Robin DavisTomball, Texas 77375

936-333-2832 shepprob@aol.com

Healthcare Administrator Highly self-motivated and goal oriented professional committed to pursuing a long-term career in Medical Practice Management/Business Manager position. Offer an 8-year track record demonstrating strong Management and problem solving skills, budgeting experience, computer proficiency, and ability to follow through with projects from inception to completion.

Employment:

Practice Facilitator, Memorial Hermann Healthcare System September 2014 to Present

Travel to daily and manage 59 Practices which consist of 100 + MHMD Physicians. Responsible for the establishment and ongoing management of relationships with Memorial Hermann Physician Network ("MHMD") physicians and their office staff regarding Memorial Hermann resources such as Physician incentive plans, technology, and external resources deployed to advance Patient Centered Medical Home ("PCMH") and Clinical Integration initiatives. Serving as the primary liaison with MHMD physicians to coordinate the implementation, training, support, and ongoing maintenance of all such resources as well as the tracking and reporting of usage of these resources. Responsible for providing support and assistance to MHMD and MHMD physicians to achieve targets set forth in established physician incentive programs and to receive recognition and/or designation from national accrediting bodies (NCQA, Bridges to Excellence, etc.), insurance companies or other respective entities for accomplishments in disease management, population management, medical cost management and adoption of PCMH principles. Involves coordinating and monitoring application processes, tracking and reporting adherence to established benchmarks and observing and making process redesign recommendations to achieve higher compliance and performance.

Business Office Manager, Exigent Ventures (Office Closed) January 2012 – January 2014

Manage A/P and A/R for 3 companies, produce checks for all vendors. Open/Close office, bank deposits. Manage business calendar, schedule business meetings. Vendor relations, order all office supplies, make personal purchasesCreate invoices, edit business documents, research/resolve payment and invoice issues. Enter all invoices and credit card charges into QuickBooks; maintain all business/personal and confidential files

Practice Manager, Dr. Crown (Dr. Retired) December 2006 – January 2012

Established quality control techniques to ensure that correct billing information was collected to produce and generate clean claims for submission. Provided excellent customer service including problem solving, timely follow-up, assisted in answering phones and scheduling appointments. Facilitated the preparation and submission of employee payroll to the payroll processing company, reviewed invoices for bookkeeping, knowledge of insurance and medical terminology (ICD-9 and CPT codes). Oversaw billing, managed practice budget, in charge of the payroll and employees salaries. Ensured that all records of the facility were maintained properly and were up-to-dateResponsible for staff conduct, and evaluated employees, made sure that the rules of the establishment were followed by every employee. Ensured that the establishment stayed well with the medical guidelines, ethics and laws, In charge of hiring administrative staff and training them, patient satisfaction, and communicated with the patients in case of complaints, Provided management oversight for the registration and scheduling process.

AP/AR Supervisor, Noble Americas Corp, November 2003 - December 2006

Bank Reconciliation for NARC (E07) and NAC (E10), stop payment request. Supervised a team of 6 department employees, trained staff members. CMS (Credit Management System), compiled reports requested by management, analyzed financial data, Monitored vendor accounts for open and overdue items. Studied and standardized procedures to improve efficiency of subordinates, and expedite workflow, Examine work for exactness, Address

errors and complaints. Provided service to vendors by answering questions, providing requested information, assuring appropriate follow-through and/or resolution, researched/resolved payment/invoices for payment errors, data errors, Communicated with managers, supervisors, co-workers, and others, maintains confidentiality. Processed invoices and managed accounts for all of the Noble Americas’ companies and subsidiaries in North America consist of 8 subdivisions and 80 profit centers. Coded and entered all invoices into QuickBooks, reviewed and prepared invoices for processing by Accounts Payable. Acted as liaison to Finance department for monthly accruals and corporate asset tracking. Maintained vendor contact information, coordinate offset records retention storage for company. Booked cash disbursements, audited and entered T&E reports A/P, A/R, Cut all checks for company vendors and employees (T&E expenses, vendor payments, ACH, company expense checks) 1300 checks or more per month. Organized and maintained departmental files/records, coded, and reviewed expense reports for processing by Accounts Payable.

IT Service Desk Manager, Noble Americas Corp. December 2000 - November 2003

Managed global team of 16 inclusive of regional managers, developers, contractors and front-line Project Management, managed 6 IT Technicians/temporary employees, coordinate office moves, On-call Blackberry usage, monitored remedy tickets, responsible for Service Desk in North America/Canada, Manage company fleet of telephone, pager, and Blackberry devices including procurement of devices and troubleshooting provider issues Managed purchasing of companywide telecom/technology equipment by obtaining quotes and appropriate approvals, generating and monitoring purchase orders, and processing invoices, Compiled and maintained inventory of Telecom/IT contracts, contacts, and service agreements, Responsible for all aspects of telecom accounts - billing, updating, and reviewing accounts in order to maximize service, value, and cost savings, receive and tag all incoming technology shipments

Business Office Manager, Aventis Pharmaceutical January 1994 – November 2000 Provided administrative support to 8 Sales Managers, and CEO. Responsible for extensive calendar scheduling, travel coordination and reconciliation of expenses, Maintained promotional budgets, created Executive Letter on a monthly basis. Participated in marketing planning sessions with Regional Director, handled company expense accounts/coding.

Facility Manager, Autotote Enterprises March 1990 – December 1993

Opened/closed facility, managed cashiers, balanced vault, daily deposits, create schedule, handle HR files

TEMPORARY EMPLOYMENT:

Healthcare Administrator/Project Manager, Tenet HealthCare June 2014 to September 2014OBGYN & Family Practice – Existing and start-up Practices(Temporary Position)

Maintains efficient day to day operations of multiple medical offices, meets profitability goals, improves provider and patient satisfaction and contributes to market growth and development. Oversee and manage the daily operations of the physician offices including staff scheduling, cash reconciliation, charge entry, and operational checks and balances. .Assist with Physician credentialing (Cap Credentialing), Hire and train all current and new staff members with EMR software, policy and procedures. Create and maintain all policies and procedures for staff members. Responsible for the budget for all 4 locations. Make sure that all claims are clean before transmission, as well as handle all complex claim collections. Maintain the budget for all 4 locations.Assist with strategic planning and resource allocation. Provide monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the office and inform physicians about the business. Ensure A/R is optimally liquidated, denials are minimized, refunds are issued, and customer service is conducted. Credentialing, hospital relationships, coding, billing, and ancillary services. Coding, gather, analyze and interpret information. Knowledge of healthcare regulations, Revenue Cycle Management. Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient

satisfaction and physician productivity. Provide recommendations and follow -up actions to operational inefficiencies.

Healthcare Administrator, Northstar (Temporary Position) November 2013 to June 2014Multi-physician Practice (Pain Management, Podiatrist and Chiropractor) - Surgery Center and Clinic

A medical group of 8+ providers, leads and manages the practice of 20+ employees, Facilitates weekly/monthly meetings with staff, Oversees claims, billing and collections; to include A/R reports, contract negotiationsHIPAA /OSHA training officer, staff schedules-front office, back office, and Doctors, Daily deposits/Reconciliations, Order Supplies, guide and mentor staff and physicians, liaise with all other departments for assistance/services relative to IT, HR, Finance, and Management. Oversee daily office operations of create and implement marketing strategies, ensure that the business is functioning effectively and efficiently at all times, manage and develop short and long term objectives for front office staff, recruit, hire, train, manage and evaluate front office staff, manage daily operations, coordinate the work activities and schedules for front staffPerform inventory and order supplies, credentialing for all providers, plan and implement business strategies with other administrators, ensure that office space, supplies, and equipment are maintained appropriately for medical staff and patient care, support and enforce established policies, procedures, objectives and all safety, federal codesknowledge of third party payors, insurance companies and Medicare, responsible for daily and monthly closingsteam leadership.Monitor, maintain, and work Accounts Receivable. Collections module must be kept up to date and outstanding claims must be settled in a timely manner. Manage the aged receivable and ensure the timely collection of past due accounts. Maintain all patient retention records in charts and Case Management for each patient. Monitor, maintain, and work Accounts Receivable as per policy guidelines. Collections module must be kept up to date and outstanding claims must be settled in a timely manner. At the direction of the Director of Patient Financial Services or Regional Manager, manage the aged receivable and ensure the timely collection of past due accounts.

Volunteer:

Front Desk, Northwest Assistance Ministries (children's clinic) September 2013 – December 2013

Use Client Track software to enter patient charges, use Immtrac software to enter patient immunizations records, answer phones, file, and create charts, front desk, payment collection, computer entry, insurance verification, pre-certifications

Education:

MS CPM (Master Clinical Practice Management)Texas Tech University Bachelor of ScienceCharter Oak State University, 2005

Qualifications Summary:Meaningful Use, NextGen (version 5.8), RealMed, Availity, SharePoint, eClinicalWorks, Medisoft , Kronos, VPA (Virtual Physician’s Assistant), ExpenseWatch, Concur, Practice Fusion, Office Hours, , Client Track, AdvantX, Immtrac, Microsoft Office Suite, Lotus Notes, Outlook, Access, Quick Books, Lexis Nexus, Visio, Datacert, Oracle, Wilber, Workflow, APeServices, IMAC, Citrix, Vision, SUN Systems, Troy

References:Peterson Temporary Agency – 713-396-0056Jobs:NorthStarTenet

Dr Crown’s Office Dr. Carolyn Crown- 1-203-807-4174