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• Introduction
• Our Services
• Brand/Marketing
• Governance
• Creating A Services Solution
• Service Transition
• Conclusions
T: 02 9016 7934 | E: [email protected] | W: www.radiussg.com.au 3
Company Overview
Established 2004 and
relaunched in 2012
Part of the Ebit group -
$160million t/o
Highly experienced
team
Innovative and unique
approach to market
Focussed on Client Value
Add
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Our Services
Solid and successful track record for delivering high quality technical resource solutions for end clients and service partners
Progressively extending these services in response to requests from our established clients for more radical and comprehensive service solutions
Actively promoting and accelerating the development of these capabilities to provide a wider range of high quality and cost effective solutions for our clients
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• Radius Solutions research has identified that 30% of a company’s in-house professional services personnel typically are not fully utilised throughout the year and possibly up to 50% for operational teams with field services
• Translated into costs a company with 50 consultants, 5 project managers, 12 operational analysts and 20 field services engineers could be carrying up to $1.2M of what is essentially resource ‘fat’
• During the boom years increasing revenue and profit created demand for both permanent and contract personnel to meet the needs of rapidly growing IT departments. Salary levels increased across all skill types as companies competed with each other to acquire and retain valuable skill sets.
• As the market slumped increased client price sensitivity and competition for a smaller pool of new business sent costs to the top of every CFO’s list of priorities and IT departments began to downsize to reduce cost
• The challenge today is to reduce resource costs without putting service commitments at risk or constraining new business sales and cost efficient growth “Radius Solutions provides a portfolio of solutions to help its clients address these
challenges and provide a new strategic and cost efficient approach to service delivery for future growth”
Our Services
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Radius Solutions Comprise of:Professional Services • Technical Bench: Provision of flexible, skilled, professional and highly cost effective technical
resource • Projects: Resource and or manage projects from requirements analysis thru design to
operational implementation• IMAC (Install, Move, Add and Change): Utility based service that reduces client costs by
removing the need to incorporate full time in-house resource to meet service requirements
Recruitment Services - Range of solutions to reduce operational support service costs• Permanent Recruitment: Delivery of a high quality permanent recruitment service
Net source is able to offer Campaign Management, Search and Selection and Contingent recruitment.
• Contract Recruitment: Delivery of a traditional contract recruitment service. Using our extensive technical bench and a combination of resourcing and service delivery management models, we can minimise costs, assure quality and enhance both agility/ scalability
Our Services“Typical PS cost reduction of at least 25%
or $500,000+ pa for a 50 man team!”
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Technical Bench
• Executive range of technical skills encompassing workspace and networking from most technology vendors
• Ability to provide Engineering capability on a range of engagement models e.g. hourly, daily and events
• Totally flexible on assignment time from 1/2 day to traditional 3-6 month contracts
• Actively work with Engineers to promote through the skills matrix and endure career growth
• Work with accredited training companies to offer discounted accreditations
Our Services
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Projects
• Partnership with Sideline Consulting to enable cost effective deployment delivery
• Ability to project manage or project coordinate large scale device employment
• PAN Australian coverage
• Dedicated account manage to enable totally focussed delivery
Our Services
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Install, Move, Add and Change (IMAC)
• Centrally scheduled and managed service via Radius Solutions Account team to assure high client satisfaction levels
• Site-survey conducted where required
• Appropriately skilled and experienced engineers attend client site with all required equipment to complete activity
• Work closure confirmation via Account Team on completion of work
• Fixed price service with discounted rate card for additional time spent on site
• Return to base service for equipment via client logistics service
Our Services
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Service Quality
• Outstanding delivery differentiates companies in a marketplace where clients are increasingly looking for service excellence and value add
• T&C’s provide a legal framework for service expectation but don’t help to retain business and create a strategic and trusted partnership that will generate more opportunities
• We have a comprehensive approach to creating the right behaviours in our teams that lead to high levels of client satisfaction.
• We underpin this with jointly managed Service Improvement Plans (SIP’s) to deliver tangible client benefit and help generate new work opportunities
• We use a portfolio of client satisfaction and improvement processes coupled with an account organisation to provide operational, service and relationship scorecards that can be used to improve services and create strategic client relationships
Our Services
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Marketing Capabilities
• Good marketing creates client awareness and high quality targeted sales collateral help to position and sell services
• We understands the importance of helping to re-enforce our clients position in the marketplace. All our services are delivered ‘Vanilla’ through the client brand
• We can also work proactively with our clients to capture and create suitable marketing material (e.g. client case studies)
• We are happy to work closely with client services sales team, including attending client sites for sales activities, supporting bid activity and helping to create sales collateral
• We work with our clients to establish a fully integrated client satisfaction model and on all Service Improvement Planning (SIP) activities
Brand/Marketing
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Good Relationship Governance Helps to Ensure an Effective Working Relationship
• Radius Solutions underpins all its services with the following organisation to ensure we meet and, wherever possible, exceed client expectations and drive continuous service improvements:
Governance
Executive: Services Director
oversees relationship and provides single
point of escalation for risks/issues
Service: Account Manager
assures a high quality of service across all
interactions, manages SIP and service
reviews
Operational: Account Team provide day to day scheduling,
work portfolio management
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Our Recommended Reporting Model will be as follows:
Service Solutions
Quarterly Service Reviews
• Review services overall• Highlight impending
issues, projects or developments
• Detailed report on service area and performance
Monthly Service Meeting
• Forum for any issues• Review of monthly
report and trend analysis (see below)
Monthly Reports
• Activity this period for calls raised, cleared by priority and against SLA
• Trend analysis
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Service Solutions
1. The first step is to sit down and listenWe need to understand your requirements, needs and design a sensible and cost efficient solution to address them
2. Skills Shortage/Project DeliveryDo you need skills to cover a shortfall or do you have a project that needs to be delivered?
3. Operational ServiceHow is your operational service currently set-up and where can we best help to minimise its costs, risks and maximise client satisfaction, agility and scalability?
4. Design SolutionsEach of our clients has a unique set of requirements and each of our solutions has to be designed to fit their needs
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Service Transition
• A well managed, effective and seamless transfer of responsibilities for service delivery is critical in maintaining client confidence, service delivery and ensuring personnel motivation
• The key areas for consideration break out into People, Systems and Expectation and are managed and delivered as part of a Service Transition Plan
• We work closely and sensitively with our clients to ensure transfers, reductions and any role changes are effectively and professionally managed
• A Project Manager is assigned to form the primary point of contact between Radius Solutions and the Client
• Transition commences at contract award and completes at a defined point post-cutover to assure a fully bedded in service and underpinned by formalised service expectation (SLA’s)
Radius Solutions Transition Method
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Conclusions
• Comprehensive, innovative and flexible portfolio of services to help our clients increase profitability, agility, reach and scalability
• One of the widest range of available skills and experience in the industry covering all technology sets and all skills levels
• All services centrally managed via our Account Manager and Account Team to assure high client satisfaction levels
• We proactively work with our clients to help market and sell their services
• European and global theatre coverage
• Comprehensive governance approach, including regular service reviews, to both review and drive continuous improvements
• Range of commercial engagement models that can be customized to suit all requirements
• Experienced management team committed to a successful services delivery and long term client relationship
• Underpinned by a financially secure, proven and growing business
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Our Skill Classification and Resourcing Levels
Conclusions
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Our Service Development
• Radius Solutions has been building a service capability for several years in line with client demand and company strategy
• Project, and managed resourcing services now comprise half of our total revenue
• We will continue to grow and develop our service capabilities and geographical reach as part of our services development strategy
Conclusions
