Sheet1Sl.
No.GenderFrequencyPercentageRank1Male2605212Female240482Total500100
Sheet1
MaleFemaleATM USERS - GENDER WISE
Sheet2Sl. No.Educational
QualificationsFrequencyPercentageRank1Post
Graduate2505012Professional1202433Under
Graduate130262Total500100
Sheet2
Post GraduateProfessionalUnder GraduateATM USERS - EDUCATIONAL
QUALIFICATIONS
Sheet3Sl. No.Age Group (in
Years)FrequencyPercentageRank118-25175352225-35180361335-4595193445-6050104Total500100
Sheet3
18-2525-3535-4545-60
Sheet4
FrequencyPercentageAGE GROUP (In Years)RESPONDENTSATM USERS -
AGE GROUP
Sheet5Sl. No.AttributesFrequencyPercentageRank1Service
Quality2304612Using Technology701433Trust on
Bank1702624Location3065Total50100
Sheet5
FrequencyATTRIBUTES (Reasons)RESPONDENTSATM SELECTION -
ATTRIBUTES (Reasons)
Sheet6Sl. No.ATM Card Holding ReasonFrequencyPercentageRank124/7
Access186373372No Need to Visit Bank225451453Large No. of
ATMs58123124Easy Shopping31626Total500100100
Sheet7Sl. No.ATM CardFrequencyPercentageRank124/7
Access1863732No Need to Visit Bank2254513Large No. of
ATMs581234Easy Shopping3162Total500100
Sheet7
FrequencyPriority/ReasonRespondentATM Card Priority/Reason
Sheet88. Table: Frequency of visits to ATMSl.
No.ReasonsFrequencyPercentageRank1Daily1532Once in a
Week2855733Fortnightly1452924Monthly Once5511Total500100
Sheet8
FrequencyTIMES OF VISIT ATMRESPONDENTSFREEQUENCE OF VISITING ATM
IN A MONTH
Sheet9Sl. No.AttributesFrequencyPercentageRank1Very
Good3507012Good1162323Average20444Bellow
Average9215Poor51Total500
Sheet9
FrequencyATM Working Condition
Sheet10Sl. No.Purpose for Visiting
ATM'sFrequencyPercentageRank1Cash Withdrawal4809612Balance
enquiry9223Fund Transfer7134Mini Statement414Total500100
Sheet10
Purpose of Visiting ATM
Sheet1112. Table: Priority of Problems are facing while Using
ATM'sSl. No.AttributesFrequencyPercentageRank1Out of
Service255252No Receipt82323Cards get blocked71414Higher
Denomination Notes112225Funds Shortage/Poor Loding6116Server
Problem92327No Problem43487187Total500100100
Sheet11
PROBLEMS FACING WITH ATMs
Sl. No.AttributesFrequencyPercentageRank1Very
Good4308612Good45923Average12234Bellow
Average9245Poor415Total500100
ATM Service Quality - Customer Satisfaction
