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What is Change Management?

LEADERSHIP

CI

OUR

ATTITUDES INNOVATION

Current Transition Future

x

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Unsuccessful Change

Shock

Lack of communication & visibility

No notice

No reason ‘why’ No

consultation

Impersonal

No consultation

Bad/no planning

It’s one-way

Complete surprise

Insensitive Comms

Unclear what’s happening

Allowing the

rumour mill to

keep going

unchallenged

Dropped in it!

Poorly

researched

No involvement

Not sharing the journey

Not thought through

Inconsistent

messaging

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Successful Change

Comms – regular, transparent, timely, honest, specific – “why”

Articulate ‘why’

Feedback & consultation – Valued & listened toTraining

Understanding

how it affects

different

people

Explanation on what it means for individualsCascading

information –

supportive

management

Adaptable & flexibleSharing success

Reassurance

and normalising

the process

Timing

Empathy

Roadmap a finite

period

Visible front-

footing

Q&As – open

forums

Differ

ent w

ays/

met

hods of

com

munic

atin

g

Focus on

positives and

end resultsSupport network

Support throughout the

entire change

Builds trust