Rachel R. Morgan1333 N. 24th St. #243Phoenix, AZ 85008rmorga77@gmail.comMobile-330-984-8183

SUMMARY

I am an enrollment service coordinator, human resource representative, and customer service manager. I have worked for higher educational programs, human resource departments, and mobile service companies. These organizations include, AT&T/West Corporation, University of Phoenix, and the United States Postal Services. I am currently expanding my opportunity to license as an insurance agent within the state of Arizona and obtain my human resource management certificate. My strengths include customer relationship management, enrollment of new services, and strategic planning of financial and payroll services. I am motivated to grow with your company in a positive manner that provides enrichment through my expertise.

PROFESSIONAL EXPERIENCE

Apollo Group, Phoenix, AZ 2009-2015 Enrollment Representative

Worked directly with students that have Military affiliations, assisting in the enrollment process to obtain a degree in higher education.

Assisted students in assessing their needs in choosing the right program to meet their goals and objectives.

Continually follow-up to guide the students’ direction and retention until the end of program.

Conducted weekly student sessions resulting in exceeding student retention goals consistently.

West Corporation, Niles, Oh 2005-2009 Production Manager

Detailed to supervisory and management of 15-18 customer service representatives in a call center environment.

Maintained monthly trackers for employees that analyze performance while directly working with the company’s Human Resource Department that adhere to the organization guidelines.

Provided focus on excellent customer service from employees to clients through quality assurance call monitoring processes enforcing standard organizational and operating procedures are followed. Directly working with an internal group to provide first line technical support for customers with equipment, website, and billing issues.

United States Postal Service, Warren, Oh 2005-2005

Mail Carrier Performed daily duties as a mail carrier by efficiently process, and sorting

mail for delivery. Maintained and monitored time, attendance, and government travel within

the organization; responsible for procurement of office supplies and equipment.

Cataloged every tenure mail carriers route to disseminate route delivery and execution for all part-time employees in a timely manner and reported necessary changes through the HR department.

EDUCATION/TRAINING

Bachelor of Science in Psychology

University of Phoenix, Phoenix, Arizona

Associate of Arts in Criminal Justice

University of Phoenix, Cleveland, Ohio Main Campus

Mentor Certificate for Florence Crichton Youth Facility

Florence Crichton, Phoenix, Arizona

Technology Specialist-Manager

West Corporation, Niles, Oh

Instructor Training Supervisor

United States Army, Ft. Benning, Georgia

TECHNICAL SKILL-PROFESSIONAL/PERSONAL

Two Plus years personal counseling and management experience Registered Mentor with Florence Crichton Youth Facility (Phoenix) MS office Software, Types 90-120 words per minute.