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The 2016 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study
The 2016Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study
i
Statistics used in this report are based on anonymous survey responses from 349 executives in public and private compa-nies, government agencies and authorities, educational institutions and not-for-profit entities.
The online survey, conducted by Continuity Insights during November 2015 through February 2016, explores changes to the global risk landscape, regulatory requirements and supply chain interdependencies, and compares the programs of organi-zations with a steering committee in place against those without a steering committee in place, highlighting some dramatic differences.
This Report is based on and generated from the KPMG LLP sponsored Survey entitled: The 2016 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study.
Research MethodologyRespondents for the 2016 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study were obtained from the Continuity Insights subscriber base by way of its newsletter, website, email deployments and social media channels, as well as from other professional organizations that supported the study. The 25-minute online survey included 47 questions and was fielded from November 2015 through February 2016. Information was collected from 349 respondents, of which 305 respondents completed the entire survey.
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although Continuity Insights endeavor to provide accurate and timely information, there can be no guar-antee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situa-tion. For more information on the study methodology, please contact Robert Nakao at [email protected].
About Continuity InsightsContinuity Insights is business continuity from management’s perspective. It speaks directly to the strategic view, embrac-ing the issues and concerns of senior-level managers. With its results-oriented approach, Continuity Insights is a discussion of the “why’s” of business continuity and offers a comprehensive review of the vast continuity landscape. Its audience represents a wide range of businesses and industries, government and other public sector entities, and serves an array of professional disciplines. It’s highly specialized portfolio includes Continuity Insights online/electronic media including its highly-trafficked website, e-Newsletters, webinars, and research project; and its annual Continuity Insights Management Conference and regional events.
About KPMGKPMG LLP, the audit, tax and advisory firm (HYPERLINK “http://www.kpmg.com/us” www.kpmg.com/us), is the U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s member firms have 145,000 profes-sionals, including more than 8,000 partners, in 152 countries. The KPMG name, logo and “cutting through complexity” are registered trademarks of KPMG International.
KPMG Information Protection and Business Resilience services help clients effectively manage and control corporate infor-mation assets across a broad spectrum of evolving threats and scenarios. Companies today increasingly realize that secu-rity is not a one-time project, but instead a strategy that must be adaptive to changing threats, remain consistent with the organization’s business initiatives, and deliver benefits such as manageability, assurance, and efficiency. We help companies identify their most important information assets, and work with them to develop an effective approach combining technolo-gy and business processes. We work with clients to maximize the value that can be obtained from their data while protecting key business processes, information assets, and the company’s brand and reputation.
To learn more about KPMG’s Information Protection and Business Resilience, please contact:
About This Report
Greg Bell National Practice Leader,Information Protection and Business ResilienceKPMG LLPT: 404 222 7197E: [email protected]
Anthony Buffomante Principal, Advisory Information Protection and Business ResilienceKPMG LLPT: 312 665 1748E: [email protected]
Robbie Atabaigi Manager, Advisory Information Protection and Business ResilienceKPMG LLPT: 404 222 3257E: [email protected]
ii
AcknowledgmentsContinuity Insights and KPMG LLP would like to acknowledge the following organizations for their contributions in helping raise the awareness — and hence the value — of the 2016 Continuity Insights and KPMG LLP Global Business Continuity Man-agement (BCM) Program Benchmarking Study.
In addition, we would like to acknowledge the subject-matter professionals that took the time to review the survey results and provide their point of view for use in this report, the companion article, and the panel discussion at the 2016 Continuity Insights Management Conference.
Requests for Benchmarking Reports and Key Contact
A number of custom reports are available and can be accessed on the Continuity Insights website. Those custom reports are:
• Annual revenue.
• Entity type (public companies, private companies, government agencies or authorities, and not-for-profits).
• Governance (Entities with an Advisory Steering Committee, Entities with no Advisory Steering Committee).
• Industries (Computers/IT hardware, software and services; Financial services; Government; Healthcare; Manufacturing; Professional services and Utilities).
• Number of employees.
If you would like to request a custom report that has not already been developed and available on the website, please provide the following information to Robert Nakao at [email protected].
• Your name, organization, and e-mail address
• The type of custom report(s) you would like to receive
You will be provided the custom report(s) generally within five (5) business days of the receipt of your request.
• Association Of Contingency Planners (ACP)
• Association Of Sacramento Area Planners (ASAP)
• BC Management
• BCI-USA
• Business Continuity Institute (BCI)(UK)
• Business & Industry Council For Emergency Planning & Preparedness (BICEPP)
• Business Resumption Planners Association (BRPA)
• Canadian Security Partners’ Forum
• Contingency Planners Of Ohio (CPO)
• Contingency Planning Exchange (CPE)
• Continuity Central
• Disaster Recovery Journal (DRJ)
• Disaster Resource Guide
• Forbes Calamity Prevention (Singapore/Asia)
• Global Conference On Disaster Management
• Mid Atlantic Disaster Recovery Association (MADRA)
• New England Disaster Recovery Information Exchange (NEDRIX)
• Risk & Insurance Management Society (RIMS)
• Rothstein Business Survival
• Southeastern Business Recovery Exchange (SEBRE)
• Southeastern Contingency Planners Association (SCPA)
Segment Report: Geographic National
Yes 41.38%
No 58.62%
Total 100.00%
Aerospace/Defense 0.00%
Automotive 0.00%
Biotechnology 0.00%
Chemical/Petroleum 1.72%
Communications/Media 0.00%
Computer/Information Technology
Telecommunications 1.72%
Computer/Information Technology Software 1.72%
Computer/Information Technology Services 3.45%
Education 1.72%
Entertainment/Media 1.72%
Financial Services – Banking 18.97%
Financial Services – Brokerage 0.00%
Financial Services – Credit Card 1.72%
Financial Services – Investment 3.45%
Utilities 6.90%
Government 3.45%
Healthcare Medical – Hospital 0.00%
Healthcare Medical – Service Provider 1.72%
Insurance 6.90%
Manufacturing - Consumer Goods 1.72%
Manufacturing - Industrial Goods (Non-technology)1.72%
Manufacturing - Medl Devices/Other 1.72%
Not for Profit Organization 1.72%
Pharmaceuticals 0.00%
Power (Oil and Gas) 5.17%
Power (Generation/Transmission) 3.45%
Professional Services (Business Continuity/Operational
Risk Consulting) 6.90%
Professional Services (Other) 1.72%
Retail 3.45%
Transportation – Aviation 0.00%
Transportation – Mass Transit 0.00%
Transportation – Shipping 0.00%
Transportation - Trucking 3.45%
Utilities 6.90%
Wholesale Distributors 1.72%
Other (Please indicate industry) 5.17%
Total 100.00%
Less than 25 10.34%
25 to < 100 3.45%
100 to < 500 12.07%
500 to < 1,000 6.90%
1,000 to < 5,000 22.41%
5,000 to < 10,000 15.52%
1. Does your enterprise use survey results to generate or enhance executive support for your Business Continuity Management (BCM)
Program?
2. Which best describes your primary type of industry? (Select only one response)
3. How many people are employed by your organization (at all locations)? (Select only one response)
Page 1
Segment Report: Geographic National
10,000 to < 20,000 10.34%
20,000 or more 18.97%
Total 100.00%
Public company 32.76%
Privately-held company 50.00%
Government agency or Authority 5.17%
Education 3.45%
Not-for-profit organization 8.62%
Total 100.00%
Local - Single site operation in one location 0.00%
Regional - Multi-site operations in one region of one
country 0.00%
National - Multi-site operations throughout one
country 100.00%
Global - Multi-site operations worldwide 0.00%
Total 100.00%
Yes - Same Building 23.21%
Yes - Same Campus 17.86%
No 58.93%
Total 100.00%
Brazil 0.00%
Canada 2.33%
United States 51.16%
Americas - Other (Specify) 16.28%
Australia 2.33%
Singapore 2.33%
South Korea (Republic of Korea) 0.00%
Taiwan 0.00%
Turkey 0.00%
Asia Pacific - Other (Specify) 11.63%
France 0.00%
Germany 0.00%
The Netherlands 0.00%
Spain 2.33%
Switzerland 0.00%
United Arab Emirates 0.00%
United Kingdom 4.65%
Europe, Middle East, and Africa - Other (Specify)6.98%
Total 100.00%
Less than $10 million 16.07%
$10 million to < $50 million 10.71%
$50 million to < $100 million 1.79%
$100 million to < $500 million 8.93%
4. Which best describes your organization, entity, or enterprise? (Select only one response)
5. How would you describe the geographical range of your operations? (Select only one response)
6. Are your headquarters operations AND your primary data center located in the same building or the same campus?
7. If your organization has operations in multiple countries, in what country is your organization’s headquarters located?
8. What is your company’s approximate annual revenue in ($US) for the last fiscal year (FY15)? (Government agencies, please select Not
Applicable)?
Page 2
Segment Report: Geographic National
$500 million to < $1 billion 5.36%
$1 billion to < $5 billion 17.86%
$5 billion to < $10 billion 7.14%
$10 billion or more 14.29%
Not Applicable 3.57%
Unknown 14.29%
Total 100.00%
Business Continuity Management or Business
Resilience Management in Business Unit/Site/Support
Group 20.00%
Business Continuity Management or Business
Resilience Management in Corporate Program Office34.55%
Compliance/Internal Audit 0.00%
Consultant/Analyst 16.36%
Crisis Management/Emergency Management 3.64%
Enterprise Risk Management 5.45%
Employee Health and Safety 0.00%
Facilities Management/Real Estate 0.00%
Finance/Accounting 0.00%
Insurance/Liability Management 0.00%
IT Disaster Recovery (IT DR) Planning 3.64%
Legal 0.00%
Security Management 3.64%
Other (Please Define) 5.45%
Corporate Executive 7.27%
Total 100.00%
Less than 1 year 13.04%
1 year to < 3 years 15.22%
3 years to < 5 years 15.22%
5 years to < 10 years 17.39%
10 years to < 20 years 26.09%
20 years or more 6.52%
Unknown 6.52%
Total 100.00%
Address Audit finding(s) 12.04%
Continuity of business operations 31.48%
Customer request or requirement 3.70%
Government regulations/Compliance 14.81%
Lessons learned from other companies who
experienced actual events 8.33%
Lower insurance premiums 1.85%
Reputation 15.74%
Required by law 5.56%
Unique competitive advantage 6.48%
Other (Define) 0.00%
Total 100.00%
9. Which best describes your primary job function? (Select only one response)
10. How long has the BCM Program been in place in your organization? (Select only one response)
11. What are the primary reasons that your organization has established a BCM Program? (Select all that apply)?
Page 3
Segment Report: Geographic National
Audit findings 15.97%
Benchmarking/comparison to industry norms 7.56%
Maturity modeling 3.36%
Metrics program (including executive reporting)8.40%
Business Continuity performance reviews 12.61%
Business Continuity Plan exercises 20.17%
Service level monitoring 4.20%
Review program capabilities vs. standards 7.56%
Technology recovery test results 9.24%
Cost / Benefit Analysis 5.04%
Other - Please define: 1.68%
N/A - We do not measure BCM Program performance4.20%
Total 100.00%
Ffiec
ISO 18103:2015(en)× / ISO 18103:2015(en)
ISO 22301
NFPA 1600
We are too new and are researching all we should follow.
Not sure
We have not made a definitive decision on which standard to use but evaluating both ISO 22301 and NFPA 1600.
N/A
ISO 22301:2012
None
DRII, BCI, ISO NERC-CIP
ISO23301
ISO 31000
Not applicable
Unknown
ISO 9001, NFPA,
ISO 22310, GPG 2013
ISO 13485
FFIEC
Not Applicable
N/A
Ffiec
ISO 18103:2015(en)× / ISO 18103:2015(en)
ISO 22301
NFPA 1600
We are too new and are researching all we should follow.
Not sure
We have not made a definitive decision on which standard to use but evaluating both ISO 22301 and NFPA 1600.
N/A
ISO 22301:2012
None
DRII, BCI, ISO NERC-CIP
ISO23301
ISO 31000
Not applicable
Unknown
12. How does your organization measure the performance of your BCM Program? (Select all that apply)
13. In addition to any regulatory requirements that your organization may be required to meet, please list the business continuity
standard(s) that your organization is using to support your BCM Program? Please list standards (Example: ISO 22301, NFPA 1600, FFIEC,
Not Applicable, etc.)
Page 4
Segment Report: Geographic National
ISO 9001, NFPA,
ISO 22310, GPG 2013
ISO 13485
FFIEC
Not Applicable
N/A
Awareness Program 7.69%
Business Continuity Plans 7.69%
Communications 26.15%
Crisis/Emergency Management Plans 16.92%
IT Disaster Recovery Plans 6.15%
Plans are in development 4.62%
None 21.54%
Not sure 9.23%
Total 100.00%
Full Time 65.22%
Part Time 26.09%
No 8.70%
Total 100.00%
Yes 58.70%
No 41.30%
Total 100.00%
CEO/President 2.17%
Chief Financial Officer 0.00%
Chief Information Officer 4.35%
Chief Operating Officer 4.35%
Chief Risk Officer 0.00%
Chief Security Officer, VP/Director 0.00%
Director, Business Continuity Management or Business
Resilience 21.74%
Director, Information Technology 2.17%
Director or Manager, Risk Management 6.52%
Manager, Business Continuity Management or Business
Resilience 23.91%
Manager, Information Technology 2.17%
Vice President, Business Continuity Management or
Business Resilience 4.35%
Vice President, Information Technology 2.17%
Vice President, Risk Management 6.52%
Specific Department Director / Manager. Please
identify the business function (name of department):8.70%
Other (please enter job title) 10.87%
Total 100.00%
16. Does your organization have a Senior Management Advisory or Steering Committee that provides input and assistance to the lead
BCM Program Coordinator and BCM Program Coordination Team in the preparation, implementation, evaluation and revision of your
organization’s BCM Program? (Select only one response)
17. Which best describes the job title of the lead BCM Program Coordinator? (Select only one response)
14. Is your organization utilizing social media in any of the following plans? (Check all that apply)
15. Does your organization have a designated full time or part time lead BCM Program Coordinator authorized to administer and keep
the BCM Program current? (Select only one response)
Page 5
Segment Report: Geographic National
CEO 6.52%
Chief Administrative Officer 2.17%
Chief Compliance Officer 2.17%
Chief Financial Officer 8.70%
Chief Information Officer 13.04%
Chief Information Security Officer 0.00%
Chief Operating Officer 10.87%
Chief Risk Officer 19.57%
Chief Security Officer, VP/Director 4.35%
Chief Technology Officer 8.70%
General Counsel 0.00%
President 4.35%
Other C-Level Executive (Please identify the
corporate/executive management title) 19.57%
Total 100.00%
Business Continuity Management specific certifications
from the Business Continuity Institute (CBCI/DBCI,
AMBCI, MBCI, AFBCI, FBCI)19.40%
Business Continuity Management certified
professionals from the Disaster Recovery Institute
International (ABCP, CFCP, CBCP or MBCP)31.34%
Business Continuity Management certified specialties
from the Disaster Recovery Institute International
(Certified Auditor, Public Sector, Health)4.48%
IT specific certifications (i.e., ITIL, CISSP, CISA, etc.)10.45%
Non-Business Continuity specific certifications (i.e.,
PMP, CIPP, etc.) 8.96%
Other: (Define) 25.37%
Total 100.00%
Less than 1 year 8.70%
1 year to < 3 years 13.04%
3 years to < 5 years 6.52%
5 years to < 10 years 26.09%
10 years to < 20 years 21.74%
20 years or more 15.22%
Do not know 8.70%
Total 100.00%
0 FTEs 11.90%
19. Please identify any certifications that your organization seeks from employees that lead your program or have a significant role in
your program: (Select all that apply)
18. Which best describes the C-Level executive with ultimate reporting responsibility for your BCM Program? (Select only one response)
20. Please identify the number of years of BCM program leadership experience of your BCM Program leader has (Leading a Program):
(Select only one response)
21. For the following question, please estimate the number of Full Time Equivalent (FTE) headcount who are dedicated to your BCM
program in your Corporate Program Office AND in your various Business Units/Functions (including contractors).
Information Technology/Disaster Recovery
Page 6
Segment Report: Geographic National
1 to 2 FTEs 50.00%
3 to 5 FTEs 16.67%
6 to 9 FTEs 4.76%
10 to 20 FTEs 7.14%
More than 20 FTEs 4.76%
I don’t know 4.76%
Total 100.00%
0 FTEs 33.33%
1 to 2 FTEs 26.19%
3 to 5 FTEs 9.52%
6 to 9 FTEs 4.76%
10 to 20 FTEs 11.90%
More than 20 FTEs 4.76%
I don’t know 9.52%
Total 100.00%
0 FTEs 40.48%
1 to 2 FTEs 30.95%
3 to 5 FTEs 9.52%
6 to 9 FTEs 4.76%
10 to 20 FTEs 9.52%
More than 20 FTEs 0.00%
I don’t know 4.76%
Total 100.00%
0 FTEs 9.52%
1 to 2 FTEs 50.00%
3 to 5 FTEs 9.52%
6 to 9 FTEs 2.38%
10 to 20 FTEs 11.90%
More than 20 FTEs 2.38%
I don’t know 14.29%
Total 100.00%
Less than $50,000 23.81%
$50,000 to < $100,000 14.29%
$100,000 to < 250,000 23.81%
$250,000 to < $500,000 14.29%
$500,000 to < $1 million 7.14%
$1 million to < $5 million 2.38%
21. For the following question, please estimate the number of Full Time Equivalent (FTE) headcount who are dedicated to your BCM
program in your Corporate Program Office AND in your various Business Units/Functions (including contractors). (cont'd)
Corporate BCM Program Office
22. Please estimate the total budget for the staff that is in place across the organization (i.e. in your Corporate Program Office AND in
the organization’s business units and corporate functions (excluding contractors). Use the Total Equivalent Headcount estimates from
your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses (combined).
BCM Program Third-Party Consultants (Include program assessments, improving capabilities, etc.)
21. For the following question, please estimate the number of Full Time Equivalent (FTE) headcount who are dedicated to your BCM
program in your Corporate Program Office AND in your various Business Units/Functions (including contractors). (cont'd)
Various Business Units/Functions
21. For the following question, please estimate the number of Full Time Equivalent (FTE) headcount who are dedicated to your BCM
program in your Corporate Program Office AND in your various Business Units/Functions (including contractors). (cont'd)
Crisis Management
Page 7
Segment Report: Geographic National
$5 million or more 2.38%
I don’t know 11.90%
Total 100.00%
Less than $50,000 40.48%
$50,000 to < $100,000 9.52%
$100,000 to < 250,000 11.90%
$250,000 to < $500,000 4.76%
$500,000 to < $1 million 7.14%
$1 million to < $5 million 0.00%
$5 million or more 2.38%
I don’t know 23.81%
Total 100.00%
Less than $50,000 45.24%
$50,000 to < $100,000 11.90%
$100,000 to < 250,000 11.90%
$250,000 to < $500,000 4.76%
$500,000 to < $1 million 4.76%
$1 million to < $5 million 2.38%
$5 million or more 0.00%
I don’t know 19.05%
Total 100.00%
Less than $50,000 23.81%
$50,000 to < $100,000 19.05%
$100,000 to < 250,000 14.29%
$250,000 to < $500,000 7.14%
$500,000 to < $1 million 11.90%
$1 million to < $5 million 2.38%
$5 million or more 2.38%
I don’t know 19.05%
Total 100.00%
Less than $50,000 52.38%
$50,000 to < $100,000 9.52%
$100,000 to < 250,000 4.76%
$250,000 to < $500,000 4.76%
$500,000 to < $1 million 2.38%
22. Please estimate the total budget for the staff that is in place across the organization (i.e. in your Corporate Program Office AND in
the organization’s business units and corporate functions (excluding contractors). Use the Total Equivalent Headcount estimates from
your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses. (cont'd)
BCM Program Third-Party Consultants (Include program assessments, improving capabilities, etc.)
22. Please estimate the total budget for the staff that is in place across the organization (i.e. in your Corporate Program Office AND in
the organization’s business units and corporate functions (excluding contractors). Use the Total Equivalent Headcount estimates from
your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses. (cont'd)
Various Business Units/Functions (employees)
22. Please estimate the total budget for the staff that is in place across the organization (i.e. in your Corporate Program Office AND in
the organization’s business units and corporate functions (excluding contractors). Use the Total Equivalent Headcount estimates from
your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses. (cont'd)
Crisis Management (employees)
22. Please estimate the total budget for the staff that is in place across the organization (i.e. in your Corporate Program Office AND in
the organization’s business units and corporate functions (excluding contractors). Use the Total Equivalent Headcount estimates from
your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses. (cont'd)
Information Technology / Disaster Recovery (employees)
Page 8
Segment Report: Geographic National
$1 million to < $5 million 2.38%
$5 million or more 2.38%
I don’t know 21.43%
Total 100.00%
Less than $50,000 42.86%
$50,000 to < $100,000 16.67%
$100,000 to < $250,000 11.90%
$250,000 to < $500,000 0.00%
$500,000 to < $1 million 7.14%
$1 million to < $5 million 0.00%
$5 million or more 0.00%
I don’t know 21.43%
Total 100.00%
Less than $50,000 33.33%
$50,000 to < $100,000 11.90%
$100,000 to < $250,000 11.90%
$250,000 to < $500,000 7.14%
$500,000 to < $1 million 7.14%
$1 million to < $5 million 7.14%
$5 million or more 0.00%
I don’t know 21.43%
100.00%
Less than $50,000 23.81%
$50,000 to < $100,000 7.14%
$100,000 to < $250,000 7.14%
$250,000 to < $500,000 14.29%
$500,000 to < $1 million 16.67%
$1 million to < $5 million 7.14%
$5 million or more 2.38%
I don’t know 21.43%
Total 100.00%
Less than $50,000 54.76%
$50,000 to < $100,000 11.90%
$100,000 to < $250,000 7.14%
$250,000 to < $500,000 2.38%
$500,000 to < $1 million 2.38%
$1 million to < $5 million 0.00%
$5 million or more 0.00%
23. Please estimate individually your organization’s additional budget for the following components o... - BCM Software and Hardware
(Include plan-related document repository and emergency notification solutions)
BCM Software and Hardware (Include plan-related document repository and emergency notification solutions)
23. Please estimate individually your organization’s additional budget for the following components o... - BCM Software and Hardware
(Include plan-related document repository and emergency notification solutions) (cont'd)
Work Area Recovery (Include recovery site costs, third-party service providers, etc.)
23. Please estimate individually your organization’s additional budget for the following components o... - BCM Software and Hardware
(Include plan-related document repository and emergency notification solutions) (cont'd)
IT Disaster Recovery Costs (Include hardware, software, internal recovery capabilities, 3rd party service provider fees, etc.)
23. Please estimate individually your organization’s additional budget for the following components o... - BCM Software and Hardware
(Include plan-related document repository and emergency notification solutions) (cont'd)
Training and Awareness Programs (Include internal training and related costs, external training, registration fees, travel and living
expenses for conference attendance, etc.)
Page 9
Segment Report: Geographic National
I don’t know 21.43%
Total 100.00%
Less than $50,000 45.24%
$50,000 to < $100,000 21.43%
$100,000 to < $250,000 11.90%
$250,000 to < $500,000 0.00%
$500,000 to < $1 million 2.38%
$1 million to < $5 million 2.38%
$5 million or more 0.00%
I don’t know 16.67%
Total 100.00%
On a case-by-case basis based on individual needs28.57%
As an individual line item in each functional budget16.67%
On a hybrid chargeback basis with a base fee plus
additional usage charges 2.38%
As a percentage of the IT budget 16.67%
As a percentage of the risk management budget11.90%
As a percentage of the individual functional budget9.52%
Other, please briefly describe how funds are allocated
(BCM Funding) 14.29%
Total 100.00%
Business Continuity Management software 22.45%
Business Impact Analysis software 10.20%
Change Management software 3.06%
Emergency Notification software 27.55%
Enterprise GRC (Governance Risk and Compliance)
software 7.14%
Risk Assessment software 6.12%
Microsoft Office Tools (i.e., Word, Excel, etc.) 20.41%
Other (Please specify) 3.06%
Total 100.00%
There is no business continuity management program
in place 2.38%
We are currently in the process of establishing a BCM
Program, defining program governance, scope,
objectives, budgeting and format for plans9.52%
We are currently in the Assessment phase (i.e. Risk
Assessment, Business Impact Analysis, Strategy
Selection, etc.) for the first time in the program’s
lifecycle 4.76%
23. Please estimate individually your organization’s additional budget for the following components o... - BCM Software and Hardware
(Include plan-related document repository and emergency notification solutions) (cont'd)
BCM Program Exercises (Include planning, conducting exercises, third-party participation, travel and living expenses, etc.)
26. Which statement best describes your organization’s current BCM program status? (Select only one response)
24. Which statement best describes how funds are allocated for BCM Program related initiatives? (Select only one response)
25. Indicate the BCM Program-related software type packages your organization has implemented or plans on implementing in the next
year. (Select all that apply)
Page 10
Segment Report: Geographic National
We are currently developing Business Continuity Plans,
Crisis Management Plans and Disaster Recovery Plans21.43%
We have a BCM Policy, Senior Management Steering or
Advisory Committee, Business Continuity, Crisis
Management and Disaster Recovery Plans in place and
have developed a process for updating those plans on a
regular basis to reflect changes in the business and
lessons learned from exercises, tests or real events61.90%
Total 100.00%
Level 1 (Self Governed) – The state of preparedness is
generally low across the enterprise 9.52%
Level 2 (Supported Self Governed) - Senior
Management may see value in a BCM Program but
they are unwilling to make it a priority at this time19.05%
Level 3 (Centrally Governed) - A BCM Program Office or
Department has been established which centrally
delivers BCM Program governance and support services
to the business units and other departments within the
organization26.19%
Level 4 (Enterprise Awakening) – Senior management
understands and is committed to the strategic
importance of an effective BCM Program. All business
continuity plans are updated routinely 26.19%
Level 5 (Planned Growth) – A multi-year plan has been
plan has been adopted to “continuously raise the bar”
for planning sophistication and enterprise wide state of
preparedness 14.29%
Level 6 (Synergistic) – Cross functional coordination has
led participants to develop and successfully test
upstream and downstream integration of their business
continuity plans 4.76%
Total 100.00%
Yes 42.86%
No 47.62%
Don’t know 9.52%
Total 100.00%
Yes 52.38%
No 28.57%
27. In your opinion, how would you rate the maturity of your organization’s program? Please rate on the scale of 1 to 6 as noted.
(Select only one response via drop down menu using definitions that follow)
28. Does your organization maintain and foster relationships with external government agencies to ensure the recovery of your
organization during a disaster? (Select only one response)
29. Are mission critical 3rd party service providers required to show evidence they have a viable BCM Program? (Select only one
response)
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Segment Report: Geographic National
Don’t know 19.05%
Total 100.00%
Extremely 9.52%
Very much 47.62%
Somewhat 21.43%
Not at all 16.67%
Not Applicable 4.76%
Total 100.00%
Extremely 11.90%
Very much 47.62%
Somewhat 21.43%
Not at all 11.90%
Not Applicable 7.14%
Total 100.00%
Extremely 30.95%
Very much 42.86%
Somewhat 14.29%
Not at all 9.52%
Not Applicable 2.38%
Total 100.00%
Extremely 9.52%
Very much 35.71%
Somewhat 33.33%
Not at all 19.05%
Not Applicable 2.38%
Total 100.00%
Extremely 14.29%
Very much 42.86%
Somewhat 23.81%
Not at all 16.67%
Not Applicable 2.38%
Total 100.00%
Extremely 4.76%
Very much 38.10%
Somewhat 38.10%
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Crisis Management
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Enterprise Risk Management
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Facilities/Real Estate Management
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Employee Health and Safety
30. How well integrated is the BCM Program with the following capabilities?
Compliance/Audit
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Corporate Security
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Segment Report: Geographic National
Not at all 14.29%
Not Applicable 4.76%
Total 100.00%
Extremely 23.81%
Very much 45.24%
Somewhat 19.05%
Not at all 7.14%
Not Applicable 4.76%
Total 100.00%
Extremely 19.05%
Very much 38.10%
Somewhat 26.19%
Not at all 11.90%
Not Applicable 4.76%
Total 100.00%
Extremely 7.14%
Very much 23.81%
Somewhat 33.33%
Not at all 30.95%
Not Applicable 4.76%
Total 100.00%
Extremely 2.38%
Very much 28.57%
Somewhat 38.10%
Not at all 28.57%
Not Applicable 2.38%
Total 100.00%
Extremely 7.14%
Very much 33.33%
Somewhat 38.10%
Not at all 19.05%
Not Applicable 2.38%
Total 100.00%
Extremely 7.14%
Very much 14.29%
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Management of Insurance Coverage
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Relationships with Public Authorities (Police, Fire, EMS, Local Emergency Management Agencies, etc.)
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Relationships with Third Party Service Providers (Utilities, Telecommunications, Information Technology Service Providers or Business
Process Service Providers)
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Strategic Planning
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Information Technology Management
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Information Security Management
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Segment Report: Geographic National
Somewhat 40.48%
Not at all 33.33%
Not Applicable 4.76%
Total 100.00%
Extremely 0.00%
Very much 21.43%
Somewhat 35.71%
Not at all 35.71%
Not Applicable 7.14%
100.00%
In response to business changes 19.05%
Semi-annually 11.90%
Annually 33.33%
Every two years 14.29%
Every three years 7.14%
Never 4.76%
Other (please specify) 9.52%
Total 100.00%
In response to business changes 23.81%
Semi-annually 0.00%
Annually 35.71%
Every two years 7.14%
Every three years 4.76%
Never 4.76%
Other (Please specify) 19.05%
Do not know 4.76%
Total 100.00%
Less than $100,000 42.86%
$100,000 to < $500,000 11.90%
$500,000 to < $1 million 4.76%
$1 million to < $5 million 14.29%
$5 million or more 4.76%
Do not know 21.43%
Total 100.00%
Yes 16.67%
No 83.33%
Total 100.00%
32. How often does your organization conduct a Business Impact Analysis (BIA)? (Select only one response)
33. How much would you estimate business disruptions have cost your organization in both outlays and internal (soft) costs in the past
12 months? Please consider the estimated costs of delayed or cancelled product and service revenues from existing offers as well as
new products and services delayed or cancelled, lifetime cost of lost customers and erosion/loss of brand value. (Select only one
response)
30. How well integrated is the BCM Program with the following capabilities? (cont'd)
Strategic Sourcing/Procurement
31. How often does your organization conduct Risk Assessments? (Select only one response)
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans?
Civil Unrest
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Segment Report: Geographic National
Yes 23.81%
No 76.19%
Total 100.00%
Yes 9.52%
No 90.48%
Total 100.00%
Yes 28.57%
No 71.43%
Total 100.00%
Yes 26.19%
No 73.81%
Total 100.00%
Yes 21.43%
No 78.57%
Total 100.00%
Yes 30.95%
No 69.05%
Total 100.00%
Yes 28.57%
No 71.43%
Total 100.00%
Yes 35.71%
No 64.29%
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Earthquake
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Flood
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Indirectly Due to Supplier Issues or High Profile Neighbor
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
IT Related - Change Management Issue, Data Corruption, Denial of Access, Virus, IT Security, etc.
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
IT Related - Hardware/Software in Production
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
IT Related - Telecommunications (i.e., Voice, Data, Converged, etc.)
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Fire
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Cyber (i.e. Breach, DoS, etc.)
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Segment Report: Geographic National
Total 100.00%
Yes 26.19%
No 73.81%
100.00%
Yes 35.71%
No 64.29%
Total 100.00%
Yes 35.71%
No 64.29%
Total 100.00%
Yes 16.67%
No 83.33%
Total 100.00%
Yes 45.24%
No 54.76%
Total 100.00%
Yes 9.52%
No 90.48%
Total 100.00%
Yes 11.90%
No 88.10%
Total 100.00%
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Power Outage
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Privacy
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Severe Weather (i.e., Hurricane, Tornado, Winter Weather, etc.)
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Social Media Related
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Terrorist Attack
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
IT Related - Upgrade/Scheduled Outage
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
IT Related - Third Party Service Provider in Production (Hosted Solution)
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Segment Report: Geographic National
Yes 26.19%
No 73.81%
100.00%
Within the past six months 35.71%
Within the past year 21.43%
Within the past two years 7.14%
More than two years ago 14.29%
Never 14.29%
Do not know 7.14%
Total 100.00%
Completely 26.19%
Mostly 19.05%
Somewhat 26.19%
Not at all 9.52%
Do Not Know 19.05%
Total 100.00%
Within the past 6 months 59.52%
Within the past year 19.05%
Within the past 2 years 2.38%
2 years or more 0.00%
We do not exercise our plans 9.52%
Other (Please specify) 4.76%
Do not know 4.76%
Total 100.00%
< 1% 12.50%
1% to < 2% 2.50%
2% to < 4% 12.50%
4% to < 10% 7.50%
10% or more 20.00%
Do Not Know 45.00%
100.00%
There is no BYOD Program in place and the
organization has no plans to establish one 55.00%
We are currently in the process of establishing a BYOD
Program in the next year7.50%
36. For the most recent interruption that required you to activate one or more business continuity plans, how well was your recovery
time objectives met? (Select only one response)
39. Which statement best describes the status of your organization’s "bring your own device" (BYOD) program? (Select only one
response)
34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business
continuity plans, crisis management plans or disaster recovery plans? (cont'd)
Theft
35. When was the most recent interruption requiring you to activate one or more business continuity plans? (Select only one response)
37, When was the most recent Business Continuity Plan exercise? (Select only one response)
38. What percentage of your Information Technology budget does your organization spend on disaster recovery capabilities? (Select
only one response)
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Segment Report: Geographic National
We have established a BYOD Program that includes
some implementation issues that we are addressing at
this time 7.50%
We have successfully established a BYOD Program that
includes smartphones only 10.00%
We have successfully established a BYOD Program that
currently includes smartphones with plans to include
laptops and/or tablets7.50%
We have successfully established a BYOD Program that
includes laptops, tablets and smartphones12.50%
Total 100.00%
Yes, included in current plans 50.00%
No, not included in current plans 12.50%
Plans to address in the future 22.50%
No plans to address it at this time 15.00%
Total 100.00%
In response to business changes 5.00%
Semi-annually 12.50%
Annually 37.50%
Every two years 0.00%
Every three years 7.50%
Never 22.50%
Do not know 7.50%
Other 7.50%
Total 100.00%
Internal – Hardware and Software Solution 27.42%
External – Hardware and Software Solution 20.97%
Combination/Hybrid of Internal and External Solutions33.87%
Move certain capabilities to a Public Cloud Vendor3.23%
Move certain capabilities to a Private Cloud Solution11.29%
Other (Please specify) 3.23%
None 0.00%
Total 100.00%
BaaS Strategies (Backup as a Service) 11.11%
DRaaS Strategies (Disaster Recovery as a Service)5.56%
IaaS Strategies (Infrastructure as a Service) 14.81%
NaaS Strategies (Network as a Service) 11.11%
PaaS Strategies (Platform as a Service) 7.41%
41. How frequently does your organization carry out full scenario testing of its disaster recovery plan involving relevant people,
processes and technologies? (Select only one response)
42. What is your current IT recovery strategy? (Select all that apply)
43. Regarding your organization’s disaster recovery strategies in the cloud, please indicate which strategies your organization has
currently implemented: (Select all that apply)
40. Has your organization addressed cyber terrorism in your Business Continuity Management Program and related Business Continuity
Plans, Disaster Recovery Plans, and/or Crisis Management Plans? (Select only one response)
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Segment Report: Geographic National
RaaS Strategies (Recovery as a Service) 3.70%
SaaS Strategies (Software as a Service) 9.26%
Do Not Know 37.04%
Total 100.00%
None 27.50%
< 10% 20.00%
10% to < 25% 5.00%
25% to < 50% 2.50%
50% to < 75% 5.00%
75% or more 7.50%
Do not know 32.50%
Total 100.00%
Within the past six months 20.00%
Within the last year 25.00%
Within the last two years 5.00%
More than two years ago 0.00%
Never 17.50%
Do not know 32.50%
Total 100.00%
Bring Your Own Device 11.39%
Cloud applications 12.66%
Mobile applications 18.99%
Supply Chain Dependencies 11.39%
All of the above 3.80%
None of the above 13.92%
Cyber Attacks 18.99%
Social media 8.86%
100.00%
Attend industry conferences 22.76%
Attend association meetings 18.70%
Attend continuing education courses at
colleges/universities 7.32%
Attend internal company training 16.26%
Attend training provided by third-party companies13.01%
Pursue professional certification course 16.26%
Undergraduate degree program 1.63%
Graduate degree program 2.44%
None 0.81%
Other: (Please specify) 0.81%
Total 100.00%
44. What percentage of application data is stored in the cloud? (Select only one response)
45. When did your organization last conduct any tests of the IT Disaster Recovery Plans with representatives from other key stakeholder
companies or agencies (e.g. supply chain partners, service providers, public sector agencies)? (Select only one response)
46. For which of the following capabilities does your Disaster Recovery plan have documented procedures and written guidelines?
(Select all that apply)?
47. What types of ongoing business continuity management training have your organization’s employees utilized? (Select all that apply)
Page 19