Quizlet.com 22353760 Test

5 Written Questions5 Written Questions5 Written Questions5 Written Questions

1. Success requires the participation of all members of the project team, but remains the

responsibility of management to provide the resources needed to succeed

CORRECT:CORRECT:CORRECT:CORRECT: Management Responsibility

2. Quality standards and policies

Standard work guidelines

Issue and defect reporting procedures and communication policies

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You said s

ANSWER:ANSWER:ANSWER:ANSWER: Perform Quality Control: Organizational Process Assets

3. Involves mathematical techniques to forecast future outcomes based on historical results

INCORRECT:INCORRECT:INCORRECT:INCORRECT: You gave no answer

ANSWER:ANSWER:ANSWER:ANSWER: Trend Analysis

4. Involves comparing actual or planned project practices to those of comparable projects to identify

best practices, generate ideas for improvement, and provide a basis for measuring performance.

These other projects can be within the performing organization or outside of it and can be within

the same or in another application area


ANSWER:ANSWER:ANSWER:ANSWER: Benchmarking

5. 1. Cause and Effect Diagrams

2. Control Charts

3. Flowcharting

4. Histogram

5. Pareto Chart

6. Run Chart

7. Scatter Diagram


ANSWER:ANSWER:ANSWER:ANSWER: Ishikawa's seven basic tools of quality

PMP 8: Project Quality Manageme...NAME: ________________________

Page 1 of 5Test: PMP 8: Project Quality Management | Quizlet

2014/05/19http://quizlet.com/22353760/test

bc

a

d

c

a

1. Additional Quality Planning ToolsAdditional Quality Planning ToolsAdditional Quality Planning ToolsAdditional Quality Planning Tools

INCORRECT:INCORRECT:INCORRECT:INCORRECT: The quality

management plan describes how

quality assurance will be performed

within the project

ANSWER:ANSWER:ANSWER:ANSWER: Brainstorming

Affinity Diagrams

Force Field Analysis

Nominal Group Techniques

Matrix Diagrams

Prioritization Matrices

2. Process AnalysisProcess AnalysisProcess AnalysisProcess Analysis

INCORRECT:INCORRECT:INCORRECT:INCORRECT: The subsequent

effort to correct any deficiencies

should result in a reduced cost of

quality and an increase in sponsor or

customer acceptance of the project's

product.

Quality audits may be scheduled or

random and may be conducted by

internal or external auditors.

Quality audits can confirm the

implementation of approved change

requests including corrective actions,

defect repairs, and preventive actions

ANSWER:ANSWER:ANSWER:ANSWER: Follows the steps outlined

in the process improvement plan to

identify needed improvements. This

analysis also examines problems

experienced, constraints experienced,

and non-value-added activities

identified during process operation.

Process analysis includes root cause

analysis

3. Characteristics Characteristics Characteristics Characteristics of Quality Auditsof Quality Auditsof Quality Auditsof Quality Audits

INCORRECT:INCORRECT:INCORRECT:INCORRECT: Brainstorming

Affinity Diagrams



Matrix Diagrams


ANSWER:ANSWER:ANSWER:ANSWER: The subsequent effort

to correct any deficiencies should

5 Matching Questions5 Matching Questions5 Matching Questions5 Matching Questions

a The subsequent effort to correct any

deficiencies should result in a reduced cost

of quality and an increase in sponsor or

customer acceptance of the project's

product.


random and may be conducted by internal

or external auditors.





b The quality management plan describes

how quality assurance will be performed

within the project

c Brainstorming

Affinity Diagrams



Matrix Diagrams


d Follows the steps outlined in the process

improvement plan to identify needed

improvements. This analysis also examines

problems experienced, constraints

experienced, and non-value-added

activities identified during process

operation. Process analysis includes root

cause analysis

e A vertical bar chart showing how often a

particular variable state occurred.

Each column represents an attribute or

characteristic of a problem/situation.

The height of each column represents

the relative frequency of the characteristic.



db

e

result in a reduced cost of quality and

an increase in sponsor or customer

acceptance of the project's product.


random and may be conducted by

internal or external auditors.





4. Quality Quality Quality Quality Management Plan Use in Management Plan Use in Management Plan Use in Management Plan Use in

Perform Quality AssurancePerform Quality AssurancePerform Quality AssurancePerform Quality Assurance

INCORRECT:INCORRECT:INCORRECT:INCORRECT: Follows the steps

outlined in the process

improvement plan to identify needed

improvements. This analysis also

examines problems experienced,

constraints experienced, and non-value

-added activities identified during

process operation. Process analysis

includes root cause analysis

ANSWER:ANSWER:ANSWER:ANSWER: The quality management

plan describes how quality

assurance will be performed within the

project

5. Characteristics of Characteristics of Characteristics of Characteristics of HistogramsHistogramsHistogramsHistograms

CORRECT:CORRECT:CORRECT:CORRECT: A vertical bar chart

showing how often a particular

variable state occurred.

Each column represents an attribute

or characteristic of a problem/situation.

The height of each column represents

the relative frequency of the

characteristic.

5 Multiple Choice 5 Multiple Choice 5 Multiple Choice 5 Multiple Choice QuestionsQuestionsQuestionsQuestions

1. Governmental agency regulations

Rules, standards, and guidelines specific to the application area

Working/operating conditions of the project/product which may affect project quality

a. Quality Management Plan

b. CORRECT:CORRECT:CORRECT:CORRECT: Plan Quality: Enterprise Environmental Factors

c. Plan Quality Process Group

d. INCORRECT:INCORRECT:INCORRECT:INCORRECT: Plan Quality: Project Document Updates



2. Guides the process improvement activities

a. Process Improvement Plan

b. CORRECT:CORRECT:CORRECT:CORRECT: Targets for Improved Performance

c. Precision vs Accuracy

d. Uses for Control Charts

3. The plan-do-check-act cycle is the basis for quality improvement as defined by Shewhart and

modified by Deming. In addition, quality improvement initiatives undertaken by the performing

organization, such as TQM and Six Sigma, should improve the quality of the project's

management as well as the quality of the project's product

a. CORRECT:CORRECT:CORRECT:CORRECT: Continuous Improvement

b. Inspection

c. INCORRECT:INCORRECT:INCORRECT:INCORRECT: Precision

d. Process Improvement Plan

4. Describes how the project management team will implement the performing organization's quality

policy. It is a component or a subsidiary plan of the project management plan

a. Quality Metrics

b. Quality Metrics Use

c. INCORRECT:INCORRECT:INCORRECT:INCORRECT: Process Improvement Plan

d. CORRECT:CORRECT:CORRECT:CORRECT: Quality Management Plan

5. Quality management plan

Schedule management plan

Cost management plan

a. CORRECT:CORRECT:CORRECT:CORRECT: Perform Quality Assurance: Project Management Plan Updates

b. INCORRECT:INCORRECT:INCORRECT:INCORRECT: Perform Quality Control: Project Management Plan Updates

c. Perform Quality Assurance

d. Perform Quality Control: Change Requests

5 True/False Questions5 True/False Questions5 True/False Questions5 True/False Questions

1. Fishbone diagrams used to visually identify logical groupings based on natural relationships

CORRECT:CORRECT:CORRECT:CORRECT: This is false.

It should be Fishbone Fishbone Fishbone Fishbone diagramsdiagramsdiagramsdiagrams Ishikawa / Cause and Effect Diagrams.



2. Characteristics of Pareto Charts The appropriate data is collected and analyzed to indicate

the quality status of project processes and products.

They graphically answer the question: "Is this process variance within acceptable limits?"

The pattern of data points on a control chart may reveal random fluctuating values, sudden

process jumps, or a gradual trend in increased variation.

By monitoring the output of a process over time, a control chart can help assess whether the

application of process changes resulted in the desired improvements.

When a process is within acceptable limits it is in control and does not need to be adjusted.

Conversely, when a process is outside acceptable limits, the process should be adjusted.

Seven consecutive points above or below the central line indicate a process that is out of

control.

The upper control limit and lower control limit are usually set at 3, where 1 is one

standard deviation

INCORRECT:INCORRECT:INCORRECT:INCORRECT: This is false, but you marked it true.

It should be Characteristics of Pareto ChartsCharacteristics of Pareto ChartsCharacteristics of Pareto ChartsCharacteristics of Pareto Charts Rank ordering is used to focus corrective

action.

The project team should address the causes creating the greatest number of defects first.

Pareto diagrams are conceptually related to Pareto's Law

Pareto diagrams can also be used to summarize various types of data for 80/20 analyses..

3. Prevention Costs Control charts are used to determine whether or not a process is stable or

has predictable performance, using upper and lower specification limits, which are based on

requirements of the contract

CORRECT:CORRECT:CORRECT:CORRECT: This is false.

It should be Prevention CostsPrevention CostsPrevention CostsPrevention Costs costs incurred by an organization to create high quality

products in order to avoid failures. They include cost of training, cost of documenting processes,

cost of equipment, etc..

4. Quality Standards Is an operational definition that describes, in very specific terms, a project

or product attribute and how the quality control process will measure it


It should be Quality StandardsQuality StandardsQuality StandardsQuality Standards Include project processes and product goals.

5. Proprietary Quality Management Methodologies Monitoring and Controlling Process Group


It should be Proprietary Quality Management MethodologiesProprietary Quality Management MethodologiesProprietary Quality Management MethodologiesProprietary Quality Management Methodologies These include Six Sigma, Lean

Six Sigma, Quality Function Deployment, CMMI, etc. Many other methodologies exist.



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