Dear Sir/Madame, Firstly, thank you very much for your consideration. I am confident that upon reading my resume, you shall find me a highly qualified applicant with a valuable skill-set. With a firm belief that Australia is geographically, politically and economically situated to benefit from the Asian Century, I have recently completed a Masters degree in the field of Asian Studies. This education has provided me with a valuable grounding in international relations, foreign policy, political culture and anthropology, in both an international and an Asia/Australia context. My high grades (a perfect GPA of 7, recipient of a Griffith Award for Excellence, and awarded as the top student in six of my eight classes) demonstrate that I am very results oriented, motivated by success, and able to work strategically and effectively towards goals. I am unwilling to compromise on quality, always pursuing success and never settling for a lesser outcome.

I am greatly travelled, and have spent considerable time studying and working abroad in multicultural, multinational teams. Within Australia itself I have studied and worked in culturally diverse environments and participated in ethnically robust community groups. Accordingly, I have highly developed intercultural communication skills, and the ability to strike up close relationships and achieve outcomes with peoples from various backgrounds. I am a confident and capable communicator in the Japanese language, able to converse at a sophisticated level.

Prior employers have required that I demonstrate highly sophisticated verbal communication skills in a professional environment. I have utilised these skills to provide a high level of customer service, provide verbal technical support and to educate and inform. As previously mentioned, I have held positions abroad in nations where English is not the predominant language. These positions have all demanded that I be able to communicate at the highest level, and I have met that demand.

I present exceptionally, possessing a charismatic demeanour combined with a genuine

ability to meet client needs. This has allowed me to succeed professionally in fields that have required me to act as a brand ambassador. Beyond ensuring a high level of customer satisfaction, I have an established history of both meeting and exceeding targets and KPIs. I am a highly effective and efficient employee with keenly developed time management skills, personal traits that have allowed me to deliver high outcomes and to always succeed. Ambition, paired with a high work ethic, means that I continuously challenge myself to new and greater heights, and I gain enormous satisfaction from success. I am constantly striving to improve and to set the bar higher. I am also focused on team development. The entirety of my work history has been in team environments where I thrive, and my personal drive to succeed mobilises and motivates fellow team members to greater achievements and outcomes. I am a natural leader, unafraid to take responsibility and to make courageous decisions. I am confident that I am a candidate with all the qualities required to not only meet your needs but to exceed your expectations. I am happy to provide any further information about my employment history and experiences that may be required. Sincerely,

Rachel Smith

RESUME

Rachel Elise Smith

PHONE: 0401 289 006

EMAIL: r.elise.smith@gmail.com

I am an academically qualified Asia-specialist with a proven high level of success

in research. With time spent both studying and living in Asia, I have the practical qualifications and life-skills to complement my academic abilities. My employment

history has provided me with a wide range of skills that will prove beneficial and desirable to a number of industries. This history, alongside my education, life

experiences and numerous personal attributes makes me a valuable asset to my

future employer.

EDUCATION

Griffith University (Nathan campus) 2013-2014 Nathan, QLD

Masters Degree in Asian Studies

• Achieved the highest grade in the class for 6 of the 8 classes of my degree • Awarded a Griffith Award for Academic Excellence 2013-2014

• Achieved an overall GPA of 7 (of 7)

Griffith University (Nathan campus) 2006-2009 Nathan, QLD

Bachelor of Arts, majoring in - • Asian Studies and International Relations

• Japanese language

• Achieved an overall GPA of 5.45 (of 7)

Akita International University Mar. 2008-Dec. 2008 Akita, JAPAN

• Completed an international exchange at this institution • Achieved GPA of 3.5 (first semester) and 3.36 (second semester) (of 4)

Wynnum State High School 1999-2003 Wynnum, QLD

• Completed THT20198 Certificate 2 in Tourism (Sales/Office Operations)

• Completed THT20298 Certificate 2 in Tourism (Attractions and Theme Parks)

• Achieved an OP level of 8 (of 25)

WORK EXPERIENCE

Nespresso Boutique, Brisbane QLD

August 2013- present Position: Coffee Specialist

Duties: • Customer service representative

• Representative for an international brand

• Sales in a luxury retail environment • Cash handling

• Stock management • Technical assistance

Projects Abroad Volunteer Work, Madurai, INDIA

April 2013- May 2013 Position: Volunteer journalist for the magazine 'Madurai Messenger'

Duties:

• Conducting Interviews

• Research

• Writing articles (including cover stories) • Photography

• Education (through associated 'Voices of the World' programme) • Cultural exchange

Haruna Kindergarten, Nara prefecture, JAPAN

January 2010 - April 2103 Position: English teacher; assistant supervisor

Duties: • Education

• Child care • Formation of English-language curriculum

• Assisting management of foreign staff • Representation and sales

• Conducting interviews of new staff

• Training • Preparation of classroom materials

• Cultural exchange

Education Queensland, Wynnum/Manly QLD

September 2009 - January 2010 Positions: Substitute teacher's aide (working in both special education and mainstream education at Darling

Point Special School and Wynnum Central State School)

Duties: • Education

• Child care • Preparation of classroom materials

Telstra Network Integrity, Brisbane, QLD

January 2009 - September 2009 Positions: Plant Locations Operator (NIS [Network Integrity Services]) Level 4 Duties:

• Operational planning

• Map logistics • IT consultant

• Quality assurance • Customer service (via phone)

Wynnum Manly Leagues Club, Manly, OLD

January 2006 - February 2008 Positions: Bar Staff; Gaming Attendant Duties:

• Customer service

• Cash handling and cash register operation • Responsible service of alcohol

• Responsible service of gaming • Assisting in operation of functions, both large and small

Foodworks Supermarket (later named IGA supermarket), Manly QLD

2002 - January 2006 Positions: Checkout operator/Delicatessen staff; Acting delicatessen manager (April 2005- August 2005)

Duties: • Customer service

• Cash handling and cash register operation

• Representation

• Stock management • Training

OFFICE EXPERIENCE

• Microsoft Office • Adobe

• Open Office • Lotus Notes

• Jasc Paintshop Pro 8

REFERENCES Contact details for verbal referees can be provided upon request, in a non-public forum. Please see the

following attached files for written references and academic transcripts/awards.