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5 Written Questions5 Written Questions5 Written Questions5 Written Questions

1. Involves comparing actual or planned project practices to those of comparable projects

best practices, generate ideas for improvement, and provide a basis for measuring performance.

These other projects can be within the performing organization or outside of it and can be within

the same or in another application area

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You gave no answer

ANSWER:ANSWER:ANSWER:ANSWER: Benchmarking

2. the values of repeated measurements are clustered and have little scatter


ANSWER:ANSWER:ANSWER:ANSWER: Precision

3. which include two, three, or four groups of information and show relationships between factors,

causes, and objectives. Data in a matrix is organized in rows and columns with intersecting cells

that can be filled with information that describes the demonstrated relationship between the items

located in the row and column


ANSWER:ANSWER:ANSWER:ANSWER: Matrix Diagrams

4. Costs of poor quality


ANSWER:ANSWER:ANSWER:ANSWER: Failure Costs

5. • Organizational quality policies, procedures and guidelines

• Historical databases

• Lessons learned from previous projects

• Quality policy, as endorsed by senior management, which sets the intended direction of a

performing organization with regard to quality.


ANSWER:ANSWER:ANSWER:ANSWER: Plan Quality: Organizational Process Assets

PMP 8: Project Quality Manageme...NAME: ________________________

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a

d

b

c

e

1. Quality vs GradeQuality vs GradeQuality vs GradeQuality vs Grade

INCORRECT:INCORRECT:INCORRECT:INCORRECT: No answer given

ANSWER:ANSWER:ANSWER:ANSWER: • While a quality level that

fails to meet quality requirements is

always a problem, low grade may not

be.

• The project manager and the project

management team are responsible for

managing the tradeoffs involved to

deliver the required levels of both

quality and grade

2. InspectionInspectionInspectionInspection


ANSWER:ANSWER:ANSWER:ANSWER: Is the examination of a

work product to determine whether

it conforms to documented standards.

3. Standard Standard Standard Standard deviationdeviationdeviationdeviation


ANSWER:ANSWER:ANSWER:ANSWER: Is a distance of

measurement from the mean or,

the square root of the average of the

squares of deviations (about) the mean

of a set of data. Standard deviation is a

statistical measure of spread or

variability

4. Failure Costs Failure Costs Failure Costs Failure Costs includeincludeincludeinclude


ANSWER:ANSWER:ANSWER:ANSWER: • costs to rework

products, components, or

processes that are non-compliant;

• costs of warranty work and waste; and

• costs due to loss of reputation

5. Control Control Control Control LimitsLimitsLimitsLimits


ANSWER:ANSWER:ANSWER:ANSWER: thresholds, which can

indicate whether the process is out

of control

5 Matching Questions5 Matching Questions5 Matching Questions5 Matching Questions

a • While a quality level that fails to meet

quality requirements is always a problem,

low grade may not be.

• The project manager and the project

management team are responsible for

managing the tradeoffs involved to deliver

the required levels of both quality and

grade

b Is a distance of measurement from the

mean or, the square root of the average of

the squares of deviations (about) the mean

of a set of data. Standard deviation is a

statistical measure of spread or variability

c • costs to rework products, components,

or processes that are non-compliant;

• costs of warranty work and waste; and

• costs due to loss of reputation

d Is the examination of a work product to

determine whether it conforms to

documented standards.

e thresholds, which can indicate whether the

process is out of control



5 5 5 5 Multiple Choice QuestionsMultiple Choice QuestionsMultiple Choice QuestionsMultiple Choice Questions

1. • It implements the quality management system through policy and procedures with continuous

process improvement activities conducted throughout, as appropriate.

• Addresses the management of the project and the product of the project.

• It applies to all projects, regardless of the nature of their product.

(No Answer)

a. Characteristics of Flowcharting

b. Characteristics of a Run Chart

c. Characteristics of the Quality Management Plan

d. CORRECT:CORRECT:CORRECT:CORRECT: Characteristics of Project Quality Management

2. • Is a line graph that shows data points plotted in the order in which they occur.

• Show trends in a process over time, variation over time, or declines or improvements in a

process over time.

• Trend analysis is performed using run charts and involves mathematical techniques to forecast

future outcomes based on historical results

(No Answer)

a. Characteristics of Inspection

b. CORRECT:CORRECT:CORRECT:CORRECT: Characteristics of a Run Chart

c. Characteristics of Histograms

d. Control Charts

3. accurate data

(No Answer)

a. CORRECT:CORRECT:CORRECT:CORRECT: Survey of the entire population yields

b. Approved Change Requests Reviews

c. Prevention Costs

d. Prioritization Matrices

4. Used to produce project activity metrics to evaluate actual progress as compared to planned

progress. These metrics include:

• Planned s. Actual technical performance

• Planned s. Actual schedule performance

• Planned s. Actual cost performance

(No Answer)

a. Control Charts Use in Perform Quality Control

b. Project Management Plan Use in Perform Quality Control

c. CORRECT:CORRECT:CORRECT:CORRECT: Work Performance Measurements Use in Perform Quality Control

d. Flowcharting Use in Perform Quality Control



5. • Rank ordering is used to focus corrective action.

• The project team should address the causes creating the greatest number of defects first.

• Pareto diagrams are conceptually related to Pareto's Law

• Pareto diagrams can also be used to summarize various types of data for 80/20 analyses.

(No Answer)

a. CORRECT:CORRECT:CORRECT:CORRECT: Characteristics of Pareto Charts

b. Prioritization Matrices

c. Characteristics of Project Quality Management

d. Process Metrics

5 5 5 5 True/False QuestionsTrue/False QuestionsTrue/False QuestionsTrue/False Questions

1. Tolerance → that the measured value is very close to the true value

This is false. You gave no answer.

It should be ToleranceToleranceToleranceTolerance → defines the allowable variations on the metrics. For example, a metric

related to the quality objective of staying within the approved budget by ± 10% could be to

measure the cost of every deliverable and determine the percent variance from the approved

budget for that deliverable.

2. Attribute Sampling → the result either conforms or does not conform

This is true. You gave no answer.

3. Approved Change Requests → All approved change requests should be reviewed to verify that

they were implemented as approved


It should be Approved Change Approved Change Approved Change Approved Change RequestsRequestsRequestsRequests → Include modifications such as defect repairs, revised

work methods and revised schedule..

4. Technical Performance: Trend Analysis → which are diagrams of the forces for and against

change


It should be Technical Performance: Trend AnalysisTechnical Performance: Trend AnalysisTechnical Performance: Trend AnalysisTechnical Performance: Trend Analysis → How many errors or defects have been

identified, and how many remain uncorrected.

5. Stakeholder Register Use in Plan Quality → Identifies stakeholders with a particular interest in , or

impact on, quality

This is true. You gave no answer.



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