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8/8/2019 rajat -vinod Deming
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The man who taught
Japanese
about QUALITY
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of management
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1. Constancy of purposey With aim to become competitive and stayin business
yAllocating resources for long term planning
y Research and education, design improvement,equipment maintenance
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2. Adopt new philosophyyAwaken to challange
and Take leadership
for changey Mistakes and defects
are no longeraccepted
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3. Cease dependence on inspectiony Eliminate need of mass inspection by building qualityinto the product.
y Quality comes from improved processes.y Inspection is too late.
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4. Supplier selectionyAwarding business on price tag alone
y Instead total cost be minimised.
y Single supplier for one item on longterm relationship of loyality & trust.
y Statistical evidence of process controlfor critical parts.
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5. Constant improvementy Continuouslyimprove quality, productivity and reduce
cost.
y Study of process that is in state of statistical control.
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6. Trainingy Training should be given on the job.
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7. LeadershipyAim of leadership should be to help
people and machines do a better job.
y Remove barriers that make itimpossible for workers to do his job
with pride of workmanship.
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8. No feary Drive out fear, so that everyone may work effectively
for the company.
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9. Break down barriersy reak down barriers between the departments.
y Team work
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10. No coerciony Eliminate slogans, exhortations and target for zero
defects from work force.
yGoal without roadmap has opposite effect.It generatesfrustration and resentment.
y Management dumping their responsibility on workers.
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11. Promoting leadershipy Management must eliminate work
standards (quotas) and replace it with
leadershi
p.y Eliminate management by objective.
y Eliminate management by numbers,numerical goals, Substitute leadership.
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12. Promote pridey Management must remove barriers that rob people of
their right to pride in workmanship.
yAbolishment of annual or merit rating and ofmanagement by objective or by numbers.
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13. Education and self
improvementy Institute a vigorous program of education and selfimprovement.
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14. Participation of everyoney Put everyone in the company to work to accomplish
the transformation.
yTransformation is every bodys job.
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Variationy Variation is inherent in the system and will persist
regardless of who the workers are.
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Variationy When all the data fall within the control limits and
there are no trends or cycles we have achieved stability.
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VariationyAny thing that causes avariation to fall outside the
control limits is probably a special cause. This can be
found and often eli
mi
nated.
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Stable systemyAdjusting or interfering in a stable system instead ofimproving it could do considerable damage.
y
Only changes of the system, not adjustment of existingsystem (which is alreadyin control) can lessenvariation and volatility.
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Cooperationy Close cooperation is a source of strength leading to
greater competition.
yCooperation betweenDepartments, Suppliers,Management & workers, and even Competitors.