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Strengthening Communities WorkshopStrengthening Communities Workshop
from Policy To Practicefrom Policy To Practice
1111 13 April, 200713 April, 2007Hotel Explorer, YellowknifeHotel Explorer, Yellowknife
Municipal Infrastructure Asset ManagementMunicipal Infrastructure Asset Management
Saidur Rahman,Saidur Rahman, Ph.D.Ph.D.Senior Capital Planning OfficerSenior Capital Planning Officer
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Act Locally and Think GloballyAct Locally and Think Globally
Waste
Reduced Life
Society, Economy and Environment
Roads, Bridges, Buildings,
Transits, Fleets, Water, Sanitary,
Drainage, Energy,
Communications, Parks and
Public Facilities
Consumption
Services
Built EnvironmentBuilt Environment
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Presentation OutlinePresentation Outline
Understanding of infrastructure andUnderstanding of infrastructure andasset managementasset management
Why we need to care about?Why we need to care about?
BenefitsBenefits
Asset management plan developmentAsset management plan development
What is going on around?What is going on around?
Where we are now?Where we are now?
What to do next?What to do next?
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Municipal InfrastructureMunicipal Infrastructure
The Canadian Oxford Dictionary:The Canadian Oxford Dictionary:infrastructure as the basic structuralinfrastructure as the basic structuralfoundation of a society or enterprise; roads,foundation of a society or enterprise; roads,
bridges, sewers, etc. regarded as abridges, sewers, etc. regarded as acountry's economic foundationcountry's economic foundation
City of Edmonton: all the physical assetsCity of Edmonton: all the physical assetsdeveloped and used by the City to supportdeveloped and used by the City to support
the communitys social and economicthe communitys social and economicactivitiesactivities
Community infrastructureCommunity infrastructure
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ClassificationsClassifications Linear and nonLinear and non--linearlinear
Surface and subSurface and sub--surfacesurface
T
ax supported, selfT
ax supported, self--financing and quasifinancing and quasi--commercial or blendedcommercial or blended (CWF(CWF New Tools for NewNew Tools for NewTimes, 2006)Times, 2006)
Community public infrastructure (CPI)Community public infrastructure (CPI)
Stationary and movableStationary and movable
Office buildings, fire hall, storage facilities, arena,Office buildings, fire hall, storage facilities, arena,recreation centres, water and sewage facilitiesrecreation centres, water and sewage facilitiesand solid waste disposal etc.and solid waste disposal etc.
Municipal InfrastructureMunicipal Infrastructure
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Asset ClassificationsAsset Classifications
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Why Municipal Infrastructure?Why Municipal Infrastructure?
Livable and healthy placeLivable and healthy place
SafetySafety
Economic prosperityEconomic prosperity
Quality of lifeQuality of life
In Canada, municipal infrastructure worthIn Canada, municipal infrastructure worth$1.1 trillion, approximately 20% of total built$1.1 trillion, approximately 20% of total built
asset of $5.5 trillion (NRC)asset of $5.5 trillion (NRC) Municipal assets are economic backboneMunicipal assets are economic backbone
and extremely highand extremely high--value assets thatvalue assets thatcannot be allowed to deteriorate or misusecannot be allowed to deteriorate or misuse
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Municipal Infrastructure IssuesMunicipal Infrastructure Issues
Population growthPopulation growthPopulation Growth of CanadaPopulation Growth of Canada
[Source: The Sustainability Report]
42.312050
36.202026
32.742006
29.671996
24.821981
Population
(millions)
Year
Infrastructure demandInfrastructure demand $90$90billionbillion (Infrastructure Canada)(Infrastructure Canada)
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Municipal Infrastructure IssuesMunicipal Infrastructure Issues
Municipalities areMunicipalities arespending $12spending $12 -- $15$15billion/year onbillion/year on
maintenance and rehabmaintenance and rehab(FCM)(FCM)
Huge backlogHuge backlog
Current funding levelCurrent funding levelwill deficit $1 trillion inwill deficit $1 trillion in60 years60 years (CSCE 2003)(CSCE 2003)
12 20
4457 60.4
110
-150
-100
-50
0
$
billion
1985 1992 1996 2002 2004 2027
Infrastructure Backlog(CSCE 2003)
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Municipal Infrastructure IssuesMunicipal Infrastructure Issues
Aging ofAging ofinfrastructureinfrastructure
28% of Canadas28% of Canadas
infrastructure isinfrastructure isover 80 years old,over 80 years old,and only 41% isand only 41% isunder 40 years oldunder 40 years old
(CSCE 2003)(CSCE 2003)
(CSCE 2003)
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Municipal Infrastructure IssuesMunicipal Infrastructure Issues
79% useful service life of infrastructure79% useful service life of infrastructurehas been usedhas been used (CSCE 2003)(CSCE 2003)
Condition degradationCondition degradation
0
10
20
30
40
50
60
70
80
90100
Road
s
Sidew
alk
Bridg
es
Water
Dist
ributi
on
Sewa
gereatm
ent
StormSe
wer
Solid
Waste
Building
sran
sitPa
rks
Con
dition(%
ofAcceptability) Good/Acceptable Needs Repair/Not Acceptable
McGill Survey 2003 (Mirza and Haider)
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Municipal Infrastructure IssuesMunicipal Infrastructure Issues
Infrastructure gap $50 to $125 billion, 6Infrastructure gap $50 to $125 billion, 6--1010times of current annual infrastructuretimes of current annual infrastructurebudgetbudget
Deferred maintenance for Big Sixes $564Deferred maintenance for Big Sixes $564million (2003 CWF)million (2003 CWF)
First Nations will cost $475First Nations will cost $475 -- $560 million$560 million(2003 CAN$) to address risks for water and(2003 CAN$) to address risks for water and
wastewater assetswastewater assets Estimated cost for upgrading CanadianEstimated cost for upgrading Canadian
sewer infrastructure is $11.8 billion (2003)sewer infrastructure is $11.8 billion (2003)
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MIIP Survey ResultsMIIP Survey Results
NRCNRC--MIIP survey (2004) results:MIIP survey (2004) results:
Total 67 municipalities of over 5000 peoplesTotal 67 municipalities of over 5000 peoples
Questionnaire based on Six WhatsQuestionnaire based on Six Whats
70% spending less than 2% on maintenance70% spending less than 2% on maintenance
28% do not have system to record asset value28% do not have system to record asset value
Assets were rated as 2.9 or good to fair fromAssets were rated as 2.9 or good to fair from
range of 1 to7
ratingsrange of 1 to7
ratings 50% of the assets were at least 30 years old, in50% of the assets were at least 30 years old, in
10 years 75% will be +30 years old10 years 75% will be +30 years old
Represents 32% of Canadian populationRepresents 32% of Canadian population
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Infrastructure at StakeInfrastructure at Stake
Water main breaks: Avg. 700 breaks perWater main breaks: Avg. 700 breaks perday in Canada and USA ($3,000 per repair)day in Canada and USA ($3,000 per repair)
Walkerton tragedy:Walkerton tragedy: E. coli 0157:H7E. coli 0157:H7outbreak in Walkerton. Cost $64 millionoutbreak in Walkerton. Cost $64 million
Peterborough flood in 2004Peterborough flood in 2004: Damage cost: Damage cost$20 to $40 million. Compensation $500/$20 to $40 million. Compensation $500/household and $2500/ small businesshousehold and $2500/ small business
Basement flooding: 30,000 to 40,000 eventsBasement flooding: 30,000 to 40,000 events/year, average cost $3,000/year, average cost $3,000 -- $5,000 /events$5,000 /events(CMHC 2004)(CMHC 2004)
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We Actually NeedWe Actually Need
AccountabilityAccountability
Customer (demand and service)Customer (demand and service)
Staff (Fiscal responsibility, health and safety)Staff (Fiscal responsibility, health and safety)
Environment (regulatory compliance)Environment (regulatory compliance) Risk ManagementRisk Management
Minimize health and safety tragedies/incidentsMinimize health and safety tragedies/incidents
Reduce liability claimsReduce liability claims
Asset SustainabilityAsset Sustainability
Longer term (cradle to grave)Longer term (cradle to grave)
Reserve fundingReserve funding
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So the Challenges are...So the Challenges are...
Infrastructure demand and populationInfrastructure demand and populationgrowthgrowth
Aging of infrastructure and conditionAging of infrastructure and conditiondeteriorationdeterioration
Infrastructure deficitInfrastructure deficit
Service level improvementService level improvement
Lack of integrated systems/tools andLack of integrated systems/tools andconsistent approachconsistent approach
Inadequate fundingInadequate funding
Organizational restructuringOrganizational restructuring
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How These Challenges Can be AddressedHow These Challenges Can be Addressed
Identify maintenance, rehab and renewalIdentify maintenance, rehab and renewalneedsneeds
Increase systems capacity and extendIncrease systems capacity and extend
service lifeservice life Stewardship of the environmentStewardship of the environment
Define levels of service (LOS)Define levels of service (LOS)
Ensure financial sustainabilityEnsure financial sustainability
ImplementImplement Asset Management PlanAsset Management Plan(based on Six Whats)(based on Six Whats)
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Need for ChangeNeed for Change
Asset management needs someAsset management needs somereorganization of public agencies functionreorganization of public agencies function
Traditional designTraditional design--buildbuild-- operateoperate--maintainmaintain
approach is simply inadequate in the face ofapproach is simply inadequate in the face ofcurrent dilemmacurrent dilemma
Adoption of asset management principlesAdoption of asset management principlesand tools (IT tools and financial regulations)and tools (IT tools and financial regulations)
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Evolution of Asset ManagementEvolution of Asset Management
In early 1900s design and durability issues,In early 1900s design and durability issues,versatile structuresversatile structures
After World War II, reliability issues andAfter World War II, reliability issues and
maintenance for mechanical and electricalmaintenance for mechanical and electricalequipmentsequipments
In 1960s green movements, LCC and LCMIn 1960s green movements, LCC and LCM
In 1970s and 1980s PMS, CMMS and WOIn 1970s and 1980s PMS, CMMS and WO
In 1990s IT tools, CMMS, CMMS to AMS,In 1990s IT tools, CMMS, CMMS to AMS,GIS and GPSGIS and GPS
2000 ~ Integrated systems2000 ~ Integrated systems
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What do You Think?What do You Think?
Clerks/municipal employeesClerks/municipal employees -- datadatarecording and reporting using Generalrecording and reporting using GeneralAccepted Accounting Principles (GAAP)Accepted Accounting Principles (GAAP)
Directors of financeDirectors of finance strategic financialstrategic financialplanplan
Utility directors/supervisorsUtility directors/supervisors -- maintainmaintain
the utilities and manage work order systemsthe utilities and manage work order systems
IT directorsIT directors software, hardware, integratedsoftware, hardware, integratedsystems and database managementsystems and database management
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What is Asset Management?What is Asset Management?
What is your definition?What is your definition?
NRC, FHWA and IIAM (Australia)NRC, FHWA and IIAM (Australia)
AssetManagement is a systematicAssetManagement is a systematicprocess of planning, operating, maintaining,process of planning, operating, maintaining,upgrading and replacing assets costupgrading and replacing assets costeffectivelywithminimum riskand attheeffectivelywithminimum riskand atthe
expected levels ofservice overthe assetsexpected levels ofservice overthe assetslife cyclelife cycle
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Asset Management BenefitsAsset Management Benefits
(Life cycle)
Reduce cost
Extend life
Two fold benefits:
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Asset Management BenefitsAsset Management Benefits
Balance betweencost, risk and LOS
Levels of Service
(LOS)
CostRisk
Service
Levels
Service Provided
Service Items
Service Expected
Service Gap
Service Agreed/LOS
Service
Levels
Service Provided
Service Items
Service Expected
Service Gap
Service Agreed/LOSService Agreed/LOS
Levels of Service is acompromise betweenexisting and expectedservice levels
Another benefit is toincrease the levelsof service
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Simple Questions?Simple Questions?
Simple questions butSimple questions but
Is there anything wrong?Is there anything wrong?
What is wrong?What is wrong? What should we do? How do we fix it?What should we do? How do we fix it?
What will the benefits be?What will the benefits be?
How much will it cost and how do we pay for it?How much will it cost and how do we pay for it?
How can we be more proactive?How can we be more proactive?
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Who is Doing What?Who is Doing What?
Australian InitiativesAustralian Initiatives
Institute of Public WorksInstitute of Public WorksEngineering Australia (IPWEA)Engineering Australia (IPWEA)
IIAMManualIIAMManual
Asset Management QuarterlyAsset Management QuarterlyInternational (AMQI)International (AMQI)
Commonwealth Industrial andCommonwealth Industrial and
Scientific Research OrganizationScientific Research Organization(CSIRO)(CSIRO)
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Who is Doing What?Who is Doing What?
In USAIn USA American Public WorksAssociation (APWA)American Public WorksAssociation (APWA)
AMSAAMSA Managing for Public InfrastructureAssetsManaging for Public InfrastructureAssets
AWWAAWWA Publications and reportsPublications and reports
Federal Facilities Council (FFC)Federal Facilities Council (FFC) -- Investments in FederalInvestments in FederalFacilitiesFacilities
FHWAFHWA
Asset Management Office: Primeron Asset management, LCCA,Asset Management Office: Primeron Asset management, LCCA,GASBand Case StudiesGASBand Case Studies
TransportationAsset Management ManualTransportationAsset Management Manual Software: LCCA, BMSand PMS etc.Software: LCCA, BMSand PMS etc.
NationalAssociation of College and University BusinessNationalAssociation of College and University BusinessOfficers (NACUBO)Officers (NACUBO) Facility Condition Index (FCI)Facility Condition Index (FCI)
Others: WIN, WERF and TRBOthers: WIN, WERF and TRB
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Who is Doing What?Who is Doing What?
In CanadaIn Canada National Guide (IC, FCM, NRC)National Guide (IC, FCM, NRC)
Canadawide network of $25.7million budgetCanadawide network of $25.7million budget
Over56 best practices in 7 target areasOver56 best practices in 7 target areas
Infrastructure CanadaInfrastructure Canada KnowledgeKnowledge -- Building, Outreach and Awareness (KOA)Building, Outreach and Awareness (KOA)
programprogram
Infrastructure Canada ProgramInfrastructure Canada Program
CanadaStrategic Infrastructure FundCanadaStrategic Infrastructure Fund
Municipal Infrastructure Investment PlanningMunicipal Infrastructure Investment Planning(MIIP)(MIIP) NRCNRC
10municipalities consortium10municipalities consortium
Evaluating tools and techniques for investment planningEvaluating tools and techniques for investment planning
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Who is Doing What?Who is Doing What?
Transportation Association of Canada (TAC)Transportation Association of Canada (TAC) Primeron Highway Asset Management (1999)Primeron Highway Asset Management (1999)
Bridge Management Guidelines (2004)Bridge Management Guidelines (2004)
Canadian Institute of Charted AccountantsCanadian Institute of Charted Accountants
(CICA)(CICA) Accountingand Reporting for Physical Assets byAccountingand Reporting for Physical Assets by
Governments (1990)Governments (1990)
Accounting forInfrastructure in the Public Sector (2003)Accounting forInfrastructure in the Public Sector (2003)
Canada Mortgage and Housing CorporationCanada Mortgage and Housing Corporation
(CMHC)(CMHC) Study reports on financial planning, alternative financingStudy reports on financial planning, alternative financingand municipal infrastructureand municipal infrastructure
Public Sector Accounting Board (PSAB)Public Sector Accounting Board (PSAB)
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Who is Doing What?Who is Doing What?
Municipal Infrastructure Data Standards (MIDS)Municipal Infrastructure Data Standards (MIDS)
Municipal Performance Measurement ProgramMunicipal Performance Measurement Program(MPMP)(MPMP)
Ontario Municipal CAOs Benchmarking InitiativeOntario Municipal CAOs Benchmarking Initiative(OMBI)(OMBI)
National Water and Wastewater BenchmarkingNational Water and Wastewater BenchmarkingInitiativeInitiative
Municipal Infrastructure Management SystemsMunicipal Infrastructure Management Systems
(MIMS)(MIMS)
Acts and Legislation (Federal, Provincial andActs and Legislation (Federal, Provincial andTerritorial)Territorial)
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What Can Be Included?What Can Be Included?
What are the absolute requirements?What are the absolute requirements?
How do an existing system fit into?How do an existing system fit into?
How does Asset Management assist inHow does Asset Management assist inmonitoring of condition and performance?monitoring of condition and performance?
How should an Asset Management systemHow should an Asset Management systembe implemented?be implemented?
How Asset Management is compatible withHow Asset Management is compatible withbusiness approach to managingbusiness approach to managinginfrastructure assets?infrastructure assets?
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Asset Management PlanAsset Management Plan
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Asset knowledge
Calculations
Models
Protocols
Decision-making
Step 1 to 3 Data oriented
Step 4 to 5 Methodology and policy issues
Step 6 Decision-making
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Revisit the Six WhatsRevisit the Six Whats
What do you own?What do you own?
What is it worth?What is it worth?
What is the condition?What is the condition?
What is the deferred maintenance?What is the deferred maintenance?
What is the remaining service life?What is the remaining service life?
What do you fix first?What do you fix first?
Calculations
Models
Protocols
Asset knowledge
Decision-making
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Revisit the Six WhatsRevisit the Six Whats
What do you own?What do you own? Asset inventoryAsset inventory
DatabaseDatabase
Paper basedPaper based
ElectronicElectronic (relational database and spreadsheets)(relational database and spreadsheets) Integration with GISand CMMSIntegration with GISand CMMS
What is it worth?What is it worth?
Asset valuationAsset valuation
Book value, historical value, depreciated value, PVBook value, historical value, depreciated value, PV
Current Replacement Value (CRV)Current Replacement Value (CRV)
Cost modeling (direct and indirect costs, PSAB, FCA)Cost modeling (direct and indirect costs, PSAB, FCA)
Life cycle cost/Whole life costLife cycle cost/Whole life cost
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Revisit the Six WhatsRevisit the Six Whats
What is the condition?What is the condition?
Condition assessmentCondition assessment
Condition grading systems (subjective evaluation, distress basedCondition grading systems (subjective evaluation, distress basedmatrices and hybrid systems)matrices and hybrid systems)
Structural and functional (defects, breaks, hydraulics,Structural and functional (defects, breaks, hydraulics,blockages etc.)blockages etc.)
Protocols (IT tools)Protocols (IT tools)
PMS, BMS, WRc, NAAPIor homegrownPMS, BMS, WRc, NAAPIor homegrown
Prediction modeling (Markov, survival functions, NN)Prediction modeling (Markov, survival functions, NN)
What is the deferred maintenance?What is the deferred maintenance?
Facility Condition Index (FCI)Facility Condition Index (FCI)
Maintenance backlog and economic inflation/deflationMaintenance backlog and economic inflation/deflation
h l i i d hi l i f b i i ll d l d d d l d d di l hi i li k i i h d h li k bl l
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Revisit the Six WhatsRevisit the Six Whats
What is the remaining service life?What is the remaining service life? Service life modelingService life modeling
Analytical and probabilistic methodsAnalytical and probabilistic methods
Costs foralternative maintenance, repairand renewalCosts foralternative maintenance, repairand renewal
What do you fix first?What do you fix first? PrioritizationPrioritization
Methods:AHP, B/C, weighted factormethods, PAN, MOOMethods:AHP, B/C, weighted factormethods, PAN, MOOand expert knowledgeand expert knowledge
Ranking:Asset by asset orgroup ofassetsRanking:Asset by asset orgroup ofassets Costs foralternative maintenance, repairand renewalCosts foralternative maintenance, repairand renewal
DecisionDecision--makingmaking
Combination ofall and political agendaCombination ofall and political agenda
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Asset Management FrameworkAsset Management Framework
Planning (proactive and reactive)Planning (proactive and reactive)
Implementation (generally life cycle approach)Implementation (generally life cycle approach)
Acquisition/constructionAcquisition/construction
OperationOperation
MaintenanceMaintenance
Repair and rehabRepair and rehab
decommissioningdecommissioning
EvaluatingEvaluating
Improving/DevelopingImproving/Developing
Planning
Implementting
Evaluating
Im
proving/
Development
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Asset Management FrameworkAsset Management Framework
TOP DOWN
System Knowledge
BOTTOM UP
Asset / Component Data
PROGRAM LEVEL: High-leveldecision-making. Synonymous
to T
op-Down Approach
MIXTURE OF BOTH
PROJECT LEVEL: Detailed
assessment on an asset-by-asset basis. Synonymous toBottom-Up Approach
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p p y p y p p g y p y p p g
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Some Specific IssuesSome Specific Issues
What are the service standards for WTP?What are the service standards for WTP?
What level of details are available for pumpWhat level of details are available for pumpstation? O&M manual?station? O&M manual?
How many water trucks you need?How many water trucks you need?
Show the investment for next 20 years?Show the investment for next 20 years?
Show the critical asset on the map?Show the critical asset on the map?
What are the risks and how will be managed?What are the risks and how will be managed?
How will you prioritize your investment?How will you prioritize your investment?
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Asset Valuation and Management DriversAsset Valuation and Management Drivers
CorporateCorporate
Enhance accountability & responsibility (insurance)Enhance accountability & responsibility (insurance)
Satisfy emerging legislative issuesSatisfy emerging legislative issues
Engineering & OperationsEngineering & Operations Strategic investment decisionStrategic investment decision--making for short &making for short &
long termlong term
Manage future growth & demandManage future growth & demand
FinanceFinance
Stabilize Rates / ReservesStabilize Rates / Reserves
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Asset Valuation MethodsAsset Valuation Methods
MethodsMethods AdvantagesAdvantages DisadvantagesDisadvantages
Book Value,Book Value,Historical CostsHistorical Costs
Data availableData available
Simple methodSimple method
Does not account for anyDoes not account for anychanges as: price, technologychanges as: price, technologyand usabilityand usability
Written downWritten down
replacementreplacementcostcost
Compares replacement optionsCompares replacement options Accurate condition/ performanceAccurate condition/ performance
data requireddata required
CurrentCurrentreplacementreplacementvalue (CRV)value (CRV)
Straight forwardStraight forward
Reflects current conditionReflects current condition
Identify backlogsIdentify backlogs
Misleads when an old assetMisleads when an old assetbehaves like good condition asbehaves like good condition asnew assetnew asset
Net salvageNet salvagevaluevalue
Uses for available data (service life,Uses for available data (service life,material usages)material usages)
Difficult to predict future cost andDifficult to predict future cost andasset usageasset usage
OptimizedOptimizedreplacementreplacementcostcost
Optimized for service life andOptimized for service life andconditioncondition
Reflects actual costs and benefitsReflects actual costs and benefits
Impacts for uncertainties likeImpacts for uncertainties likecondition, performance andcondition, performance andeconomic factorseconomic factors
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Asset Valuation Model AlgorithmAsset Valuation Model Algorithm
Define Component Levels & Attributes
Capture Inventories (integrated system)
Assess Asset Condition
Assess Asset Value & Risk Level
Optimized Replacement Cost
Asset Value
Inventory data
Condition data
Replacement options Cost comparison Depreciation
Performance Criticality
Prob. of failure
Asset Life Expectancy & Remaining Life
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Asset ValuationAsset Valuation -- User vs OwnerUser vs Owner
EconomicsEconomics
Unit costs based on: area, length, diameter,Unit costs based on: area, length, diameter,material, capacity etc.material, capacity etc.
Service life (design life, expected life, age,Service life (design life, expected life, age,remaining life)remaining life)
Condition & performanceCondition & performance
Depreciation factorsDepreciation factors
Salvage valueSalvage value
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Levels of ServiceLevels of Service
Important considerationsImportant considerations What are the services?What are the services?
What are the standards?What are the standards?
What are the target levels of service?What are the target levels of service?
Levels of Service is a qualitative orLevels of Service is a qualitative orquantitative measure to describe how wellquantitative measure to describe how wellor poorly a service is provided by the assetor poorly a service is provided by the asset
or network of assets based on the assetsor network of assets based on the assetsintended purpose within the capacity andintended purpose within the capacity andsatisfactory performancesatisfactory performance
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Performance IndicatorsPerformance Indicators
Performance Measured CriteriaPerformance Measured Criteria KeyKeyPerformance Indicators (KPI)Performance Indicators (KPI)
Asset informationAsset information
StakeholdersStakeholders
Condition and performanceCondition and performance
Operational/maintenanceOperational/maintenance
Service qualityService quality
FinancialFinancial
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Key FactorsKey Factors
System performance (capacity, remainingSystem performance (capacity, remainingservice life, condition)service life, condition)
Serviceability Impact (disruptions in dailyServiceability Impact (disruptions in daily
life)life) Risk tolerance level (health, safety andRisk tolerance level (health, safety and
other direct and indirect costs)other direct and indirect costs)
LongLong--term impact (environmental and otherterm impact (environmental and otherintangible impacts)intangible impacts)
Operation and Maintenance cost (life cycleOperation and Maintenance cost (life cyclebasis)basis)
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Establishing LOSEstablishing LOS
Review Organizational Objectives/Vision
Understand the Asset (inventory, condition and performance)
Determine Customer Expectations (demand, growth)
Identify Required Measures for Levels of Service
Assess and Quantify Risk
Test Affordability (budget planning and forecasting)
Select KPIs and Set Target Level of Services
Policy and Implementation
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Examples of Performance IndicatorsExamples of Performance Indicators
Measured Indicators (WATER)Measured Indicators (WATER) TargetTargetLevelsLevels
Per capita consumptionPer capita consumption ------ MM33 papa
System lossSystem loss
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RiskRisk
Definition: Risk is the probability that anDefinition: Risk is the probability that anevent may adversely affect and measuredevent may adversely affect and measuredby consequences and likelihoodby consequences and likelihood
Common risk assessment methodologiesCommon risk assessment methodologies
QuantitativeQuantitative
QualitativeQualitative
Risk categoriesRisk categories
EngineeringEngineering Public health and safetyPublic health and safety
FinancialFinancial
EnvironmentalEnvironmental
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Risk Assessment AlgorithmRisk Assessment Algorithm
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Asset Management ModelAsset Management Model
InfrastructureRatepayers
ProactiveMaintenance
Levels of Service (LOS)
InvestmentDecision-Making
StakeholdersStakeholders
AssetManagement
Implementation
AssetManagement
Implementation
Planningand
Design
Installation/Construction
Operation andMaintenance
Repair andRehabilitation
Replacement
/Renewal
Life Cycle
Model
Performance indicators
Customer Expectations
Legislative Orders
Asset Valuation
Availability of Resources
BusinessProcess
SustainabilityQuality ofService
Risk Assessment
Asset Information
Condition
Criticality
Probability of Failure
Consequence of Failure
Cost
Processes andProcesses andActivitiesActivities
Processes andProcesses andActivitiesActivities
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Application ToolsApplication Tools
Capital Asset Planning ToolCapital Asset Planning Tool
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Application ToolsApplication Tools
Linear Asset Prioritization ToolLinear Asset Prioritization Tool
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MACA Capital Planning ToolMACA Capital Planning Tool
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MACA Capital Planning ToolMACA Capital Planning Tool
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What Next?What Next?
Think globally and act locallyThink globally and act locally
Learn from failuresLearn from failures
Use best practicesUse best practices Stewardship for the infrastructureStewardship for the infrastructure
Work for the sustainable communityWork for the sustainable community
New Deal a WINNew Deal a WIN--WIN situation for the NWTWIN situation for the NWTcommunitiescommunities
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[email protected][email protected]
Tel: (867) 873Tel: (867) 873--79447944
Questions?Questions?
Waste
Reduced Life
Society, Economy and Environment
Roads, Bridges, Buildings,Transits, Fleets, Water,
Sanitary, Drainage, Energy,
Communications, Parks and
Public Facilities
Consumption
Services
Built EnvironmentBuilt Environment