Embed Size (px)
Citation preview
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 1 - NATURE AND SIGNIFICANCE OF MANAGEMENT
QUESTIONS CARRYING 1 MARK (ONE SENTENCE)
Q.1 Name the process of designing and maintaining an environment in which individuals working together in group efficiently accomplish selected aims.
Q.2 Which function of management ensures that actual activities confirm to planned activities?
Q.3 Name the function of management which co-ordinates the physical, financial and human resources and establishes productive relations among them for the achievement of specific goals.
Q.4 How does management ensure optimum utilization of resources?
Q.5 Mr. Anand has retired as the managing director of a manufacturing company. At what level of management was he working?
Q.6 Is co-ordination a separate function of management?
Q.7 Briefly explain any two characteristics of management.
Q.8 “Management increases efficiency”. How?
Q.9 List any two organizational objectives of management.
Q.10 Enumerate any two values that a qualified management consultant should adhere to.
Questions carrying 3 marks (50 – 75 words)
Q.11 Why is it said that management is all pervasive?
Q.12 Briefly explain management as a process.
Q.13 Explain management as an art.
Q.14 Explain management as a science.
Q.15 Explain any three characteristics of co-ordination.
Q.16 Briefly explain the role of top management in an industrial organization.
Q.17 State any three functions of lower level management.
Q.18 Why is management considered an inexact science? Give three reasons.
Questions carrying 4/5 marks (about 150 words)
Q.19 Explain any five characteristics of management.
Q.20 Describe management as a science.
Q.21 “Management helps in development of society.” How?
Q.22 ITC has been contributing large amount of funds to enable the farmers to use local resources effectively. What type of objective is ITC trying to accomplish? Explain.
Q.23 Why is management called multi- dimensional?
Q.24 A company is earning good profit through its retail outlets. It has issued bonus shares during the last five years. It is giving minimum wages to its employees as fixed by the government. To meet the demand of people it works from 7 a.m. to 11 p.m. Many of its employees are asked to work overtime. This company does not believe in organizing training programmes for its employees. The span of management is very wide in this company. ‘
Keeping the objectives of management in mind, infer which values are being ignored by the management of this company?
Questions carrying 6 marks (about 200 words)
Q.25 Discuss the concept and importance of management.
Q.26 Management is trinity of science, art and profession. Explain.
Q.27 “Co-ordination is the essence of management”. Explain.
Q.28 Co-ordination is the orderly arrangement of group efforts to provide unity of action in the pursuit of a common purpose”. In the light of this statement, explain the nature of co-ordination.
Q.29 Discuss the various functions which constitute the process of management.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 2 - PRINCIPLES OF MANAGEMENT.
1 MARK QUESTIONS (ONE SENTENCE)
Q.1 Give one point of difference between management principles and scientific principles.
Q.2 How are management principles derived?
Q.3 Why are that management principles universal?
Q.4 Which principle of Fayol cannot be applied when organisation is following technique of functional foremanship?
Q.5 Which technique of Taylor overlooks the principle of equity?
Q.6 A manager should replace ‘I’ with ‘we’ in all his conversation to encourage team spirit. Identify the principle of management emphasized here.
Q.7 What is meant by method study?
Q.8 Scientific management is useful for which type of organizations?
Q.9 In an organization Anil and Aneeta are working at the same posts but being male employee Anil gets more salary than Aneeta. Which value is violated here?
3 MARK QUESTIONS (50 – 70 WORDS)
Q.10 State any three characteristics of principles of management.
Q.11 Explain the following principles of scientific management.
(a) Science not rule of thumb(b) Co-operation not individualism.
Q.12 Explain how principles of management help in optimum utilization of resources and effective administration.
Q.13 Give the meaning of the principle of ‘Unity of Direction’ with the help of a suitable example.
Q.14 An organization follows the principle of management. What are the positive effects of each of the following principles of management on the organization.
(a) Scalar chain(b) Equity(c) Division of work
Q.15 If an organization does not provide the right place for physical and human resources, which principle is violated? What are the consequences of it?
Q.16 The production manager of Bharat Ltd instructs a salesman to go slow in selling the product, whereas the marketing manager is insisting on fast selling to achieve the target. Which principle of management is being violated in the case? State any one of the consequences of violation of this principle.
4, 5 MARK QUESTIONS (ABOUT 150 WORDS)
Q.17 Explain the principles of ‘Discipline’ and ‘Esprit De Corps’.
Q.18 Which principle of management suggests that employees should not leave the organization frequently? Give two adverse effects if this principle is violated.’
Q.19 Write any four features of scientific management.
Q.20 Explain that technique of scientific management which is the strongest motivator for a worker to reach standard performance.
Q.21 Explain the technique of scientific management that is extension of the principle of division of work and specialization.
6 MARKS QUESTIONS (ABOUT 200 WORDS)
Q.22 ‘Taylor’s principles of scientific management and Fayol’s principle of management are mutually complementary’. Do you agree with this view? Give any four reasons in support of your answer.
Q.23 Explain the principles of scientific management given by Taylor.
Q.24 Explain the meaning and nature of management principles.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES ASSIGNMENT
CHAPTER – 3 BUSINESS ENVIRONMENT
Questions carrying 1 mark (One sentence)
Q.1 Which sector of the Indian economy was given greater importance after independence?
Q.2 In what context the term ‘disinvestment’ is used?
Q.3 ‘Demand for reservation in jobs for minorities’ refers to an example of key component of general environment of business.’ Name the component.
Q.4 What LPG stand for in the context of business environment?
Q.5 Name the process under which the Government of India lifted unnecessary controls over the economy.
Q.6 Name a value each related to the external and internal environment of business.
Q.7 “The understanding of Business Environment enables the firm to identify opportunities”. What is meant by opportunities here?
Q.8 Which policy of the Government has moved India towards globalization?
Q.9 What is the name of the economy where both public and private sectors co-exist?
Q.10 Business environment includes both specific and general forces’. List any four general forces.
Questions carrying 3 marks (50 – 75 words)
Q.11 Give the meaning and characteristics of business environment.
Q.12 What are the components of legal regulatory environment in India?
Q.14 Define the term liberalization.
Q.15 Give any two examples of the impact on business organization of changes in social environment.
Questions carrying 4, 5 marks (about 150 words)
Q.16 Explain any four dimensions of business environment.
Q.17 Briefly explain the importance of business environment.
Q.18 The global entry into India has generated and degenerated certain social values. Name any two values each that have been generated and degenerated and how?
Q.19 Classify business environment into two major categories and give one example of each.
Q.20 Enumerate any four recent changes in the economic environment in India.
Questions carrying 6 marks. (about 200 words)
Q.21 “Economic environment creates uncertainty for the business organization.” Explain this statement.
Q.22 “The External environment of a business dynamic” Explain this statement with the help of at least two examples.
Q.23 Explain giving reasons why understanding of business environment is important for a manager.
Q.24 Explain, in brief, any three economic changes that have been initiated by the Government of India since 1991.
Q.25 Discuss the influence of economic environment on business.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 4 – PLANNING
One mark questions (one sentence)
Q.1 What is meant by ‘planning’?
Q.2 The planning function of management is conducted at which level of management?
Q.3 One of the functions of management is considered a base for all other functions. Name that function.
Q.4 How is planning a pervasive function? State .
Q.5 How can the happening of ‘overlapping and wasteful activities’ be reduced?
Q.6 ‘What is meant by ‘selecting an alternative’ as a step in the planning process?
Q.7 Name the type of plan which provides the prescribed ways in which a task has to be performed considering the objective.
Q.8 A company needs a detailed plan for its new project ‘construction of a shopping mall’. What type of plan is it?
Q.9 ‘No smoking in the factory’. This statement is related to which type of plant?
Q.10 Which quality of employee is restricted by the act of planning?
Q.11 Removal of mobile towers from residential area is being planned by the government to promote which value?
Q.12 Give one example each of single use plan and standing plan.
3 Marks questions (50 – 75 words)
Q.13 Explain how ‘Planning is a mental exercise’?
Q.14 Define planning? List any two features of planning.
Q.15 Explain how ‘planning is futuristic’?
Q.16 Explain briefly any three limitations of planning.
Q.17 Differentiate between ‘policy’ and ‘Rule’ as types of plans.
Q.18 Differentiate between ‘objective’ and ‘strategy’ as types of plans.
4, 5 Marks questions. ( about 150 words)
Q.19 Explain any five points of importance of planning for a large business organization.
Q.20 Explain any five features of planning.
Q.21 State any four limitations of planning.
Q.22 Explain ‘procedure’ and ‘programme’ as types of plan, with a suitable example.
6 Marks questions (about 200 words)
Q.23 Explain the process of planning.
Q.24 Is planning actually worth the huge cost involved? Explain.
Q.25 Why does planning fail inspite of best efforts of management?
Q.26 Clarify the difference between standing and single use plans.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 5 ORGANISING
Questions carrying 1 mark
Q.1 Which function of management is concerned with building structure of various parts of an organization?
Q.2 What is the meaning of organization structure?
Q.3 Which kind of relationship is shown by organizational structure?
Q.4 What are the different types of organization structure?
Q.5 What is the meaning of functional structure?
Q.6 In an electrical goods manufacturing company, there are four main activities marketing, production, finance and personnel. The general Manager is planning to structure the organization. Which type of organization structure should be adopted and why?
Q.7 What does the term ‘span of management’ refer to?
Q.8 Name the organization structure which is developed keeping in mind the distinct products being produced by an enterprise.
Q.9 In which kind of organization structure, it is easy to fix responsibility?
Q.10 What is the meaning of Formal Organisation?
Q.11 What is the direction of flow of authority in case of formal and informal organization
Q.12 What are the elements of delegation of authority?
Q.13 Name the concept, which involves systematic delegation of authority from top management to the lower level managers.
Q.14 Out of delegation and decentralization, one is a policy matter and the other one is routine activity. Identify them.
Q.15 Decentralisation is the extension of a concept. Name the concept.
Q.16 The value of co-operation exists more in functional organization structure, rather than in that of Divisional structure”. Comment.
Q.17 What is induction training?
Questions carrying 3 marks
Q.18 Explain when and why the need is felt for having a framework, within which managerial and operating tasks are performed to accomplish desired goals. Name this ‘framework’ also.
Q.19 Explain by giving any three reasons why delegation is important in an organization.
Q.20 “Authority can be delegated but responsibility cannot”. Explain this statement in brief.
Q.21 State any three advantages of informal organization.
Q.22 What is meant by ‘Formal oganisation’? List any two advantages of formal organization.
Questions carrying 4/ 5 marks
Q.23 Define the term organization structures and enumerate any three considerations to be kept in mind while building an organizational structre.
Q.24 Describe the steps involves in the process of ‘Organising’.
Q.25 What is meant by ‘Divisional structure’ of organization? State its any four advantages.
Q.26 What is meant by ‘Functional Organisational structure? State any two advantages and two disadvantages of such structures.
Q.27 ‘Delegation of authority is necessary in all types of organizations.’ Explain any four reasons in support of your answer.
Q.28 Describe by giving examples how group values may be cherished through informal groups.
Q.29 Explain the elements of delegation of authority.
Questions carrying 6 marks.
Q.30 ‘Delegation is the entrustment of responsibility and authority to another and the creation of aurantability for performance.’ In the light of this statement identify and explain the essential elements of delegation.
Q.31 ‘Effective Delegation leads to certain benefits in an organisation’. Explain any three such benefits.
Q.32 What is meant by ‘Functional structure’ of an organization? State any five advantages of this form of organizational structure.
Q.33 What is ‘Formal organisation’? Distinguish between ‘formal organisation’ and informal organization.
Q.34 Briefly explain the considerations that need to be kept in mind while designing the organizational structure of a company.
Q.35 A company which manufactures a popular brand of toys has been enjoying good market reputation. It has a functional organizational structure with separate departments for production, marketing, finance, human resources and research and development. Lately to use its brand name and also to cash in new business opportunities it is thinking to diversify into manufacture of new range of electronic toys for which a new market is emerging.What type of organizational structure would you recommend giving concrete reasons with regard to benefits the company will derive?
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 6 STAFFING
1 Mark questions (One word or one sentence)
Q.1 What is staffing?
Q.2 Give the meaning of ‘orientation’ as a step in the process of staffing.
Q.3 What is meant by Recruitment?
Q.4 Name the method of training in which trainees
a) Learn on the equipments they will be using.b) Works directly with a senior manager and the manager takes full responsibility of the
trainee.c) Learns under the guidance of a master worker.
Q.5 In an organization the female employers are getting promotion late as compared to male employees. Which value is missing here
Q.6 What information we get through Aptitude test?
3 marks questions (50 – 75 words)
Q.7 Why is staffing considered an important function of management in all types of organization? State any three reasons.
Q.8 What is mean by ‘recruitment’ and ‘selection’ of employees in the process of staffing?
Q.9 Why is training important for the employees/ organization? State any three reasons.
Q.10 An automobile company runs a factory in a backward area. It has opened a training centre to train the people. Which value has been kept in mind here?
4, 5 Marks questions (about 150 words)
Q.11 ‘Human Resource Management includes many specialized activities and duties’ state any four such activities.
Q.12 Explain, in brief, the various steps in the staffing procedure.
Q.13 What do you mean by staffing? Explain its elements.
Q.14 Explain the limitations of internal sources of recruitment.
Q.15 Internal sources of recruitment are better than external sources of recruitments’ explain any five reasons in support of this statement.
Q.16 Your school has vacancies for teachers. The eligible staff had already been promoted to some posts. Still some vacancies are left.
Explain any four sources of recruitment you will use for filling up these vacancies.
Q.17 Explain briefly any four types of employment tests.
Q.18 Ramesh has been working under the guidance of Harish, a carpenter for the last three years to learn the different skills of this job. Name, and explain the method of training Ramesh is undergoing.
Q.19 Manu, a chief manager in a company using highly sophisticated machines and equipments, wants that every employee should be fully trained before using the machines and equipments.
Suggest and describe the best method of training that Manu can use for training of the employees.
6 Marks questions (about 200 words)
Q.20 What is meant by ‘Training’ and ‘Development’? Explain any four points of distinction between them.
Q.21 What is meant by ‘selection’? Explain any five steps involved in the process of selection of employees.
Q.22 What is meant by ‘Recruitment’? Explain any four external sources of recruitment.
Q.23 Which source of recruitment is needed to bring new blood in the organization? Explain any three advantages and any two limitations of this source.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 7 DIRECTING
Questions carrying 1 marks
Q.1 What is meant by directing?
Q.2 Explain in short how directing is an executive function of management?
Q.3 Enumerate any two points of importance of directing as a function of management.
Q.4 Give any two elements of directing?
Q.5 Explain the term ‘supervision’ as an element of ‘Directing’.
Q.6 What is motivation?
Q.7 What is meant by ‘Need Hierarchy’?
Q.8 Explain esteem needs of an employee.
Q.9 What are incentives?
Q.10 To satisfy the social and psychological needs which type of incentives are needed?
Q.11 Explain the term leadership.
Q.12 What are the different types of leadership styles?
Q.13 Define communication.
Q.14 Explain the concept of ‘Noise’ in the communication.
Q.15 Define formal communication.
Q.16 Explain Horizontal and Vertical communication.
Q.17 Give two examples of downward communication.
Q..18 Explain the communication network.
Q.19 What is meant by informal communication.
Q.20 Which type of ‘grapevine network’ is most popular in organization?
Q.21 Which attribute is indicated when management follows democratic leadership style?
Q.22 ‘Management aims at motivating subordinates’. Which attribute is involved?
Q.23 ‘Effective Leadership’ involves which human values?
Questions carrying 3 marks
Q.24 “The performance of an organization depends upon how a supervisor instructs and guides the subordinates at operative level.” Explain.
Q.25 How is motivation different from motivator? Explain with an example.
Q.26 How does motivation improve the efficiency of workers in an organization? Give any three points.
Q.27 Explain any three assumptions of Maslow’s need hierarchy.
Q.29 “Motivation is a continuous process”. Explain.
Q.30 Why is leadership considered as the most important element of directing function of management? Give any three reasons.
Q.31 There are some barriers in communication which are concerned with the state of mind of both the sender and the receiver. State any three such barriers.
Questions carrying 4/5 marks
Q.32 Enumerate any four features of directing.
Q.33 Which values are ignored when an organization prefers internal sources of recruitment in place of external ones? Why do you think so?
Q.34 Describe the importance of supervision in directing function of management.
Q.35 Describe the role of motivation in directing function of management.
Q.36 Maslow’s Need Hierarchy is considered fundamental to understanding of motivation. Explain the role of Need Hierarchy in motivation.
Q.37 “Effectiveness of a manager depends on his ability to communicate effectively.” Explain how.
Questions carrying 6 marks
Q.38 “Directing is the heart of management process.” Do you agree? Give any four reasons in support of your answer.
Q.39 Give the meaning of ‘supervision’ as an element of ‘directing’ and any four points that explain its role.
Q.40 “Motivation plays an important role in the success of management”. Explain any four points of importance of motivation in the light of this statement.
Q.41 Explain ‘Profit sharing’, ‘co-Partnership’ and ‘Bonus’ as monetary incentives for employees in an organization.
Q.42 “Human beings cannot be motivated only through monetary incentives, non monetary incentives are also necessary to motivate them.” Explain any four such non – monetary incentives.
Q.43 Explain different styles of leadership.
Q.44 What are the advantages and limitations of authoritative leadership style?
Q.45 “Managerial function cannot be carried out without an efficient system of communication.” Do you agree? Give any four reasons in support of your answer.
Q.46 What is informal communication? Explain briefly its advantages and disadvantages.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1CLASS - XII BUSINESS STUDIES
CHAPTER – 8 CONTROLLING
1 Mark questions (One word or one sentence)
Q.1 Which function of management ensures that actual activities conform to planned activities?
Q.2 Why is it said that ‘controlling is a continuous activity’?
Q.3 Define controlling.
Q.4 Why it is said ‘controlling is looking back’?
Q.5 Give meaning of the term ‘Deviation as used in the control function of management.
Q.6 In controlling process, standards were set according to the efficiency of the average employee which value has been kept in mind while getting the standards?
Q.7 What do you mean by Quantitative Standards?
3 Marks Questions (50 – 75 words)
Q.8 ‘Controlling is a pervasive function’. Explain.
Q.9 ‘Controlling is forward looking’. Explain
Q.10 “Controlling is backward looking’. Explain
Q.11 Which value may be derived from ‘Critical Point Control’?
4, 5 Mark questions.
Q.12 Explain how controlling helps in ‘achieving better co-ordination’ and ‘better planning’.
Q.13 Describe, in brief, the relationship between planning and controlling.
Q.14 Explain briefly the various steps involved in the process of controlling.
Q.15 Explain the nature of controlling.
6 Marks questions (About 200 words)
Q.16 What is meant by ‘controlling’? State any five points highlighting the importance of controlling.
Q.17 Explain the process of controlling.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1BUSINESS STUDIES- XII
ASSIGNMENT
CHAPTER – 9 BUSINESS FINANCE
1 Mark Questions
Q.1 What is the primary aim of financial management?Q,2 What is the cost of raising funds called?Q.3 State the main sources of funds.Q.4 What is financial leverage?Q.5 What is floatation cost?Q.6 What is the meaning of financial risk?Q.7 Define capital structure.Q.8 What is working capital?Q.9 A decision is taken to put capital of the company in different assets. What is the decision
called?Q.10 Name any one factor affecting financing decision.
3, 4 Marks Questions
Q.11. Define financial management.Q.12. What is meant by Capital Structure?Q.13. Discuss the twin objectives of financial planning.Q.14. What is ‘Financial Risk?’ Why does it arise?Q.15. Define a ‘Current Assets’ and give four examples?Q.16. Financial management is based on three broad financial decisions. What are these?Q.17. What is the main objective of financial management? Briefly explain.Q.18. Discuss about working capital affecting both the liquidity as well as profitability of a
business.
5, 6 Mark Questions
Q.19. What is the role of financial management in a business enterprise?Q.20. What is ‘Capital Budgeting’? What are the factors affecting Capital Budgeting decisions?Q.21. A Capital Budgeting decisions is capable of changing the financial fortune of a business. Do
you agree? Why or why not?
Q.22. What do you understand by the financing decision? Explain the factors which affect this decision.
Q.23. Explain the factors affecting the dividend decision.Q.24. How the financial planning is an important part of overall planning of any business
enterprise?
Q.25. Capital structure decision is essentially optimization of risk-return relationship. Comment.Q.26. Give six important factors which affect the capital structure of the company.Q.27. Why the management of fixed capital or investment or capital budgeting decisions are crucial
for an enterprise?
Q.28. Explain the factors which affect the working capital requirements of a business.Q.29. Explain the term ‘Trading on Equity’. Why, When and How it can be used by a business
organization?Q.30 A finance manager borrowed money for working capital requirements. The amount so
collected was invested in fixed assets. Which values were sacrificed by doing this act?
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1BUSINESS STUDIES- XII
ASSIGNMENT
CHAPTER - 10 FINANCIAL MARKETS
1 Mark Questions
Q1. What is financial intermediation?Q2. What are the two main sectors of economic system?Q3. Define financial market.Q4. What is meant by ‘Financial Assets’?Q5. Name one instrument of money market.Q6. What is ‘Zero-Coupon Bond’?Q7. What is meant by ‘Near Money’?Q8. What is ‘Capital Market?’Q9. What is the duration of payment of securities in Capital Market?Q10. What is meant by ‘Primary’/ ‘Secondary’ market?Q11. What is the settlement cycle in NSE?Q12. What are the components of Capital Market?Q13. What is the total number of Stock Exchanges in India? Q14. To be listed on OTCE1, what is the minimum capital requirement for a company?Q15. What is the maturity period of Call money?Q16. Give full form of NASDAQ.
3/4 Marks Questions
Q17. What are the consequences when the allocative function is performed well?Q18. Explain the functions of financial market.Q19. What is the difference between Money Market and Capital Market?Q20. Differentiate between Primary market and Secondary market.Q21. What are Private Placement and Right Issue of Shares?Q22. What is NSE? What are its objectives?Q23. What are the market segments of NSE?Q24. What is SEBI? What are its objectives?Q25. Explain Development functions of SEBI.Q26. State any two protective functions of SEBI.
5/6 Marks Questions
Q27. Explain the various money market instruments.Q28. Explain the various methods of floating new issues in primary market.Q29. What is Stock Exchange? What are the functions of Stock exchange?Q30. Explain the trading procedure on a Stock exchange.Q31. What is OTCEI? What are the advantages of OTC market?Q32. What are the regulatory functions of SEBI?Q33. What are the objectives of the two committees of SEBI?Q34. Explain :-
(i) D’mat Account (ii) Depository (iii) Depository Participant
Q35. Give examples of values generated by SEBI by Protecting, Regulating and Developing Securities market.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1BUSINESS STUDIES- XII
ASSIGNMENTCHAPTER - 11 MARKETING
1Mark Questions
Q.1 What is a ‘market’?Q.2 What is ‘selling concept of marketing’?Q.3 What is ‘marketing concept’?Q.4 What are the components of ‘marketing mix’?Q.5 What is a ‘Brand’?Q.6 What is a ‘Trademark’?Q.7 What is the purpose of ‘packaging a product’?Q.8 What is labeling?Q.9 What is ‘Physical distribution’?
3 Mark Questions
Q.10 ‘Product is a bundle of utilities’. Do you agree? Comment.Q.11 What are industrial products? How are they different from consumer products?Q.12 Define advertising? Give its any two features?Q.13 Explain any three factors that determine the price of a product?Q.14 Describe any three functions to be performed in the process of marketing?Q.15 Give any three functions of packaging?Q.16 What is Sales promotion? Explain any three methods of Sales Promotion?Q.17 Explain any four factors in brief that determine the choice of channels of distribution.
5 mark questions
Q.18 Explain the importance of personal selling to businessman?Q.19 Describe any three merits and two demerits of sales promotion?Q.20 ‘You have invented a new kitchen device which detect impurities in spices’. Which
promotional technique would you use for selling?Q.21 ‘The money spent on advertising is not wasteful but an investment’. Do you agree with this
statement? Give reasons to support your answer.Q.22 Describe in brief the advantages of branding to the marketers as well as customers?Q.23 Explain in brief the various components of marketing mix?Q.24 Explain the following
a) Product Mix b) Price Mixc) Place Mix d) Promotion Mix
Q.25 Explain the role of ‘Public Relations’ in marketing.Q.26 Explain briefly the qualities of a good salesman.Q.27 Some salespersons guide and others misguide their customers. What value are generated by
the former category and degenerated by the latter? Justify your answer by giving 3 points in each case.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1BUSINESS STUDIES- XII
ASSIGNMENT
CHAPTER - 12 : CONSUMER PROTECTION
1 Mark questions
Q.1 Name two business associations which provide guidelines in their dealings with customers.Q.2 When is Consumer Day celebrated?Q.3 Give two responsibilities of business towards consumers.Q.4 Give the Constitution of District Forum.Q.5 Name two legal measures for protecting consumers.
3, 4 Mark Questions
Q.6 Who is a consumer?Q.7 Who can file a compliant under the Consumer Protection Act 1986?Q.8 Explain the importance of consumer protection from the point of view of a business/
consumer.Q.9 Enumerate the various acts passes by the Government of India which help in protection of
consumers’ interests.Q.10 Name four important consumer organizations.Q.11 Against whom a complaint can be filed?
5, 6 Mark Questions
Q.11 Explain the Consumer Rights and Responsibilities as per the Consumer Protection Act 1986.Q.12 Explain the ways and means of Consumer Protection.Q.13 Explain the three tier machinery to deal with Consumer grievances and disputes.Q.14 What are the reliefs available to consumers on their complaints?Q.15 Explain the role of Consumer Organisations and Non – Governmental Organisations in
Consumer Protection.Q.16 State any four values which are cherished NGOs for the welfare of consumers.
![[XLS] · Web viewQ:\IPAMS\Colorado\DJ_basin\baseline_emiss\DJ_basin_emission_summary_020608.xls:readme 2009 2006 2009 2006 2009 2006 2009 2006 2009 2006 1407.8375628476231 1290.1091452411449](https://img.pdfslide.us/doc/110x75/5ae8065a7f8b9acc268f812c/xls-viewqipamscoloradodjbasinbaselineemissdjbasinemissionsummary020608xlsreadme.jpg)
![[XLS] · Web viewQ-OFFSET1-UMTS-MACRO X_UBIQUISYS_COM_Qoffset2UMTSMacro SIntrasearch SIntersearch SSearchRAT CELL-SELECTION-SSEARCHRAT UETxPwrMaxRACH UETX-PWR-MAX-RACH X_UBIQUISYS_COM_PollPeriod](https://img.pdfslide.us/doc/110x75/5b0aa77f7f8b9aba628c8150/xls-viewq-offset1-umts-macro-xubiquisyscomqoffset2umtsmacro-sintrasearch-sintersearch.jpg)
