Huddle Rhythm
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What Can You Do? You are the pioneers; the Dancing Guys
Continue to learn about GGOE Be the pioneer in your area Attend
University Council huddles www.mssu.edu/ggoe
Slide 72
If you have any questions on this presentation or GGOE in
general, you can either email [email protected] or if it is a general
question that you believe others may have as well, please post in
the GGOE Discussion Board here. [email protected]