4 Written Questions4 Written Questions4 Written Questions4 Written Questions

1. A decision-making procedure with a strict linear process for groups to follow in

decision alternatives.

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You gave no answer

ANSWER:ANSWER:ANSWER:ANSWER: standard agenda

2. Groups answer questions designed to help them identify ideal solutions.

Do all members agree on the nature of the problem?

What would be the ideal solution from the point of view of all parties involved in the problem?

What conditions within the problem could be changed so that the ideal solution might be

achieved?

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You gave no answer

ANSWER:ANSWER:ANSWER:ANSWER: ideal solution format

3. (initials stand for Program Evaluation and Review Technique) was action chart originally developed

by the US Navy.

Steps

Identify the project goal

Identify the activities needed to complete the project

Identify the sequence of activities (what should be done first, second, third, and so on).

Estimate the amount of time is should take to complete each task.

Determine which group members should be responsible for each task.

Develop a chart that shows the relationship among the tasks, times, people, and sequence of

events that are needed to accomplish the project.

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You gave no answer

ANSWER:ANSWER:ANSWER:ANSWER: Pert Diagram

4. The group takes more time to deliberate; interaction is inefficient and often off task.

Group members prematurely focus on solutions rather than analyzing issues.

Group members hop from one idea or proposal to the next without seeing the larger issues.

The group is more likely to be dominated by an outspoken group member.

Conflict is likely to go unmanaged

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You gave no answer

ANSWER:ANSWER:ANSWER:ANSWER: Groups Need Structure

3 Multiple Choice Questions3 Multiple Choice Questions3 Multiple Choice Questions3 Multiple Choice Questions

Chapter 13 - Using Problem-Solvi...NAME: ________________________

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1. Poses a series of questions designed to guide the group toward the best solution

What question does the group need to answer in order to accomplish its purpose?

What subquestions must be answered before the group can answer the single question it has

formulated?

Does the group have sufficient information to answer the subquestions confidently?

What are the most reasonable answers to the subquestions?

Assuming that the answers to the subquestions are correct, what is the best solution to the

problem?

(No Answer)

a. CORRECT:CORRECT:CORRECT:CORRECT: single-question format

b. fishbone diagram

c. Pert Diagram

d. ideal solution format

2. A step-by-step diagram of multiple process. Can help a group see whether the various

procedures they have identified to solve a problem are practical and fit together. Also can help

your group work through logistics and identify practical problems of moving from an idea's

conception to its implementation.

(No Answer)

a. fishbone diagram

b. TQM practices

c. CORRECT:CORRECT:CORRECT:CORRECT: flowchart

d. Pert Diagram

3. Total quality management is a management approach to accomplishing work that emphasizes

minimizing errors and building quality into any task or process.

(No Answer)

a. CORRECT:CORRECT:CORRECT:CORRECT: TQM practices

b. Pareto Principle

c. flowchart

d. Pert Diagram

3 3 3 3 True/False QuestionsTrue/False QuestionsTrue/False QuestionsTrue/False Questions

1. Pareto Principle → Developed by Witte, designed to make sure group members have an

opportunity to first individually analyze the problem or issue under consideration and then

systematically share that analysis with other group members.

This is false. You gave no answer.

It should be Pareto PrinciplePareto PrinciplePareto PrinciplePareto Principle → The source of 80% of the problem comes from 20% of the

incidents..

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2. PROMOD Technique → The source of 80% of the problem comes from 20% of the incidents.

This is false. You gave no answer.

It should be PROMOD TechniquePROMOD TechniquePROMOD TechniquePROMOD Technique → Developed by Witte, designed to make sure group members

have an opportunity to first individually analyze the problem or issue under consideration and

then systematically share that analysis with other group members..

3. fishbone diagram → (initials stand for Program Evaluation and Review Technique) was action

chart originally developed by the US Navy.

Steps

Identify the project goal

Identify the activities needed to complete the project

Identify the sequence of activities (what should be done first, second, third, and so on).

Estimate the amount of time is should take to complete each task.

Determine which group members should be responsible for each task.

Develop a chart that shows the relationship among the tasks, times, people, and sequence of

events that are needed to accomplish the project.

This is false. You gave no answer.

It should be fishbone diagramfishbone diagramfishbone diagramfishbone diagram → program analysis tool often used in groups and teams that

looks like the skeleton of fish. Developed by Ishikawa, this diagram helps groups and teams

visually examine the relationship between causes and their probable effects..

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