Ram Bagh Palace

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INTRODUCTION TO THE INDUSTRY

One of the fastest growing sectors of the economy is the HOTEL INDUSTRY. The hotel

industry alone is a multi-billion dollar and growing enterprise. It is exciting, never boring and

offer unlimited opportunities. The hotel industry is diverse enough for people to work in

different areas of interest and still be employed within the hotel industry. This trend is not just in

India, but also globally. odern hotels provide refined services to their guests. The customers

or guests are always right. This principle necessitated application of management principles in

the hotel industry and the hotel professionals reali!ed the instrumentality of marketing principles

in managing the hotel industry. The concept of total "uality management is found getting an

important place in the marketing management of hotels. The emerging positive trend in the

tourism industry indicates that hotel industry is like a reservoir from where the foreign exchange

flows. This naturally draws our attention on #OT$% &'&($$'T. %ike other industries,

the hotel industry also needs to explore avenues for innovation, so that a fair blending of core

and peripheral services is made possible. It is not to be forgotten that the leading hotel companies

of the world have been intensifying research to enrich their peripheral services with the motto of

adding additional attractions to their service mix. It is against this background that we find the

service mix more flexible in nature. The recruitment and training programmes are re"uired to bedeveloped in the face of technological sophistication. The leading hotel companies have been

found promoting an ongoing training programme so that the personnel come to know about the

use of sophisticated communication technologies.

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Hotel :The Concept

&t the outset, we go through the concept of hotel. The common law says that hotel is a place

where all who conduct, themselves properly and who being able and ready to pay for their

entertainment, accommodation and other services including the boarding like a temporary home.

It is home away from home where all the modern amenities and facilities are available on a

payment basis. It is also considered to be a place where tourist stops, cease to be travellers and

become customers.

Origin of the word Hotel)

*efore + people used to go to inns for having their lunch, dinner etc .It was the place where

families used to host their guest inns owner used to provide lodging and boarding facility service

to their guest.

To world /hostel) was used then it was called /hostelier) which means head of unit or the place.

The 'orman people invented the word /hotel).

The word /hotel) was originally in $ngland, officially from +. The real growth of modern

hotel was originated in /0.1.&) with opening of /2ity #otel) in 'ew 3ork in the year +45.

This was the first building erected for the hotel purpose. This period also saw the beginning of

chain operation under the guidance of $..1T&T%$6. It involves big investment, big profits

and trained professional to manage business.

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Origin Of Hotel Indutr!

The repreciation in +47 had a disaster effect in a hotel industry after the 8orld 8ar II and

brought a tremendous up surge to hotel industry with continuous prosperity of hotel industry.

ass travel is a modern phenomenon that emerged after 8orld 8ar II. ass tourism continuesto grow as political freedom, economic wherewithal and social e"uality spread across the globe.

8ith the economic engine of development running at full steam, there was a growth in

international travel and thereby growth in hotel industry.

$stimates abound as to the importance and si!e of house keeping. 2ertainly, its economic

contribution is critical to the global economy whether as a service to the business community.

"#c$ground of Hotel Indutr!

9rior to the +4:s, the Indian hotel industry was a nascent and slow growing industry primarily

consisting of relatively static, single hotel companies. #owever, &sian games in +4:; and the

subse"uent partial liberali!ation of the Indian economy generated tourism interest in India with

significant benefits accruing to the hotel and tourism sector in terms of improved demand

patterns.


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%w#rding Of Cl#

&warding of class is done by the #6&22 in India. These are a few things listed down that are

taken into consideration while awarding star category to any hotels.

'umber and types of rooms the hotel has

$legant and comfortable surroundings

6ooms efficiency

2leanness and sanitation

1taff si!e and speciali!ation

6ange and level of services

'umber of 6estaurants

*ars and *everage services

2oncierge services

&ccessibility to entertainment

&vailability of transportation

1pa and swimming pool facility

6eservation and referral services.

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&ENER%L CL%SSI'IC%TION O' HOTEL INDUSTRY

()*On the +#i of t#nd#rd:, %ike most of the countries in world, India also has hotels

divided in different categories depending on their location, facilities, infrastructure and amenities

provided. &ll the star hotels in India are government approved with continuous control on the

"uality of services offered.

'i-e St#r Hotel:,The most luxurious and conveniently located hotels in India are grouped

under


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1ervices would be stripped down version of higher categories of hotels but sufficient to fulfill

customer basic needs. In such type of hotel concept of #6 may or may not be present. If present

all functions of #6= is curtailed.

Two St#r Hotel:,These hotels are most available in the small cities and in particular areas of

larger cities. 2atering to the backpacker tourist traffic, these hotels provide all the basic facilities

needed for general accommodation and offers lowest prices. In this type of hotel concept of #6

is absent.

One St#r Hotel:,The hotels with most basic facilities, small number of rooms locations in

the far flung areas are grouped under One 1tar #otel category. These hotels are best when

customer is looking for cheapest available accommodation option. In this type of hotel concept

of #6 is alien words.

(.*/On the +#i of N#ture:,

Herit#ge Hotel:,#eritage hotels in India are best if one is looking for sheer elegance, luxury

and loyal treatment. They are not just another accommodation options but tourist attractions in

themselves. $x"uisitely designed and decorated, meticulously preserved, high standards of

service and ethnic cultural motifs helps the tourists get the complete experience of an India.

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"e#ch Reort Hotel:,9eninsular India bounded by &rabian 1ea, *ay of *engal, Indian Ocean

and the two emerald archipelagos of %akshwadeep and &ndaman and 'icobar have a long coast

line of around ? km, offering an ama!ing array of beaches, some popular, some not so well

known. Thus location of resort is the basic point of attraction for tourists.

0ild Reort Hotel:,& wildlife tour is incomplete if one does not actually live in a forest for a

few days. It means living in a rest house or a tent the midst of the dense wilderness and wakingup to the twittering of birds.

&o-ern1ent %ppro-ed Hotel:,These are the hotels, which might not have applied for star

categori!ation or small enough to find them in the list. any of the wildlife resorts, lodges and

hostels are government approved providing a minimum level of accommodation facilities at far

off places.

Reidenti#l Hotel:,The residential hotels work as apartment house. Often we call them

apartment hotels. The hotels charge rent on monthly, half yearly, or yearly basis. They are

generally located in big cities and towns where no meals are served to the customers. Initially,

the residential hotels were developed in the 01&. The services offered here are comparable to an

average well managed home.

Co11erci#l Hotel:,The commercial hotels are meant for the people who visit a place of trade

and commerce or business purposes and therefore these hotels are found located at the

commercial or industrial centers. They focus their attention on individual travelers and are

generally run by owners.

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'lo#ting Hotel:,The floating hotels are located on the water surface. The places are sea, river,

and lake. These hotels provide with all the facilities and services made available in a good hotel.

In the leading tourist generating countries of the world we find the practice of using old luxury

ships as floating hotels.

USERS O' HOTEL INDUSTRY

In marketing hotel services, it is important to know about the different types of users availing the

services with diverse aims and objectives. This would ease the task of marketers specially while

studying the behavioural profile. The following is the classification of different categories of

domestic and foreign users.

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DO2ESTIC 'OREI&N

9ilgrims 9olitical representatives

1tudents Trade representatives

Officials $ducationists


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C%REER O33ORTUNITIES IN THE HOTEL INDUSTRY

1ome of the careers opportunities in the hotel industry are as follows@-

The indutr! offer 1ore c#reer option th#n 1ot@ - 'o matter what kind of work we enjoy

and wherever our aptitudes lie, there is a segment of the industry that can use ours talents.

The wor$ i -#ried:- *ecause hotels and restaurants are complete production, distribution and

service units, and managers are involved in a broad array of activities.

There #re 1#n! opportunitie to +e cre#ti-e:- #otels and restaurants managers might design

new products to meet their needs of their guestsA produce training programs for employeesA or

implement challenging advertising, sales promotions and marketing plans.

Hopit#lit! 4o+ #re not nine,to,fi-e 4o+:- #ours are highly flexible in many positions.

any more opportunities are waiting in a "ueue. 8ith these the role of #6 is drastically change.

Its fields of operation in todayBs world knew no boundary. $ach day it is confronted with new

challenges in new division of hotels. Therefore before knowing the role of #6 it is essentials to

know different department of the hotels as well their functions.

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DI''ERENT DE3%RT2ENTS IN HOTELS

The departments are classified on accounts of its function. They are as follows@-

Core 'unctioning Dep#rt1ent:,

'ood #nd "e-er#ge ('5D* Dep#rt1ent:,< C * deals mainly with food and beverage service

allied activities. =ifferent divisions are there in < C * like 6estaurants, 1peciality 6estaurants,

2offee 1hop D;5 hrs.E, *ar, *an"uets, 6oom service etc. &part from that they have 0tility

services D2leaningE.

'ront Office Dep#rt1ent:,The front office is the command post for processing reservations,

registering guests, settling guest accounts DcashieringE, and checking out guests.


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Support Dep#rt1ent (cot center*:,

2#r$eting 5 Selling Dep#rt1ent:,1ales and marketing has become one of the most vital

functions of the hotel business and an integral part of modern hotel management. It includes

packaging for selling, sales promotion, advertising and public relations.

Engineering #nd 2#inten#nce Dep#rt1ent:,This department provides on the day-to-day basis

the utility services, electricity, hot water, steams, air-conditioning and other services and is

responsible for repair and maintenance of the e"uipment, furniture and fixtures in the hotel. The

cleaning, up-keep, repair, replacement, installation and maintenance of property and its

furnishing, machinery and e"uipment are the joint responsibilities of $ngineeringGaintenance

and the #ousekeeping =epartment.

'in#nce6 %ccounting #nd Control Dep#rt1ent:,& hotelBs accounting department is

responsible for keeping track of the many business transactions that occur in the hotel.. 8hereas

the control department is concern with cost control guidelines by way of reducing in investment,

reduction in operating cost, control of food service costs, control of beverage costs, labour cost

control, etc.

S#fet! #nd Securit! Dep#rt1ent:,The security of guests, employees, personal property and the

hotel itself is an overriding concern for todayBs hoteliers. #owever, today such violent crimes asmurder and rape have become a problem for some hotels. 0nfortunately, crime rates in most

majorBs cities are rising. #ence today security department also concentrate on these additional

criminal activities too.

%d1initr#tion Dep#rt1ent:,Top organi!ational members usually supervise the

&dministration =epartment in a hotel. This department is responsible for all the work connected

with administration, personnel, manpower, employeeBs welfare, medical, health and security.

Hu1#n Reource De-elop1ent:,This department has newly taken step in hotel industry and within

a short span of time it has become a very important part of the organi!ation. It plays the role of

facilitator between the bargainable cadre and non-bargainablecadre.

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THE T%7 3RO'ILE

CO23%NY INTRODUCTION

The Indian #otels 2ompany %imited DI#2%E and its subsidiaries are collectively known as Taj

#otels 6esorts and 9alaces and is recognised as one of &siaHs largest and finest hotel company.

Incorporated by the founder of the Tata (roup, r. amsetji '. Tata, the company opened its

first property, The Taj ahal 9alace #otel, *ombay in +47. The Taj, a symbol of Indian

hospitality, completed its centenary year in ;7.

Taj #otels 6esorts and 9alaces comprises 47 hotels in ?? locations across India with an

additional + international hotels in the aldives, alaysia, &ustralia, 0F, 01&, *hutan, 1ri

%anka, &frica and the iddle $ast.

1panning the length and breadth of the country, gracing important industrial towns and cities,

beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel

offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern

amenities and business facilities.

I#2% operate in the luxury, premium, mid-market and value segments of the market through the

following@

T#4Dluxury full-service hotels, resorts and palacesE is our flagship brand for the worldHs most

discerning travelers seeking authentic experiences given that luxury is a way of life to which

they are accustomed. 1panning world-renowned landmarks, modern business hotels, idyllic

beach resorts, authentic 6ajput palaces and rustic safari lodges, each Taj hotel reinterprets the

tradition of hospitality in a refreshingly modern way to create uni"ue experiences and lifelong

memories.

Taj also encompasses a uni"ue set of iconic properties rooted in history and tradition that deliver

truly unforgettable experiences. & collection of outstanding properties with strong heritage as

hotels or palaces which offer something more than great physical product and exceptional

service. This group is defined by the emotional and uni"ue e"uity of its iconic properties that are

authentic, non- replicable with great potential to create memories and stories.

T#4 E8otic#is our resort and spa brand found in the most exotic and relaxing locales of the

world. The properties are defined by the privacy and intimacy they provide. The hotels are

clearly differentiated by their product philosophy and service design. They are centered around

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high end accommodation, intimacy and an environment that allows its guest unrivalled comfort

and privacy. They are defined by a sensibility of intimate design and by their varied and eclectic

culinary experiences, impeccable service and authentic Indian 1pa sanctuaries.

T#4 S#f#riare wildlife lodges that allow travelers to experience the unparalleled beauty of the

Indian jungle amidst luxurious surroundings. They offer IndiaHs first and only wildlife luxury

lodge circuit. Taj 1afaris provide guests with the ultimate, interpretive, wild life experiencebased on a proven sustainable ecotourism model.

9i-#nt# +! T#4 Hotel 5 Reortspan options for the work-hard-play-hard traveller across

metropolitan cities, other commercially important centres as well as some of the best-loved

vacation spots. 1tylish C sophisticated, Jivanta by Taj delivers premium hotel experiences with

imagination, energy C efficiency. ItHs the flavour of contemporary luxury, laced with cool

informality and the charming Taj hospitality. 2reated for the cosmopolitan global traveller and

bon vivant, Jivanta by Taj #otels C 6esorts create experiences that will amuse, invigorate C

inspire you. Jivanta revels in a spirit that presents the normal with an unexpected twist.

$xperiences which make you pause C appreciate the hidden beauty in lifeK It challenges your

expectations of a hotel and unfolds multiple layers of delight. Innovative cuisine concepts, the

smart use of technology C the challenge to constantly engage, energi!e and relax you all add up

to make Jivanta by Taj the new signature in hospitality.

The tew#! HotelDupscale/mid-market full service hotels and resortsE is a pan-India network

of hotels and resorts that offers business and leisure travelers a hotel designed, keeping the

modern nomad in mind. &t the (ateway #otel, we believe in keeping things simple. This is why,

our hotels are divided into simple !ones- 1tay, #angout, eet, 8ork, 8orkout, 0nwind and

$xplore.

&s travel often means more hassle than harmony, more stress than satisfaction, modern travelers

are looking for smarter choices. =riven by our passion for perfection, we welcome our customers

to a refreshingly enjoyable and hassle-free experience, anytime, everywhere. Offering the highest

consistency in "uality, service and style we set new standards and take the unwanted surprises

out of traveling. Our warm welcomes make our guests feel at home, away from home and our

crisp and courteous service empowers them to get more done with greater effectiveness and

control. &nd through our unrivalled network we provide service that is effortless, simple, never

overwhelming, always warm.

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&ingerDeconomy hotels)is I#2%Hs revolutionary concept in hospitality for the value segment.

Intelligently designed facilities, consistency and affordability are hallmarks of this brand targeted

at travelers who value simplicity and self-service.

Taj #otels 6esorts and 9alaces is committed to replicate its domestic success onto international

shores with plans to build an international network of luxury hotels, which will provide an

exemplary product-service combination and in the process create a global brand. The currentinternational portfolio includes luxury resorts in the Indian Ocean, business and resort

destinations in the iddle $ast and &frica, serviced apartments in the 0F, the first hotel in

&ustralia and three a top-end luxury hotels in the 01.

Throughout the 2ompanyHs expansion, its mandate has been twofold@ to infuse a sense of Indian

heritage and culture within each diverse property, while also anticipating the needs and desires of

the sophisticated traveller. Over the years, the Taj has won international acclaim for its "uality

hotels and its excellence in business facilities, services, cuisine and interiors.

The Taj strengthened its presence in the Indian Ocean rim with the $xotica *rand. The Taj

$xotica was evolved as part of Taj #otels 6esorts and 9alaces intent to position it as a brand that

is clearly differentiated by its product philosophy and service design. The Taj $xotica 6esort and

1pa, in aldives is centered on high-end accommodation, intimacy and an environment that

allows its guestHs unrivalled comfort and privacy.

Taj #otels further expanded its global footprint by securing management contracts at 9alm

Island, umeirah in =ubai, 1araya Islands in 6as &l Fhaimah, &ldar (roup in &bu =habi, 0&$

%angkawi in alaysia and Thimpu in *hutan. The most significant additions to the portfolio

have been The 9ierre, the iconic landmark hotel on 'ew 3orkHs


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from royal kitchens and celebrated food festivals, the Taj has pioneered innovation in fine dining

across the world.

Taj #otels also promise a whole new experience of tran"uillity and total HwellnessH, through 7i-#

Sp#a uni"ue concept, which brings together the wisdom and heritage of the &sian and Indian

9hilosophy of 8ellness and 8ell-being. 6ooted in ancient Indian healing knowledge, iva 1pas

derive inspiration and spirit from the holistic concept of living. There is a rich basket of fresh anduni"ue experiences under the iva 1pa umbrella of offering, 3oga and editation, mastered and

disseminated by accomplished practitioners, authentic &yurveda, and uni"ue Taj signature

treatments. 6oyal traditions of wellness in service experiences, holistic treatments involving

body therapies, enlivening and meaningful rituals and ceremonies and uni"ue natural products

blended by hand, come together to offer a truly calming experience.

I#2% operates T#4 %ir, a luxury private jet operation with state-of-the-art


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8e at Taj have the uni"ue scope and opportunity to develop raw potential into a skilled

workforce that is immediately employable by various players in the industry. & majority of our

community projects are focused around extending our key strengths in food production, kitchen

management, housekeeping, customer service and spas to promote economic empowerment of

candidates from vulnerable socio-economic backgrounds. 8e are fully committed to the cause of

building a sustainable environment by reducing the impact of our daily operations on the

environment and improving operational efficiencies, resource conservation, reuse and recycling

of key resources.

The L2ommunication on 9rogress ;++-+;L Ddownlo#d#+le fro1 hereE is an update on the

impact of various initiatives undertaken by our company in social C environmental fronts. This

year again our report has received an H&MH rating, by external assurance provider - F9( for the

7rd consecutive year, further propelling us to rededicate our commitment to the 1ustainability

journey.

8e believe in continuous learning and sharing and would be delighted to have your thoughts and

suggestions.

E%RTH

In an endeavour to reinstate its vision and efforts to boost sustainable tourism, Taj #otels 6esorts

and 9alaces presented $&6T# D$nvironment &wareness C 6enewal at Taj #otelsE this year.

Implementing schemes such as the (angroti (lacier 2lean-0p $xpedition, as well as designated

$arth rooms, which minimise environmental impact, Taj is one of &siaHs largest group of hotels

to commit to energy conservation and environmental management. $&6T# has received

certification from (reen (lobe, the only worldwide environmental certification program for

travel and tourism.

The Taj began a century ago with a single landmark - The Taj ahal 9alace #otel, umbai.

Today, the various Taj hotels, in all their variety and historical richness, are recognised

internationally as the symbols of true Indian hospitality. The 2ompanyHs history is integral to

IndiaHs emergence into the global business and leisure travel communityA and looking to the

future, Taj #otels 6esorts and 9alaces is well positioned to meet the increase in travel activity

with the rapid expansion of the Indian economy.

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%0%RDS

Taj #otels is internationally acclaimed for its excellence in providing the finest and most uni"ue

hospitality experiences. The 2orporate and #otel awards can be viewed by Type and G or

%ocation from the drop down boxes on the left.

Corpor#te %w#rd

&lo+#l %w#rd

%ugut

.);

The Taj (roup of #otels was conferred the 2onde 'ast Traveler 01& 8orld 1avers

&ward ;+7 for 9overty 6elief. The award recognises travel companies exhibiting

excellence in social and environmental responsibility.

%ugut.);

*anjaar Tola, the Taj 1afari lodge in Fanha 'ational 9ark was conferred the award forost Innovative (uest $xperience at the Jirtuoso *est of *est &wards ;+7.

7ul!

.);

0maid *hawan 9alace, odhpur ranked no. ++ on the list of LTop 6esorts in &siaL and

no. +5 on the list of LTop ? #otels in the 8orldL in the Travel M %eisure 8orldHs *est

&wards ;+7. It received a score of 4?.77.

Jiew all (lobal 2orporate &wards

N#tion#l (Indi#n* %w#rd

%pril

.);

Taj


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Region#l %w#rd

.); The Taj ahal #otel, 'ew =elhi has been awarded the ;+7 certificate of $xcellence by

Tripadvisor

.) Taj 9alace #otel rated the *est 2ity #otel =elhi at TT( &sia awards ;+ in 1ingapore

No-

.)

&ll the leading executive chefs of *angalore were invited to participate in the event, the

judges were 2hef,


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"#ng#lore


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Ch#ndig#rh

T#4 Ch#ndig#rh

#otel


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#otel


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H!der#+#d

T#4 "#n4#r#

Jiew Jirtual Tours

#otel


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S2S Hotel

#otel


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2#ng#lore

The tew#! Hotel Old 3ort Ro#d 2#ng#lore

2u1+#i

T#4 L#nd End

Jiew &ll Offers

Jiew Jirtual Tours

#otel


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New Delhi

T#4 3#l#ce Hotel

Jiew &ll Offers

Jiew Jirtual Tours

#otel


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9i-#nt# "! T#4 , "lue Di#1ond

#otel


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9#dod#r#

The tew#! Hotel %$ot# rden

9#dod#r#

9#r#n#i

N#de#r 3#l#ce

Jiew Jirtual Tours

The tew#! Hotel nge 9#r#n#i

9#r$#l#

The tew#! Hotel 7#n#rdh#n#pur#1 9#r$#l#

#otel


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"entot#

9i-#nt# "! T#4 , "entot#

Jiew Jirtual Tours

#otel


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"oton

T#4 "oton

Jiew &ll Offers

Jiew Jirtual Tours

C#pe Town

T#4 C#pe Town

Jiew Jirtual Tours

Jiew &ll Offers

Colo1+o

T#4 S#1udr#

Jiew Jirtual Tours

#otel 8eb 9ages

D(ermanE

The tew#! Hotel %irport rden

Colo1+o

#otel


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Hotel

Jiew &ll Offers

Jiew Jirtual Tours

#otel


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New Yor$

The 3ierre

Jiew &ll Offers

Jiew Jirtual Tours

S#n 'r#ncico

T#4 C#1pton 3l#ce

Jiew &ll Offers

Jiew Jirtual Tours

S!dne!

"LUE S!dne!

Jiew Jirtual Tours

Thi1phu

T#4 T#hi

Jiew Jirtual Tours

#otel


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INTRODUCTION TO THE OR&%NIS%TION

Hotel R#1+#gh 3#l#ce

R%2"%&H 3%L%CE

8alk from room to room amongst rich textures, opulent furnishings and ex"uisite objects dBart.

1tep out into expansive, ornamental gardens arranged in brilliant symmetry. 6etire to rooms that

were once the sanctuaries of kings, princes and their guests. 6ambagh 9alace exudes an

unmistakable sense of history. ItBs an architectural masterpiece that transcends time.

6e"uest the legendary 9eacock suite, which overlooks the ughal Terrace and the garden where

the aharaja used to celebrate L#oli,L the festival of color and lights. 1tage an evening of high

romance in a private tent, illuminated only by torchlight. Indulge in a stately dining at the gilded

1uvarna ahal, formerly the palace ballroom. $njoy a royal, feast and lounging under a star-

speckled sky. 9lay 9olo as the kings played it, or at a more leisurely pace on elephant back.

8ind up the dayBs activities in the sophisticated charm of the legendary 9olo *ar. 6ambagh

9alace allows guest to partake of a wealth of experiences that resound with the memories,

luxuries and extravagances of a bygone era that luckily, has not entirely disappeared.

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ROO2S 5 SUITES

6ambagh 9alace offers 4 rooms and stunningly restored suites, which were the chambers of the

former aharaja. 0se of rich fabrics and silk drapes draw from the colourful art and warm hues

of the state of 6ajasthan.

%uxury C 9alace 6ooms N #istorical 1uites N 6oyal 1uites N (rand 6oyal 1uites

(rand 9residential 1uites

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HOTEL %DDRESS

*hawani 1ingh 6oad

aipur - 7; ?

6ajasthan, India

Telephone@ M4+ +5+ ;;++4+4 N


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1awai an 1ingh II later went to $ngland to finish his studies. 8hile at the 6oyal ilitary

&cademy at 8oolwich in $ngland, he often dreamt of making 6ambagh his official residence.

On his return he began actuali!ing his dream by converting 6ambagh into the magnificent palace

it is today, drawing inspiration from ughal and 6ajasthani styles of architecture. #is majestic

expansions transformed the palace into its glory of today. In +4;?, 6ambagh 9alace became the

permanent residence of the aharaja of aipur. The pride of the palace was the sprawling garden

that featured in 9eter 2oatBs ost *eautiful (ardens of the 8orldB.

In +47+, the Imperial (overnment conferred upon the maharaja his full powers. &fter two

heirless generations, the maharajaBs two wives sent the kingdom into ecstasy when they gave

birth to two sons and a daughter between them. &fter becoming the toast of $nglish high society

with his good looks, charm, wealth, polo prowess and beautiful family, the charismatic maharaja

returned to India in +477 and took up residence with his family in 6ambagh. The palace was

transformed into a beehive of fun, life laughter and vibrant activity. &ll presided over by

aharaja 1awai an 1ingh II and run smoothly by his right hand men. LThe thirties were

undoubtedly the glorious, golden years of 6ambaghL, reminisces 6ajmata (ayatri =evi, the

aharaBs ethereal wife, named the most beautiful woman in the world by Jogue maga!ine in

+45. &s the war loomed and many officers were called away on duty, she took over the running

of the household. 8ith her gracious hospitality, she entertained Jiceroys, %ords, %adies, polo

players, officers and artists.

In +45, India declared her independence, the princely states were merged with the 0nion of

India and the aharaja of aipur was appointed the 6ajpramukh of the state of 6ajasthan.

6ambagh 9alace became the 6aj *havan or (overnment #ouse. The next year, the state

celebrated the 1ilver ubilee of the aharajaBs reign. The fact that he was no longer the ruler

stopped nobody from celebrating with great gusto. The palace was flooded with visiting

dignitaries, including the ountbattens and fourteen maharajas and their families. The last of the

IndiaBs princely celebrations was held when the only daughter of the family wedded the heir-

apparent of *aria. The two-week extravagan!a still stands in the (uinness *ook of 6ecords

today as the worldBs most expensive wedding. *ut the grand 6ambagh 9alace still had more

celebrating to do. aharani (ayatri =evi gave birth to aharajkumar agat 1ingh in +454 to

complete the family. & public holiday was declared and well wishers from all walks of life, as

well as more distinguished guests poured into the palace.

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6ambagh remained the home of aipurBs 6oyalty until +4?, when it was first converted into an

upscale hotel that they continued to manage. In +4;, with its legacy of hospitality, Taj #otels

6esorts and 9alaces was the perfect choice to carry on the royal tradition of the luxurious

6ambagh 9alace. Over the years 6ambagh has played gracious host to several illustrious guests,

such as %ord %ouis ountbatten, Dwho gave his name to a suiteE, 9rince 2harles, ac"ueline

Fennedy and many other luminaries.

REL%A %ND UN0IND

Our honoured guests find themselves "uickly immersed in the beauty of this refined and

thoughtfully restored palace. $ach richly renovated room has opulent interiors with uni"ue

themes, hand painted motif work on the walls, regal four-poster beds, walk-in wardrobes and

luxurious bathrooms to provide a distinct experience befitting royalty.

Impressive bathroom fixtures are accompanied by lavish personal care essentials. 8i-fi and dual

line phones keep guests easily connected to the world outside, while a private bar, satellite TJ

and =J= offer endless entertainment on the spot. $xtensive in-room dining menu allows guests

to feast in the privacy their own "uarters. $very aspect of your stay will be as warm and regal as

your surroundings.

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SELECT YOUR IDE%L %CCO22OD%TION

LUAURY ROO2S

These rooms grace the top floor of 6ambagh 9alace. & retreat unto themselves, each %uxury

6oom has been designed in a traditional manner. 1everal of the %uxury 6ooms overlook the

gardens.

LUAURY ROO2 %2ENITIES

7? s"uare feet

ix of bed types

Turndown service

2TJG %2= TJ G =J= 9layer G 2= player on re"uest

#air dryer and tea coffee maker available

#igh-speed wi-fi Internet access is available on chargeable basis


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DISCO9ER THE EA3ERIENCES OUR HOTEL H%S TO O''ER

INSIDE THE HOTEL

$very part of the palace offers a new view, experience or opportunity for princely leisure.

OUTSIDE THE HOTEL

The palace can arrange a guided tour of palace grounds and nearby locales to show you the finest

our kingdom has to offer.

DININ& EA3ERIENCES

=inner is served - wherever you wish.


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RE7U9EN%TIN& EA3ERIENCES

$xperience iva 1pa, dip into our indoor swimming pool or have an invigorating workout in the

fitness centre.

9%&' &


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D


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ob 1atisfaction describes how content an individual is with his or her job. The happier people

are within their job, the more satisfied they are said to be. ob 1atisfaction is not the same as

motivation, although it is clearly linked. ob design aims to enhance job satisfaction and

performance with methods including job rotation, job enlargement and job enrichment. Other

influences on satisfaction include the management the management style and culture, employee

involvement, empowerment and autonomous work groups. ob satisfaction is a very important

attribute which is fre"uently measured by organisations.

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Deter1in#nt of 7o+ S#tif#ction

&ccording to %+r#h#1/ % There are two types of variables that determine the work

1atisfaction of an individual, they are

+. Organi!ational variables and

;. 9ersonal variables

()*Org#ni@#tion#l 9#ri#+le:,

Occup#tion#l le-el:The higher the level of the work, the greater the 1atisfaction of the

individuals. This is because higher level of work carry greater prestige and self control. 9eople at

higher level work find most of their needs satisfied than when they are in lower level ones.

0or$ content:,The extent to which work provides the individual with interesting tasks,

opportunities for learning, and the chance to accept responsibility will increase work satisfaction.

Conider#+le Le#derhip:,9eople like to be treated with consideration. #ence considerable

leadership results in higher work satisfaction than inconsiderable leadership.

3#! 5 3ro1otion#l Opportunitie:,&ll the other things being e"ual these variables are

positively related to work satisfaction.

Inter#ction in the 0or$ &roup:,8ork 1atisfaction will result if interaction is most satisfying i.

e, when

It results in recognition that other personBs attitudes are similar to Ones own.

It facilitates the achievement of goals.

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SOURCES O' 7O" S%TIS'%CTION

1everal job elements contribute to job satisfaction. The most important among them are wage

structure, nature of work, promotion chances, "uality of supervision, work group, working

conditions.

0#ge:,8ages play a significant role in influencing job satisfaction. This is because of tworeasons.


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2ODELS O' 7O" S%TIS'%CTION

%ffect Theor!: &ccording to this theory satisfaction is determined by a discrepancy

between what one wants in a job and what one has in a job.


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RESE%RCH 2ETHODOLO&Y

Title of the tud!@& study on /&ssessment of ob 1atisfaction level among the employees)

with special reference to 1heraton 6ajputana 9alace,aipur.

Dur#tion of the pro4ect@The duration of the project was 5? days.

O+4ecti-e of the tud!:The objective of the study is classified into primary and secondary

objectives as they are follows.

3ri1#r! o+4ecti-e:,

The primary objective of this study is to study the job satisfaction level of employees and to

suggest measures, which might help the organi!ation in improving the /job satisfaction level)

among the employees.

Second#r! o+4ecti-e:,

To understand the level of employee satisfaction and factors which make the employees

desirable in the hotel industry with respect to company policies, working conditions and other

factors.

To find out the satisfaction level regarding the compensation plans.

To analy!e employee loyalty towards company and to understand the commitment of

management towards employees, in terms of trust empowerment etc.

To evaluate the alternative preferences of employees.

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E8pl#n#tor!@-The research goes beyond merely describing the characterstics ,to analyse and

explain why or how something is happening.

=escriptive methodology is used in the present study.

D#t# Source:,

3ri1#r! D#t#:,The 9rimary data was collected from the respondents by administering a

structured "uestionnaire and also through observations.

Second#r! D#t#:,&part from 9rimary data, the secondary data is being collected through Text

books, ournals from %ibrary, &cademic 6eports, and Internet , used for this study.

S#1ple Si@e:

1ample si!e taken for this study of ob 1atisfaction was ; employees representing the same

population.

S#1pling %re#:

The research was conducted at #otel 6ajputana 1heraton,aipur.

S#1pling TechniBue:

1ampling techni"ue used is the R#ndo1 and Con-enience #1pling. This type of sampling

techni"ue is most appropriate for this study.

2ethodolog!:

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9repare the list of information needed

uestionnaire

2ollect Information

6epresenting the result in the form of graphs

&nalysis and Interpretation

2onclusion and 1uggestions

SCO3E %ND SI&NI'IC%NCE O' STUDY

This project is related to the level of job satisfaction of the employees of the organi!ation.

This survey has significance as it is altogether based upon an essential aspect of oneBs job.

The respondents were the employees of Hotel Sher#ton R#4put#n#6 7#ipur.

This study figures out the factors that satisfy an employee from the job point of view.

$very individual is different from all others and so are their responses. &lthough the organi!ation

is fully e"uipped with favourable work environment, there are differences in their responses.

Therefore, the study aims to locate those differences.

LI2IT%TION O' STUDY

The study is conducted only in #OT$% 6&90T&'& 1#$6&TO',&I906.

=ue to the limitation of the time the research could not be made more detailed.

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=ue to confidentiality of some information accurate response was not revealed by some of the

respondents.

1ome of the replies of the respondents may be biased.

6espondents were sometimes not available for the purpose.

6espondents had marked the answers in "uestionnaires which may be socially incorrect

irrespective of their actual feelings.

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'INDIN&S

The success of every organi!ation depends on the employee is satisfied the mostA the

performance will be up to the satisfactory level. #ere most of the employees are having

satisfaction of their work.

ob can be always performed to a satisfactory level, if all the ade"uate information is

available to the employees. #ere most of the employees are satisfied with the channel of the

communication C information flow with team work C cooperation, any difficult work can be

done with ease. *ut there is little ambiguity present in the employees about the

communication to the superiorsG supervisors in the work place.

&uthority and delegation are the decentralised process which gives e"ual responsibility to eachand every employee.

In the organi!ation most of the employees are satisfied with their work load in organi!ation C

they are clear about their roles C responsibilities, also the every department having their own

superiors for better guidance.

Training gives the employees more skills to the work effectiveness C efficiency. In

the organi!ation many of the employees i.e 5P felt that knowledge about the technical practices

is much more needed.

The financial package paid to an employee for the service he has rendered remuneration if

considered to be more by an employee may always lead to more productivity. 1o in short we can

link remuneration with job satisfaction. 1o in the organi!ation the dissatisfaction level is less

than 7?P with the employees, so it leads to effectiveness of the organi!ation.

*enefits are the one of the factor, which will leads to the productivity of the employee. in this

organi!ation, the employees are also considerably satisfied with the benefit package.

.#ighest number of respondents think that better growth prospects is the most

important factor exiting of the job. ost of the respondents also felt that need for

increased responsibility is the most influential factor for "uitting a job. The highest number of

respondents perceives their job related aspects at par with the other colleague in the company.

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D%T% %N%LYSIS

+.I feel proud to work for my company.

Interpret#tion:,4P people feels proud to work for their company and +Ppeople feels 'O for

this.

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3$1 4P

'O +P


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;.I feel my job matches with my "ualification.

YES

NO

65

3$1 P

'O 7P


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Interpret#tion@-P people feels that their job matches with their "ualification and 7P people

feels that the tasks which has been assigned to them is not according to their "ualification.

7.I believe my job is secured.

66

3$1 :P

'O ;P


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Interpret#tion@-out of ; people 5 feels that their job is not secured and + people feels that

their is job security.

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5.I am satisfied with my benefit package

Interpret#tion:,only ;?P people are not satisfied with their benefit package and ?Ppeople are

satisfied with their packages.

68

3$1 ?P

'O ;?P


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?.The amount of work I am asked to do is reasonable.

3$1 P

'O 5P

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Interpret#tion:,Ppeople feels that the amount of work they are asked to do is reasonable and

5P people are not satisfied with this.

.I am well aware of the companyBs corporate objectives

1trongly =isagree

=isagree

'eutral 7?P

&gree 5?P

1trongly &gree ;P

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Interpret#tion: ?P respondents say that they agree to the fact that there is ade"uate corporate

communication in the organi!ation whereas 7P are stay neutral to the "uestion and rest ;P

are strongly agree.

:.Individual initiative is encouraged here

1trongly disagree

disagree

'eutral 7P

&gree ??P

1trongly &gree +?P

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Interpret#tion: ??P people agree that their individual initiative is encouraged and

valued.7Ppeople are neutral to this statement and +?P people strongly agree to the "uestion

that individual initiative is encouraged here.

4.I have opportunities to learn and grow

1trongly disagree

disagree

'eutral ?P

&gree 5?P

1trongly &gree ?P

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Interpret#tion:?P of the total sample people say that they get enough opportunities to learn

more and more and grow. 5?P people also agree but not to that extent and ?P people are neutral

to the "uestion.

+.I am given enough authority for decisions I need to make

1trongly disagree

disagree

'eutral +P

&gree P

1trongly &gree 7P

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Interpret#tion: P people agree that they are provided with enough authority to make theirdecisions and 7P are those who strongly agree to this point whereas +P people stay neutral to

this.

++.I have the material and e"uipment I need to do my job well.

1trongly =isagree

=isagree

'eutral

&gree 7P

1trongly &gree P

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Interpret#tion: 5?P of the respondents strongly believe that their company maintains asatisfactory salary level, other ;?P also agree to this but the remaining 7P did not say anything

about this.

+5.9erformance appraisal system reflects performance fairly

1trongly =isagree

=isagree

'eutral +?P

&gree 7?P

1trongly &gree ?P

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Interpret#tion: ore than ?P of the sample is satisfied with the performance appraisal system

of the company.7?P of the respondents agree to this statement and rest +?Pare neutral about

this.

+?.I receive regular job performance feedback

1trongly =isagree

=isagree

'eutral +P

&gree ?P

1trongly &gree 5P

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Interpret#tion: ore than ?P people say that they get a regular and satisfactory feedback at

regular intervals.+P people are neutral to this statement and 5P respondents are strongly

agree about the feedback.

+.y company is concerned with the long term welfare of the employees.

1trongly =isagree

=isagree

'eutral ;?P

&gree ?P

1trongly &gree ;?P

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Interpret#tion:,only ;?P of the respondents are strongly agree that the company is concerned

with the long term welfare of the employees.?P people are agree to this statement and rest

;?Pare neutral.

+.I receive cooperation from other departments whenever needed

1trongly =isagree

=isagree

'eutral ;?P

&gree 5?P

1trongly &gree 7P

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Interpret#tion: 5?P people say that there is ade"uate cooperation between the departments and

they receive help from other departments whenever needed.7P people are strongly agree to this

statement and rest ;?P are neutral.

+:.y physical working conditions are good

1trongly =isagree

=isagree

'eutral +?P

&gree 7P

1trongly &gree ??P

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Interpret#tion: ??Ppeople are strongly agree with the working environment of the

company.+?P respondents are neutral to this statement and rest 7P are agree to the "uestion.

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+4.I can keep a reasonable balance between work and personal life

1trongly =isagree

=isagree

'eutral ?P

&gree ;?P

1trongly &gree P

Interpret#tion: P of the employees can maintain a reasonable balance between their work

and personal life,;?P are agree to this "uestion rest of the ?P people are neutral.

;.I am satisfied with the training provided to me by the company

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1trongly =isagree

=isagree

'eutral 7P

&gree 5P

1trongly &gree 7P

Interpret#tion: ore than 7P people are strongly agree with the training programme of their

company.other 7P are neutral about the training provided in the company and rest 5P are

neutral about this statement.

;+.The company has ade"uate safety and health standards

1trongly =isagree

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=isagree

'eutral ?P

&gree ;P

1trongly &gree ?P

Interpret#tion: &lmost all the respondents say that safety and health standards are maintained to

a large extent in the company.only ?P are neutral to this statement and ;P respondents are

agree.

;;.customers needs are the top priority in this organisation.

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1trongly =isagree

=isagree

'eutral +P

&gree 5P

1trongly &gree ?P

Interpret#tion:-?P of the respondents are strongly agree that the customers needs are the top

priority in this organisation.+P people are neutral to this statement and rest 5P are agree to

this statement.

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;7.very high standards of "uality are maintained in this company.

1trongly =isagree

=isagree

'eutral

&gree 5P

1trongly &gree P

Interpret#tion:,P of the respondents are strongly agree that very high standards of "uality

are maintained in the company and rest 5P people are also agree to this statement.

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;?.y immediate superior deals with the employees and their problems fairly.

1trongly =isagree

=isagree

'eutral ;?P

&gree ?P

1trongly &gree ;?P

Interpretation@-;?P people are strongly agree that their immediate superior deals with the

employees and their problems fairly.;?P are neutral to this statement and rest ?P are agree.

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S0OT %n#l!i

&n organisationBs competitive position needs continuous improvement to attain competitive

advantage. & 18OT analysis of IT2 (roup of hotels needs to be carried out for identifying its

key relation to dynamic business environment.

Strength:

The IT2 group of hotels is the first choice of discerning business and leisure travellers through

their hospitality.

They have limited influence but competencies such as knowledge, innovation, creativity, team

work, and productivity etc.

The major strength is their /201TO$6 1&TI1


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Opportunit!:

They must analy!e domestic and global market opportunities, and competitors.

This helps organi!ation to view opportunities for further growth and align strategy in that

direction for optimal results.

Thre#t:

Organi!ations needs to find approaches for utili!ing their competencies and available resources

in the best possible manner .

6esources are scarce, and competencies are to be developed internally.

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CONCLUSION

On the basis of data gathered and graphical presentation it can be concluded that the overall level

of job satisfaction among the employee of #otel 1heraton 6ajputana is high.

Jarious factors such as co-ordination with the boss, co- workers, compensation, satisfaction with

the work allotted, balance between family life and work life are studied in the project.

ost important factor to study job satisfaction level of an employee is the time duration that has

been spent in the organisation. ost of the employees here are serving from last - years.

The educational "ualification of the employees match with the work they have been allotted. &s

far as the co- ordination is concerned, employees have a good level of co- ordination with their

superior, co- workers and also with the other departments.

$mployees are satisfied with the periodical advice and feedback provided by their boss which

eases the job to some extent.

6easonably large number of employees find the working conditions in the hotel good and

comfortable.

They are satisfied with the jobs they are allotted but large number of employees is not satisfied

with the compensation or the salary they are getting for the job done.

&long with the job, employees are getting time for their personal life and family also so they are

able maintain a balance between their work and personal

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SU&&ESTIONS

&fter conducting & study on job satisfaction among the employees of /6am *agh

9alace). I have identified some facts based on "uestionnaire. This may help the company to

increase the satisfaction level of the employees. ob satisfaction is an important criterion in hotel

industry. It is a very important determinant of the rate turnover for any given organi!ation. ob

satisfaction by itself is a largely effected by the attitude of employees towards monetary

and non monetary rewards. *ased on those findings the following suggestions have been

made. In order to keep employees satisfied and retain them organi!ations should

adopt the following practices.

Training programmes should be conducted for both personal as well as technical development.

anagement should recogni!e talents and encourage them to grow in the

organi!ation.

0se scientific methods to align jobs this will improve the satisfaction level in case of work load.

6educe working hours at least by 7 min to +hour to motivate the employees.

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To provide more carrier opportunity promotional policy should be restructured.


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ake senior management more friendly with subordinates

Improve working conditions

Try to give timely incentives to employees to motivate financially

.6egular meetings should be conducted between the employees and their superiors to convey the

objectives and to enhance co-ordination among them. In turn the communication gap would be

reduced and the motivation level would also increase.

There should be regular get together of the employees of different departments where they can

freely interact with each other and the cooperation would thus rise.

%33ENDIA

UESTIONN%IRE

(E1plo!ee S#tif#ction Sur-e! of the e1plo!ee of R#1 "#gh Hotel*

&ener#l Infor1#tion

&ge Q

(ender Q ale

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5. I am satisfied with my benefit package

aE 3es bE 'o

?. The amount of work I am asked to do is reasonable

aE 3es bE 'o

'or the following t#te1ent6 ple#e chooe the option th#t +et decri+e !our -iew,

+ Q 1trongly disagree

; Q =isagree

7 Q 'eutral

5 Q &gree

? Q 1trongly agree

S/No/ St#te1ent ) . ; ?

+. I am well aware of the companyBs

corporate objectives

;. There is ade"uate corporate

communication in the company

7. Individual initiative is encouraged

here

5. I have opportunities to learn and grow

?. I am given enough authority for

decisions I need to make

. I have the material and e"uipment I

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need to do my job well

. y salary is fair for my

responsibilities

:. y company maintains a satisfactory

salary level

4. 9erformance appraisal system reflects

performance fairly

+. I receive regular job performance

feedback

++. y company is concerned with the long

term welfare of the employees

+; I receive cooperation from other

departments whenever needed

+7. y physical working conditions are good

+5 I can keep a reasonable balance between

work and personal life

+? I am satisfied with the training provided

to me by the company

+ The company has ade"uate safety and

health standards

+. 2ustomersB needs are the top priority in

this organi!ation

+:. Jery high standards of "uality are

maintained in this company

+4. Teamwork is encouraged and practiced in

this company

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;. y immediate superior deals with the

employees and their problems fairly

8hat the company can do to increase your satisfaction as an employeeR

"I"LIO&R%3HY

6ao 9. 1ubba. /$ssentials of #uman 6esource anagement and Industrial 6elations),

#imalaya 9ublishing #ouse ,$ight $dition,;5

(upta =r. 2.* /#uman resource management),1ultan 2hand C 1ons,


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0E"LIO&R%3HY

www.itcportal.com

www.itcwelcomgroup.com

www.google.com

www.bing.com

101
http://www.itcportal.com/http://www.itcwelcomgroup.com/http://www.google.com/http://www.bing.com/http://www.itcportal.com/http://www.itcwelcomgroup.com/http://www.google.com/http://www.bing.com/


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Documents

Ram Bagh Palace