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RANDA

Arda Web Ordering System User Guide

Version：2.0.1

Last Update：2019-NOV-5

https://randa-web.winghung.com

Recommended Browser：All HTML5-Supported Broswer

(Google Chrome, FireFox, etc…)

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Table of Content

Item Page#

User Account

1.1 Apply for an User Account 3

1.2 Log in 3

1.3 Log out 4

1.4 User Manual 4

1.5 Change Password 5

1.6 Forget Password 5

1.7 Change Display Language 5

Cart

2.1 Add Product to Cart 6

2.2 View Cart Content 9

2.3 Modify Line Items/Quantity 9

2.4 Remove Product from Cart 10

2.5 Clear Cart Content 10

Check Out

3.1 Check Out 11

3.2 Auto Confirmation Email 12

Track Order

4.1 View Order Information 13

4.2 View Shipment Status 14

4.3 Apply for Order Cancellation 14

4.4 Apply for Order Information Amendment 15

4.5 Apply for Order Variable/Qty Amendment 16

4.6 Auto Order Amendment/Cancellation Email 17

4.7 Clone Order to Cart 17

Reports

5.1 Print Order Form 18

5.2 Export Order Data 19

Application Record

6.1 View Application Record 20

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1.1 Apply for an User Account

� Customer provide information to our CSR

� Information needed:

� Company name

� Shipping and billing address

� Name of contact person and email address

� Once the application is approved, our CSR will send the user account information to customer by

email

1.2 Log in

� Enter user name and password to log in the system

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1.3 Log out

� For security reason, click below icon to log out from the system after finished using the system.

1.4 User Manual

� Click below icon to view/download user manual.

� Select any language.

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1.4 Change Password

� Click below icon to change user password

� Enter your original password, new password and confirm new password

� New password can be made of letter and symbol found at keyboard

� New password should consist of at least 8 characters

� New password and confirm new password should be the same

1.5 Forget Password

� Customer can contact our CSR directly for recovering initial password or apply a new password

1.6 Change Display Language

� Select the appropriate display language at language bar

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2.1 Add Product to Cart

� Click “Place Order”

� Enter keyword to search for a product

� All products matched with the keyword will be displayed

� Double click the product name to select a product

� If customer wants to place an order in which the product is not found in system or still under

development, customer can inform our CSR to follow up the enquiry

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� Once a product has been selected, all related product information will be displayed

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� Enter variable data if necessary

� Press to add more line

� Press to remove last line

� Press to copy previous line

� represents variable data exist in database

� represents variable data do not exist in database

� After entering quantity, reference unit price and estimated ship date will be displayed

� Final pricing will be subject to contract

� Press ”Add to Cart”

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2.2 View Cart Content

� Click ”My Cart” to view cart content

� The number in blue means number of items already in cart

2.3 Modify Line Item / Quantity

� Click “Edit” to modify line item / quantity

� Edit any line item content and then press “Confirm and Submit”

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2.4 Remove Product from Cart

� Press “Remove Item” to remove a product from cart

2.5 Clear Cart Content

� Click “Clear Cart” to empty cart content

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3.1 Check Out

� Make sure all content in cart is correct then click “Check Out”

� Enter all necessary order information

� Enter security code

� Press “Confirm and Check Out”

� System will generate a reference order number. Our CSR will contact the customer to confirm

3.2 Auto Confirmation Email

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� After each success check out, an auto email will be sent from system to customer’s contact email

address

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4.1 View Order Information

� Click “Track Order”

� Enter any searching criteria

� All matched records will be displayed below. Click the reference order number to view order

detail

� Click at the Order Refernece# to view more detail.

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4.2 View Shipment Status

� Actual Ship Date will be displayed under product information section

4.3 Apply for Order Cancellation

� For cancelling the whole PO, click “Apply for Cancel PO” at view order page

� For cancelling a specific product in the PO, click “Apply for Cancel Line Item” at view order page

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4.4 Apply for Order Amendment

� At view order page, click “Apply for Order Amendment”

� Modify any order information and enter verification code

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4.5 Apply for Order Variable /Qty Amendment

� At view order page, click “Apply for Variable/Qty Amendment”

� Modify any variable and quantity information and enter verification code

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4.6 Auto Order Amendment/Cancellation Email

� After the application is submitted successfully, customer will receive an auto email for

confirmation

4.7 Clone Order to Cart

� If customer want to re-order specific product, click “Clone Order to Cart” to transform order

detail into cart detail.

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5.1 Print Order Form

� At view order page, click “Print Order Form”

� Order Form can be exported as different format such as PDF, Excel or Word

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5.2 Export Order Data

� Click Report

� Select a report

� Enter any searching criteria

� Select display fields (if necessary)

� Select sorting option (if necessary), then click “Confirm and Submit”

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6.1 View Application Record

� Click “My Application”

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