1. RACI Change Manager Taking your business to the next level
Session 1 1
2. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Session 1 1. Who is RACI Change
Manager? 05mins 2. Taking your business to the next level 45mins 3.
Introduction to Business Efficiency 20mins 2
3. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 3 Session 3 Developing Position
Descriptions Staff Appraisals Setting KPIs, Employee reward
programs Session 2 RACI Charting current to future state Managing
Accountability within teams Managing tasks within projects
4. Who is RACI Change Manager (Michael Carew) ? Leaf Free
Gutter Guard 1988 to 2002 Inventor - patent engineered and built
the manufacturing process Commercialised exit sale 2002 4 Micro
Stop 1991 to 1993 Invention - patent Commercialised exit sale 1993
SuperBoot - 1998 to current Invention - patent Commercialised -
over 2.5m product sales zero product defect Tradestore - 2000
Australias largest online store Developed commercialised and closed
after dot com bubble burst 2002 Freshtel 2003 2008 Founder &
CEO of Freshtel Holdings Limited listed on the Australian Stock
Exchange April 2005 Partnership with the 3rd largest retailer in
the world Tesco UK Grew market cap from $4m to $160m over 4 years
exit in 2008 MyTVR 2009 - 2011 World first cloud based mobile PVR
patent commercialise closure in 2011 due to Supreme court decision
on Copyright. RACI Change manager Business development and
efficiency solutions CompanyLMS Cloud based Staff Training and
competency delivery and management Business strategy, coaching and
Business development 2011 - current VIP Plumbing and Electrical,
Surrey 1985 2006 Establish grew to over 30 employees implemented
quality systems and processes exit sale 2006
5. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Questions ? 5
6. Taking your business to the next level The Business life
cycle 6
7. Taking your business to the next level 7
8. time Skills Systems Process Plan Commit Or Not Barrier 1
Barrier 2 1. Start-up 2. Growth 3. Advanced Growth 4. Plateau 5.
Decline Good times Pay back Slowed growth The Business life cycle
and BARRIERS to advanced growth Mark where you in your business
life cycle Strategy Sales Admin Decisions Emotions Typical Portion
of Owner time spent in each area of the business as the business
grows time 20% 10% 10% 10% 10% 10% 20% 40% 60% 70% 80% 50% 80% 80%
70% 60% 50% 40% 30% 20% 10% 10% 30% 10% 10% 20% 30% 40% 40% 30% 20%
20% 10% Quick > Delayed > Delayed > Deliberate > Spend
/ Invest > Reactive > Irrational > delayed > Researched
> Constructive > Commercial Excited > Frantic > Frantic
> Anxious > Confident > Satisfied > Stressed >
Frustrated > Disillusioned > lost > Motivated >
Energized > Proud > Excited Exercise -
9. Taking your business to the next level Creating a solid
foundation 9 Strategic Pyramid Black time Session 1
10. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Mission statement (Core purpose -
why they exist as an organisation) Skilled Group Vision Be the
leading global provider of specialist workforce solutions. Mission
(the reason they exist) To provide satisfying and flexible career
opportunities and to improve the productivity of industry through
the delivery of specialist skills. 10 Market cap 2007 $1.2B - 2015
$352m Is the vision still achievable Vision & Mission
Examples
11. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Mission statement (Core purpose -
why they exist as an organisation) To refresh the world... To
inspire moments of optimism and happiness... To create value and
make a difference. Vision Our vision serves as the framework for
our Roadmap and guides every aspect of our business by describing
what we need to accomplish in order to continue achieving
sustainable, quality growth. People: Be a great place to work where
people are inspired to be the best they can be. Portfolio: Bring to
the world a portfolio of quality beverage brands that anticipate
and satisfy people's desires and needs. Partners: Nurture a winning
network of customers and suppliers, together we create mutual,
enduring value. Planet: Be a responsible citizen that makes a
difference by helping build and support sustainable communities.
Profit: Maximize long-term return to shareowners while being
mindful of our overall responsibilities. Productivity: Be a highly
effective, lean and fast-moving organization. 11 Guess WhoVision
& Mission Examples
12. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Mission statement (Core purpose -
why they exist as an organisation) To refresh the world... To
inspire moments of optimism and happiness... To create value and
make a difference. Vision Our vision serves as the framework for
our Roadmap and guides every aspect of our business by describing
what we need to accomplish in order to continue achieving
sustainable, quality growth. People: Be a great place to work where
people are inspired to be the best they can be. Portfolio: Bring to
the world a portfolio of quality beverage brands that anticipate
and satisfy people's desires and needs. Partners: Nurture a winning
network of customers and suppliers, together we create mutual,
enduring value. Planet: Be a responsible citizen that makes a
difference by helping build and support sustainable communities.
Profit: Maximize long-term return to shareowners while being
mindful of our overall responsibilities. Productivity: Be a highly
effective, lean and fast-moving organization. 12 Vision &
Mission Examples
13. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Mission (Core purpose - why they
exist as an organisation) We make what matters better, together.
Vision Our vision has five elements which describes the sort of
company it aspires to be. These are to be: Wanted and needed around
the world A growing business, full of opportunities Modern,
innovative and full of ideas Winners locally whilst applying our
skills globally Inspiring, earning trust and loyalty from
customers, our colleagues and communities. 13 Guess WhoVision &
Mission Examples
14. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Mission (Core purpose - why they
exist as an organisation) We make what matters better, together.
Vision Our vision has five elements which describes the sort of
company it aspires to be. These are to be: Wanted and needed around
the world A growing business, full of opportunities Modern,
innovative and full of ideas Winners locally whilst applying our
skills globally Inspiring, earning trust and loyalty from
customers, our colleagues and communities. 14 Vision & Mission
Examples
15. Mission Statement (5mins) Why you exist as a business The
Strategic Planning Process 15 Exercise -
16. Look at data both internally and externally Determine whats
going on in your industry and environment Look at data relating to
your competitors and customers What your staff are telling you
about whats working and whats not What your partners saying about
what they like and dont like. Transfer this data into a SWOT
analysis (page 25) 16 Determine where you are now (Use SWOT
template next page (5mins) Exercise - The Strategic Planning
Process
17. 17 Example 2 of 2 SWOT Analysis
18. Strengths Weaknesses Opportunities Threats Example 18 Write
down your Strengths, Weaknesses, Opportunities & Threats SWOT
Analysis Internal External Positive Negative Sales are good We have
loyal long term staff We are cash positive We are committed to
change We have loyal Customers We know how to set up new stores We
have a solid footprint in Victoria Victoria market has room to grow
Our business systems are outdated Management skilled are limited
Departments dont communicate We are reactive Staff dont know where
we are heading We dont have a plan It takes a long time to get
reports New staff turnover is high we dont management staff well
Competitor vulnerabilities We have loyal staff New Technology
markets Merger and Acquisition Improve IT systems Create online
store Increase our peoples passion and capability Our competitors
are growing Technology is changing Customer needs are changing
Economy may change Competitor on line sales are reducing our market
share
20. Where you are now write down your current state (5mins) The
Strategic Planning Process 20 Exercise - 1 2 3 4 5 6 7 8
21. Strengths and Opportunities to overcome Weaknesses and
Threats Worksheet 3 21 1: Write down the weaknesses and threats 2:
Write down your Strengths and Opportunities to overcome the
weaknesses and threats Positive Negative Exercise -
22. 3: SWOT Strengths and Opportunities Weaknesses and Threats
Worksheet 3 22 1: Write down your weaknesses and threats 2: Write
down how you can use your Strengths and Opportunities to overcome
your weaknesses and threats Positive Negative Our business systems
are outdated Management skilled are limited Departments dont
communicate We are reactive Staff dont know where we are heading We
dont have a plan It takes a long time to get reports New staff
turnover is high we dont management staff well Our competitors are
growing Technology is changing Customer needs are changing Economy
may change Competitor on line sales are reducing our market share
We have the financial means to invest in new systems We can engage
a HR person to manage training We can hold monthly meeting and
communicate better We can plan and become proactive We can create a
business plan and tell our staff We can obtain external help to
assist in developing a plan We will update our business system and
develop processes We will engage a HR person and reward our staff
We will develop strategies to ensure strong growth We will embrace
new technologies We will carry out customer surveys and meet their
needs We will forward plan and look for changes in the economy We
will create an online presence
23. Using Strengths to overcome Weaknesses and Opportunities to
overcome Threats Example 23 SWOT Analysis
24. Vision Vision (Your desired future state) 24
25. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Determine where you want to be in
the future Review the SWOT information along with your collective
thinking to determine your desired future state VISION. (If you
already have a Vision you may just need to update it) 25 The
Strategic Planning Process Vision
26. 26 Business is Melbourne based Business has 20 shops in
Victoria. The first shop opened 25 years ago Senior management has
been promotions from juniors within the business The 3 Directors
are family members (father mother and son) The business systems
were established 15 years ago The father makes all the decisions
Management is management by crisis (reactive) Staff are
disempowered not allowed to make decisions There is little to no
innovation or forward planning We dont take holidays, we work and
our staff take holidays The Strategic Planning Process Example
Business
27. Strengths Weaknesses Opportunities Threats Example 27 Write
down your Strengths, Weaknesses, Opportunities & Threats SWOT
Analysis Internal External Positive Negative Sales are good We have
loyal long term staff We are cash positive We are committed to
change We have loyal Customers We know how to set up new shops We
have a solid footprint in Victoria Victoria market has room to grow
Our business systems are outdated Management skilled are limited
Departments dont communicate We are reactive Staff dont know where
we are heading We dont have a plan It takes a long time to get
reports Staff turnover is high we dont management staff well
Competitor vulnerabilities We have loyal staff New Technology
markets Merger and Acquisition Improve IT systems Create online
store Increase our peoples passion and capability Our competitors
are growing Technology is changing Customer needs are changing
Economy may change Online sales are reducing our market share
28. Strategic Planning Vision (Desired State) Where we are now
(Current State) We take holidays We have good systems Our customers
love us We pay our bills on time We have 50 shops 20 shops Lacking
skills for growth Poorly documented systems Business is stagnant We
pay our bills late Too busy putting out fires to take a holiday Our
customers are complaining 28 Draw the most direct line or path to
your vision Mark your long term strategic objectives broken down
into People Finance Operations Customers
29. 3: SWOT Strengths and Opportunities Weaknesses and Threats
Worksheet 3 29 1: Write down your weaknesses and threats 2: Write
down how you can use your Strengths and Opportunities to overcome
your weaknesses and threats Positive Negative Our business systems
are outdated Management skilled are limited Departments dont
communicate We are reactive Staff dont know where we are heading We
dont have a plan It takes a long time to get reports New staff
turnover is high we dont management staff well Our competitors are
growing Technology is changing Customer needs are changing Economy
may change Competitor on line sales are reducing our market share
We have the financial means to invest in new systems We can engage
a HR person to manage training We can hold monthly meeting and
communicate better We can plan and become proactive We can create a
business plan and tell our staff We can obtain external help to
assist in developing a plan We will update our business system and
develop processes We will engage a HR person and reward our staff
We will develop strategies to ensure strong growth We will embrace
new technologies We will carry out customer surveys and meet their
needs We will forward plan and look for changes in the economy We
will create an online presence
30. What do you need to take on the journey 30
31. Today 3 years 2 years 1 years 4 years 5 years Vision in
place Strategy in place General manager in place HR manager in
place Business review & recommendations Everyone working as a
team New business software evaluated Rationalise Admin systems
Management meeting are the norm Store are more profitable New
business software in place Overheads reduced Budgets and KPIs are
in place Store network optimised Store network growing Staff
empowered and accountable Store network reaches 40 sites
Professional Board (senior team) in place Revenue on target Vision
realised Implementation capability depends on your People Finance
Operations Customers 31 Carry out a gap analysis to highlight what
you have and what you need. RACI Charting is a great way to
carryout a gap analysis (Session 2) 1st step document the tasks the
business currently carries out in its day to day business 2nd step
document the tasks the business will need to carry out in its
future state The difference in the tasks need to be assessed
against the skills you have to the skills you need Strategy
Map
32. 32 Cascading Goals Company Short term Goals Department
Short Term Goals Individual Short term Goals Company Long term
Objectives Company Long term objectives are broken down into
Company yearly short term goals Company short term goals are broken
down into Department Goals Department short term goals are broken
down into Individual Goals All goals should be SMART Goals S M A R
T PECIFIC EASURABLE CHIEVABLE EALISTIC IME SPECIFIC The sum of
Individual short term goals equals the company overall Long term
Objectives
33. Today 3 years 2 years 1 years 4 years 5 years Vision
realised enter your VISION Implementation consideration People
Finance Operations Customers 33
34. RACI Change Manager Pty. Ltd. | ABN 44 084 821 554 |
Registered office 19 Market St, 3131, Nunawading, Victoria
Australia | Ph. (03) 9012 6216 Questions ? 34
